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Added 2 hours ago
NR
Retail Merchandiser - Canada
Neptune Retail Solutions
Woodstock, ON
- $17.6 CAD / hour
- Part-time
Ensure all work interactions are met with excellent customer service skills and professionalism
Added 2 hours ago
RM
Inside Sales Representative
Russel Metals
Winnipeg, MB
- Full-time
…processing. It carries on business in three segments: metals service centers, energy field stores and steel distributors. Its network of metals service centers carries an extensive line of…
Added 3 hours ago
EC
Customer Service Rep – Automotive (On-Site)
Enigma Corporation
Mississauga, ON
- Full-time
Join a world-class team in Mississauga, as a Customer Service Representative! At Concentrix, we’re looking for passionate game-changers to deliver exceptional customer experiences and…
Added 20 hours ago
FF
Senior Customer Engagement Representative (Senior Business Development Representative)
Forward Financing
Remote, Canada
- Full-time
- Remote
…Work®, Forward is investing in its employees, technology, and customer experience – with long-term success in mind every step of the…
Added 1 day ago
BN
Part Time Optical Assistant - Queensgate
Bailey Nelson
Wellington North, ON
- Part-time
Customer-first mindset - You’ve got experience in retail, hospitality, or similar and know how to deliver standout service
Added 1 day ago
NR
Retail Merchandiser - Canada
Neptune Retail Solutions
Fredericton, NB
- $15.9 CAD / hour
- Part-time
Ensure all work interactions are met with excellent customer service skills and professionalism
Added 1 day ago
NR
Retail Merchandiser - Canada
Neptune Retail Solutions
Quesnel, BC
- $18.25 CAD / hour
- Part-time
Ensure all work interactions are met with excellent customer service skills and professionalism
Added 1 day ago
NR
Retail Merchandiser - Canada
Neptune Retail Solutions
Richmond, BC
- $18.25 CAD / hour
- Part-time
Ensure all work interactions are met with excellent customer service skills and professionalism
Added 1 day ago
FS
Account Manager
Fresh Start Foods Canada Ltd.
Richmond, BC · Fresh Start West Richmond-British Columbia-FSW
- Full-time
The Account Manager works closely with: Purchasing, Transportation, Processing, Quality Assurance, Customer Service, and the Outside Sales Team.
Added 1 day ago
K
Senior Customer Success Manager, Enterprise
Klue
Remote, Canada
- $90,000 to $130,000 CAD / year
- Full-time
- Remote
…developed. You earn trust fast, ask the right questions, and turn a customer's goals into a plan that actually…
Added 2 days ago
FC
Customer Rep-Station
FedEx Canada
Burnaby, BC
- Part-time
To provide accurate information and assistance to customers requiring direct customer interface. To perform administrative duties necessary for efficient operations. Promotes continued…
Added 2 days ago
LS
Customer Service Rep & Office Service Support (10- Month Limited Term)
Law Society of Alberta
Calgary, AB
- Full-time
When assigned to the Contact Centre, responsibilities as the Customer Service Representative (CSR) include providing information, guidance, and available resources to customers. The Contact…
Added 2 days ago
DD
Sales Support Specialist - Canada
D&H Distributing
Mississauga, ON
- Full-time
Customer facing position combining sales and customer service. Works with the sales teams for the achievement of customer satisfaction, revenue generation, goal achievement and long-term…
Added 2 days ago
DD
Sales Support Specialist - Canada
D&H Distributing
Mississauga, ON
- Full-time
Customer facing position combining sales and customer service. Works with the sales teams for the achievement of customer satisfaction, revenue generation, goal achievement and long-term…
Added 2 days ago
NR
Retail Merchandiser - Canada
Neptune Retail Solutions
Quesnel, BC
- $18.25 CAD / hour
- Part-time
Ensure all work interactions are met with excellent customer service skills and professionalism
Added 2 days ago
DD
Sales Support Specialist - Canada
D&H Distributing
Mississauga, ON
- Full-time
Customer facing position combining sales and customer service. Works with the sales teams for the achievement of customer satisfaction, revenue generation, goal achievement and long-term…
Added 2 days ago
DD
Sales Support Specialist - Canada
D&H Distributing
Mississauga, ON
- Full-time
Customer facing position combining sales and customer service. Works with the sales teams for the achievement of customer satisfaction, revenue generation, goal achievement and long-term…
Added 2 days ago
CA
Ingersoll ONroute - Part-Time and Full-Time Crew Member - Tim Hortons
Careers at ONroute
Ingersoll, ON
- Full-time
- Part-time
While previous experience working in restaurants, food service or retail as a cashier, barista, food prep, customer service/sales associate or team member is always great, the most…
Added 2 days ago
CA
Ingersoll ONroute - Part-Time and Full-Time Overnights Crew Member - Tim Hortons
Careers at ONroute
Ingersoll, ON
- Full-time
- Part-time
While previous experience working in restaurants, food service or retail as a cashier, barista, food prep, customer service/sales associate or team member is always great, the most…
Added 2 days ago
CA
Ingersoll ONroute - Part-Time Crew Member - Market and Subway
Careers at ONroute
Ingersoll, ON
- Part-time
While previous experience working in restaurants, food service or retail as a cashier, barista, food prep, customer service/sales associate or team member is always great, the most…
Added 2 days ago
H
Customer Service Representative
Hays
Mississauga, ON
- Contract
Our client is a global leader in transportation, logistics, and supply chain solutions, looking for a Customer Service Rep to join their team. You will support import and customs-related…
Added 2 days ago
BH
Medical Office Rep
BayCare Health System
BC · Cariboo B, BC
- Full-time
BayCare is currently in search of our newest Medical Office Rep who is passionate about providing outstanding customer service to our community. BayCare’s top priority is the health and…
Added 2 days ago
UR
Inside Sales Rep
United Rentals
Burnaby, BC · Langley (District), BC
- Full-time
As an Inside Sales Rep, you will serve as a key customer contact and consultant at our Fluid Solutions branch, with responsibility for recommending solutions to the customer, quoting,…
Added 2 days ago
FC
Customer Rep-Station-2
FedEx Canada
Whitby, ON
- Part-time
To provide accurate information and assistance to customers requiring direct customer interface. To perform administrative duties necessary for efficient operations. Promotes continued…
Added 2 days ago
CA
Tim Hortons Crew Member Full time/Part time work - Mallorytown Onroute
Careers at ONroute
Brockville, ON · Kingston, ON · Mallorytown, ON
- Full-time
- Part-time
While previous experience working in restaurants, food service or retail as a cashier, barista, food prep, customer service/sales associate or team member is always great, the most…

D&H Distributing

Sales Support Specialist - Canada

Mississauga, ON, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Apply by: Nov 22, 2026
Experience: 1 to 3 years of office or call center-based customer service experience.
Posting language: English
Posted: Oct 23, 2026

Original job description

Sales Support Specialist

This is a hybrid role that can be based in either Toronto-Canada, Harrisburg-PA or Tampa-FL.

D&H is growing! Join 100+ year old Employee-Owned technology distributor, offering end-to-end solutions for today's resellers, retailers, and the clients they serve across the SMB and Consumer markets.

We are empowered by our employee Co-Owners who provide the industry’s best service, and we promote a collaborative culture.
We offer an Employee Stock Ownership Plan, 401k, Paid Time Off, Medical, Prescription, Dental and Vision benefits as well as Gym Reimbursement, Work from Home Reimbursement, Employee Purchase Program, Tuition Assistance and much more!
As a D&H Co-Owner you receive numerous discounts on services.
We feel strongly about giving back to the community and promoting sustainable, eco-friendly business practices.

Summary

Customer facing position combining sales and customer service. Works with the sales teams for the achievement of customer satisfaction, revenue generation, goal achievement and long-term business goals in line with D&H’s vision and values

Responsibilities

CUSTOMER FACING

Manage large number of incoming calls and respond to all customer inquiries such as ETAs, pricing, inventory and “after the sale” requests.
Provide customers with product and service information.
Keep customer information and activities current by using our CRM tool.
Manage inbound customer calls, emails and IMs.
Resolve customer issues.
Welcome, educate and activate new accounts.
Project a professional company image through phone, email and instant message interaction.

SUPPORT

Support sales team, learn D&H sales process.
Process customer orders and returns sent via phone calls, email and electronic data interface in our proprietary software, CCA.
Have good working knowledge of D&H and vendor programs (rebates, NCBs, MBOs, etc.) to be able to create and place these kinds of orders independently.
“Sit in” for reps when they are out of the office, including answering their phone and emails, processing orders, and servicing the accounts in this zone.
Work cohesively and in the support of the Sales Rep and their accounts.
Order entry, product bids and quotes.
Assist in reactivating inactive accounts.
Adhere to all company policies, procedures and ethics including company attendance policy.

Additional Duties

Process product returns [RMAs].
Interact with vendors as well as co-owners in other departments.
Attend training sessions as required.
Meet Service Level Agreements, customer service team goals and targets including call handling quotas.
Keep work area neat, clean and hazard free.
Must work in other areas, as needed for cross training and/or workload.
Other related duties as assigned.

Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

KNOWLEDGE, SKILLS, And/or ABILITIES

Basic knowledge of computer hardware.
Knowledge of the Microsoft Office suite (Word, Excel, Outlook) of programs required.
Professional verbal and written communication skills.
Ability to use PC, phone, calculator, fax, printer, copier.

EDUCATION And/or EXPERIENCE

Education
Associate’s degree or higher education preferred.
Experience
1 to 3 years of office or call center-based customer service experience.

EOE

Apply About employer

More about this job

Responsibilities

Handle customer inquiries through phone, email, and instant messaging, provide product and service information, resolve issues, and maintain accurate CRM records. Support sales representatives by processing orders, returns, bids, and quotes, servicing accounts, and helping meet customer service and sales goals.

Requirements

Requires basic computer hardware knowledge, proficiency with Microsoft Office, and professional verbal and written communication skills. One to three years of office- or call center-based customer service experience is required; an associate degree or higher is preferred.

Skills

Customer Service
Sales Support
Order Processing
Order Entry
Returns Processing
Product Bids and Quotes
Inbound Call Handling
Written Communication
Verbal Communication
Microsoft Office
Computer Hardware Knowledge
Issue Resolution
Account Reactivation
Vendor Program Knowledge
Customer Account Management

Benefits

Employee Stock Ownership Plan
401(k)
Paid Time Off
Medical Insurance
Prescription Coverage
Dental Insurance
Vision Insurance
Gym Reimbursement
Work From Home Reimbursement
Employee Purchase Program
Tuition Assistance
Service Discounts

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Sales Support
Customer Satisfaction
Revenue Generation
CRM
Microsoft Office
Word
Excel
Outlook
Computer Hardware
Inbound Calls
Email Support
Instant Messaging
Order Processing
Order Entry
Returns
RMAs
Product Bids
Quotes
Electronic Data Interface
CCA
Rebates
NCBs
MBOs
Account Reactivation
Vendor Relations
Service Level Agreements
Call Handling Quotas
IT Distribution

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