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Added 9 mins ago
AC
Full-time Student Success Specialist
Algonquin College
Ottawa, ON
- Full-time
Reporting to the Associate Chair or Academic Manager, the Student Success Specialist plays a vital part in a student's academic success and is an important position in the strategic…
Added 9 mins ago
SS
Director of Wellness
Sienna Senior Living
Belleville, ON
- Full-time
Reporting to the General Manager, the Director of Wellness will lead a clinical team to provide care support and services.
Added 9 mins ago
B
Investment Team Intern, Summer 2027 (Co-op/Internship) - 4 months
BMO
Toronto, ON · FCP
- Full-time
…participate in programs such as the Women in Banking Mentorship Program, BMO Social Squad student-led activities, BMO Academy learning platform and access to various Employee Resource…
Added 9 mins ago
B
Financial Analyst, Winter 2027 (Co-op/Internship) - 8 months
BMO
Toronto, ON · FCP
- Full-time
…participate in programs such as the Women in Technology Mentorship Program, BMO Social Squad student-led activities, BMO Academy corporate learning platform, and access to various Employee…
Added 9 mins ago
SC
Sales Associate
Staples Canada
Ottawa, ON
- Part-time
Calmly de-escalate and assist in complex customer situations to ensure their concerns are addressed effectively or refer to a manager/supervisor.
Added 24 mins ago
C
Senior Marketing Specialist, CX & Membership Marketing
Co-op
Saskatoon, SK
- Full-time
You'll report to the Senior Manager, Local Co-op & Membership Marketing, and work alongside a diverse network of local Co-op leaders, marketing professionals, and business stakeholders.…
Added 24 mins ago
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store manager, Campbell River, B.C
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Campbell River, BC
- $62,500 to $82,600 CAD / year
Learning and development programs to fuel your career
Added 24 mins ago
Manager, Business Planning
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Oakville, ON
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Added 24 mins ago
Senior Director, Technology Risk Assessments
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Toronto, ON
Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.
Added 24 mins ago
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Assistant General Manager - Lupo Italian
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Banff, AB
- Full-time
The Assistant General Manager contributes to the success of Banff Hospitality Collective by participating in the management of the daily operations of the restaurant, including the…
Added 24 mins ago
Urban Transit and Mobility Internship - 2027
Mott MacDonald
Vancouver, BC
Learning and development experiences that support your career goals
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Provincial Caregiver Training Facilitator
Government of Alberta
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Reporting to the Supervisor, Caregiver Training Program, this position will deliver provincially mandated caregiver training using adult learning and facilitation principles. The role…
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Assistant General Manager - Lupo Italian
Banff Hospitality Collective
Banff, AB
- Full-time
The Assistant General Manager contributes to the success of Banff Hospitality Collective by participating in the management of the daily operations of the restaurant, including the…
Added 39 mins ago
SF
Acquisition Marketing Manager
SickKids Foundation
Toronto, ON
- Full-time
…Canada's largest charitable funder of child health research, learning and care, raising over $200 million last year. As a national charity, SickKids Foundation invests in national and…
Added 39 mins ago
Trade Sales & Deliveries - Matamata
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Added 39 mins ago
Coordinator, Student Services - UGH - FT Support
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Toronto, ON
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Ottawa, ON
- $120,000 to $160,000 CAD / year
- Full-time
Reporting to the Chief Digital & Information Officer (CDIO), the Manager, AI Governance & Risk will lead the establishment, execution, and continuous evolution of the enterprise AI…
Added 39 mins ago
CM
Team Lead
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Brampton, ON
- Full-time
The Team Lead, Outreach role includes both front line and leadership duties. The Team Lead will provide leadership support to front line staff of the Outreach team and support the Program…
Added 39 mins ago
FC
Senior Marketing Specialist, CX & Membership Marketing
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- Full-time
You'll report to the Senior Manager, Local Co-op & Membership Marketing, and work alongside a diverse network of local Co-op leaders, marketing professionals, and business stakeholders.…
Added 53 mins ago
UO
Educational Coordinator
University of British Columbia
Vancouver, BC · PHSA | BC Women's Hospital - Shaughnessy C Block (BCWHC)
- $4,576 to $4,808 CAD / month
- Part-time
Reports to the Project Manager. Works closely with the Education Program Leadership who provide day-to-day direction and assign tasks as required and may also receive assignments from the…
Added 53 mins ago
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Added 53 mins ago
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Added 53 mins ago
A
Underwriting Manager, Middle Market Package
AXA
Toronto, ON
- Full-time
As Underwriting Manager you will lead the Middle Market underwriting team focusing on property and casualty package for mid-sized businesses across Canada. Working with brokers and clients…
Added 53 mins ago
Junior Biologist
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Provides continuous learning and development opportunities.
Added 53 mins ago
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Personal Banker Trainee - Tamil Language Needed
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TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at…

D2L

Account Manager, Higher Education

Canada

$60,000 - $72,000 CAD

Apply About employer

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Job details

Pay: $60,000 - $72,000 CAD
Posting language: English
Posted: Nov 4, 2026

Original job description

D2L is a cloud company that is modernizing education and building the Future of Work. The old models of teaching and learning are in the midst of the largest transformation in history, and D2L is at the heart of that fundamental shift.

New models of teaching and learning enable a personalized, student-centric experience – and deliver improved retention, engagement, satisfaction, and results for learners of all ages – in schools, campuses, and companies.

D2L is disrupting the way the world learns, by providing the next generation learning environment and solutions to engage and inspire learners. And most importantly, by giving customers a platform that is easy, flexible, and smart. No other company provides a solution as robust and innovative as D2L.

D2L has had a singular mission for 25 years and is dedicated to that same mission in the years ahead: to transform the way the world learns – and by doing so, we will help improve human potential globally.

Every application we receive is personally reviewed by a member of our Talent Acquisition team - yes, a real person looks at your resume! While we use AI tools internally to streamline tasks like meeting notes, summaries, and administrative work, these tools never rank resumes, make hiring decisions, or influence candidate evaluations.

General Description:

As an Account Manager, you are the primary relationship owner for a portfolio of clients. You are responsible for driving commercial outcomes, including renewals and expansion bookings, and for leading strategic account planning and executive alignment. Your role is to ensure every client attends at least one in-person client event annually, conduct Quarterly Business Reviews (QBRs) focused on business value, strategic planning, success metrics, and manage & mitigate risk.

You collaborate closely with Customer Success Managers, who are responsible for driving value realization within accounts leveraging their deep product and services expertise, to deliver a unified and customer-centric experience.

Major Responsibilities:

Drive results: Exceed booking objectives within your assigned territory and lead the end-to-end renewal process, consistently growing your book of business targets.  
Leverage the CRM: Identify revenue opportunities within each client account and forecast them accurately in the CRM.  
Lead the sales cycle: Managing a complex, solution sale; moving the sale through the entire sales process.  
Account planning: Develop and maintain account plans for your assigned account base. Leading QBRs focused on account strategy and business value in partnership with Customer Success  
Forecast and manage the end-to-end contract renewal process.   
Relationship management: Manage and grow client executive relationships across ~50-90 accounts. Conduct regular meetings with clients to foster the relationship and uncover or advance sales opportunities.  
Be a strategic partner: Understand your clients’ business goals and identify opportunities to align D2L products and services with their vision.  
Collaborate cross-functionally: Effectively and efficiently deploy D2L resources at appropriate stages in the customer journey. Productively work alongside Customer Success Managers on product adoption and value realization strategies.  
Professional development and upskilling: Be well informed about current industry trends and be able to speak intelligently about the education industry while constantly striving to improve knowledge through self-learning, Revenue Enablement-hosted initiatives and other training opportunities.  
Represent D2L: Attend and participate in sales meetings, product seminars, conferences and trade shows.   
Travel: Travel up to 30% (1-2 times per month)

Competencies:

Proficiency in Salesforce and other sales tools  
Executive alignment and multi-threading  
Strategic account planning and risk management  
Self-motivated, detail-oriented, and committed to excellence  
Working knowledge of web and database technology  
Familiarity with AI tools and using AI to further business goals

Suggested Qualifications/Experience:

2+ years in a sales-oriented, client-facing account management role (successful SaaS or complex solution sales experience in EdTech, HCM, or eLearning is preferred). 
Acumen with Artificial Intelligence tools.
Track record of successful achievement of assigned quotas.
Experience with enterprise-level web-based applications.
Experience with learning-related enterprise systems (Learning Management Systems, Training and Assessment Systems, or similar) is an asset.
Willing to travel up to 30% and able to travel freely between the US and Canada or other countries and hold a valid passport.  
Bachelor’s degree recommended (technical, business or education-related is ideal)

This role is to fill an existing vacancy.

The expected base salary range for a new hire in this role is listed below. The annualized base salary offered is determined by each candidate’s relevant knowledge, skills, education, training and experience. It is aligned to ensure both internal and external competitiveness using market data for the geographic location and industry. As part of the total compensation at D2L the role may be eligible for additional benefits including a Wellness Subsidy, Equity Grants, Variable Incentive, and more.

Base Salary Range

$60,000 - $72,000 CAD

Don’t meet every single requirement? We strongly encourage you to still apply! At D2L, we are committed to creating a diverse and inclusive environment. We encourage your application even if you don't believe you meet every single qualification outlined, because we love to help our people grow and develop!

Why we're awesome:

At D2L, we are dedicated to providing you with the tools to do the best work of your life. While some of our perks and benefits may vary depending on location or employment type, we are proud to provide employees with the following through #LifeAtD2L:

Impactful work transforming the way the world learns
Flexible work arrangements
Learning and Growth opportunities
Tuition reimbursement of up to $4,000 CAD for continuing education through our SkillsWave Program
2 Paid Days off for SkillsWave-related activities like exams or final assignments
Employee wellbeing (Access to mental health services, EFAP program, financial planning and more)
Retirement planning
2 Paid Volunteer Days
Competitive Benefits Package
Home Internet Reimbursements
Employee Referral Program
Wellness Reimbursement
Employee Recognition
Social Events
Dog Friendly Offices Spaces at our HQ in Kitchener, Winnipeg, Vancouver and Melbourne offices.

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More about this job

Responsibilities

The Account Manager is responsible for managing a portfolio of clients, driving renewals, and identifying expansion opportunities. They lead strategic account planning and conduct Quarterly Business Reviews to ensure client success and alignment with D2L solutions.

Requirements

Candidates should have at least 2 years of experience in a sales-oriented, client-facing account management role, preferably in SaaS or EdTech. Proficiency in Salesforce, strong strategic planning skills, and the ability to travel up to 30% are required.

Skills

Account Management
Salesforce
Strategic Account Planning
Risk Management
Executive Alignment
SaaS Sales
EdTech
CRM
Forecasting
Customer Success
Business Value Analysis
Artificial Intelligence
Relationship Management
Contract Renewal
Solution Selling
Data Analysis

Benefits

Wellness Subsidy
Equity Grants
Variable Incentive
Tuition Reimbursement
Mental Health Services
EFAP Program
Retirement Planning
Volunteer Days
Competitive Benefits Package
Home Internet Reimbursements
Employee Referral Program
Wellness Reimbursement
Employee Recognition
Social Events

Visa sponsorship

Not detected in the job text

Hiring contact

Lee Poteck

Keywords

Account Manager
Higher Education
SaaS
EdTech
Salesforce
CRM
QBR
Renewal
Customer Success
Artificial Intelligence
Strategic Planning
Risk Management
Enterprise Software
Learning Management Systems
Client Relations
Business Development
Forecasting
Solution Sales
Account Planning
Upskilling

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