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Added 19 hours ago
SB
Sales Specialist | Photography Studio | $67,000–$75,000
Studio Belle
Calgary, AB
- Full-time
Added 1 day ago
Customer Data & Identity Specialist
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Montreal, QC
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FT
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Fast Tire Co
Vaudreuil-Dorion, QC
- Full-time
Reporting to the Regional Sales Manager – West, the Inside Sales Specialist is responsible for growing revenue and strengthening customer relationships within an assigned portfolio. The…
Added 1 day ago
DE
Technical Support Hardware Specialist
Discover Energy Systems
Vancouver, BC
- Full-time
Discover Energy Systems (DES) is seeking a Technical Support Hardware Specialist to provide advanced technical support for its battery management and energy storage solutions. This…
Added 1 day ago
S
Client Success Specialist
Spektrix
Remote, Canada
- $68,000 to $80,000 CAD / year
- Full-time
- Remote
Multi-Channel Resolution & On-Call Coverage: Resolve inbound client inquiries across phone, email, and video call using internal documentation and established processes, and participate in…
Added 1 day ago
AM
Specialist, Marketing Technology (12-month contract)
AGF Management
Toronto, ON
- Full-time
AGF is seeking a detail-oriented and technically proficient Marketing Technology Specialist to support the day-to-day operation and evolution of our marketing technology ecosystem.
Added 1 day ago
DD
Sales Support Specialist - Canada
D&H Distributing
Mississauga, ON
- Full-time
Keep customer information and activities current by using our CRM tool.
Added 1 day ago
DD
Sales Support Specialist - Canada
D&H Distributing
Mississauga, ON
- Full-time
Keep customer information and activities current by using our CRM tool.
Added 1 day ago
IG
CRM & Lifecycle Marketing Specialist
Insight Global
Toronto, ON
- $75,000 to $85,000 USD / year
- Full-time
Fortune 500 US Based client looking to hire a CRM & Lifecycle Marketing Specialist
Added 1 day ago
DD
Sales Support Specialist - Canada
D&H Distributing
Mississauga, ON
- Full-time
Keep customer information and activities current by using our CRM tool.
Added 1 day ago
DD
Sales Support Specialist - Canada
D&H Distributing
Mississauga, ON
- Full-time
Keep customer information and activities current by using our CRM tool.
Added 1 day ago
QD
Senior Manager Marketing
Qu Data Centres
Toronto, ON
- Full-time
…drive pipeline, and lead a lean, growing team supported by specialist…
Added 1 day ago
Inside Sales - Inside Sales Specialist
Fastco
Vaudreuil-Dorion, QC
Reporting to the Regional Sales Manager – West, the Inside Sales Specialist is responsible for growing revenue and strengthening customer relationships within an assigned portfolio. The…
Added 1 day ago
P
Outside Sales Specialist
ProxyLink
Mississauga, ON
- $70,000 to $75,000 CAD / year
- Full-time
…is looking to hire a motivated, results-driven Outside Sales…
Added 1 day ago
SA
Performance Marketing Specialist
Southern Alberta Institute of Technology (SAIT)
Calgary, AB · Greater Calgary Metropolitan Area
- Full-time
Familiarity with CRM platforms, marketing automation, and email marketing (asset).
Added 2 days ago
C
Support Specialist II
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Hamilton, ON · SK
- Full-time
Familiarity with CRM or reporting tools is an asset.
Added 2 days ago
GB
Benefits Specialist
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Added 2 days ago
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Added 2 days ago
Performance Marketing Specialist
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Added 2 days ago
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Added 2 days ago
PM
Business Development Executive / Product Specialist
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Added 2 days ago
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Business Development Executive / Product Specialist
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Prospect new brands through calls, email, and LinkedIn
Added 2 days ago
S
Application Specialist (Preclinical Imaging)
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- Full-time
…content for outbound campaigns and inbound marketing initiatives (email campaigns, educational webinars, social media…
Added 2 days ago
SI
Inside Sales Representative, Legacy Products
Swiss Instruments Limited
Mississauga, ON
- Full-time
· Comfortable using email, spreadsheets, order-processing, and Zoho CRM.
Added 2 days ago
FC
Registrar Service Specialist
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D&H Distributing

Sales Support Specialist - Canada

Mississauga, ON, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Nov 22, 2026
Experience: 1 to 3 years of office or call center-based customer service experience.
Posting language: English
Posted: Oct 23, 2026

Original job description

Sales Support Specialist

This is a hybrid role that can be based in either Toronto-Canada, Harrisburg-PA or Tampa-FL.

D&H is growing! Join 100+ year old Employee-Owned technology distributor, offering end-to-end solutions for today's resellers, retailers, and the clients they serve across the SMB and Consumer markets.

We are empowered by our employee Co-Owners who provide the industry’s best service, and we promote a collaborative culture.
We offer an Employee Stock Ownership Plan, 401k, Paid Time Off, Medical, Prescription, Dental and Vision benefits as well as Gym Reimbursement, Work from Home Reimbursement, Employee Purchase Program, Tuition Assistance and much more!
As a D&H Co-Owner you receive numerous discounts on services.
We feel strongly about giving back to the community and promoting sustainable, eco-friendly business practices.

Summary

Customer facing position combining sales and customer service. Works with the sales teams for the achievement of customer satisfaction, revenue generation, goal achievement and long-term business goals in line with D&H’s vision and values

Responsibilities

CUSTOMER FACING

Manage large number of incoming calls and respond to all customer inquiries such as ETAs, pricing, inventory and “after the sale” requests.
Provide customers with product and service information.
Keep customer information and activities current by using our CRM tool.
Manage inbound customer calls, emails and IMs.
Resolve customer issues.
Welcome, educate and activate new accounts.
Project a professional company image through phone, email and instant message interaction.

SUPPORT

Support sales team, learn D&H sales process.
Process customer orders and returns sent via phone calls, email and electronic data interface in our proprietary software, CCA.
Have good working knowledge of D&H and vendor programs (rebates, NCBs, MBOs, etc.) to be able to create and place these kinds of orders independently.
“Sit in” for reps when they are out of the office, including answering their phone and emails, processing orders, and servicing the accounts in this zone.
Work cohesively and in the support of the Sales Rep and their accounts.
Order entry, product bids and quotes.
Assist in reactivating inactive accounts.
Adhere to all company policies, procedures and ethics including company attendance policy.

Additional Duties

Process product returns [RMAs].
Interact with vendors as well as co-owners in other departments.
Attend training sessions as required.
Meet Service Level Agreements, customer service team goals and targets including call handling quotas.
Keep work area neat, clean and hazard free.
Must work in other areas, as needed for cross training and/or workload.
Other related duties as assigned.

Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

KNOWLEDGE, SKILLS, And/or ABILITIES

Basic knowledge of computer hardware.
Knowledge of the Microsoft Office suite (Word, Excel, Outlook) of programs required.
Professional verbal and written communication skills.
Ability to use PC, phone, calculator, fax, printer, copier.

EDUCATION And/or EXPERIENCE

Education
Associate’s degree or higher education preferred.
Experience
1 to 3 years of office or call center-based customer service experience.

EOE

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More about this job

Responsibilities

Handle customer inquiries and resolve issues through phone, email, and instant messaging while maintaining accurate customer records. Support sales representatives by processing orders, returns, bids, and quotes, servicing accounts, and meeting customer service targets.

Requirements

Requires basic computer hardware knowledge, proficiency with Microsoft Office, and professional verbal and written communication skills. An associate degree or higher is preferred, along with 1–3 years of office- or call center-based customer service experience.

Skills

Customer Service
Sales Support
Order Processing
Returns Processing
Product Bids and Quotes
Inbound Call Handling
Written Communication
Verbal Communication
Microsoft Office
Computer Hardware Knowledge
Issue Resolution
Account Reactivation
Vendor Program Knowledge
Customer Account Management

Benefits

Employee Stock Ownership Plan
401(k)
Paid Time Off
Medical Insurance
Prescription Coverage
Dental Insurance
Vision Insurance
Gym Reimbursement
Work From Home Reimbursement
Employee Purchase Program
Tuition Assistance
Service Discounts

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Sales Support
CRM
Microsoft Office
Word
Excel
Outlook
Computer Hardware
Call Center
Order Entry
Order Processing
Product Returns
RMAs
Product Bids
Quotes
Electronic Data Interface
Customer Accounts
Vendor Programs
Rebates
NCBs
MBOs
Service Level Agreements
Inbound Calls
Email Support
Instant Messaging
IT Distribution
SMB Markets
Consumer Markets

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