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YT
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- Full-time
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Added 8 mins ago
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Senior Manager, Taxation
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Added 11 mins ago
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Assistant manager, restaurant
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Heavy Duty Mechanic
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Added 26 mins ago
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Heavy Duty Mechanic
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Added 26 mins ago
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Closed listing

Custom Truck One Source

SERVICE MANAGER

ON, Canada

Full-time

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Job type: Full-time
Experience: Non-Degreed: 3 years proven experience in a similar role.
Posting language: English
Posted: Oct 7, 2026

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Original job description

Archived listing. The details below describe a past opening.

Summary

The Service Manager will provide oversight, functional and transactional support in the daily activities of the Service Department in order to ensure operational integrity. To perform this role successfully, an individual must be able to motivate team members, provide help on training and development needs, and monitor team performance. This person will be responsible for maintaining and repairing the equipment we rent, sell, and customer units.

Essential Duties and Responsibilities

Responsible for maintaining and enforcing a safe work environment at all times.
Achieve the KPI goals set for the service department.
Quickly and safely evaluate jobsite equipment repairs.
Directs and schedules the activities of departmental employees; technicians, service writer.
Handles service-related customer escalations.
Assist in trouble shooting and repair of equipment to minimize outside service cost.
Service operations leader with accountability of all results (profitability, customer perspective, rework, quality, turnover, employee attitudes, etc.).
Maintain and coordinate the shop service function; Manage the service/repair of equipment and implement and execute the functions of price, quality and turn-around.
Review sublet estimates and invoices for accuracy in repairs provided.
Ensures that customers’ service files are up to date and readily available.
Communicate with management, rental coordinators and technicians to ensure efficient providing of equipment.
Scheduling customer vehicle repairs and coordinating.
Responsible for invoicing of billable service parts and labor hours.
Follow all company Operational Procedures and QC Standards.
Maintain a professional and technical knowledge of equipment by attending educational workshops.

Required Skills and Qualifications

Associates degree or other relevant college degree.
Non-Degreed: 3 years proven experience in a similar role.
Must be able to pass a pre-employment drug test and background check.
Knowledge of heavy and light duty trucks and equipment.
Previous managerial experience; must be able to motivate, coach, develop, and lead employees.
Valid Driver’s License required
Extremely detail oriented and accurate.
Must be able to work in a fast-paced environment
Mechanical aptitude.
Setting priorities and adapting to changing work priorities.
Must be self-sufficient and driven.
Meet deadlines and schedules.
Strong attendance record.
Knowledge of principles and processes for providing a positive service experience. This includes internal client needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Ability to work with mathematical concepts. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

Preferred Skills and Qualifications

General mechanical aptitude. Knowledge of hydraulic, heavy equipment, diesel truck parts and/or farm equipment preferred.
General aptitude in working with common computer software (MS Office Suite, internet, etc.) to process orders. Knowledge of inventory software (M3, etc.) to process purchase orders and tracking inventory helpful.

Working Conditions

Majority of work performed in shop or office setting.
Ability to work as scheduled with punctual attendance, Monday-Friday 7:00 am - 5:00 pm, plus any additional hours/days necessary in order to meet business demand.
May be exposed to bright lights, extreme temperatures, loud noise, dust, gas and/or fumes.

Physical Requirements

The ability to bend, stoop and lift up to 50 lbs.
Occasional lifting, carrying, pushing, and/or pulling; some climbing and balancing, stooping, kneeling, crouching, and/or crawling

Custom Truck One Source provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

About employer

More about this job

Responsibilities

The Service Manager oversees daily service department activities, including equipment maintenance, repair scheduling, and team leadership. They are responsible for ensuring operational integrity, meeting KPI goals, and maintaining high standards of customer service and safety.

Requirements

Candidates must possess an associate degree or at least 3 years of relevant experience in a similar role. Strong mechanical aptitude, managerial experience, and the ability to pass a background check and drug test are required.

Skills

Team leadership
Equipment maintenance
Mechanical aptitude
KPI management
Customer service
Scheduling
Invoicing
Troubleshooting
Safety compliance
Inventory management
Technical knowledge
Detail oriented
Mathematical concepts
Coaching
Problem solving

Visa sponsorship

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Keywords

Service Manager
Equipment Repair
Heavy Equipment
Diesel Truck
Hydraulics
KPI
Inventory Software
MS Office Suite
Shop Operations
Safety Standards
Quality Control
Technical Support
Team Management
Customer Escalations
Preventive Maintenance
Sublet Estimates
Invoicing
Mechanical Aptitude
Fleet Maintenance
Operational Procedures

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