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Added 9 mins ago
Team Lead, Accounts Payable
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Customertimes

JR-210934 Project Manager Senior / Delivery Lead

Mississauga, ON, Canada

Job type: Full-time
Apply by: Oct 25, 2026
Posting language: English
Posted: Sep 25, 2026

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Original job description

Hello, our name is Customertimes, but you can call us CT. We are a global digital engineering, product development, and technology consulting company. Headquartered in New York, we have a team of 1000+ experts working across 65+ countries.

About this job:

Single point of accountability for Customertimes' delivery of a Salesforce patient scheduling and notification solution for a national specialty infusion clinic network. Fixed-fee engagement, milestone-gated payments, brownfield Field Service org, patient health information in scope.

The client provides the Project Manager, Scrum Master, Business Analyst, and QA, and executes SIT and UAT. You own everything Customertimes delivers into that structure - which means influencing a delivery process you do not control while remaining accountable for the outcome.

Location: Hybrid - 2-3x a week at the office at 2300 Meadowvale Blvd, Mississauga, ON L5N 5P9

Project manager team: 1 Solution Architect (onshore), 1 Senior Developer, 2 Mid Developers, and 1 Consultant (offshore)

How you'll make an impact:

Own end-to-end delivery of CT scope against the approved baseline; act as the primary CT delivery contact and second-tier escalation point;
Allocate work with the Solution Architect against sprint points, in collaboration with the client's Scrum Master;
Monitor offshore velocity and throughput; manage capacity, dependencies, and spillover so sprint commitments hold without schedule impact;
Own change control. Assess, document, and price every requirement that falls outside the signed baseline. This is the most important responsibility in the role;
Run the governance cadence: daily standup, bi-weekly planning and demo, weekly status and RAID, monthly steering committee, and daily hypercare reviews;
Own deployment, cutover, rollback, and go-live readiness planning with the Solution Architect, using Gearset and GitHub;
Coordinate CT support of client-executed SIT and UAT; own defect triage and resolution through to exit criteria;
Manage client-side dependencies on the critical path - messaging platform provisioning, privacy and InfoSec review, environment access, and open design decisions;
Deliver four weeks of hypercare including daily reporting, stabilization, knowledge transfer, and project closure.

What makes you a great fit:

8+ years delivery or program management, including 4+ leading Salesforce implementations end to end;
Demonstrable track record on fixed-price, milestone-based engagements, with real examples of change requests raised and defended;
Experience leading distributed onshore/offshore teams across a significant time zone gap;
Salesforce Field Service or Scheduler delivery experience in an existing, customized org - not greenfield;
Regulated-industry delivery with PII or PHI: healthcare, life sciences, or financial services;
Comfortable operating where the client owns Scrum Master, BA, and QA functions;
Salesforce Administrator certification; PMP, PMI-ACP, SAFe, or CSM.

Preferred:

Canadian healthcare privacy experience - PHIPA, PIPEDA, Privacy Impact Assessment process;
Bilingual EN/FR delivery, including Quebec stakeholder engagement;
Gearset;
French language capability.

If you're looking to contribute to global projects, grow your skills, shape the way you work, and be part of a connected international community - Customertimes is the place to build your next career chapter. Are you ready to spark the tech with us?

Job ID: JR-210934

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More about this job

Responsibilities

Own end-to-end delivery of Customertimes’ Salesforce scope, including sprint capacity, change control, governance, deployment readiness, and support for client-led testing. Manage critical client dependencies, defect resolution, go-live, and four weeks of hypercare through project closure.

Requirements

Requires 8+ years of delivery or program management experience, including 4+ years leading Salesforce implementations, with fixed-price delivery and distributed team experience. Candidates should have Salesforce Field Service or Scheduler experience in a customized org, regulated-industry experience involving PII or PHI, and Salesforce Administrator certification; project management certifications are also requested.

Skills

Project Management
Salesforce Delivery
Change Control
Sprint Planning
Offshore Team Management
Capacity Planning
Risk and Issue Management
Deployment Planning
Cutover and Rollback Planning
Defect Triage
Client Dependency Management
Hypercare
Salesforce Field Service
Healthcare Privacy Compliance
Stakeholder Management

Visa sponsorship

Not detected in the job text

Keywords

Salesforce
Salesforce Field Service
Salesforce Scheduler
Project Management
Program Management
Fixed-Price Engagement
Milestone-Based Payments
Change Requests
Change Control
Scrum
Sprint Planning
Distributed Teams
Onshore-Offshore Delivery
PHI
PII
Healthcare Privacy
PHIPA
PIPEDA
Privacy Impact Assessment
PMP
PMI-ACP
SAFe
CSM
Gearset
GitHub
SIT
UAT
Defect Triage
Hypercare

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