CUSTOMER SERVICE REPRESENTATIVE - FT
- Deer Valley, SK, Canada
$20/hr · Full-time
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Job details
- Pay
- $20/hr
- Job type
- Full-time
- Apply by
- Experience
- 1-3 years of Customer Service Experience.
- Posting language
- English
- Posted
Original job description
Phoenix AZ
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Summary
Cutter Aviation is currently searching for energetic and knowledgeable customer service professionals. The Customer Service Representative (CSR) will function as the primary face of Cutter Aviation and must be an exceptional relationship builder with the drive to provide world-class customer service. The CSR is effectively the Company’s store-front at the facility. He/she is the internal representative of our company, to our aircraft owners, operators, business partners, and to the business aviation community.
Key Duties
Actively Uses The Following To Meet Customer Needs
$20/hr
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Summary
Cutter Aviation is currently searching for energetic and knowledgeable customer service professionals. The Customer Service Representative (CSR) will function as the primary face of Cutter Aviation and must be an exceptional relationship builder with the drive to provide world-class customer service. The CSR is effectively the Company’s store-front at the facility. He/she is the internal representative of our company, to our aircraft owners, operators, business partners, and to the business aviation community.
Key Duties
Actively Uses The Following To Meet Customer Needs
- Catering to customers; confer with customers by telephone or in person in order to provide information about products and services.
- Reservation process; keep records of customer interactions and transactions. Record details of inquiries.
- Determine charges for services requested, collect payments, or arrange for billing.
- Acknowledge customer dissatisfaction and resolve complaints.
- Refer unresolved customer grievances to designated departments.
- Complete contract forms, prepare change of address records, and issue service discontinuance orders, using computers.
- Check and verify correct orders i.e. fuel and catering, are placed & dispatched to Line Service Technicians. Solicit sale of new or additional services or products.
- Ensure proper FAA and TSA rules and regulations are followed. Perform airfield management activities, which may include escorting passengers and or crew member’s airfield via different traveling modes i.e. walking or driving of company vehicle.
- Driving of passengers and or crew members on and off airfield to designation i.e. hotel, main airport, aircraft etc.
- Monitor the arrival, parking, refueling, loading, and departure of all aircraft.
- Maintain air-to-ground and point-to-point radio contact with aircraft. Direct activities related to dispatching, routing, and tracking transportation vehicles such as aircraft.
- Other duties and responsibilities as assigned.
- 1-3 years of Customer Service Experience.
- Must have computer skills. Ability to use radio communication, phonetic alphabet and military time.
- Strong interpersonal and communication skills.
- Excellent Organizational and Customer Service skills with a sincere desire to assist customers.
- Have professional appearance and mannerisms.
- Must be able to multitask.
- Applicants selected for employment will be required to pass a pre-employment drug screening, MVD and background check.
$20/hr
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More about this job
Responsibilities
Serve as the primary customer-facing representative, assisting customers with reservations, inquiries, payments, complaints, and sales of services. Coordinate aircraft and airfield activities, including orders, passenger and crew transportation, aircraft monitoring, and radio communications while following FAA and TSA rules.
Requirements
Applicants should have 1–3 years of customer service experience, computer skills, and the ability to use radio communications, the phonetic alphabet, and military time. Strong communication, interpersonal, organizational, and customer service skills are required, along with a professional manner and the ability to multitask.
Skills
- Customer Service
- Communication
- Interpersonal Skills
- Organization
- Multitasking
- Radio Communication
- Phonetic Alphabet
- Military Time
- Complaint Resolution
- Reservation Processing
- Recordkeeping
- Payment Processing
- Sales
- Airfield Management
- Aircraft Dispatching
- FAA and TSA Compliance
Visa sponsorship
Not detected in the job text
Categories
- Customer Service & Support
- Transportation
- Hospitality
- Sales
Keywords
- Customer Service
- Business Aviation
- Aircraft Owners
- Reservations
- Catering
- Customer Inquiries
- Customer Complaints
- Payment Collection
- Billing
- Contract Forms
- Order Verification
- Fuel Orders
- Line Service Technicians
- FAA Regulations
- TSA Regulations
- Airfield Management
- Passenger Transportation
- Aircraft Monitoring
- Aircraft Refueling
- Aircraft Dispatching
- Radio Communication
- Phonetic Alphabet
- Military Time
- Computer Skills
- Background Check
- MVD Check
- Drug Screening