Application Production Support Analyst
- Montreal, QC, Canada
$438.81 CAD / day · Contract
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Job details
- Pay
- $438.81 CAD / day
- Job type
- Contract
- Apply by
- Posting language
- English
- Posted
Original job description
Job Overview
Requirement/Must Have:
Our Benefits Include:
About Cynet Systems
Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia.
As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.
Requirement/Must Have:
- Bachelor degree or higher in Computer Science or related fields.
- Good understanding of Credits and Working Capital business lines.
- Good understanding of Asset Finance and Securitization, Special Purpose Fund/CLO, Residential Mortgage-backed Securities, Commercial Mortgage-backed Securities and Asset-backed Securities business lines.
- Proficiency in at least one of Shell, Perl, Batch, or Python scripting skills.
- Well versed with incident, problem, and change management processes.
- Strong verbal and written communication skills.
- Good documentation skills with advanced knowledge of Excel, Word, and PowerPoint.
- Good understanding of Java J2EE applications.
- Experience with Unix, Linux, and Windows servers.
- Experience with application deployments and installations.
- Knowledge of SQL and PL-SQL.
- Knowledge of tools such as Jira, ITSM, and ServiceNow.
- Strong multitasking skills and ability to reprioritize tasks.
- 24/7 availability during On-Call schedule.
- Good understanding of ServiceNow or a similar tool and service management processes.
- Understanding of data protection principles.
- Ability to work independently and collaboratively within a team.
- Implement computer system requirements by defining and analyzing system problems, designing, and testing standards and solutions.
- Define application problems by conferring with stakeholders and evaluating procedures and processes.
- Develop solutions by preparing and evaluating alternative workflow solutions.
- Test, maintain, and monitor computer programs and systems.
- Troubleshoot program and system malfunctions to restore normal functioning.
- Provide application and technical support to critical 24x7 Credits, Working Capital, and Asset Finance and Securitization applications.
- Act as a subject matter expert on application architecture, disaster recovery, and infrastructure integration.
- Follow information security standards and adhere to governance framework for applications in the platform.
- Participate in application security related projects and manage server obsolescence and vulnerabilities.
- Responsible for L1/L2 production support, incident management, problem management, and change management including application deployments.
- Support data flows between financing applications and other upstream and downstream systems.
- Support operations teams for technical issues.
- Participate in yearly Disaster Recovery, Liveplay, and Backup Recovery testing.
- Coordinate and fulfill project support tasks and provide status reports.
- Provide expertise on production constraints and environment readiness.
- Maintain application and systems as per Information Security guidelines.
- Ensure data protection regulations are implemented from a data security standpoint.
- Maintain monitoring, capacity planning, and performance tuning of financing solutions application components.
- Understand and document technical processes and data flows.
- Participate in Change Control review meetings to ensure data quality and coordinate approvals.
- Manage Cyberark bypass controls and assess for resolutions.
- Facilitate prioritization sessions with stakeholders to rank tasks for focused execution and transparency.
- Industrialize legacy processes using AI.
- Infrastructure, MQ, Websphere, and Tomcat knowledge.
- ITIL foundation knowledge or certification.
- Shell scripting.
- Perl.
- Python.
- Java J2EE.
- Unix.
- Linux.
- Windows Server.
- SQL.
- PL-SQL.
- Jira.
- ServiceNow.
- Incident Management.
- Problem Solving.
- Agile Methodology.
- Bachelor degree or higher in Computer Science or related fields.
Our Benefits Include:
- Medical, Dental, and Vision Insurance
- 401(k) Retirement Plan
- Health Savings Account (HSA)
- Disability Insurance (Short-Term and Long-Term)
- Life and AD&D Insurance
- Paid Sick Leave (where required by applicable state or local law)
- Supplemental Insurance Plans
- Identity Theft Protection
- Pet Insurance
- Employee Wellness Programs
- Employee Assistance Program (EAP)
- Career Growth and Professional Development Opportunities
About Cynet Systems
Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia.
As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.
More about this job
Responsibilities
Provide L1/L2 production and technical support for critical finance applications, including incident, problem, and change management, troubleshooting, deployments, monitoring, and performance tuning. Maintain application security and data protection, support integrations and disaster recovery testing, document technical processes, and coordinate priorities and project support with stakeholders.
Requirements
A bachelor's degree or higher in Computer Science or a related field is required, along with knowledge of credit, working capital, asset finance, and securitization business lines. Candidates should have scripting experience in at least one of Shell, Perl, Batch, or Python, plus familiarity with Java J2EE, Unix/Linux/Windows servers, SQL/PL-SQL, service management processes, and strong communication and documentation skills.
Skills
- Shell Scripting
- Perl
- Python
- Java J2EE
- Unix
- Linux
- Windows Server
- SQL
- PL-SQL
- Jira
- ServiceNow
- Incident Management
- Problem Management
- Change Management
- Application Production Support
- Disaster Recovery
Benefits
- Medical Insurance
- Dental Insurance
- Vision Insurance
- 401(k) Retirement Plan
- Health Savings Account
- Short-Term Disability Insurance
- Long-Term Disability Insurance
- Life and AD&D Insurance
- Paid Sick Leave
- Supplemental Insurance Plans
- Identity Theft Protection
- Pet Insurance
- Employee Wellness Programs
- Employee Assistance Program
- Career Growth and Professional Development
Visa sponsorship
Not detected in the job text
Categories
- Technology
- Software
- Customer Service & Support
- Finance & Accounting
Keywords
- Application Production Support
- Credits
- Working Capital
- Asset Finance
- Securitization
- Special Purpose Fund
- Collateralized Loan Obligation
- Residential Mortgage-Backed Securities
- Commercial Mortgage-Backed Securities
- Asset-Backed Securities
- Shell
- Perl
- Batch Scripting
- Python
- Java J2EE
- Unix
- Linux
- Windows Server
- SQL
- PL-SQL
- Jira
- ITSM
- ServiceNow
- Incident Management
- Problem Management
- Change Management
- Disaster Recovery
- Information Security
- Data Protection
- CyberArk