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Added 9 mins ago
MD
Equal Opportunity and Access Division (EOAD) Deputy Director - Human Services Supervisor 3
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
Work Shift/Work Hours: Day Shift, 8:00am - 4:30pm · If you live in a state bordering Minnesota, you must live within 50 miles or less from the primary work location to be eligible for telework.***
Added 1 hour ago
HT
Director, Finance (CSM)
Husky Technologies
Bolton, ON
- Full-time
The Finance Director serves as a strategic business partner to the Leadership Team in support of Husky’s Global Service Business and Customer Success Management strategy. This role provides…
Added 2 hours ago
RB
Sr Mgr, Cred Risk Acquisition
Rogers Bank
Toronto, ON
- Full-time
Develop clear reporting and executive-level recommendations on strategy performance and emerging credit trends.
Added 3 hours ago
M
RQ00838 - Solution Architect - CRM - Senior
Maarut
Toronto, ON
- Contract
Reporting to: Director, Digital Solutions Delivery, or
Added 5 hours ago
HM
Internal Medicine
Health Match BC
Nanaimo, BC
- Full-time
Reporting to the Executive Medical Director (or designate), the Department Head will play a key role in clinical planning, workforce development, and program design, while also supporting…
Added 5 hours ago
HM
Internal Medicine
Health Match BC
Nanaimo, BC
- Full-time
Reporting to the Executive Medical Director (or designate), the Department Head will play a key role in clinical planning, workforce development, and program design, while also supporting…
Added 6 hours ago
T
Dynamics/Sharepoint Architect
TEKsystems
Toronto, ON
- $125 to $145 CAD / hour
- Contract
Reporting to: Director, Digital Solutions Delivery, or designate.
Added 6 hours ago
UO
Senior Advisor, Executive Operations
University of Ottawa
Ottawa, ON · Roger Guindon Hall
- Full-time
Directs and coordinates the executive operations, administrative systems and priority-management functions of the Office of the Dean, Faculty of Medicine, to ensure the Dean is supported in…
Added 7 hours ago
HT
Director, Finance (CSM)
Husky Technologies
Bolton, ON
- Full-time
The Finance Director serves as a strategic business partner to the Leadership Team in support of Husky’s Global Service Business and Customer Success Management strategy. This role provides…
Added 7 hours ago
Sr Mgr, Cred Risk Acquisition
Rogers Communications
Toronto, ON
Develop clear reporting and executive-level recommendations on strategy performance and emerging credit trends.
Added 7 hours ago
R|
Executive Assistant
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
Under the direct supervision of the Director of Operations, the incumbent provides administrative support to the CHILD-BRIGHT Network Central Office, committees, working groups, and…
Added 10 hours ago
FI
Director, Pre-Construction Sales
Fero International Inc.
Stoney Creek, NB
- Contract
The Director, Pre-Construction Sales will have a passion and pro-active mindset for building sustainable relationships with clients, by developing a deep understanding of core needs and…
Added 11 hours ago
CR
Executive Director- Retirement Operations
COGIR Real Estate
Burlington, ON
- Full-time
Seeking an Executive Director with strong operations leadership experience in hospitality. You'll oversee general management of our retirement residence, delivering a superior "More Living"…
Added 11 hours ago
Director, Talent Development
Liberty Utilities
Oakville, ON
…and organizational capability building. Working closely with executive leaders, HR Business Partners, and function leaders, the Director will shape the future workforce, strengthen…
Added 12 hours ago
ML
Executive Director
Muskoka Lakes Chamber of Commerce
Bala, ON
- Other
Role Description The Executive Director is responsible for the day-to-day leadership and management of the Muskoka Lakes Chamber of Commerce. This role based is in Bala, ON, overseeing…
Added 12 hours ago
AC
Finance Manager, Academic
Algonquin College of Applied Arts and Technology
Ottawa, ON
- Full-time
Reporting to the Associate Director, Academic Finance Operations, the Finance Manager provides cross departmental leadership in financial strategy, budget development, quarterly budget…
Added 13 hours ago
LM
DIRECTOR OF INFORMATION TECHNOLOGY
Lacroix Médecine Privée
Quebec, QC
- Full-time
Reporting directly to the President and CEO, the Director of IT plays a strategic role across the entire network. They are responsible for defining, structuring, and developing the IT…
Added 13 hours ago
HT
Director, Finance (CSM)
Husky Technologies
Bolton, ON
- Full-time
The Finance Director serves as a strategic business partner to the Leadership Team in support of Husky’s Global Service Business and Customer Success Management strategy. This role provides…
Added 13 hours ago
LS
Food Services Manager
Lev Senior Living
Toronto, ON · Scarborough, ON
- Full-time
Reporting to the Executive Director, you will be responsible for delivering an exceptional dining experience to Retirement Suites by the Lake residents by managing all aspects of the…
Added 13 hours ago
A
RQ00838 – Senior Microsoft Dynamics CRM & SharePoint Solution Architect – On-Premises Upgrade
Amyantek
Toronto, ON
- Contract
Manager Notes Must Haves:
Added 13 hours ago
CG
Manager, Growth Enablement – Account Management
Compass Group Canada
Mississauga, ON
- Full-time
The Manager, Growth Enablement – Account Management partners with the Senior Director, Growth Enablement in translating Account Management priorities into practical strategies, tools, and…
Added 13 hours ago
HT
Maitre d'Hôtel sénior (H/F)
Hôtel Travelodge Québec
Quebec, QC
- Full-time
Reporting to the General Manager, the Restaurant and Banquet Director is responsible for overseeing the overall operations of the restaurant, bar, and banquet services.
Added 14 hours ago
Vice President, Sales & Marketing
ASSA ABLOY
Montreal, QC · Lachine, Queb
Reporting to the President, Direct Business Canada, you’ll directly lead the Sales Directors and Director, Marketing, setting clear priorities and accountability for results. You’ll partner…
Added 14 hours ago
C
Incident Response Manager
Cvent
Virtual, UNAVAILABLE
- Full-time
…Hospitality Cloud. This role reports directly to the Senior Director of Retention & Incident Command and serves as the project manager and primary liaison between Client Services,…
Added 14 hours ago
NN
Office Administrator and Executive Assistant
Nurse Next Door
ON · MISSISSAUGA, Ontario
- Full-time
Office operations, executive support, finance administration, and Caregiver recruitment

Cvent

Incident Response Manager

Virtual, UNAVAILABLE, Canada

Full-time

Apply on careers.cvent.com About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 11, 2027
Education: Bachelor’s degree
Posting language: English
Posted: Nov 11, 2026

Original job description

Overview:

Our Culture and Impact

Cvent is a leading meetings, events, and hospitality technology provider with more than 6,000+ employees and 34,000+ customers worldwide, including 60% of the Fortune 500. Founded in 1999, Cvent delivers a comprehensive event marketing and management platform for marketers and event professionals and offers software solutions to hotels, special event venues and destinations to help them grow their group/MICE and corporate travel business. Our technology brings millions of people together at events around the world. In short, we’re transforming the meetings and events industry through innovative technology that powers the human connection.

Cvent's strength lies in its people, fostering a culture where everyone is encouraged to think like entrepreneurs, taking risks and making decisions confidently. We value diverse perspectives and celebrate differences, working together with colleagues and clients to build strong connections.

AI at Cvent: Leading the Future

Are you ready to shape the future of work at the intersection of human expertise and AI innovation? At Cvent, we’re committed to continuous learning and adaptation - AI isn’t just a tool for us, it’s part of our DNA. We’re looking for candidates who are eager to evolve alongside technology. If you love to experiment boldly, share your discoveries, and help define best practices for AI-augmented work, you’ll thrive here. Our team values professionals who thoughtfully integrate AI into their daily work, delivering exceptional results while relying on the human judgment and creativity that drive real innovation.

Throughout our interview process, you’ll have the chance to demonstrate how you use AI to learn, iterate, and amplify your impact. If you’re excited to be part of a team that’s leading the way in AI-powered collaboration, we’d love to meet you.

The Incident Response Manager is a cross-functional position responsible for managing and coordinating the response to customer-facing incidents for both Cvent Event Cloud and Hospitality Cloud. This role reports directly to the Senior Director of Retention & Incident Command and serves as the project manager and primary liaison between Client Services, Technology, Engineering, Legal, Sales Management, Information Security, Finance and Operations departments, as needed when incidents occur. They validate impact data, drive clear, accurate communication to customers, and strategize with other teams on appropriate resolution. They attend retrospectives and track financial impact related to incidents to identify operational improvements that help prevent future incidents and strengthen internal processes.

In This Role, You Will:

Own the customer facing communication workstream for incidents including, but not limited to communication templates, cadence, approvals, audience targeting, and delivery across appropriate channels, etc.
Develop, document, and continually improve incident response processes for customer-facing issues, ensuring alignment with company policies and industry best practices.
Lead cross-functional incident response projects, orchestrating efforts between the necessary teams and ensuring effective and efficient handling and collaboration.
Act as the bridge between technical, legal, and business teams to drive fast and appropriate resolutions, minimize impact, and safeguard customer trust.
Work with necessary internal parties on root cause analyses, corrective actions, and preventative measures following incidents.
Communicate incident status, impact, and action plans effectively to internal stakeholders and customer contacts as appropriate.
Serve as the main point of contact during high-priority or critical customer-facing incidents, ensuring leadership is kept informed.
Track, analyze, and report on incident trends, financial impact, and the frequency and volume of customer escalations, contributing insights to reduce recurring issues and improve customer experiences.
Organize and develop incident simulation exercises and updated trainings to enhance readiness across the Sales and Client Services teams.
Maintain comprehensive documentation for all incidents, aligning with compliance and legal guidelines.
Update existing executive escalation guidelines with clear processes and work with teams to facilitate as needed; direct customer-facing involvement will be rare.
Continuously identify areas of improvement with Cvent internal processes and special projects, including but not limited to, Fraud Risk Management.

Here's What You Need:

Bachelor’s degree required.
3-4 years of account management, client services, incident response, crisis management, project management, or similar disciplines, preferably within the event, hotel, or travel industries.
Must display exceptional written and verbal communication skills, as you may be interacting with C-level executives (both internally and externally).
Comfortable learning, using and discussing very granular elements of Cvent technology and integrations.
Excellent collaboration and stakeholder management skills, with the ability to translate complex technical issues for non-technical audiences and manage multiple priorities under pressure.
Experience with process improvement, project leadership, program management, and/or technical troubleshooting preferred.
Articulate, organized, detail-oriented, and possess the ability to multi-task in a dynamic, extremely fast-paced and ever-changing, entrepreneurial environment.

Comfortable operating with ambiguity and adapting processes rapidly.
Adept at fostering trust among cross-functional leaders and staff.

This job posting is intended to comply with all applicable laws. If we learn during the course of our recruitment process that, due to an applicant’s location, further information about the position is required, including certain salary information, this information in this posting will be supplemented accordingly.

The estimated base salary range for new hires into this role is $80,000-$115,000 annually + bonus depending on factors such as job-related knowledge, relevant experience, and location. We also offer a competitive benefits package, details of which can be found here.

Physical Demands

We are not able to offer sponsorship for this position.

Apply on careers.cvent.com About employer

More about this job

Responsibilities

The Incident Response Manager coordinates cross-functional responses to customer-facing incidents and serves as the primary liaison between technical, legal, and business teams. They are responsible for developing incident response processes, managing customer communications, and conducting root cause analyses to prevent future issues.

Requirements

Candidates must hold a bachelor's degree and possess 3-4 years of experience in account management, incident response, or project management. Strong communication skills and the ability to translate complex technical issues for non-technical stakeholders are essential.

Skills

Incident response
Crisis management
Project management
Account management
Client services
Stakeholder management
Technical troubleshooting
Communication
Process improvement
Root cause analysis
Cross-functional collaboration
Documentation
Fraud risk management
Data analysis

Benefits

Competitive benefits package

Visa sponsorship

Not detected in the job text

Keywords

Incident Response
Crisis Management
Project Management
Account Management
Client Services
Root Cause Analysis
Fraud Risk Management
Stakeholder Management
Technical Troubleshooting
Event Cloud
Hospitality Cloud
SaaS
Cross-functional Leadership
Process Improvement
Communication
Documentation
Compliance
Legal Guidelines
Executive Escalation
Data Analysis

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Work requirements

Jobs in Canada