HVAC Service Dispatcher

Position Overview
We are seeking an organized and customer-focused HVAC Service Dispatcher to coordinate and dispatch commercial service technicians. The Dispatcher will manage incoming service requests, prioritize work orders, schedule field crews using Microsoft Dynamics (or similar CRM/dispatch systems), and maintain clear communication with customers and technicians to ensure timely, efficient service delivery and high customer satisfaction.

Key Responsibilities

• Receive and triage incoming service calls, emails, and online requests; log and prioritize work orders in Microsoft Dynamics or equivalent dispatch software.
• Schedule and dispatch HVAC technicians for commercial service, repair, and maintenance appointments, optimizing routes and workload balance.
• Communicate appointment details, job scope, and special instructions to field technicians; update technicians on changes in real time.
• Maintain regular customer communication: confirm appointments, provide ETAs, notify customers of delays, and follow up to ensure satisfaction.
• Coordinate with operations, parts, and administration teams to ensure technicians have necessary information, parts, and documentation for each job.
• Monitor technician status and job progress; update work orders and close jobs in the system with accurate notes and time entries.
• Manage emergency and after-hours service calls, escalating and re-prioritizing resources as needed to meet SLA and customer expectations.
• Generate and distribute daily schedules, route assignments, and shift reports to management and field staff.
• Maintain accurate records of service calls, customer interactions, and technician activities for reporting and billing support.
• Identify opportunities to improve dispatch processes, route efficiency, and customer experience; provide feedback to leadership and participate in workflow improvement initiatives.

Qualifications

• 2+ years of dispatching or scheduling experience, preferably in HVAC, facilities, or commercial service operations.
• Familiarity with HVAC service processes, terminology, and parts to effectively triage and prioritize work orders.
• Proven experience with Microsoft Dynamics or similar CRM/dispatch systems; comfortable learning new field service software.
• Strong multitasking, prioritization, and time-management skills in a fast-paced environment.
• Excellent verbal and written customer service skills with a professional phone manner and ability to de-escalate issues.
• Solid coordination and administrative skills, including data entry accuracy and record keeping.
• Ability to read and interpret service requests, work orders, and basic technical information.
• Availability to handle occasional after-hours or emergency dispatching as required.
• High school diploma or equivalent; additional technical or administrative certifications are a plus.

Benefits

• Competitive Pay: $40/hr. - $44/hr.
• Annual Bonus
• 100% Employer Covered for Employee & Children Dependents (Starts Day 1):
  • Medical
  • Dental
  • Vision
• Life Insurance
• Long-Term Disability
• 2 weeks PTO
• 9 Paid Holidays
• 401(k) w/ Matching (up to 4%)
• Tuition Reimbursement
• Company Vehicle

Email Your Resume In Word To
Kayton.Nimmo@CyberCoders.com
Looking forward to receiving your resume through our website and going over the position with you. Clicking apply is the best way to apply.
Please do NOT change the email subject line in any way. You must keep the JobID: linkedin : KN3-1990655L263 -- in the email subject line for your application to be considered.
Kayton Nimmo - Lead Recruiter

For this position, you must be currently authorized to work in the United States without the need for sponsorship for a non-immigrant visa. This is a new role.

CyberCoders will consider for Employment in the City of Los Angeles qualified Applicants with Criminal Histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring (Ban the Box) Ordinance.

This job was first posted by CyberCoders on 06/25/2026 and applications will be accepted on an ongoing basis until the position is filled or closed.

Everforth CyberCoders is proud to be an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity or expression, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, status as a crime victim, disability, protected veteran status, or any other characteristic protected by law. Our hiring process includes AI screening for keywords and minimum qualifications, and a virtual recruiter as part of the application process. A human recruiter reviews all results. Click here for details on our virtual recruiter .  Everforth CyberCoders will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable state and local law, including but not limited to the Los Angeles County Fair Chance Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act. Everforth CyberCoders is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. Individuals needing special assistance or an accommodation while seeking employment can contact a member of our Human Resources team at Benefits@CyberCoders.com to make arrangements.

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