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Added 9 mins ago
BC
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Cutter Aviation

CUSTOMER SERVICE REPRESENTATIVE - FT

Deer Valley, SK, Canada

$20/hr · Full-time

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Job details

Pay: $20/hr
Job type: Full-time
Apply by: Nov 26, 2026
Experience: 1-3 years of Customer Service Experience.
Posting language: English
Posted: Nov 7, 2026

Original job description

Phoenix AZ

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Summary

Cutter Aviation is currently searching for energetic and knowledgeable customer service professionals. The Customer Service Representative (CSR) will function as the primary face of Cutter Aviation and must be an exceptional relationship builder with the drive to provide world-class customer service. The CSR is effectively the Company’s store-front at the facility. He/she is the internal representative of our company, to our aircraft owners, operators, business partners, and to the business aviation community.

Key Duties

Actively Uses The Following To Meet Customer Needs

Catering to customers; confer with customers by telephone or in person in order to provide information about products and services.
Reservation process; keep records of customer interactions and transactions. Record details of inquiries.
Determine charges for services requested, collect payments, or arrange for billing.
Acknowledge customer dissatisfaction and resolve complaints.
Refer unresolved customer grievances to designated departments.
Complete contract forms, prepare change of address records, and issue service discontinuance orders, using computers.
Check and verify correct orders i.e. fuel and catering, are placed & dispatched to Line Service Technicians. Solicit sale of new or additional services or products.
Ensure proper FAA and TSA rules and regulations are followed. Perform airfield management activities, which may include escorting passengers and or crew member’s airfield via different traveling modes i.e. walking or driving of company vehicle.
Driving of passengers and or crew members on and off airfield to designation i.e. hotel, main airport, aircraft etc.
Monitor the arrival, parking, refueling, loading, and departure of all aircraft.
Maintain air-to-ground and point-to-point radio contact with aircraft. Direct activities related to dispatching, routing, and tracking transportation vehicles such as aircraft.
Other duties and responsibilities as assigned.

Requirements And Skills

1-3 years of Customer Service Experience.
Must have computer skills. Ability to use radio communication, phonetic alphabet and military time.
Strong interpersonal and communication skills.
Excellent Organizational and Customer Service skills with a sincere desire to assist customers.
Have professional appearance and mannerisms.
Must be able to multitask.

What To Expect

Applicants selected for employment will be required to pass a pre-employment drug screening, MVD and background check.

Salary Description

$20/hr

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More about this job

Responsibilities

Serve as the primary customer-facing representative, assisting customers with reservations, inquiries, payments, complaints, and sales of services. Coordinate aircraft and airfield activities, including orders, passenger and crew transportation, aircraft monitoring, and radio communications while following FAA and TSA rules.

Requirements

Applicants should have 1–3 years of customer service experience, computer skills, and the ability to use radio communications, the phonetic alphabet, and military time. Strong communication, interpersonal, organizational, and customer service skills are required, along with a professional manner and the ability to multitask.

Skills

Customer Service
Communication
Interpersonal Skills
Organization
Multitasking
Radio Communication
Phonetic Alphabet
Military Time
Complaint Resolution
Reservation Processing
Recordkeeping
Payment Processing
Sales
Airfield Management
Aircraft Dispatching
FAA and TSA Compliance

Visa sponsorship

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Keywords

Customer Service
Business Aviation
Aircraft Owners
Reservations
Catering
Customer Inquiries
Customer Complaints
Payment Collection
Billing
Contract Forms
Order Verification
Fuel Orders
Line Service Technicians
FAA Regulations
TSA Regulations
Airfield Management
Passenger Transportation
Aircraft Monitoring
Aircraft Refueling
Aircraft Dispatching
Radio Communication
Phonetic Alphabet
Military Time
Computer Skills
Background Check
MVD Check
Drug Screening

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