Jobs in Canada

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Added 14 mins ago
AG
Senior Manager, Commerce
Adelphi Group
Toronto, ON
- Full-time
We’re looking for a Senior Manager, Commerce to join our growing Client Services team. In this senior client leadership role, you’ll set the strategic direction for key client relationships…
Added 14 mins ago
Business Development Manager, Road
DSV
Brampton, ON
The Business Development Manager is responsible for achieving sales growth targets and executing strategic priorities while driving collaboration within the Canadian organization.
Added 29 mins ago
C
Incident Response Manager
Cvent
Virtual, UNAVAILABLE
- Full-time
The Incident Response Manager is a cross-functional position responsible for managing and coordinating the response to customer-facing incidents for both Cvent Event Cloud and Hospitality…
Added 44 mins ago
B|
Experts, service-conseil | Client Success Experts
Bloom | Digital Marketing Agency
Montreal, QC
- Full-time
(Account Manager, Senior Account Manager, Account Supervisor, Client Success Specialist, Customer Success Manager, Account Director, Senior Project Manager, Product Lead, etc.)
Added 44 mins ago
IU
AI/ML Architect/ Delivery Manager
iTech US Inc
Toronto, ON
- Full-time
Consulting & Account Growth: Support solution shaping, pre-sales discussions, delivery proposals, and identification of opportunities to expand the client engagement.
Added 44 mins ago
TP
Key Account Manager
TDS Personnel
Richmond Hill, ON
- Full-time
…retail-packaged goods. They are seeking a dynamic, results-driven Key Account Manager to lead commercial relationships and drive profitable growth across core retail accounts in Western…
Added 44 mins ago
A
Account Executive
Aptean
Quebec, QC · UNAVAILABLE, Quebec
- Full-time
As an Account Manager on the Exenta team, you support the team's existing customer accounts. The role focuses on maintaining customer relationships and supporting customer retention and…
Added 59 mins ago
AG
Foodservice Account Manager - Vancouver, BC
Affinity Group
Burnaby, BC
- Full-time
The successful candidates must possess the following Knowledge, Skills, and Abilities: · Must have a valid driver’s license and a car
Added 59 mins ago
BizOps Manager
ExaCare AI
Toronto, ON
The BizOps Manager is responsible for ensuring our customers are successful and continuously seeing value from exacare ai's solutions. You will own client relationships from the moment the…
Added 59 mins ago
Associate Account Manager
The Aldo Group Inc / Le Groupe Aldo Inc.
Montreal, QC
…fashion footwear, handbags, and accessories. As an Associate Account Manager, you will support the Account Management team and play a key role in executing brand…
Added 59 mins ago
Territory Manager - Heritage Division (Golden Horseshoe)(Hamilton/Niagara Territory)
Southern Glazer’s Wine and Spirits, LLC
Toronto, ON
Achieves maximum sales profitability, growth, and account penetration within an assigned territory, market segment, and supplier brand by effectively selling the company s products/services…
Added 1 hour ago
N
Commercial Lines Account Manager
Navacord
Sudbury, ON
- $60,000 to $70,000 CAD / year
- Full-time
RIBO license required
Added 1 hour ago
RA
Logistics Account Manager
Reimer Associates Inc.
Guelph, ON · Greater Guelph Metropolitan Area
- $60,000 to $80,000 CAD / year
- Full-time
With an excellent growth story they are looking to add a Logistics Account Manager to their team in Guelph. The Logistics Account Manager will manage and develop assigned customer accounts…
Added 1 hour ago
EA
BizOps Manager
exacare ai
Toronto, ON
- Full-time
The BizOps Manager is responsible for ensuring our customers are successful and continuously seeing value from exacare's solutions. You will own client relationships from the moment the…
Added 1 hour ago
R
Outside Sales Representative
REXEL
Kingston, ON
- $70,000 to $80,000 CAD / year
- Full-time
Develop strategies to increase sales growth in the existing customer account base
Added 1 hour ago
EC
Profit Centre Manager
EMCO Corporation
Sudbury, ON · Greater Sudbury, Ontario
- Full-time
Determine targeted customer account potential, establish sales goals for those accounts and hold the sales team accountable for achieving those goals
Added 1 hour ago
RL
Account Manager – Niagara Region & GTA West
RENO Lighting
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Own revenue growth and account retention across electrical distributor and contractor customers in the Niagara Region and GTA West territory. Plan, execute, and report on all sales…
Added 1 hour ago
EC
Profit Centre Manager
Emco Corporation: Plumbing, HVAC, Waterworks, Industrial, Irrigation, Fire Protection
Sudbury, ON · Greater Sudbury, ON
- Full-time
Determine targeted customer account potential, establish sales goals for those accounts and hold the sales team accountable for achieving those goals
Added 1 hour ago
JC
Sr. Project Manager
JANA Corporation
Aurora, ON · Greater Toronto (Aurora), Ontario
- Full-time
Best-in-Class Benefits: JANA offers all employees a comprehensive benefits package including a Healthcare Spending Account, Medical, Dental, Life Insurance, AD&D, Drug coverage, Disability…
Added 1 hour ago
EC
Future Leaders Program – Management Trainee
Emco Corporation: Plumbing, HVAC, Waterworks, Industrial, Irrigation, Fire Protection
Corner Brook, NL
- $52,500 CAD / year
- Full-time
Phase 3: Account Management and Proactive Sales (15–18 Months)
Added 1 hour ago
W
(CAN) Staff Pharmacist, Full-Time
Walmart
North Battleford, SK
- Full-time
The Staff Pharmacist assists the Pharmacy Manager in all aspects of the Pharmacy Operations. Provides patient care specific to each patient based on feedback received during patient…
Added 2 hours ago
NT
Account & Operations Manager
Nella Toronto
Toronto, ON · North York, ON
- Full-time
Employment Type: Full-Time | On-Site (5 Days per Week)
Added 2 hours ago
CI
Account Manager
Cowan Insurance Group
Brantford, ON
- Full-time
This position reports to the Manager, Personal Insurance. As an Account Manager, you provide exceptional service to our Personal Insurance customers and insurance markets by servicing and…
Added 2 hours ago
MF
Plan Manager
Mackenzie Financial Corporation
Toronto, ON · Greater Toronto Area, ON
- Other
The Plan Manager and Data Integrity team is seeking a knowledgeable, driven, and inquisitive self-starter to join us as a Plan Manager. Reporting to the Senior Manager of Operations, you…
Added 2 hours ago
H
Director, Customer Success
HighlightTA
Remote, Canada
- $184,714 to $225,762 CAD / year
- Full-time
- Remote
Reporting to the VP, Customer Success, you’ll lead our Account Management function, owning customer retention, renewals, and expansion outcomes across a portfolio of enterprise customers,…

Cvent

Incident Response Manager

Virtual, UNAVAILABLE, Canada

Full-time

Apply on careers.cvent.com About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 11, 2027
Education: Bachelor’s degree
Posting language: English
Posted: Nov 11, 2026

Original job description

Overview:

Our Culture and Impact

Cvent is a leading meetings, events, and hospitality technology provider with more than 6,000+ employees and 34,000+ customers worldwide, including 60% of the Fortune 500. Founded in 1999, Cvent delivers a comprehensive event marketing and management platform for marketers and event professionals and offers software solutions to hotels, special event venues and destinations to help them grow their group/MICE and corporate travel business. Our technology brings millions of people together at events around the world. In short, we’re transforming the meetings and events industry through innovative technology that powers the human connection.

Cvent's strength lies in its people, fostering a culture where everyone is encouraged to think like entrepreneurs, taking risks and making decisions confidently. We value diverse perspectives and celebrate differences, working together with colleagues and clients to build strong connections.

AI at Cvent: Leading the Future

Are you ready to shape the future of work at the intersection of human expertise and AI innovation? At Cvent, we’re committed to continuous learning and adaptation - AI isn’t just a tool for us, it’s part of our DNA. We’re looking for candidates who are eager to evolve alongside technology. If you love to experiment boldly, share your discoveries, and help define best practices for AI-augmented work, you’ll thrive here. Our team values professionals who thoughtfully integrate AI into their daily work, delivering exceptional results while relying on the human judgment and creativity that drive real innovation.

Throughout our interview process, you’ll have the chance to demonstrate how you use AI to learn, iterate, and amplify your impact. If you’re excited to be part of a team that’s leading the way in AI-powered collaboration, we’d love to meet you.

The Incident Response Manager is a cross-functional position responsible for managing and coordinating the response to customer-facing incidents for both Cvent Event Cloud and Hospitality Cloud. This role reports directly to the Senior Director of Retention & Incident Command and serves as the project manager and primary liaison between Client Services, Technology, Engineering, Legal, Sales Management, Information Security, Finance and Operations departments, as needed when incidents occur. They validate impact data, drive clear, accurate communication to customers, and strategize with other teams on appropriate resolution. They attend retrospectives and track financial impact related to incidents to identify operational improvements that help prevent future incidents and strengthen internal processes.

In This Role, You Will:

Own the customer facing communication workstream for incidents including, but not limited to communication templates, cadence, approvals, audience targeting, and delivery across appropriate channels, etc.
Develop, document, and continually improve incident response processes for customer-facing issues, ensuring alignment with company policies and industry best practices.
Lead cross-functional incident response projects, orchestrating efforts between the necessary teams and ensuring effective and efficient handling and collaboration.
Act as the bridge between technical, legal, and business teams to drive fast and appropriate resolutions, minimize impact, and safeguard customer trust.
Work with necessary internal parties on root cause analyses, corrective actions, and preventative measures following incidents.
Communicate incident status, impact, and action plans effectively to internal stakeholders and customer contacts as appropriate.
Serve as the main point of contact during high-priority or critical customer-facing incidents, ensuring leadership is kept informed.
Track, analyze, and report on incident trends, financial impact, and the frequency and volume of customer escalations, contributing insights to reduce recurring issues and improve customer experiences.
Organize and develop incident simulation exercises and updated trainings to enhance readiness across the Sales and Client Services teams.
Maintain comprehensive documentation for all incidents, aligning with compliance and legal guidelines.
Update existing executive escalation guidelines with clear processes and work with teams to facilitate as needed; direct customer-facing involvement will be rare.
Continuously identify areas of improvement with Cvent internal processes and special projects, including but not limited to, Fraud Risk Management.

Here's What You Need:

Bachelor’s degree required.
3-4 years of account management, client services, incident response, crisis management, project management, or similar disciplines, preferably within the event, hotel, or travel industries.
Must display exceptional written and verbal communication skills, as you may be interacting with C-level executives (both internally and externally).
Comfortable learning, using and discussing very granular elements of Cvent technology and integrations.
Excellent collaboration and stakeholder management skills, with the ability to translate complex technical issues for non-technical audiences and manage multiple priorities under pressure.
Experience with process improvement, project leadership, program management, and/or technical troubleshooting preferred.
Articulate, organized, detail-oriented, and possess the ability to multi-task in a dynamic, extremely fast-paced and ever-changing, entrepreneurial environment.

Comfortable operating with ambiguity and adapting processes rapidly.
Adept at fostering trust among cross-functional leaders and staff.

This job posting is intended to comply with all applicable laws. If we learn during the course of our recruitment process that, due to an applicant’s location, further information about the position is required, including certain salary information, this information in this posting will be supplemented accordingly.

The estimated base salary range for new hires into this role is $80,000-$115,000 annually + bonus depending on factors such as job-related knowledge, relevant experience, and location. We also offer a competitive benefits package, details of which can be found here.

Physical Demands

We are not able to offer sponsorship for this position.

Apply on careers.cvent.com About employer

More about this job

Responsibilities

The Incident Response Manager coordinates cross-functional responses to customer-facing incidents and serves as the primary liaison between technical, legal, and business teams. They are responsible for developing incident response processes, managing customer communications, and conducting root cause analyses to prevent future issues.

Requirements

Candidates must hold a bachelor's degree and possess 3-4 years of experience in account management, incident response, or project management. Strong communication skills and the ability to translate complex technical issues for non-technical stakeholders are essential.

Skills

Incident response
Crisis management
Project management
Account management
Client services
Stakeholder management
Technical troubleshooting
Communication
Process improvement
Root cause analysis
Cross-functional collaboration
Documentation
Fraud risk management
Data analysis

Benefits

Competitive benefits package

Visa sponsorship

Not detected in the job text

Keywords

Incident Response
Crisis Management
Project Management
Account Management
Client Services
Root Cause Analysis
Fraud Risk Management
Stakeholder Management
Technical Troubleshooting
Event Cloud
Hospitality Cloud
SaaS
Cross-functional Leadership
Process Improvement
Communication
Documentation
Compliance
Legal Guidelines
Executive Escalation
Data Analysis

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Work requirements

Jobs in Canada