We are seeking a front desk administrative team member with strong communication and problem-solving skills to support the smooth day-to-day operations of our CPA firm.
About Cycle CPA
At Cycle CPA, our primary focus is delivering top-notch accounting service to our clients. We strive to go above and beyond in meeting their needs and exceeding their expectations. Our dedication to excellence has earned us a reputation as a trusted partner in their financial success.
📍 Campbell River, BC | Full-Time | In-Office
Learn more about us at: www.cyclecpa.ca
What We Offer
- Competitive compensation starting at $25/hour, with flexibility based on experience and qualifications
- Bonus program and banked time policy
- Comprehensive health benefits package
- Four weeks of paid vacation
- Full-time schedule (37.5 hours per week), Monday to Friday
- Permanent, in-office position
- Supportive, collaborative team environment
About the Role
We are seeking a highly organized and service-oriented Administration Assistant / Reception team member to support the day-to-day operations of our growing accounting firm.
As the first point of contact for clients, you will play a key role in delivering an exceptional client experience while supporting administrative workflows throughout the firm. This position is ideal for someone who enjoys staying organized, solving problems, communicating with people, and helping a professional team operate efficiently.
Key Responsibilities
- Welcome clients and visitors in a professional and friendly manner
- Answer, screen, and direct incoming phone calls and emails
- Manage incoming and outgoing correspondence, electronic documents, and client communications
- Schedule appointments and coordinate calendars
- Maintain accurate client records and electronic filing systems
- Assist with document collection and follow-up requests to ensure files remain complete and on schedule
- Support client onboarding and administrative processes through client portals and e-signature platforms
- Assist with tax return e-filing and CRA authorization processes
- Communicate with clients regarding outstanding information and provide timely updates
- Perform data entry, document preparation, and general clerical support
- Coordinate with accounting staff to ensure smooth communication and workflow completion
- Identify opportunities to improve internal administrative processes and efficiencies
- Maintain a professional, organized, and welcoming office environment
Qualifications
- Previous experience in an administrative, receptionist, office coordinator, or client service role
- Excellent verbal and written communication skills
- Professional phone etiquette and customer service abilities
- Strong organizational skills with exceptional attention to detail
- Ability to prioritize tasks and manage multiple deadlines effectively
- Proactive problem-solving mindset and willingness to take initiative
- Strong computer skills, including Microsoft Outlook, Word, and Excel
- Comfortable learning and working with cloud-based software and digital tools
- Ability to maintain confidentiality and professionalism at all times
- High school diploma required; post-secondary education in business administration or a related field is considered an asset
Who Will Succeed in This Role
The ideal candidate is dependable, detail-oriented, and enjoys helping both clients and team members. You are naturally organized, comfortable with technology, and able to balance competing priorities in a fast-paced professional environment. Most importantly, you take pride in delivering excellent service and contributing to a positive team culture.
Ready to Join Us?
If you're looking for an opportunity to build a long-term career with a growing, modern accounting firm that values professionalism, teamwork, and exceptional client service, we'd love to hear from you.
Apply today and become part of the Cycle CPA team.
