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DAC

Account Director

Toronto, ON, Canada

Job type: Full-time
Posting language: English
Posted: Sep 28, 2026

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Original job description

Move Your Career Forward with DAC as an Account Director

Who We Are

We are DAC - a global full-funnel performance media agency dedicated to delivering transformative results. With expertise spanning SEO, paid media, creative production, analytics, and local optimization, we combine the brightest minds with innovative technology to deliver seamless, forward-thinking strategies. Powered by AI, data, and creative ingenuity, we deliver integrated campaigns that engage customers at every touchpoint - from global audiences to individual store locations.

Position Summary

This role includes the account direction of digital media, content marketing strategy, web and application development, and overall program and client service management. The successful account director will engage with the media, development, SEO, analytics and strategy teams and be responsible to ensure the various teams work toward delivering business results for our clients. This includes leading internal and client teams, leading client-facing deliverables, and leading client presentations. You will have strong people leadership skills, excellent client relationship management experience, as well as a high level of financial acumen.

What You’ll Do

Provide senior account direction and people leadership to our high-performance team of Account Managers and Executives.
Develop a firm understanding of the client’s industry, marketing strategy and goals
Look for opportunities to grow existing client relationships.
Manage internal aspects of project implementation including preparation of client engagement briefings and proposals, tracking client data, QA validation, and reporting of internal and external client activities and communications
Develop internal relationships with all internal teams to ensure collaboration that delivers on set client objectives and goals
Monitor established program KPIs and ensures that the program performance meets the agreed-upon client KPIs.
Support major new business initiatives including client pitches, RFP responses, and marketing events
Develop productive business relationships and alliances with senior executives with our clients in order to manage day-to-day program-related inquiries and deliverables.
Build and enhance relationships with clients.
Deliver effective and efficient documentation, communication and dissemination of information regarding client activities and client administrative procedures.
Work with clients to complete a specific project brief and coordinate client approvals.
Create Contact Reports, Status Reports, and Budget Reports in accordance with DAC’s standards for quality and accuracy.
Development of annual account plans that meet revenue growth and profit margin targets for assigned clients.
Ongoing ownership of client financial health including revenue delivery, growth, and profitability
Demonstrates in-depth knowledge of DAC’s product offerings, including web and digital development, media, and analytics
Remain knowledgeable about ongoing program activities
Serve as a thought leader internally and externally through knowledge-sharing, blog and whitepaper development, and industry event participation

What You Bring

7+ years experience in a client services position, managing clients and responsible for account growth
3+ years working for an advertising agency, managing digital programs (e.g. SEO, SEM, Social Media, Mobile, etc.)
2+ years experience leading an account team and related budget
Experience managing Fortune 500 companies
Project Management experience
Strong writing, communication, and presentation skills
Experience presenting and selling to high-level decision-makers at enterprise brands with a national scope
Experience developing strategic plans with clients
Strong proficiency in MS Office, especially PowerPoint and Excel
University degree in a related field

What You’ll Get

Professional Growth: Work with top-tier clients and cutting-edge tools in the performance marketing industry.
Collaborative Culture: Be part of a global organization that values curiosity, transparency, and innovation.
Competitive Benefits:
- Competitive salary and comprehensive health benefits.
- Generous PTO, wellness initiatives and parental leave.
- Retirement saving plans.
- Opportunities for continued learning and professional development.
- A supportive, collaborative, and casual work environment.

How We Work

This role requires three days in-office. Remote work is not available for this position.

This description has been designed to indicate the general nature and level of work performed by employees within this position. The actual duties, responsibilities, and qualifications may vary based on assignment or group. DAC is an equal opportunity employer, committed to providing equal employment opportunities to all employees and applicants without regard to race, color, ethnicity, gender, age, religion, creed, national origin, sexual orientation, gender identity, marital status, citizenship, genetic information, disability, or any other basis prohibited by applicable federal, provincial, state, or municipal law. If you require an accommodation in any aspect of the selection process, please reach out to tacquisition@dacgroup.com

At DAC we celebrate your contributions, provide you with opportunities, and support your total well-being. Our offerings include health, vision, dental, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and employee assistance support. Full-time employees are eligible to participate in the DAC benefit programs.

Salary at DAC is determined by various factors, including but not limited to location, the individual’s particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $110,000 - $129,000..The estimate displayed represents the typical salary range for this position and is just one component of DAC’s total compensation package for employees.

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More about this job

Responsibilities

Lead client accounts and multidisciplinary teams across digital media, content marketing, web and application development, analytics, and client service, ensuring programs meet agreed business goals and KPIs. Grow client relationships and account revenue while overseeing account plans, budgets, reporting, project delivery, and senior-level client communications.

Requirements

Candidates need at least seven years of client services experience with account growth responsibility, including at least three years managing digital programs at an advertising agency and two years leading an account team and budget. A related university degree, project management experience, Fortune 500 client experience, strong communication and presentation skills, strategic planning ability, and proficiency in PowerPoint and Excel are also required.

Skills

Account Direction
People Leadership
Account Growth
Digital Marketing
Project Management
Budget Management
Strategic Planning
Financial Acumen
Client Presentations
Business Development
KPI Monitoring
SEO
SEM
Social Media Marketing
Microsoft Office

Benefits

Health Benefits
Vision Insurance
Dental Insurance
Life Insurance
Disability Benefits
Retirement Savings Plans
Paid Leave
Generous Paid Time Off
Wellness Initiatives
Parental Leave
Professional Development
Tuition Assistance
Work-Life Programs
Employee Assistance Support

Visa sponsorship

Not detected in the job text

Keywords

Performance Marketing
Digital Media
Content Marketing
Web Development
Application Development
Search Engine Optimization
Search Engine Marketing
Social Media
Mobile Marketing
Analytics
Local Optimization
Paid Media
Creative Production
Client Services
Account Management
Program Management
Project Management
Key Performance Indicators
Account Planning
Revenue Growth
Profitability
Budget Reporting
Quality Assurance
Client Pitches
Request for Proposal Responses
Microsoft Office
PowerPoint
Excel

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