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Added 17 mins ago
Customer Service Representative - St. Stephen
Jobbe
St. Stephen, NB
Part-time
…external customers, primarily face-to-face, supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands-on experience to provide administrative…
Added 1 hour ago
Senior Personal Banker - Home Borrowing
TD
Surrey, BC
Full-time
…and solutions to existing or prospective TD customers. At the branch, we understand customer needs and identify opportunities to promote products and services to refer customers to the…
Added 1 hour ago
Senior Personal Banker Trainee – Home Borrowing
TD
Vancouver, BC
Full-time
…and solutions to existing or prospective TD customers. At the branch, we understand customer needs and identify opportunities to promote products and services to refer customers to the…
Added 1 hour ago
Senior Personal Banker - Investing
TD
Vancouver, BC
Full-time
…and solutions to existing or prospective TD customers. At the branch, we understand customer needs and identify opportunities to promote products and services to refer customers to the…
Added 4 hours ago
Community General Manager, Imperial Service
CIBC
Grande Prairie, AB
Full-time
…solutions to meet our clients goals. As a Community General Manager (CGM), you will build a capable and motivated team through proactive talent management. You will be empowered to create a…
Added 4 hours ago
Client Advisor
Royal Bank of Canada
Powerview-Pine Falls, MB
Part-time
…capabilities, you can build a great career with us as a future Account Manager/Banking…
Added 5 hours ago
Warehouse/Counter Sales Associate (Temp)
Rexel Canada
Estevan, SK
Full-time
As the Warehouse/Counter Sales Associate based in Estevan, SK, you will build relationships with our customers by assisting with any product inquiries, sourcing additional products and…
Added 5 hours ago
Client Advisor
RBC
Powerview-Pine Falls, MB
Part-time
…capabilities, you can build a great career with us as a future Account Manager/Banking…
Added 6 hours ago
Community General Manager II
CIBC
Port Alberni, BC
Full-time
…solutions to meet our clients goals. As a Community General Manager (CGM), you will build a capable and motivated team through proactive talent management. You will be empowered to create a…
Added 6 hours ago
Branch Team Lead
HUB International
Kamloops, BC
Full-time
Responsible for assisting branch manager (or overseeing objectives in absence of management onsite) and ensuring that daily service commitments are met.
Added 6 hours ago
Branch Manager
HUB International
Kelowna, BC
Full-time
As a Branch Manager, you are the local community leader, motivating and coaching your team to create a memorable experience for clients as well as driving the business forward through your…
Added 6 hours ago
Community General Manager, Personal Banking - Charlottetown, PEI
CIBC
Charlottetown, PE
Full-time
…solutions to meet our clients goals. As a Community General Manager (CGM), you will build a capable and motivated team through proactive talent management. You will be empowered to create a…
Added 6 hours ago
Service Supervisor
Liebherr Group
Winnipeg, MB
Full-time
…customers directly since 1973. Liebherr-Canada Ltd. has 11 branch locations across Canada providing sales, service and product support for equipment in the construction, mining, material…
Added 7 hours ago
Branch Manager, Clarkson Branch
RBC
Mississauga, ON
Full-time
As a Branch Manager, you are a local market leader, motivating and coaching your team to create a memorable experience for clients. Inside and outside the branch, you capitalize on emerging…
Added 7 hours ago
Branch Manager, Cooksville Branch
RBC
Mississauga, ON
Full-time
As a Branch Manager, you are a local market leader, motivating and coaching your team to create a memorable experience for clients. Inside and outside the branch, you capitalize on emerging…
Added 7 hours ago
Receptionist
Kristian Electric Ltd
Calgary, AB
Up to $21 CAD / hour
Full-time
Reporting to the Calgary Branch Office Manager/Finance, the Receptionist is responsible for answering and referring inbound telephone calls, greeting and being the first point of contact…
Added 7 hours ago
Operations Manager
United Rentals
Ottawa, ON
Full-time
As the Operations Manager II, you will leverage your leadership skills to coordinate and direct the overall delivery of quality service to maximize branch productivity. By working closely…
Added 7 hours ago
Senior Personal Banker Trainee – Home Borrowing
TD
Calgary, AB
Full-time
…and solutions to existing or prospective TD customers. At the branch, we understand customer needs and identify opportunities to promote products and services to refer customers to the…
Added 7 hours ago
Senior Personal Banker - Home Borrowing
TD
Toronto, ON
Full-time
…and solutions to existing or prospective TD customers. At the branch, we understand customer needs and identify opportunities to promote products and services to refer customers to the…
Added 7 hours ago
Community General Manager, Imperial Service
CIBC
Montreal, QC · Cote-Vertu & Grimard
Full-time
…solutions to meet our clients goals. As a Community General Manager (CGM), Imperial Service, you will build a capable and motivated team through proactive talent management. You will be…
Added 7 hours ago
Community General Manager, Imperial Service
CIBC
Sherbrooke, QC
Full-time
…solutions to meet our clients goals. As a Community General Manager (CGM), Imperial Service, you will build a capable and motivated team through proactive talent management. You will be…
Added 7 hours ago
Customer Experience Associate- Future Opportunities Cranbrook, BC
TD
Cranbrook, BC
Part-time
…and solutions to existing or prospective TD customers. At the branch, we understand customer needs and identify opportunities to promote products and services to refer customers to the…
Added 8 hours ago
Stewart Valley Branch Manager
Co-op
Stewart Valley, SK
Full-time
The Stewart Valley Branch Manager will be responsible for the total operation of the Branch, including staff supervision and scheduling, sales, customer service, inventories, margins and…
Added 8 hours ago
TD & Ascend Concordia Event | October 1, 2026
TD
Montreal, QC
Part-time
…and solutions to existing or prospective TD customers. At the branch, we understand customer needs and identify opportunities to promote products and services to refer customers to the…
Added 8 hours ago
Customer Experience Associate - (Mandarin and/or Cantonese)
TD
Markham, ON
Part-time
…and solutions to existing or prospective TD customers. At the branch, we understand customer needs and identify opportunities to promote products and services to refer customers to the…

D2B Groups

Service Manager (Boilers / HVAC)

Remote, Canada

Pay: Base salary of $120,000–$130,000
Job type: Full-time
Workplace: Remote
Posting language: English
Posted: Sep 28, 2026

Apply About employer

Applications open in a new tab.

Original job description

Our client is an established Canadian manufacturer and service provider of commercial and industrial boiler and heating systems, supporting customers across a broad service territory. They are seeking a Service Manager to lead their Ottawa service branch, a hands-on leadership role with full accountability for field service execution, technician performance, customer satisfaction, and the growth of a profitable aftermarket service business.

This is an ideal fit for a field service leader who is equally comfortable coaching technicians, troubleshooting complex equipment issues, and building customer relationships that turn service calls into long-term revenue.

What You'll Do

Lead, coach and develop a team of 6–10 Service Technicians, including recruiting, onboarding, training, performance management and ongoing feedback

Deliver timely, high-quality service in a high-volume, short-cycle environment while maintaining urgency and responsiveness

Manage 24/7 emergency service coverage and ensure the right technicians are available to meet customer needs

Oversee daily service operations with the Service Administrator, assigning and scheduling technicians by skill set, workload, priority and customer requirements

Provide technical leadership on complex field issues involving boilers, pumps, systems, controls and related equipment

Grow the aftermarket business, including preventive maintenance agreements, upgrades, parts and other service solutions

Prepare service, sales, project quoting and estimating proposals for customers

Build strong customer relationships through regular communication, site visits and follow-up

Identify sales opportunities from service calls, site visits and technician recommendations, and partner with the Sales team to track and close them

Develop and improve field procedures, work processes and project-planning standards to raise quality, consistency and efficiency

Monitor service performance against customer, operational and continuous-improvement objectives, and find ways to reduce costs and improve profitability

Champion a safety-first culture and ensure all work meets health and safety requirements

Collaborate with the General Manager, Sales, manufacturing and other departments to align service delivery with business priorities

What You Bring

5–10+ years of technical field service team management in a comparable environment such as boilers, HVAC, heavy equipment, or related mechanical systems

Experience in a high-volume, short-cycle service organization providing 24/7 support across a broad geographic area

Proven ability to manage, coach and develop direct reports

Experience building customer service and operational improvement programs

Experience developing project and work proposals for customers

Intermediate proficiency with Microsoft Office (Word, Excel, Outlook)

Valid driver's license and eligibility to work in Canada

Strong Assets

Bilingual in English and French (highly valued for this market)

Experience servicing commercial and industrial boilers

Exposure to Lean and Continuous Improvement tools and techniques

Post-secondary diploma in a related technical field and/or business training

Base salary of $120,000–$130,000

Annual performance bonus

Company vehicle

A leadership role with real ownership over a branch service operation and its growth

Apply About employer

More about this job

Responsibilities

Lead the Ottawa service branch, managing and developing technicians, coordinating 24/7 field service, and providing technical guidance on boilers and related mechanical systems. Grow profitable aftermarket services, strengthen customer relationships, improve operational performance, and ensure safe, high-quality service delivery.

Requirements

Requires 5–10+ years of technical field service team management in a comparable industry, experience with high-volume 24/7 service operations, and a proven ability to coach staff and improve customer service and operations. Also requires proposal-development experience, intermediate Microsoft Office proficiency, a valid driver's license, and eligibility to work in Canada; boiler experience, English-French bilingualism, Lean exposure, and related post-secondary or business training are assets.

Skills

Field Service Management
Technician Leadership
Boiler Systems
HVAC
Mechanical Systems Troubleshooting
24/7 Service Operations
Service Scheduling
Preventive Maintenance
Sales Opportunity Identification
Proposal Development
Operational Improvement
Lean and Continuous Improvement
Health and Safety
Microsoft Office

Benefits

Annual Performance Bonus
Company Vehicle

Visa sponsorship

Not detected in the job text

Keywords

Commercial Boilers
Industrial Boilers
HVAC
Heating Systems
Pumps
Controls
Field Service
Aftermarket Services
Preventive Maintenance Agreements
Service Operations
24/7 Emergency Coverage
Technician Scheduling
Technical Troubleshooting
Service Proposals
Sales Estimating
Customer Relationships
Project Planning
Field Procedures
Operational Improvement
Lean
Continuous Improvement
Health and Safety
Microsoft Word
Microsoft Excel
Microsoft Outlook
Bilingual English and French

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