Jobs in Canada

25+ jobs

Group jobs by employerEmail me new jobs Save this search

Added 28 mins ago
ET
P-26-007 - Speech Therapist
Eastern Townships School Board
Magog, QC
- $57,492 to $105,469 CAD / year
- Full-time
Participates in developing and implementing a speech therapy or audiology service, while taking into account the academic and administrative requirements of both the educational…
Added 28 mins ago
AC
Director, IT Business Unit
ALTEN Canada
Toronto, ON
- Full-time
As Director of the IT Business Unit in Toronto, you will have end-to-end responsibility for building and scaling ALTEN Canada’s IT services business in Ontario.
Added 28 mins ago
A
Financial Services Manager - Northland Volkswagen
AutoCanada
Calgary, AB
- $150,000 to $180,000 CAD / year
- Other
The Automotive Finance Manager (FSM) is a key leader in the customer experience and a driving force behind the dealership's success. This role goes far beyond arranging financing. It is…
Added 43 mins ago
A
RQ00838 – Senior Microsoft Dynamics CRM & SharePoint Solution Architect – On-Premises Upgrade
Amyantek
Toronto, ON
- Contract
Manager Notes Must Haves:
Added 43 mins ago
CG
Manager, Growth Enablement – Account Management
Compass Group Canada
Mississauga, ON
- Full-time
The Manager, Growth Enablement – Account Management partners with the Senior Director, Growth Enablement in translating Account Management priorities into practical strategies, tools, and…
Added 58 mins ago
M
Senior Business Consultant
Manulife
Toronto, ON · Waterloo, ON · Montreal, QC · Halifax, NS
- Full-time
Reporting to the Director, Readiness, Delivery and Change, Global Contact Centres, you will be empowered to initiate, plan and deliver solutions to improve client experience, create…
Added 1 hour ago
Vice President, Sales & Marketing
ASSA ABLOY
Montreal, QC · Lachine, Queb
Reporting to the President, Direct Business Canada, you’ll directly lead the Sales Directors and Director, Marketing, setting clear priorities and accountability for results. You’ll partner…
Added 1 hour ago
SV
Assistant Director of Nursing Care ADNC, RN or RPN, LTC
Schlegel Villages
Milton, ON
- Full-time
Support the delivery of IPAC education to all team members, caregivers, volunteers, students, visitors, and residents.
Added 1 hour ago
C
Incident Response Manager
Cvent
Virtual, UNAVAILABLE
- Full-time
The Incident Response Manager is a cross-functional position responsible for managing and coordinating the response to customer-facing incidents for both Cvent Event Cloud and Hospitality…
Added 1 hour ago
WC
Health Records Clerk - Family Practice Health Centre
Women's College Hospital
Toronto, ON · Greater Toronto Area, Canada
- $25.37 to $28.46 CAD / hour
- Full-time
Applicants must reside and be legally eligible to work in Ontario · Day shifts 8:00PM to 4:00PM
Added 1 hour ago
P
Practice Director (Consulting) - Data Projects (Snowflake, Databricks, Redis) - Toronto
Propel
Toronto, ON
- Full-time
This is an opportunity for a Practice Director to take ownership of a growing data practice within a specialist technology consultancy. The role sits at the intersection of strategy and…
Added 1 hour ago
MU
Admissions and Recruitment Events Supervisor
McGill University
Montreal, QC · McLennan Library
- Full-time
Provides support for customer service delivery and efficiency, and provides the appropriate resources as required to address the admissions, recruitment, scholarships, and student…
Added 1 hour ago
RM
Manager - Diagnostic Imaging
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Full-time
Develop, implement, monitor, and evaluate departmental policies, procedures, workflows, and service delivery models to support operational excellence and evidence-based practice.
Added 2 hours ago
Director,Global Procurement Excellence
Apotex
Toronto, ON · North York, ON
Assess status of all operational procurement systems and develop recommendations to optimize the delivery of services based on global business, regional and country requirements
Added 2 hours ago
OT
Manager, Finance Data Analytics & Insights
Ontario Teachers' Pension Plan
Toronto, ON
- Full-time
…analytical tool initiatives. In conjunction with the Managing Director and/or Senior Manager, actively work on DA&I initiatives and coordinate with Finance teams and other…
Added 2 hours ago
Lead Service/Experience Designer
NTT DATA Services
Halifax, NS
Lead service design initiatives in high-growth sectors including healthcare and government. Bring design expertise to support pursuit success in these critical markets while maintaining…
Added 3 hours ago
Director, Sales Operations
Molson Coors
Toronto, ON
In the role of Director, Sales Operations, working in Toronto, Ontario, you will be part of the Canadian Commercial Leadership Team. You will lead the strategic alignment of sales…
Added 3 hours ago
A
Security Transformation Associate Director
Accenture
Vancouver, BC
- Full-time
Accenture Security helps organizations prepare, protect, detect, respond, and recover along all points of the security lifecycle. Cybersecurity challenges are different for every business…
Added 3 hours ago
C
Staff Software Engineer
Coveo
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
Under the direction of the Director of Engineering, Data & ML Platform, you will combine deep technical expertise with organization-wide influence, leading strategic initiatives, defining…
Added 3 hours ago
UO
Senior Manager, Animal Care Operations
University of Ottawa
Ottawa, ON
- Full-time
The Senior Manager leads managers and supervisors responsible for the operational delivery of animal care and research support services across the University's animal care facilities. The…
Added 3 hours ago
H
Senior Manager / Director – Building Science
Hays
Vaughan, ON
- Full-time
Working arrangement: 3 days in office, 2 WFH, half days on Friday
Added 3 hours ago
M
Senior Director, Database & Operations
McKesson
Mississauga, ON
- Full-time
The Sr. Director (M5) leads major divisional functions or corporate sub‑functions, providing enterprise‑level strategic direction, long‑range planning, and operational leadership across…
Added 3 hours ago
OS
Manager, Membership Services
Ottawa Senators
Ottawa, ON · Kanata, Ontario
- Full-time
Reporting into the Director of Membership Services, the Manager of membership services with Senators Sports & Entertainment is a manager role, responsible for generating revenue through the…
Added 4 hours ago
SD
Director, Central Assist Operations
Shoppers Drug Mart
Mississauga, ON
- $128,000 to $176,000 CAD / year
- Full-time
Reporting to the Senior Director of Customer Success and Innovation at CPS, the Director, Central Assist Operations is responsible for the strategic leadership, operational performance, and…
Added 4 hours ago
B
General Manager
Bodycote
Bromont, QC
- Other
Must have the cognitive and mental capacity to perform essential job functions

Cvent

Incident Response Manager

Virtual, UNAVAILABLE, Canada

Full-time

Apply on careers.cvent.com About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 11, 2027
Education: Bachelor’s degree
Posting language: English
Posted: Nov 11, 2026

Original job description

Overview:

Our Culture and Impact

Cvent is a leading meetings, events, and hospitality technology provider with more than 6,000+ employees and 34,000+ customers worldwide, including 60% of the Fortune 500. Founded in 1999, Cvent delivers a comprehensive event marketing and management platform for marketers and event professionals and offers software solutions to hotels, special event venues and destinations to help them grow their group/MICE and corporate travel business. Our technology brings millions of people together at events around the world. In short, we’re transforming the meetings and events industry through innovative technology that powers the human connection.

Cvent's strength lies in its people, fostering a culture where everyone is encouraged to think like entrepreneurs, taking risks and making decisions confidently. We value diverse perspectives and celebrate differences, working together with colleagues and clients to build strong connections.

AI at Cvent: Leading the Future

Are you ready to shape the future of work at the intersection of human expertise and AI innovation? At Cvent, we’re committed to continuous learning and adaptation - AI isn’t just a tool for us, it’s part of our DNA. We’re looking for candidates who are eager to evolve alongside technology. If you love to experiment boldly, share your discoveries, and help define best practices for AI-augmented work, you’ll thrive here. Our team values professionals who thoughtfully integrate AI into their daily work, delivering exceptional results while relying on the human judgment and creativity that drive real innovation.

Throughout our interview process, you’ll have the chance to demonstrate how you use AI to learn, iterate, and amplify your impact. If you’re excited to be part of a team that’s leading the way in AI-powered collaboration, we’d love to meet you.

The Incident Response Manager is a cross-functional position responsible for managing and coordinating the response to customer-facing incidents for both Cvent Event Cloud and Hospitality Cloud. This role reports directly to the Senior Director of Retention & Incident Command and serves as the project manager and primary liaison between Client Services, Technology, Engineering, Legal, Sales Management, Information Security, Finance and Operations departments, as needed when incidents occur. They validate impact data, drive clear, accurate communication to customers, and strategize with other teams on appropriate resolution. They attend retrospectives and track financial impact related to incidents to identify operational improvements that help prevent future incidents and strengthen internal processes.

In This Role, You Will:

Own the customer facing communication workstream for incidents including, but not limited to communication templates, cadence, approvals, audience targeting, and delivery across appropriate channels, etc.
Develop, document, and continually improve incident response processes for customer-facing issues, ensuring alignment with company policies and industry best practices.
Lead cross-functional incident response projects, orchestrating efforts between the necessary teams and ensuring effective and efficient handling and collaboration.
Act as the bridge between technical, legal, and business teams to drive fast and appropriate resolutions, minimize impact, and safeguard customer trust.
Work with necessary internal parties on root cause analyses, corrective actions, and preventative measures following incidents.
Communicate incident status, impact, and action plans effectively to internal stakeholders and customer contacts as appropriate.
Serve as the main point of contact during high-priority or critical customer-facing incidents, ensuring leadership is kept informed.
Track, analyze, and report on incident trends, financial impact, and the frequency and volume of customer escalations, contributing insights to reduce recurring issues and improve customer experiences.
Organize and develop incident simulation exercises and updated trainings to enhance readiness across the Sales and Client Services teams.
Maintain comprehensive documentation for all incidents, aligning with compliance and legal guidelines.
Update existing executive escalation guidelines with clear processes and work with teams to facilitate as needed; direct customer-facing involvement will be rare.
Continuously identify areas of improvement with Cvent internal processes and special projects, including but not limited to, Fraud Risk Management.

Here's What You Need:

Bachelor’s degree required.
3-4 years of account management, client services, incident response, crisis management, project management, or similar disciplines, preferably within the event, hotel, or travel industries.
Must display exceptional written and verbal communication skills, as you may be interacting with C-level executives (both internally and externally).
Comfortable learning, using and discussing very granular elements of Cvent technology and integrations.
Excellent collaboration and stakeholder management skills, with the ability to translate complex technical issues for non-technical audiences and manage multiple priorities under pressure.
Experience with process improvement, project leadership, program management, and/or technical troubleshooting preferred.
Articulate, organized, detail-oriented, and possess the ability to multi-task in a dynamic, extremely fast-paced and ever-changing, entrepreneurial environment.

Comfortable operating with ambiguity and adapting processes rapidly.
Adept at fostering trust among cross-functional leaders and staff.

This job posting is intended to comply with all applicable laws. If we learn during the course of our recruitment process that, due to an applicant’s location, further information about the position is required, including certain salary information, this information in this posting will be supplemented accordingly.

The estimated base salary range for new hires into this role is $80,000-$115,000 annually + bonus depending on factors such as job-related knowledge, relevant experience, and location. We also offer a competitive benefits package, details of which can be found here.

Physical Demands

We are not able to offer sponsorship for this position.

Apply on careers.cvent.com About employer

More about this job

Responsibilities

The Incident Response Manager coordinates cross-functional responses to customer-facing incidents and serves as the primary liaison between technical, legal, and business teams. They are responsible for developing incident response processes, managing customer communications, and conducting root cause analyses to prevent future issues.

Requirements

Candidates must hold a bachelor's degree and possess 3-4 years of experience in account management, incident response, or project management. Strong communication skills and the ability to translate complex technical issues for non-technical stakeholders are essential.

Skills

Incident response
Crisis management
Project management
Account management
Client services
Stakeholder management
Technical troubleshooting
Communication
Process improvement
Root cause analysis
Cross-functional collaboration
Documentation
Fraud risk management
Data analysis

Benefits

Competitive benefits package

Visa sponsorship

Not detected in the job text

Keywords

Incident Response
Crisis Management
Project Management
Account Management
Client Services
Root Cause Analysis
Fraud Risk Management
Stakeholder Management
Technical Troubleshooting
Event Cloud
Hospitality Cloud
SaaS
Cross-functional Leadership
Process Improvement
Communication
Documentation
Compliance
Legal Guidelines
Executive Escalation
Data Analysis

Report this job

Work requirements

Jobs in Canada