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D&H Distributing

Sales Support Specialist - Canada

Mississauga, ON, Canada

Job type: Full-time
Apply by: Oct 8, 2026
Experience: 1 to 3 years of office or call center-based customer service experience.
Posting language: English
Posted: Sep 8, 2026

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Original job description

Sales Support Specialist

This is a hybrid role that can be based in either Toronto-Canada, Harrisburg-PA or Tampa-FL.

D&H is growing! Join 100+ year old Employee-Owned technology distributor, offering end-to-end solutions for today's resellers, retailers, and the clients they serve across the SMB and Consumer markets.

We are empowered by our employee Co-Owners who provide the industry’s best service, and we promote a collaborative culture.
We offer an Employee Stock Ownership Plan, 401k, Paid Time Off, Medical, Prescription, Dental and Vision benefits as well as Gym Reimbursement, Work from Home Reimbursement, Employee Purchase Program, Tuition Assistance and much more!
As a D&H Co-Owner you receive numerous discounts on services.
We feel strongly about giving back to the community and promoting sustainable, eco-friendly business practices.

Summary

Customer facing position combining sales and customer service. Works with the sales teams for the achievement of customer satisfaction, revenue generation, goal achievement and long-term business goals in line with D&H’s vision and values

Responsibilities

CUSTOMER FACING

Manage large number of incoming calls and respond to all customer inquiries such as ETAs, pricing, inventory and “after the sale” requests.
Provide customers with product and service information.
Keep customer information and activities current by using our CRM tool.
Manage inbound customer calls, emails and IMs.
Resolve customer issues.
Welcome, educate and activate new accounts.
Project a professional company image through phone, email and instant message interaction.

SUPPORT

Support sales team, learn D&H sales process.
Process customer orders and returns sent via phone calls, email and electronic data interface in our proprietary software, CCA.
Have good working knowledge of D&H and vendor programs (rebates, NCBs, MBOs, etc.) to be able to create and place these kinds of orders independently.
“Sit in” for reps when they are out of the office, including answering their phone and emails, processing orders, and servicing the accounts in this zone.
Work cohesively and in the support of the Sales Rep and their accounts.
Order entry, product bids and quotes.
Assist in reactivating inactive accounts.
Adhere to all company policies, procedures and ethics including company attendance policy.

Additional Duties

Process product returns [RMAs].
Interact with vendors as well as co-owners in other departments.
Attend training sessions as required.
Meet Service Level Agreements, customer service team goals and targets including call handling quotas.
Keep work area neat, clean and hazard free.
Must work in other areas, as needed for cross training and/or workload.
Other related duties as assigned.

Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

KNOWLEDGE, SKILLS, And/or ABILITIES

Basic knowledge of computer hardware.
Knowledge of the Microsoft Office suite (Word, Excel, Outlook) of programs required.
Professional verbal and written communication skills.
Ability to use PC, phone, calculator, fax, printer, copier.

EDUCATION And/or EXPERIENCE

Education
Associate’s degree or higher education preferred.
Experience
1 to 3 years of office or call center-based customer service experience.

EOE

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More about this job

Responsibilities

The role involves managing customer inquiries, processing orders and returns, and supporting the sales team to achieve revenue goals. It requires maintaining customer data in a CRM and acting as a point of contact for account servicing.

Requirements

Candidates should have 1 to 3 years of office or call center customer service experience and basic knowledge of computer hardware. An associate's degree or higher is preferred, along with proficiency in Microsoft Office.

Skills

Customer Service
Sales Support
CRM
Order Processing
Microsoft Word
Microsoft Excel
Microsoft Outlook
Verbal Communication
Written Communication
Computer Hardware Knowledge
Account Management
RMA Processing

Benefits

Employee Stock Ownership Plan
401k
Paid Time Off
Medical
Prescription
Dental
Vision
Gym Reimbursement
Work from Home Reimbursement
Employee Purchase Program
Tuition Assistance

Visa sponsorship

Not detected in the job text

Keywords

CRM
Microsoft Office
Computer Hardware
Order Entry
RMA
Bids
Quotes
IT Distribution
SMB Market
Consumer Market
Customer Satisfaction
Revenue Generation
Call Center
Account Activation

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