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Cynet Systems

Application Production Support Analyst

Montreal, QC, Canada

Pay: $438.81 CAD / day
Job type: Contract
Apply by: Oct 24, 2026
Posting language: English
Posted: Sep 24, 2026

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Original job description

Job Overview

Requirement/Must Have:

Bachelor degree or higher in Computer Science or related fields.
Good understanding of Credits and Working Capital business lines.
Good understanding of Asset Finance and Securitization, Special Purpose Fund/CLO, Residential Mortgage-backed Securities, Commercial Mortgage-backed Securities and Asset-backed Securities business lines.
Proficiency in at least one of Shell, Perl, Batch, or Python scripting skills.
Well versed with incident, problem, and change management processes.
Strong verbal and written communication skills.
Good documentation skills with advanced knowledge of Excel, Word, and PowerPoint.
Good understanding of Java J2EE applications.
Experience with Unix, Linux, and Windows servers.
Experience with application deployments and installations.
Knowledge of SQL and PL-SQL.
Knowledge of tools such as Jira, ITSM, and ServiceNow.
Strong multitasking skills and ability to reprioritize tasks.
24/7 availability during On-Call schedule.
Good understanding of ServiceNow or a similar tool and service management processes.
Understanding of data protection principles.
Ability to work independently and collaboratively within a team.

Responsibilities

Implement computer system requirements by defining and analyzing system problems, designing, and testing standards and solutions.
Define application problems by conferring with stakeholders and evaluating procedures and processes.
Develop solutions by preparing and evaluating alternative workflow solutions.
Test, maintain, and monitor computer programs and systems.
Troubleshoot program and system malfunctions to restore normal functioning.
Provide application and technical support to critical 24x7 Credits, Working Capital, and Asset Finance and Securitization applications.
Act as a subject matter expert on application architecture, disaster recovery, and infrastructure integration.
Follow information security standards and adhere to governance framework for applications in the platform.
Participate in application security related projects and manage server obsolescence and vulnerabilities.
Responsible for L1/L2 production support, incident management, problem management, and change management including application deployments.
Support data flows between financing applications and other upstream and downstream systems.
Support operations teams for technical issues.
Participate in yearly Disaster Recovery, Liveplay, and Backup Recovery testing.
Coordinate and fulfill project support tasks and provide status reports.
Provide expertise on production constraints and environment readiness.
Maintain application and systems as per Information Security guidelines.
Ensure data protection regulations are implemented from a data security standpoint.
Maintain monitoring, capacity planning, and performance tuning of financing solutions application components.
Understand and document technical processes and data flows.
Participate in Change Control review meetings to ensure data quality and coordinate approvals.
Manage Cyberark bypass controls and assess for resolutions.
Facilitate prioritization sessions with stakeholders to rank tasks for focused execution and transparency.
Industrialize legacy processes using AI.

Nice To Have

Infrastructure, MQ, Websphere, and Tomcat knowledge.
ITIL foundation knowledge or certification.

Skills

Shell scripting.
Perl.
Python.
Java J2EE.
Unix.
Linux.
Windows Server.
SQL.
PL-SQL.
Jira.
ServiceNow.
Incident Management.
Problem Solving.
Agile Methodology.

Qualification And Education

Bachelor degree or higher in Computer Science or related fields.

Benefits

Our Benefits Include:

Medical, Dental, and Vision Insurance
401(k) Retirement Plan
Health Savings Account (HSA)
Disability Insurance (Short-Term and Long-Term)
Life and AD&D Insurance
Paid Sick Leave (where required by applicable state or local law)
Supplemental Insurance Plans
Identity Theft Protection
Pet Insurance
Employee Wellness Programs
Employee Assistance Program (EAP)
Career Growth and Professional Development Opportunities

Disclaimer: Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws.

About Cynet Systems

Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia.

As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.

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More about this job

Responsibilities

Provide L1/L2 production and technical support for critical 24/7 Credits, Working Capital, and Asset Finance and Securitization applications, including troubleshooting, deployments, monitoring, performance tuning, and support for data flows. Manage incidents, problems, changes, security and vulnerability work, disaster recovery testing, documentation, and coordination with stakeholders and operations teams.

Requirements

A bachelor's degree or higher in Computer Science or a related field is required, along with knowledge of Credits, Working Capital, Asset Finance, and Securitization business lines. Candidates should have scripting experience in at least one of Shell, Perl, Batch, or Python, plus experience with Java J2EE, Unix/Linux/Windows servers, SQL and PL-SQL, application deployments, service management processes, and strong communication and documentation skills.

Skills

Shell Scripting
Perl
Python
Java J2EE
Unix
Linux
Windows Server
SQL
PL-SQL
Incident Management
Problem Management
Change Management
Application Production Support
ServiceNow
Jira
Disaster Recovery

Benefits

Medical Insurance
Dental Insurance
Vision Insurance
401(k) Retirement Plan
Health Savings Account
Short-Term Disability Insurance
Long-Term Disability Insurance
Life and AD&D Insurance
Paid Sick Leave
Supplemental Insurance Plans
Identity Theft Protection
Pet Insurance
Employee Wellness Programs
Employee Assistance Program
Career Growth and Professional Development Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Application Production Support
Credits
Working Capital
Asset Finance
Securitization
Special Purpose Fund
Collateralized Loan Obligation
Residential Mortgage-Backed Securities
Commercial Mortgage-Backed Securities
Asset-Backed Securities
Shell
Perl
Batch
Python
Java J2EE
Unix
Linux
Windows Server
SQL
PL-SQL
Jira
ITSM
ServiceNow
Incident Management
Problem Management
Change Management
Disaster Recovery
CyberArk
ITIL
Data Protection

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