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Added 5 mins ago
Représentant(e) du service à la clientèle sur le terrain/ Field Representative II, Area Customer Service
Ricoh USA, Inc.
Montreal, QC
Full-time
Collects data for the completion of the monthly management report as directed by the Site Manager/Supervisor;
Added 5 mins ago
Keyholder
Torrid
Saskatoon, SK
Part-time
…driven by a focus on open dialogue, empowerment, recruiting, training & development and retention. We believe inclusion of diverse backgrounds and perspectives is fundamental to our…
Added 6 mins ago
General Manager
BELFOR CANADA INC.
Collingwood, ON
Up to $90,000 CAD / year
Full-time
The General Manager drives the performance and success of the branch, ensuring revenue growth, profitability, and operational excellence. This leadership role oversees multiple departments,…
Added 6 mins ago
Coordinator, Signature Events & Partnerships (Contract)
Kids Help Phone
Toronto, ON
$45,900 to $48,000 CAD / year
Full-time · Contract
Reporting to the Manager, Signature Events & Partnerships, the Coordinator supports the successful planning and execution of Kids Help Phone’s events and national fundraising initiatives…
Added 6 mins ago
Manager, IT & CyberSecurity
EveryMind
Mississauga, ON
$107,448 to $116,246 CAD / year
Manager, Information Technology & Cybersecurity
Added 6 mins ago
Maintenance Worker
SHIPSHEY
Brampton, ON
$48,679.06 to $63,746.38 CAD / year
Full-time
Reporting to the Manager of Capital Housing, the Maintenance Worker will primarily be responsible for unit turnovers, completing work orders, cleaning, repairing, inspecting, and supporting…
Added 6 mins ago
Nurse A - Registered Nurse General Duty Nurse
HealthCareersInSask.ca
Saskatoon, SK
Part-time
Job Description: Under the direction of the Home Care Manager, the Registered Nurse carries major responsibilities in providing nursing services in the home; collaborates as a member of a…
Added 6 mins ago
Nurse A - Registered Nurse General Duty Nurse
HealthCareersInSask.ca
Saskatoon, SK
Part-time
Job Description: Under the direction of the Home Care Manager, the Registered Nurse carries major responsibilities in providing nursing services in the home; collaborates as a member of a…
Added 6 mins ago
Nurse A - Registered Nurse General Duty Nurse
HealthCareersInSask.ca
Saskatoon, SK
Part-time
Job Description: Under the direction of the Home Care Manager, the Registered Nurse carries major responsibilities in providing nursing services in the home; collaborates as a member of a…
Added 6 mins ago
Nurse A - Registered Nurse General Duty Nurse
HealthCareersInSask.ca
Saskatoon, SK
Part-time
Job Description: Under the direction of the Home Care Manager, the Registered Nurse carries major responsibilities in providing nursing services in the home; collaborates as a member of a…
Added 6 mins ago
Nurse A - Registered Nurse General Duty Nurse
HealthCareersInSask.ca
Saskatoon, SK
Full-time
Job Description: Under the direction of the Home Care Manager, the Registered Nurse carries major responsibilities in providing nursing services in the home; collaborates as a member of a…
Added 6 mins ago
Account Administrator
Axis Insurance Managers Inc
Oakville, ON
$45,000 to $50,000 CAD / year
Full-time
Handling routine customer, Account Manager, and Account Executive inquiries and concerns in a timely manner
Added 6 mins ago
AI Research Scientist
Autodesk
Toronto, ON · AMER - Canada - Ontario - Toronto - University Ave
Full-time
…fundamental and applied research on Motion Foundation Models: general-purpose models that can represent, generate, edit, understand, and reason about motion. The work will initially focus…
Added 6 mins ago
Floater Resident Manager
Mainstreet Equity Corp
Regina, SK
Full-time · Temporary
Coordinate with regional manager and maintenance staff to implement effective capital improvement plans.
Added 6 mins ago
Team Lead, Disability Support Program
The Government of Nova Scotia
Sydney, NS
Reporting to the Regional HUB Manager within DSP, the Team Leads are responsible for supporting DSP Programs, recruiting, managing, and partnering with community members to maximize…
Added 6 mins ago
Senior Project Manager - Tunnel & Underground
EBC Inc.
Mississauga, ON
Under the supervision of Vice-President Majors projects – Tunnels & Underground works, the Senior Project Manager plans, directs, organizes, coordinates and controls, along with the Project…
Added 6 mins ago
General Worker, Food Services
Nova Scotia Health and IWK Health
Halifax, NS
Reporting to the Manager of Food Services and under the direct supervision of the Food Services Supervisor, the General Worker distributes par-stock items to units; assists in the simple…
Added 20 mins ago
Wireless Sales Associate - 3113 Whitby
OSL Retail Services Inc
Whitby, ON
Other
We will pay for your training, in-store and online LMS training
Added 20 mins ago
General Manager - Upper Canada Mall
Gap Inc.
Canada
Full-time
As the General Manager, you are responsible for leading your team to deliver a profitable store business plan. You ensure your store achieves all key metrics and is meeting or exceeding…
Added 35 mins ago
Senior Communications Officier (French Services) (Telework/Hybrid)
CBC/Radio-Canada
Regina, SK
Full-time
You will support the Manager, Community Experiences and Partnerships, in planning, creating and implementing marketing, communications and partnership initiatives, as well as developing and…
Added 35 mins ago
Project Manager - LSS
Dematic
Mississauga, ON
Full-time
…layoff, recall, transfer, leaves of absence, compensation and training. Final compensation will be determined by various factors such as work location, education, experience, knowledge, and…
Added 35 mins ago
Personal Lines & MPI Service Team Member ( Multifaceted Role)
Crossroads Insurance
Winnipeg, MB
Full-time
Level 1 General Insurance License (MPI-IWS Certified; SRE training/expertise an asset).
Added 36 mins ago
Manager Accounting Standards and Policies (Contract)
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Mississauga, ON · New Glasgow, NS
…our team! We have a contract opportunity for an Accounting Manager, Standards & Policies on our Finance…
Added 36 mins ago
Front End - Clerk Sales/Service - Tier II SW
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Winnipeg, MB
Responsible to support the front end manager in the overall operation of the front end department including providing management and leadership to Front End staff . Ensure operational…
Added 36 mins ago
General Manager
Groupe AGF / AGF Group
Calgary, AB
Reporing to the COO, the General Manager has the overall management responsibilities of our operations in Alberta for AGF Rebar inc. As such, the General Manager is responsible for leading…

D2B Groups

Service Manager (Boilers / HVAC)

Remote, Canada

Pay: Base salary of $120,000–$130,000
Job type: Full-time
Workplace: Remote
Posting language: English
Posted: Sep 28, 2026

Apply About employer

Applications open in a new tab.

Original job description

Our client is an established Canadian manufacturer and service provider of commercial and industrial boiler and heating systems, supporting customers across a broad service territory. They are seeking a Service Manager to lead their Ottawa service branch, a hands-on leadership role with full accountability for field service execution, technician performance, customer satisfaction, and the growth of a profitable aftermarket service business.

This is an ideal fit for a field service leader who is equally comfortable coaching technicians, troubleshooting complex equipment issues, and building customer relationships that turn service calls into long-term revenue.

What You'll Do

Lead, coach and develop a team of 6–10 Service Technicians, including recruiting, onboarding, training, performance management and ongoing feedback

Deliver timely, high-quality service in a high-volume, short-cycle environment while maintaining urgency and responsiveness

Manage 24/7 emergency service coverage and ensure the right technicians are available to meet customer needs

Oversee daily service operations with the Service Administrator, assigning and scheduling technicians by skill set, workload, priority and customer requirements

Provide technical leadership on complex field issues involving boilers, pumps, systems, controls and related equipment

Grow the aftermarket business, including preventive maintenance agreements, upgrades, parts and other service solutions

Prepare service, sales, project quoting and estimating proposals for customers

Build strong customer relationships through regular communication, site visits and follow-up

Identify sales opportunities from service calls, site visits and technician recommendations, and partner with the Sales team to track and close them

Develop and improve field procedures, work processes and project-planning standards to raise quality, consistency and efficiency

Monitor service performance against customer, operational and continuous-improvement objectives, and find ways to reduce costs and improve profitability

Champion a safety-first culture and ensure all work meets health and safety requirements

Collaborate with the General Manager, Sales, manufacturing and other departments to align service delivery with business priorities

What You Bring

5–10+ years of technical field service team management in a comparable environment such as boilers, HVAC, heavy equipment, or related mechanical systems

Experience in a high-volume, short-cycle service organization providing 24/7 support across a broad geographic area

Proven ability to manage, coach and develop direct reports

Experience building customer service and operational improvement programs

Experience developing project and work proposals for customers

Intermediate proficiency with Microsoft Office (Word, Excel, Outlook)

Valid driver's license and eligibility to work in Canada

Strong Assets

Bilingual in English and French (highly valued for this market)

Experience servicing commercial and industrial boilers

Exposure to Lean and Continuous Improvement tools and techniques

Post-secondary diploma in a related technical field and/or business training

Base salary of $120,000–$130,000

Annual performance bonus

Company vehicle

A leadership role with real ownership over a branch service operation and its growth

Apply About employer

More about this job

Responsibilities

Lead the Ottawa service branch, managing and developing technicians, coordinating 24/7 field service, and providing technical guidance on boilers and related mechanical systems. Grow profitable aftermarket services, strengthen customer relationships, improve operational performance, and ensure safe, high-quality service delivery.

Requirements

Requires 5–10+ years of technical field service team management in a comparable industry, experience with high-volume 24/7 service operations, and a proven ability to coach staff and improve customer service and operations. Also requires proposal-development experience, intermediate Microsoft Office proficiency, a valid driver's license, and eligibility to work in Canada; boiler experience, English-French bilingualism, Lean exposure, and related post-secondary or business training are assets.

Skills

Field Service Management
Technician Leadership
Boiler Systems
HVAC
Mechanical Systems Troubleshooting
24/7 Service Operations
Service Scheduling
Preventive Maintenance
Sales Opportunity Identification
Proposal Development
Operational Improvement
Lean and Continuous Improvement
Health and Safety
Microsoft Office

Benefits

Annual Performance Bonus
Company Vehicle

Visa sponsorship

Not detected in the job text

Keywords

Commercial Boilers
Industrial Boilers
HVAC
Heating Systems
Pumps
Controls
Field Service
Aftermarket Services
Preventive Maintenance Agreements
Service Operations
24/7 Emergency Coverage
Technician Scheduling
Technical Troubleshooting
Service Proposals
Sales Estimating
Customer Relationships
Project Planning
Field Procedures
Operational Improvement
Lean
Continuous Improvement
Health and Safety
Microsoft Word
Microsoft Excel
Microsoft Outlook
Bilingual English and French

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