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We are seeking a front desk administrative team member with strong communication and problem-solving skills to support the smooth day-to-day operations of our CPA firm.
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Cycle CPA

Administration Assistant/Reception

Campbell River, BC, Canada

Pay: Competitive compensation starting at $25/hour, with flexibility based on experience and qualifications
Job type: Full-time
Apply by: Mar 21, 2027
Education: High school diploma
Working hours: 37.5 hours per week
Posting language: English
Posted: Sep 22, 2026

Apply About employer

Applications open in a new tab.

Original job description

We are seeking a front desk administrative team member with strong communication and problem-solving skills to support the smooth day-to-day operations of our CPA firm.

About Cycle CPA

At Cycle CPA, our primary focus is delivering top-notch accounting service to our clients. We strive to go above and beyond in meeting their needs and exceeding their expectations. Our dedication to excellence has earned us a reputation as a trusted partner in their financial success.

📍 Campbell River, BC | Full-Time | In-Office

Learn more about us at: www.cyclecpa.ca

What We Offer

Competitive compensation starting at $25/hour, with flexibility based on experience and qualifications
Bonus program and banked time policy
Comprehensive health benefits package
Four weeks of paid vacation
Full-time schedule (37.5 hours per week), Monday to Friday
Permanent, in-office position
Supportive, collaborative team environment

About the Role

We are seeking a highly organized and service-oriented Administration Assistant / Reception team member to support the day-to-day operations of our growing accounting firm.

As the first point of contact for clients, you will play a key role in delivering an exceptional client experience while supporting administrative workflows throughout the firm. This position is ideal for someone who enjoys staying organized, solving problems, communicating with people, and helping a professional team operate efficiently.

Key Responsibilities

Welcome clients and visitors in a professional and friendly manner
Answer, screen, and direct incoming phone calls and emails
Manage incoming and outgoing correspondence, electronic documents, and client communications
Schedule appointments and coordinate calendars
Maintain accurate client records and electronic filing systems
Assist with document collection and follow-up requests to ensure files remain complete and on schedule
Support client onboarding and administrative processes through client portals and e-signature platforms
Assist with tax return e-filing and CRA authorization processes
Communicate with clients regarding outstanding information and provide timely updates
Perform data entry, document preparation, and general clerical support
Coordinate with accounting staff to ensure smooth communication and workflow completion
Identify opportunities to improve internal administrative processes and efficiencies
Maintain a professional, organized, and welcoming office environment

Qualifications

Previous experience in an administrative, receptionist, office coordinator, or client service role
Excellent verbal and written communication skills
Professional phone etiquette and customer service abilities
Strong organizational skills with exceptional attention to detail
Ability to prioritize tasks and manage multiple deadlines effectively
Proactive problem-solving mindset and willingness to take initiative
Strong computer skills, including Microsoft Outlook, Word, and Excel
Comfortable learning and working with cloud-based software and digital tools
Ability to maintain confidentiality and professionalism at all times
High school diploma required; post-secondary education in business administration or a related field is considered an asset

Who Will Succeed in This Role

The ideal candidate is dependable, detail-oriented, and enjoys helping both clients and team members. You are naturally organized, comfortable with technology, and able to balance competing priorities in a fast-paced professional environment. Most importantly, you take pride in delivering excellent service and contributing to a positive team culture.

Ready to Join Us?

If you're looking for an opportunity to build a long-term career with a growing, modern accounting firm that values professionalism, teamwork, and exceptional client service, we'd love to hear from you.

Apply today and become part of the Cycle CPA team.

Apply About employer

More about this job

Responsibilities

The role involves acting as the first point of contact for clients, managing front desk operations, and supporting administrative workflows. Responsibilities include scheduling appointments, maintaining client records, and assisting with tax return e-filing and document preparation.

Requirements

Candidates must have previous experience in an administrative or client service role and possess excellent verbal and written communication skills. A high school diploma is required, and proficiency in Microsoft Office and digital tools is essential.

Skills

Communication
Problem-solving
Customer service
Organizational skills
Attention to detail
Data entry
Document preparation
Microsoft Outlook
Microsoft Word
Microsoft Excel
Cloud-based software
Phone etiquette
Time management
Administrative support
Client onboarding

Benefits

Bonus program
Banked time policy
Health benefits package
Four weeks of paid vacation

Visa sponsorship

Not detected in the job text

Keywords

Administration
Reception
CPA firm
Accounting
Client service
Data entry
Document management
Microsoft Outlook
Microsoft Word
Microsoft Excel
Cloud-based software
E-filing
CRA authorization
Client onboarding
Administrative support
Office coordination
Professionalism
Communication
Problem-solving
Time management

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