Strategic Account Representative
- Mississauga, ON, Canada
Full-time
Applications open in a new tab.
Job details
- Job type
- Full-time
- Apply by
- Experience
- Minimum 3 years of sales or phone sales experience.
- Posting language
- English
- Posted
Original job description
This is a hybrid role based in Mississauga, ON.
Please note, candidates must be located within 100km the office location.
D&H is growing! Join 100+ year old technology distributor, offering end-to-end solutions for today's resellers, retailers, and the clients they serve across the SMB and Consumer markets.
Customer facing sales role, responsible for assigned accounts, both active and inactive, including revenue, margin, and breadth growth, customer contact, and sales and service. Accountable for customer satisfaction, revenue generation, goal achievement, and long-term business goals in line with D&H’s vision and values.
Essential Duties And Responsibilities
Please note, candidates must be located within 100km the office location.
D&H is growing! Join 100+ year old technology distributor, offering end-to-end solutions for today's resellers, retailers, and the clients they serve across the SMB and Consumer markets.
- We are empowered by our employees who provide the industry’s best service, and we promote a collaborative culture.
- We offer a RRSP plan, Paid Time Off, Health & Dental, Life, and Vision benefits as well as Gym Reimbursement, Work from Home Reimbursement, Employee Purchase Program, Tuition Assistance and much more!
- We feel strongly about giving back to the community and promoting sustainable, eco-friendly business practices.
Customer facing sales role, responsible for assigned accounts, both active and inactive, including revenue, margin, and breadth growth, customer contact, and sales and service. Accountable for customer satisfaction, revenue generation, goal achievement, and long-term business goals in line with D&H’s vision and values.
Essential Duties And Responsibilities
- Responsible for sales goal, forecast and attainment, including the achievement of revenue, margin, and breadth goals
- Responsible for setting the price of products for bids, quotes and deals requested by customers while maintaining customer satisfaction
- Create call plans, and conduct outbound calls daily with reseller base in an effort to build relationships, sell and assist with opportunities
- Complete outbound campaigns and record results of call within CRM
- Work with vendor reps, BU’s, and all supporting departments, to build specific vendor sales and to grow the revenue and sales breadth within assigned customer base.
- Responsible for answering sales teams inbound queue calls daily
- Promptly answer phone & email to respond to all customer requests; promptly return all phone messages within SLA.
- Attend sales and product trainings, huddles, and in person quarterly meetings as required
- Attend reseller shows and events to meet with prospects in person, as needed.
- Project a professional company image through customer and vendor interactions.
- Process and maintain customer transaction through ERP sales platform
- Use CRM system to track all customer contacts and activities, complete account plans, and track and manage (from Open to Close) sales pipeline via CRM Opportunities.
- Adhere to all company policies procedures and ethics including company attendance policy.
- Attend team huddles, team meetings, and collaborate with team members
- Responsible for creating and presenting business plans for targeted partners
- Education
- College education preferred and/or equivalent combination of education/experience.
- Experience
- Minimum 3 years of sales or phone sales experience.
- Sales and/or technical certifications a plus.
More about this job
Responsibilities
Manage assigned reseller accounts to grow revenue, margins, and product breadth while meeting sales goals and maintaining customer satisfaction. Conduct outbound sales and follow-up, manage customer requests and transactions, track account activity and opportunities in CRM, and collaborate with vendors and internal teams.
Requirements
At least three years of sales or phone sales experience is required; sales or technical certifications are a plus. College education is preferred, or an equivalent combination of education and experience.
Skills
- Account Management
- Sales
- Outbound Calling
- Customer Relationship Building
- Revenue Growth
- Margin Growth
- Sales Forecasting
- Sales Pipeline Management
- Customer Service
- Negotiation
- CRM
- ERP
- Business Planning
- Vendor Collaboration
- Product Knowledge
- Communication
Benefits
- RRSP Plan
- Paid Time Off
- Health Insurance
- Dental Insurance
- Life Insurance
- Vision Benefits
- Gym Reimbursement
- Work From Home Reimbursement
- Employee Purchase Program
- Tuition Assistance
Visa sponsorship
Not detected in the job text
Categories
- Sales
- Customer Service & Support
- Technology
Keywords
- Reseller Accounts
- Revenue Growth
- Margin Growth
- Sales Breadth
- Sales Goals
- Sales Forecasting
- Outbound Calls
- Call Plans
- Customer Satisfaction
- Customer Service
- Vendor Sales
- CRM
- ERP Sales Platform
- Account Plans
- Sales Pipeline
- CRM Opportunities
- Business Plans
- Product Training
- Sales Certifications
- Technical Certifications
- SMB Market
- Consumer Market
- Technology Distribution