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Added 18 mins ago
TI
Bilingual Customer Care Representative
Techtronic Industries Canada Inc. - TTI Canada
Toronto, ON
- Full-time
The Bilingual Customer Care Representative will be acting as the voice of our company. You will be addressing live problems submitted by our customers via phone, email, and chats, in…
Added 1 hour ago
AE
Customer Service Representative
Alberta Energy Regulator
Calgary, AB · Core Research Centre
- Full-time
As a Customer Service Representative, you will be responsible for managing the end-to-end process of granting access to the CRC, ensuring a seamless and professional experience for all…
Added 1 hour ago
TI
Bilingual Customer Care Representative
TTI, Inc.
Toronto, ON
- Full-time
The Bilingual Customer Care Representative will be acting as the voice of our company. You will be addressing live problems submitted by our customers via phone, email, and chats, in…
Added 2 hours ago
M
Associate Applied AI Engineer – GenAI Systems
Manulife
Toronto, ON
- Full-time
Create lightweight, high-quality design artifacts such as system context, runtime sequence, agent/tool maps, data lineage, and decision logs that support implementation and governance.
Added 2 hours ago
Senior CNC Machinist/Machine Shop Programmer - 5-Axis
Westerkirk
Calgary, AB
…design, production, maintenance, repair, and overhaul (MRO) services. Our operations are supported by a team of skilled engineers, technicians, and industry professionals who are dedicated…
Added 3 hours ago
TT
Executive Director, Transit Enforcement and Fare Collection (13950)
Toronto Transit Commission (TTC)
Toronto, ON · Greater Toronto Area, Canada
- Full-time
…safety, security, revenue integrity, regulatory compliance, and customer-focused service delivery across a complex and high-profile…
Added 4 hours ago
WC
Outside Sales Representative
Waste Connections of Canada
Ottawa, ON
- Full-time
The Outside Sales Representative will prospect new business while providing excellent customer service and sales skills to maintain an existing book of business.
Added 4 hours ago
S
Sales Consultant
Sysco
Canada
- Full-time
The Sales Consultant is responsible for promoting the Company’s products and services by building relationships with new and existing customers in order to become our customers’ most valued…
Added 8 hours ago
SB
Field Marketing Coordinator
Stanley Black & Decker, Inc.
Mississauga, ON
- Full-time
…Field Marketing Coordinator is a dedicated service support representative with responsibility for the big box retail stores. As a Field Marketing Coordinator, you must be a highly…
Added 8 hours ago
SB
Field Marketing Coordinator/Coordonnateur du marketing sur le terrain - Montreal, QC
Stanley Black & Decker, Inc.
Montreal, QC · St. Leonard CAN - Blvd Langelier
- Full-time
Added 9 hours ago
WC
Outside Sales Representative
Waste Connections
Ottawa, ON
- Full-time
The Outside Sales Representative will prospect new business while providing excellent customer service and sales skills to maintain an existing book of business.
Added 23 hours ago
Retail Representative - Vernon
Purolator
Vernon, BC
Serving our customers in the most efficient and courteous manner on the telephone and in person Up-selling and cross selling Corporate Products and Services
Added 2 days ago
FR
Security Concierge
FirstService Residential Canada
Toronto, ON
- Full-time
Provide protection to the clients, residents and property of the buildings we are contracted to provide services. Provide assistance/ support by answering customer inquiries and direct as…
Added 3 days ago
FR
Security Concierge
FirstService Residential Canada
Toronto, ON
- Full-time
Provide protection to the clients, residents and property of the buildings we are contracted to provide services. Provide assistance/ support by answering customer inquiries and direct as…
Added 3 days ago
DD
Sales Support Specialist - Canada
D&H Distributing
Mississauga, ON
- Full-time
Keep customer information and activities current by using our CRM tool.
Added 3 days ago
DD
Sales Support Specialist - Canada
D&H Distributing
Mississauga, ON
- Full-time
Keep customer information and activities current by using our CRM tool.
Added 3 days ago
DD
Sales Support Specialist - Canada
D&H Distributing
Mississauga, ON
- Full-time
Keep customer information and activities current by using our CRM tool.
Added 3 days ago
DD
Sales Support Specialist - Canada
D&H Distributing
Mississauga, ON
- Full-time
Keep customer information and activities current by using our CRM tool.
Added 3 days ago
PR
Senior/Principal LLM & Evals Engineer
Perennial Resources International
Toronto, ON
- Full-time
…LLM evaluation, production-grade AI systems, and financial services. The successful candidate will design and improve reliable AI applications that answer complex financial questions using…
Added 3 days ago
V
Laborer (Utilities)
VEIT
Field, BC
- Full-time
The physical demands described are representative of those that must be met by any employee to perform the essential functions of this job successfully. Reasonable accommodations may be…
Added 3 days ago
A
MWD Gyro
Airswift
Calgary, AB
- Contract
…and related field equipment while representing the company at customer locations. This role requires strong oilfield experience, disciplined adherence to HSE expectations, sound technical…
Added 3 days ago
FR
Security Concierge
FirstService Residential Canada
Markham, ON
- Full-time
Provide protection to the clients, residents and property of the buildings we are contracted to provide services. Provide assistance/ support by answering customer inquiries and direct as…
Added 3 days ago
FR
Security Concierge
FirstService Residential Canada
Mississauga, ON
- Full-time
Provide protection to the clients, residents and property of the buildings we are contracted to provide services. Provide assistance/ support by answering customer inquiries and direct as…
Added 3 days ago
FR
Live - Out Building Superintendent
FirstService Residential Canada
Burlington, ON
- Full-time
Strong customer service experience with residents is essential
Added 3 days ago
TB
Urban Ranger
The Bentway
Toronto, ON
- Contract
Serve as a front-line customer service representative for visitors and other members of the public.

D&H Distributing

Sales Support Specialist - Canada

Mississauga, ON, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Apply by: Nov 22, 2026
Experience: 1 to 3 years of office or call center-based customer service experience.
Posting language: English
Posted: Oct 23, 2026

Original job description

Sales Support Specialist

This is a hybrid role that can be based in either Toronto-Canada, Harrisburg-PA or Tampa-FL.

D&H is growing! Join 100+ year old Employee-Owned technology distributor, offering end-to-end solutions for today's resellers, retailers, and the clients they serve across the SMB and Consumer markets.

We are empowered by our employee Co-Owners who provide the industry’s best service, and we promote a collaborative culture.
We offer an Employee Stock Ownership Plan, 401k, Paid Time Off, Medical, Prescription, Dental and Vision benefits as well as Gym Reimbursement, Work from Home Reimbursement, Employee Purchase Program, Tuition Assistance and much more!
As a D&H Co-Owner you receive numerous discounts on services.
We feel strongly about giving back to the community and promoting sustainable, eco-friendly business practices.

Summary

Customer facing position combining sales and customer service. Works with the sales teams for the achievement of customer satisfaction, revenue generation, goal achievement and long-term business goals in line with D&H’s vision and values

Responsibilities

CUSTOMER FACING

Manage large number of incoming calls and respond to all customer inquiries such as ETAs, pricing, inventory and “after the sale” requests.
Provide customers with product and service information.
Keep customer information and activities current by using our CRM tool.
Manage inbound customer calls, emails and IMs.
Resolve customer issues.
Welcome, educate and activate new accounts.
Project a professional company image through phone, email and instant message interaction.

SUPPORT

Support sales team, learn D&H sales process.
Process customer orders and returns sent via phone calls, email and electronic data interface in our proprietary software, CCA.
Have good working knowledge of D&H and vendor programs (rebates, NCBs, MBOs, etc.) to be able to create and place these kinds of orders independently.
“Sit in” for reps when they are out of the office, including answering their phone and emails, processing orders, and servicing the accounts in this zone.
Work cohesively and in the support of the Sales Rep and their accounts.
Order entry, product bids and quotes.
Assist in reactivating inactive accounts.
Adhere to all company policies, procedures and ethics including company attendance policy.

Additional Duties

Process product returns [RMAs].
Interact with vendors as well as co-owners in other departments.
Attend training sessions as required.
Meet Service Level Agreements, customer service team goals and targets including call handling quotas.
Keep work area neat, clean and hazard free.
Must work in other areas, as needed for cross training and/or workload.
Other related duties as assigned.

Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

KNOWLEDGE, SKILLS, And/or ABILITIES

Basic knowledge of computer hardware.
Knowledge of the Microsoft Office suite (Word, Excel, Outlook) of programs required.
Professional verbal and written communication skills.
Ability to use PC, phone, calculator, fax, printer, copier.

EDUCATION And/or EXPERIENCE

Education
Associate’s degree or higher education preferred.
Experience
1 to 3 years of office or call center-based customer service experience.

EOE

Apply About employer

More about this job

Responsibilities

Handle customer inquiries and resolve issues through phone, email, and instant messaging while maintaining accurate customer information in the CRM. Support sales representatives by processing orders and returns, preparing bids and quotes, servicing accounts, and helping meet customer service and sales goals.

Requirements

Candidates should have basic computer hardware knowledge, proficiency with Microsoft Office, and professional verbal and written communication skills. An associate degree or higher is preferred, along with 1 to 3 years of office- or call center-based customer service experience.

Skills

Customer Service
Sales Support
Order Processing
Order Entry
Returns Processing
Product Bids and Quotes
Inbound Call Handling
Email and Instant Messaging
Issue Resolution
Account Reactivation
Microsoft Office
Computer Hardware Knowledge
Professional Communication
Vendor Program Knowledge
Customer Account Management

Benefits

Employee Stock Ownership Plan
401(k)
Paid Time Off
Medical Insurance
Prescription Benefits
Dental Insurance
Vision Insurance
Gym Reimbursement
Work From Home Reimbursement
Employee Purchase Program
Tuition Assistance
Service Discounts

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Sales Support
Customer Satisfaction
Revenue Generation
CRM
Microsoft Office
Word
Excel
Outlook
Computer Hardware
Order Processing
Order Entry
Returns
RMAs
Product Bids
Quotes
Inventory
Pricing
ETAs
Electronic Data Interface
CCA
Rebates
NCBs
MBOs
Account Reactivation
Vendor Relations
Service Level Agreements
Call Handling
IT Distribution

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