Manager
- Toronto, ON, Canada
Full-time
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Job details
- Job type
- Full-time
- Apply by
- Experience
- 12+ years of experience delivering complex enterprise technology solutions, with accountability for large-scale, multi-stream delivery programs.
- Posting language
- English
- Posted
Original job description
About Cybage:
Founded in 1995, Cybage Software Pvt. Ltd., a technology consulting organization is a leader in the hi-tech and outsourced product engineering space. We are a valued partner to technology startups, mid-size companies and Fortune 500 corporations alike. Our solutions are focused on modern technologies, and are enabled by a scientific, data-driven system called the Excel Shore Model of Operational Excellence
Roles and Responsibilities
- Lead delivery execution across a multi-client technology portfolio spanning web platforms, CRM systems, Veeva, and integrated marketing technologies.
- Own end-to-end accountability for technology delivery outcomes across Klick-hosted and client-managed environments, ensuring adherence to SDLC, quality, and regulatory requirements.
- Partner with Client Services, Omnichannel Enablement, Strategy, Creative, PMO, and Technology leaders to align delivery plans with business and omnichannel objectives.
- Act as the escalation point for delivery risk, making informed trade-offs across scope, resourcing, timing, and quality to maintain predictability and client confidence.
- Evolve Klick’s technology delivery operating model by improving governance, forecasting, KPIs, and delivery standards to support scalable, repeatable execution.
Required Skills
- 12+ years of experience delivering complex enterprise technology solutions, with accountability for large-scale, multi-stream delivery programs.
- Demonstrated leadership overseeing omnichannel technology delivery across platforms such as Salesforce, Veeva, Adobe Experience Manager, or comparable enterprise ecosystems.
- Proven experience leading through senior delivery leaders and cross-functional teams, with clear ownership of outcomes across multiple concurrent initiatives.
- Hands-on experience with delivery governance frameworks, including SDLC, portfolio planning, risk management, and delivery performance metrics.
- Strong executive communication skills, including translating technical risk and delivery trade-offs for senior business, IT, and client stakeholders.
More about this job
Responsibilities
Lead delivery across a multi-client technology portfolio, ensuring end-to-end accountability for outcomes, quality, SDLC, and regulatory requirements. Align delivery with business objectives, manage risks and trade-offs, and improve governance, forecasting, KPIs, and delivery standards.
Requirements
Requires 12+ years of experience delivering complex enterprise technology solutions and leading large-scale, multi-stream programs. Candidates should have experience with omnichannel platforms, senior delivery leadership, governance frameworks, risk management, performance metrics, and executive communication.
Skills
- Technology Delivery
- Omnichannel Technology
- Delivery Governance
- SDLC
- Portfolio Planning
- Risk Management
- Delivery Performance Metrics
- Executive Communication
- Cross-Functional Leadership
- Client Stakeholder Management
- Salesforce
- Veeva
- Adobe Experience Manager
- CRM Systems
- Integrated Marketing Technologies
Visa sponsorship
Not detected in the job text
Categories
- Technology
- Management & Leadership
- Software
- Consulting
- Marketing
Keywords
- Technology Consulting
- Technology Delivery
- Multi-Client Portfolio
- Web Platforms
- CRM Systems
- Veeva
- Integrated Marketing Technologies
- Omnichannel Technology
- Salesforce
- Adobe Experience Manager
- SDLC
- Quality Requirements
- Regulatory Requirements
- Delivery Governance
- Portfolio Planning
- Risk Management
- Delivery Performance Metrics
- Forecasting
- KPIs
- Scope Management
- Resource Management
- Cross-Functional Teams
- Client Stakeholders
- Excel Shore Model
- Operational Excellence