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Added 11 mins ago
Business Systems Analyst – NICE Actimize (AML/BSA)
Smart IT Frame LLC
Toronto, ON · Greater Toronto Area, Canada
Full-time
🚨 Hiring: Business Systems Analyst – NICE Actimize (AML/BSA)
Added 11 mins ago
Business System Analyst
Zodiac Solutions, Inc
Toronto, ON
Full-time
Added 11 mins ago
Business System Analyst
Tekshapers
Toronto, ON
Full-time
Business Systems Analyst (BSA) with 3-6 years of experience in data-driven transformation initiatives. The ideal candidate will possess strong Business Analysis capabilities combined with…
Added 12 mins ago
Business Systems Analyst (Term)
City of Regina
Regina, SK
Participates in researching, evaluating and implementing software and systems solutions.
Added 12 mins ago
Senior Financial Analyst
STAN AI
Toronto, ON
$90,000 to $105,000 USD / year
Full-time
Added 12 mins ago
Technical Specialist, Applications
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EO Head Office
Full-time
Strong understanding of workflows and procedures related to Analyst’s relevant clinical area
Added 12 mins ago
Technical Specialist, Applications
Scarborough Health Network
EO Head Office
Full-time
Strong understanding of workflows and procedures related to Analyst’s relevant clinical area
Added 28 mins ago
Lead Technical Data Analyst - Data Warehouse Services
Aylo Careers
Montreal, QC
…data at our organization and they are seeking a Team Lead Data Analyst to join their…
Added 28 mins ago
System Analyst
Aon Corporation
Calgary, AB · AB · Vancouver, BC · Toronto, ON · Edmonton, Alberta
Full-time
The System Analyst is responsible for the conversion of client requirements into standard technical requirement templates for the TBS system. The SA delivers clear guidance and solutions to…
Added 42 mins ago
API Support Analyst
Apptoza Inc.
Toronto, ON
Contract
We are seeking a Bilingual (English & French) API Support Analyst with experience in L2/L3 production support and external vendor API integrations. The candidate will be responsible for…
Added 42 mins ago
Sr. Technical Support Analyst
Apptoza Inc.
Toronto, ON
Contract
Are you interested in the opportunity to work as an Application Support Analyst? By applying to this job posting|
Added 42 mins ago
Tax Analyst
TransAlta
Calgary, AB
Full-time
We’re looking for a Tax Analyst to join our Corporate Tax Team on a Full-Time basis. In this role, you’ll report to the Supervisor, Corporate Tax and play a key part in the day-to-day…
Added 43 mins ago
IT Systems Administrator
Commercial Credit Adjusters Ltd
Winnipeg, MB
Full-time
The Systems & Network Administrator / IT Analyst (reporting to the IT Manager) will play a key role in maintaining, securing, and improving CCA’s IT infrastructure. You’ll be responsible…
Added 58 mins ago
Business Systems Analyst - Operational Business Technology Solutions
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Saint John, NB
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As a Business Systems Analyst within Operational Business Technology Solutions, you will work across business operations, Technology teams, vendors, and project delivery partners to…
Added 58 mins ago
Senior Analyst - CX Automation Intelligence & Insights
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Toronto, ON
As a Senior Data Analyst at HelloFresh, you will anchor the data strategy driving our aggressive, automation-first transformation. Our Global Customer Experience (GCX) team’s mission is to…
Added 58 mins ago
Programmer analyst, System and infrastructure operations, maintenance and development
Desjardins
Montreal, QC
Full-time
As a systems and infrastructure development, operations and maintenance programmer analyst you participate in IT efficiency and quality by analyzing, designing, configuring, developing,…
Added 58 mins ago
FP&A Analyst
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Vancouver, BC
Full-time
…management reporting. You will report to the Senior Financial Analyst, who reviews key assumptions and recommendations, and collaborate with Go-to-Market, our People Team and other…
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HRIS Analyst (Human Resources Information System Analyst )
Transx Ltd
Rosser, MB
Full-time
Reporting to the Director of Human Resources, the HRIS Analyst
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Software Analyst
Hitachi
Toronto, ON · (RSBU) Toronto
Full-time
The Software Analyst contributes to the design, development, integration, and testing of low- to medium-complexity operationally critical and safety-critical software systems within the…
Added 1 hour ago
Software Analyst
Hitachi
Toronto, ON · (RSBU) Toronto
Full-time
The Software Analyst contributes to the design, development, integration, and testing of low- to medium-complexity operationally critical and safety-critical software systems within the…
Added 1 hour ago
Revenue Analyst
The Seaboard Transport Group
Dartmouth, NS
Full-time
Seaboard is seeking a detail-oriented and analytical Revenue Analyst to support the creation and ongoing success of our Revenue Department. This role is ideal for someone who enjoys working…
Added 1 hour ago
Business Analyst, Entry Level
Jobright.ai
Canada
Full-time
…route to the best job outcomes. As an Entry-Level Business Analyst, you will turn operational and product data into clear insights, gather requirements, analyze business processes, and…
Added 1 hour ago
Human Resources Information System Analyst
TransX Group of Companies
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TransX Standard is seeking a detail-oriented HRIS Analyst to manage and optimize our Human Resources Information System (HRIS). In this role, you will play a critical part in supporting HR…
Added 1 hour ago
ERP Business Analyst
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Full-time
The ERP Business Systems Analyst role is focused on developing a deep functional and technical understanding of key business systems and identifying the most effective ways to leverage…
Added 1 hour ago
Senior Business Analyst
Royal Bank of Canada
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Full-time
We are looking for a talented individual to join as a Senior Business Analyst within the Funding, Treasury and Liquidity (FTL) Program in Toronto. The specific role will report to a Product…

Customertimes

JR-210934 Project Manager Senior

Mississauga, ON, Canada

Posting language: English
Posted: Sep 25, 2026

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Original job description

Hello, our name is Customertimes, but you can call us CT. We are a global digital engineering, product development, and technology consulting company. Headquartered in New York, we have a team of 1000+ experts working across 65+ countries.

About this job:
Single point of accountability for Customertimes' delivery of a Salesforce patient scheduling and notification solution for a national specialty infusion clinic network. Fixed-fee engagement, milestone-gated payments, brownfield Field Service org, patient health information in scope.

The client provides the Project Manager, Scrum Master, Business Analyst, and QA, and executes SIT and UAT. You own everything Customertimes delivers into that structure - which means influencing a delivery process you do not control while remaining accountable for the outcome.

Location: Hybrid - 2-3x a week at the office at 2300 Meadowvale Blvd, Mississauga, ON L5N 5P9

Project manager team: 1 Solution Architect (onshore), 1 Senior Developer, 2 Mid Developers, and 1 Consultant (offshore)

How you'll make an impact:
· Own end-to-end delivery of CT scope against the approved baseline; act as the primary CT delivery contact and second-tier escalation point;
· Allocate work with the Solution Architect against sprint points, in collaboration with the client's Scrum Master;
· Monitor offshore velocity and throughput; manage capacity, dependencies, and spillover so sprint commitments hold without schedule impact;
· Own change control. Assess, document, and price every requirement that falls outside the signed baseline. This is the most important responsibility in the role;
· Run the governance cadence: daily standup, bi-weekly planning and demo, weekly status and RAID, monthly steering committee, and daily hypercare reviews;
· Own deployment, cutover, rollback, and go-live readiness planning with the Solution Architect, using Gearset and GitHub;
· Coordinate CT support of client-executed SIT and UAT; own defect triage and resolution through to exit criteria;
· Manage client-side dependencies on the critical path - messaging platform provisioning, privacy and InfoSec review, environment access, and open design decisions;
· Deliver four weeks of hypercare including daily reporting, stabilization, knowledge transfer, and project closure.

What makes you a great fit:
· 8+ years delivery or program management, including 4+ leading Salesforce implementations end to end;
· Demonstrable track record on fixed-price, milestone-based engagements, with real examples of change requests raised and defended;
· Experience leading distributed onshore/offshore teams across a significant time zone gap;
· Salesforce Field Service or Scheduler delivery experience in an existing, customized org - not greenfield;
· Regulated-industry delivery with PII or PHI: healthcare, life sciences, or financial services;
· Comfortable operating where the client owns Scrum Master, BA, and QA functions;
· Salesforce Administrator certification; PMP, PMI-ACP, SAFe, or CSM.

Preferred:
· Canadian healthcare privacy experience - PHIPA, PIPEDA, Privacy Impact Assessment process;
· Bilingual EN/FR delivery, including Quebec stakeholder engagement;
· Gearset;
· French language capability.

If you're looking to contribute to global projects, grow your skills, shape the way you work, and be part of a connected international community - Customertimes is the place to build your next career chapter. Are you ready to spark the tech with us?

Job ID: JR-210934

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More about this job

Responsibilities

The Project Manager will own the end-to-end delivery of Salesforce solutions, managing scope, change control, and offshore team performance. They are responsible for governance, deployment planning, and ensuring client-side dependencies are met throughout the project lifecycle.

Requirements

Candidates must have over 8 years of delivery management experience, including at least 4 years leading Salesforce implementations in regulated industries. Proficiency in fixed-price engagements, distributed team leadership, and relevant certifications like PMP or CSM is required.

Skills

Project Management
Salesforce
Field Service
Change Control
Stakeholder Management
Agile
Scrum
Risk Management
Deployment Planning
Defect Triage
Healthcare Privacy
Gearset
GitHub
Leadership
Consulting

Visa sponsorship

Not detected in the job text

Keywords

Salesforce
Project Management
Field Service
Digital Engineering
Product Development
Consulting
Scrum Master
Business Analyst
QA
SIT
UAT
Change Control
RAID
Gearset
GitHub
Hypercare
PHIPA
PIPEDA
Privacy Impact Assessment
PMP
PMI-ACP
SAFe
CSM
Salesforce Administrator
Healthcare
Life Sciences
Financial Services
Onshore
Offshore
Governance

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