User support technician

• Location Edmonton, ABT6E 5P4
• Work location On site
• Salary$37.50HOUR hourly / 32 to 35 hours per week
• Terms of employment Permanent employmentFull time
• Starts as soon as possible
• vacancies 2 vacancies
• Source Job Bank #3635081

Overview

Languages

English

Education

• College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years

Experience

1 year to less than 2 years

On site

Work must be completed at the physical location. There is no option to work remotely.

Work setting

• Relocation costs not covered by employer
• Willing to relocate

Responsibilities

Tasks

• Respond to users experiencing difficulties with computer
• Consult user guides, technical manuals and other documents to research and implement solutions
• Provide advice and training to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Participate in the redesign of applications and other software
• Supervise other technical support workers in this group
• Provide business systems, network and Internet support to users in response to identified difficulties
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software

Experience and specialization

Computer and technology knowledge

• MS Office
• MS Windows

Additional information

Security and safety

• Basic security clearance

Transportation/travel information

• Own transportation

Work conditions and physical capabilities

• Fast-paced environment
• Repetitive tasks
• Attention to detail

Personal suitability

• Efficient interpersonal skills
• Excellent oral communication
• Organized
• Team player
• Ability to multitask
• Time management
• Honesty