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Added 15 mins ago
Health, Safety & Environment Specialist
ABB
Saint-Jean-sur-Richelieu, QC
Full-time
Reporting to the Health, Safety and Environment (HSE) Manager of the Iberville plant (Saint-Jean-sur-Richelieu), you will play a key role in continuously improving HSE performance by…
Added 15 mins ago
Service Writer - Mississauga
Manitoulin Group of Companies
Sparwood, BC
Full-time
We are looking for a Service Writer to join our team! This position will provide technical direction and accountability for scheduling all equipment service and repairs with the internal…
Added 27 mins ago
Account Representative I
Motion
Regina, SK
Full-time
Consult with site (maintenance, reliability, engineering, procurement) to understand their operational pain points and improvement goals
Added 27 mins ago
Manager, CPB COO and Banking Operations, AI and Automation Strategy
TD
Toronto, ON
Full-time
The Manager, AI and Automation Initiatives supports the planning, coordination, and delivery of high-priority automation and AI-enabled transformation initiatives across CPB COO and…
Added 27 mins ago
Technicien en TI – Spectacles en tournée | IT Technician – Touring Shows
Cirque du Soleil Entertainment Group
Montreal, QC
Full-time
Nous recherchons un technicien en TI polyvalent et débrouillard pour assurer le soutien de toutes les opérations informatiques de notre spectacle en tournée. Sous la supervision du…
Added 27 mins ago
Regional Maintenance Manager
Holloway Lodging Corporation
AB · Alberta, Canada
Full-time
The Regional Maintenance Manager supports property maintenance teams by driving preventative maintenance programs, optimizing building systems performance, and promoting consistent…
Added 27 mins ago
Machining Production Manager
Safran
Mirabel, QC
Full-time
The manager is responsible for all operations of a value chain to ensure performance in terms of delivery, production, efficiency, quality, and health, safety, and environment (HSE). Under…
Added 27 mins ago
Production Manager - Finishing
Safran
Mirabel, QC
Full-time
The manager is responsible for all operations of a value chain to ensure performance in terms of delivery, production, efficiency, quality, and health, safety, and environment (HSE). Under…
Added 27 mins ago
Commissioning Technologist
Rising Edge Group
Regina, SK
Full-time
…that power critical infrastructure across North America. With operations in both Canada and the United States, we partner with clients across the electrical utilities, renewable energy, and…
Added 27 mins ago
FT- Maintenance and Administrative Coordinator (The Standard Burnaby)
Connective
Burnaby, BC
Full-time
The Maintenance and Asset Manager holds full property management accountability for Connective's affordable housing portfolio, spanning owned and leased properties across BC. This includes…
Added 27 mins ago
Régisseur de Production - OVO | Production Stage Manager - OVO
Cirque du Soleil Entertainment Group
Montreal, QC
Full-time
…camionnage, elle veille au bon déroulement et à l’efficacité des opérations dans chaque…
Added 27 mins ago
Clinical Manager, Terraces
Baycrest
Toronto, ON
Full-time
Reporting to the Clinical Care and Residential Programs Director, the Clinical Manager provides leadership to an inter-professional team for day-to-day operations for all clinical areas at…
Added 27 mins ago
Assistant.e chef.fe de gréeur - OVO | Assistant Head of Rigging - OVO
Cirque du Soleil Entertainment Group
Montreal, QC
Full-time
Nous recherchons un adjoint au chef du département (« AHOD ») de gréage pour soutenir les opérations de gréage de l’un des spectacles en tournée du Cirque du Soleil. Relevant du Chef de…
Added 27 mins ago
HSE Administrator
Arctic Arrow Powerline Group Ltd.
Calgary, AB
$55,000 to $58,000 CAD / year
Full-time
Reporting to the HSE Manager, the Health, Safety and Environmental Administrator supports the implementation and maintenance of Arctic Arrow's health, safety, and environmental programs.…
Added 29 mins ago
Director of Care - Temp(FT)
Optima Living
Sherwood Park, AB
Reporting to the General Manager, the Director of Care leads and oversees the delivery, quality, and coordination of resident care, ensuring compliance with regulatory standards and…
Added 29 mins ago
Event Coordinator, BCP
BC Pavilion Corporation (owner and operator of BC Place and Vancouver Convention Centre)
Vancouver, BC
Reporting to the Senior Manager, Event Operations, the Events Coordinator supports the Senior Manager, Senior Event Managers and Event Managers across the event lifecycle. This role is…
Added 29 mins ago
PT - Residence Support Worker (Vancouver Apartments)
Connective
Vancouver, BC
Reports and is accountable to the Program Manager of the facility or their designate
Added 29 mins ago
Maintenance & Asset Manager (The Standard Burnaby)
Connective
Burnaby, BC
The Maintenance and Asset Manager holds full property management accountability for Connective's affordable housing portfolio, spanning owned and leased properties across BC. This includes…
Added 29 mins ago
Maintenance Manager
G3 Canada Limited
Thunder Bay, ON
Reporting to the General Manager, the Maintenance Manager plans, organizes, leads, and oversees the material, human, and financial resources of the electrical and mechanical maintenance…
Added 45 mins ago
Cleaner - Team Lead (Overnight)
BEST - For A Cleaner World
AB
Full-time
BEST - For a Cleaner World is a leader in providing premier services in both custodial and maintenance services, to a prestigious and loyal client base. Our Purpose is to create a positive…
Added 45 mins ago
Help Desk Manager
Yardstick Technologies
Edmonton, AB
Full-time
What You’ll Be Doing: As a Help Desk Manager, you will work closely with the Director of Service Delivery to lead and develop a team of Tier 1 Service Desk Analysts while delivering…
Added 45 mins ago
Customer Support Advisor (CSA)
Brandt Group of Companies
Nisku, AB
Full-time
Assist parts counter personnel with quotes, orders, deliveries, returns and inventory control to support seamless operations.
Added 45 mins ago
Shop Foreman
The Crossing Group
Rocky View, AB
Full-time
The Shop Foreman is responsible for supervising shop personnel and coordinating all maintenance, repair, fabrication, inspection, and preparation activities related to company vehicles,…
Added 45 mins ago
Area Cleaning Supervisor
BGIS
Cambridge, ON
Full-time
Under the general supervision of the Regional Manager - Operations, The Area Cleaning Supervisor performs a variety of scheduled and ad hoc supervisory related tasks with emphasis on…
Added 58 mins ago
Sous Chef
Sodexo Live!
St. John's, NL
Full-time
…Executive Chef. This role involves assisting with managing kitchen operations, supervising kitchen staff, ensuring the preparation and presentation of high-quality dishes, and maintaining a…

D2B Groups

Service Manager (Boilers / HVAC)

Remote, Canada

Pay: Base salary of $120,000–$130,000
Job type: Full-time
Workplace: Remote
Posting language: English
Posted: Sep 28, 2026

Apply About employer

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Original job description

Our client is an established Canadian manufacturer and service provider of commercial and industrial boiler and heating systems, supporting customers across a broad service territory. They are seeking a Service Manager to lead their Ottawa service branch, a hands-on leadership role with full accountability for field service execution, technician performance, customer satisfaction, and the growth of a profitable aftermarket service business.

This is an ideal fit for a field service leader who is equally comfortable coaching technicians, troubleshooting complex equipment issues, and building customer relationships that turn service calls into long-term revenue.

What You'll Do

Lead, coach and develop a team of 6–10 Service Technicians, including recruiting, onboarding, training, performance management and ongoing feedback

Deliver timely, high-quality service in a high-volume, short-cycle environment while maintaining urgency and responsiveness

Manage 24/7 emergency service coverage and ensure the right technicians are available to meet customer needs

Oversee daily service operations with the Service Administrator, assigning and scheduling technicians by skill set, workload, priority and customer requirements

Provide technical leadership on complex field issues involving boilers, pumps, systems, controls and related equipment

Grow the aftermarket business, including preventive maintenance agreements, upgrades, parts and other service solutions

Prepare service, sales, project quoting and estimating proposals for customers

Build strong customer relationships through regular communication, site visits and follow-up

Identify sales opportunities from service calls, site visits and technician recommendations, and partner with the Sales team to track and close them

Develop and improve field procedures, work processes and project-planning standards to raise quality, consistency and efficiency

Monitor service performance against customer, operational and continuous-improvement objectives, and find ways to reduce costs and improve profitability

Champion a safety-first culture and ensure all work meets health and safety requirements

Collaborate with the General Manager, Sales, manufacturing and other departments to align service delivery with business priorities

What You Bring

5–10+ years of technical field service team management in a comparable environment such as boilers, HVAC, heavy equipment, or related mechanical systems

Experience in a high-volume, short-cycle service organization providing 24/7 support across a broad geographic area

Proven ability to manage, coach and develop direct reports

Experience building customer service and operational improvement programs

Experience developing project and work proposals for customers

Intermediate proficiency with Microsoft Office (Word, Excel, Outlook)

Valid driver's license and eligibility to work in Canada

Strong Assets

Bilingual in English and French (highly valued for this market)

Experience servicing commercial and industrial boilers

Exposure to Lean and Continuous Improvement tools and techniques

Post-secondary diploma in a related technical field and/or business training

Base salary of $120,000–$130,000

Annual performance bonus

Company vehicle

A leadership role with real ownership over a branch service operation and its growth

Apply About employer

More about this job

Responsibilities

Lead the Ottawa service branch, managing and developing technicians, coordinating 24/7 field service, and providing technical guidance on boilers and related mechanical systems. Grow profitable aftermarket services, strengthen customer relationships, improve operational performance, and ensure safe, high-quality service delivery.

Requirements

Requires 5–10+ years of technical field service team management in a comparable industry, experience with high-volume 24/7 service operations, and a proven ability to coach staff and improve customer service and operations. Also requires proposal-development experience, intermediate Microsoft Office proficiency, a valid driver's license, and eligibility to work in Canada; boiler experience, English-French bilingualism, Lean exposure, and related post-secondary or business training are assets.

Skills

Field Service Management
Technician Leadership
Boiler Systems
HVAC
Mechanical Systems Troubleshooting
24/7 Service Operations
Service Scheduling
Preventive Maintenance
Sales Opportunity Identification
Proposal Development
Operational Improvement
Lean and Continuous Improvement
Health and Safety
Microsoft Office

Benefits

Annual Performance Bonus
Company Vehicle

Visa sponsorship

Not detected in the job text

Keywords

Commercial Boilers
Industrial Boilers
HVAC
Heating Systems
Pumps
Controls
Field Service
Aftermarket Services
Preventive Maintenance Agreements
Service Operations
24/7 Emergency Coverage
Technician Scheduling
Technical Troubleshooting
Service Proposals
Sales Estimating
Customer Relationships
Project Planning
Field Procedures
Operational Improvement
Lean
Continuous Improvement
Health and Safety
Microsoft Word
Microsoft Excel
Microsoft Outlook
Bilingual English and French

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