Jobs in Canada

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Added 2 days ago
T
Senior Manager, Wealth & Insurance Compliance, Compliance Programs and Transformation (5136)
TD
Toronto, ON
- Full-time
Reporting to the Vice President, Wealth and Insurance Compliance, the Senior Manager, Wealth & Insurance Compliance, Compliance Programs and Transformation is a senior Compliance leader…
Added 2 days ago
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Investment Counsellor, Manulife Private Wealth
Manulife
Montreal, QC
- Full-time
The ideal candidate must possess excellent verbal and written communication skills
Added 2 days ago
DM
ACCOUNT MANAGER - RETAIL, FOODSERVICE & OMNICHANNEL MARKETING
DACS Marketing Group
Mississauga, ON
- Full-time
Permanent, full-time | Hybrid: minimum 3 days in office
Added 2 days ago
Senior Account Manager, Canada
Phillips 66
Calgary, AB · ON · Various, ON
Must have a valid driver's license
Added 2 days ago
E
Human Resources Manager
Evolution
New Westminster, BC · Burnaby, British Columbia
- $88,000 to $95,000 CAD / year
- Full-time
A true hands-on approach in creating and driving effective employee relations, retention and reward programs to ensure a positive studio culture with high level of employee engagement
Added 2 days ago
CG
Manager, HR Technology Analytics and AI
CSA Group
Toronto, ON
- $116,230 to $152,555 CAD / year
- Full-time
…confidently between Workday configuration and solution design, data and analytics, emerging AI capabilities, team leadership and business strategy. The Manager supports the Director, HRIS…
Added 2 days ago
Manager, Volunteer Strategy and Engagement
Canadian Blood Services
Brampton, ON · Dartmouth, NS · Edmonton, AB · Calgary, AB · Winnipeg, MB · Vancouver, BC · Toronto, ON · Ottawa, ON
In this role, you will strengthen the current volunteer program while leading its evolution through a nationally consistent approach to volunteer engagement. You will connect organizational…
Added 2 days ago
TC
Recruitment Specialist
The City of Guelph
Guelph, ON
- Other
…Resources department within Corporate Services. Reporting to the Manager, Employee Experience and Organizational Development, this role will provide leadership, direction and support for…
Added 2 days ago
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Manager, Cyber Security
Seaspan
North Vancouver, BC
- Full-time
Assess AI solutions for data exposure, access control, insecure integrations, third-party dependencies, retention and regulatory risk.
Added 2 days ago
Supervisor, Municipal Engagement
Independent Electricity System Operator
Canada
Reporting to the Senior Manager, Regional and Community Engagement, you will play a pivotal role in bringing the IESO’s community presence to life. This position leads the coordination and…
Added 2 days ago
YO
Bilingual Case Manager - Employment Services
YMCA of the National Capital Region
Ottawa, ON
- Full-time
The Case Manager will be a part of a team that provides Employment Consulting services to unemployed individuals within the National Capital region with an emphasis of serving Ontario Works…
Added 2 days ago
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Vendor Analyst (12-Month Contract)
BGIS
Markham, ON
- Full-time
Reporting to the Senior Manager, Vendor Management; the Vendor Analyst will support the card access program in compliance with both Bell and BGIS corporate policies/contract, assist with…
Added 3 days ago
MI
Quality Technician
Martinrea International
Woodbridge, ON
- Full-time
Administratively support the initiatives of the Quality Manager, including data management and tracking.
Added 3 days ago
BC
Bed Allocator
Brant Community Healthcare System
Brantford, ON
- Full-time
Must be able to work all shifts including weekends, holidays and 12-hour shifts
Added 3 days ago
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Project Controller
Stantec
Toronto, ON
- Full-time
…variances and communicate emerging concerns to the project…
Added 3 days ago
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Retail Media Manager - US, Canada or UK
StarTech.com
Canada
- Full-time
…execution and performance. Reporting to the Global Marketing Manager, you’ll develop the regional plan and bring paid media, content, product availability and merchandising together to…
Added 3 days ago
Director, Talent Development
Liberty Utilities
Oakville, ON
Leverage data driven talent attraction approach for hiring quality, speed, cost, and retention; coordinate with Labor Relations on hiring practices involving represented roles.
Added 3 days ago
AC
Finance Manager, Academic
Algonquin College of Applied Arts and Technology
Ottawa, ON
- Full-time
Reporting to the Associate Director, Academic Finance Operations, the Finance Manager provides cross departmental leadership in financial strategy, budget development, quarterly budget…
Added 3 days ago
CG
Manager, Growth Enablement – Account Management
Compass Group Canada
Mississauga, ON
- Full-time
The Manager, Growth Enablement – Account Management partners with the Senior Director, Growth Enablement in translating Account Management priorities into practical strategies, tools, and…
Added 3 days ago
BU
Data and Integrations Architect
Brock University
St. Catharines, ON · Main Campus (Employees)
- Full-time
Reporting to IT Manager, Enterprise Solutions - Foundational Technologies, the Data and Integrations Architect is responsible for designing the data and integration architecture that…
Added 3 days ago
CB
Bakery Manager
COBS Bread
Chilliwack, BC
- $42,000 to $46,000 CAD / year
- Full-time
You are a capable people manager and leader with proven experience in recruitment and selection, retention, staff development and disciplinary and termination procedures
Added 3 days ago
CB
Bakery Manager
COBS Bread
Mission, BC
- $42,000 to $46,000 CAD / year
- Full-time
You are a capable people manager and leader with proven experience in recruitment and selection, retention, staff development and disciplinary and termination procedures
Added 3 days ago
Business Development Manager, Road
DSV
Brampton, ON
Job Posting Title: Business Development Manager, Road
Added 3 days ago
SC
Compensation Manager (70306990)
Sodexo Canada Ltd
Montreal, QC
- $100,000 to $130,000 CAD / year
- Full-time
…exciting new opportunity to join Sodexo as our next Compensation Manager located in Toronto or…
Added 3 days ago
C
Incident Response Manager
Cvent
Virtual, UNAVAILABLE
- Full-time
The Incident Response Manager is a cross-functional position responsible for managing and coordinating the response to customer-facing incidents for both Cvent Event Cloud and Hospitality…

Cvent

Incident Response Manager

Virtual, UNAVAILABLE, Canada

Full-time

Apply on careers.cvent.com About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 11, 2027
Education: Bachelor’s degree
Posting language: English
Posted: Nov 11, 2026

Original job description

Overview:

Our Culture and Impact

Cvent is a leading meetings, events, and hospitality technology provider with more than 6,000+ employees and 34,000+ customers worldwide, including 60% of the Fortune 500. Founded in 1999, Cvent delivers a comprehensive event marketing and management platform for marketers and event professionals and offers software solutions to hotels, special event venues and destinations to help them grow their group/MICE and corporate travel business. Our technology brings millions of people together at events around the world. In short, we’re transforming the meetings and events industry through innovative technology that powers the human connection.

Cvent's strength lies in its people, fostering a culture where everyone is encouraged to think like entrepreneurs, taking risks and making decisions confidently. We value diverse perspectives and celebrate differences, working together with colleagues and clients to build strong connections.

AI at Cvent: Leading the Future

Are you ready to shape the future of work at the intersection of human expertise and AI innovation? At Cvent, we’re committed to continuous learning and adaptation - AI isn’t just a tool for us, it’s part of our DNA. We’re looking for candidates who are eager to evolve alongside technology. If you love to experiment boldly, share your discoveries, and help define best practices for AI-augmented work, you’ll thrive here. Our team values professionals who thoughtfully integrate AI into their daily work, delivering exceptional results while relying on the human judgment and creativity that drive real innovation.

Throughout our interview process, you’ll have the chance to demonstrate how you use AI to learn, iterate, and amplify your impact. If you’re excited to be part of a team that’s leading the way in AI-powered collaboration, we’d love to meet you.

The Incident Response Manager is a cross-functional position responsible for managing and coordinating the response to customer-facing incidents for both Cvent Event Cloud and Hospitality Cloud. This role reports directly to the Senior Director of Retention & Incident Command and serves as the project manager and primary liaison between Client Services, Technology, Engineering, Legal, Sales Management, Information Security, Finance and Operations departments, as needed when incidents occur. They validate impact data, drive clear, accurate communication to customers, and strategize with other teams on appropriate resolution. They attend retrospectives and track financial impact related to incidents to identify operational improvements that help prevent future incidents and strengthen internal processes.

In This Role, You Will:

Own the customer facing communication workstream for incidents including, but not limited to communication templates, cadence, approvals, audience targeting, and delivery across appropriate channels, etc.
Develop, document, and continually improve incident response processes for customer-facing issues, ensuring alignment with company policies and industry best practices.
Lead cross-functional incident response projects, orchestrating efforts between the necessary teams and ensuring effective and efficient handling and collaboration.
Act as the bridge between technical, legal, and business teams to drive fast and appropriate resolutions, minimize impact, and safeguard customer trust.
Work with necessary internal parties on root cause analyses, corrective actions, and preventative measures following incidents.
Communicate incident status, impact, and action plans effectively to internal stakeholders and customer contacts as appropriate.
Serve as the main point of contact during high-priority or critical customer-facing incidents, ensuring leadership is kept informed.
Track, analyze, and report on incident trends, financial impact, and the frequency and volume of customer escalations, contributing insights to reduce recurring issues and improve customer experiences.
Organize and develop incident simulation exercises and updated trainings to enhance readiness across the Sales and Client Services teams.
Maintain comprehensive documentation for all incidents, aligning with compliance and legal guidelines.
Update existing executive escalation guidelines with clear processes and work with teams to facilitate as needed; direct customer-facing involvement will be rare.
Continuously identify areas of improvement with Cvent internal processes and special projects, including but not limited to, Fraud Risk Management.

Here's What You Need:

Bachelor’s degree required.
3-4 years of account management, client services, incident response, crisis management, project management, or similar disciplines, preferably within the event, hotel, or travel industries.
Must display exceptional written and verbal communication skills, as you may be interacting with C-level executives (both internally and externally).
Comfortable learning, using and discussing very granular elements of Cvent technology and integrations.
Excellent collaboration and stakeholder management skills, with the ability to translate complex technical issues for non-technical audiences and manage multiple priorities under pressure.
Experience with process improvement, project leadership, program management, and/or technical troubleshooting preferred.
Articulate, organized, detail-oriented, and possess the ability to multi-task in a dynamic, extremely fast-paced and ever-changing, entrepreneurial environment.

Comfortable operating with ambiguity and adapting processes rapidly.
Adept at fostering trust among cross-functional leaders and staff.

This job posting is intended to comply with all applicable laws. If we learn during the course of our recruitment process that, due to an applicant’s location, further information about the position is required, including certain salary information, this information in this posting will be supplemented accordingly.

The estimated base salary range for new hires into this role is $80,000-$115,000 annually + bonus depending on factors such as job-related knowledge, relevant experience, and location. We also offer a competitive benefits package, details of which can be found here.

Physical Demands

We are not able to offer sponsorship for this position.

Apply on careers.cvent.com About employer

More about this job

Responsibilities

The Incident Response Manager coordinates cross-functional responses to customer-facing incidents and serves as the primary liaison between technical, legal, and business teams. They are responsible for developing incident response processes, managing customer communications, and conducting root cause analyses to prevent future issues.

Requirements

Candidates must hold a bachelor's degree and possess 3-4 years of experience in account management, incident response, or project management. Strong communication skills and the ability to translate complex technical issues for non-technical stakeholders are essential.

Skills

Incident response
Crisis management
Project management
Account management
Client services
Stakeholder management
Technical troubleshooting
Communication
Process improvement
Root cause analysis
Cross-functional collaboration
Documentation
Fraud risk management
Data analysis

Benefits

Competitive benefits package

Visa sponsorship

Not detected in the job text

Keywords

Incident Response
Crisis Management
Project Management
Account Management
Client Services
Root Cause Analysis
Fraud Risk Management
Stakeholder Management
Technical Troubleshooting
Event Cloud
Hospitality Cloud
SaaS
Cross-functional Leadership
Process Improvement
Communication
Documentation
Compliance
Legal Guidelines
Executive Escalation
Data Analysis

Seniority

Mid level

Perks

Performance bonus

Languages

English

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Work requirements

Jobs in Canada