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Added 10 mins ago
KM
(sr) Branch Service Manager/Gestionnaire de succursale, Service (Maritimes)
Konica Minolta Business Solutions (Canada) Ltd.
Dartmouth, NS
- Full-time
At KMBS, we don’t just provide technical service - we create an exceptional customer experience. We are looking for a passionate leader, capable of guiding a team of customer-focused…
Added 40 mins ago
UO
Continuing, full-time, Grounds Worker II
University of Victoria
Victoria, BC
- Full-time
…faculty, staff and students. Facilities Management reflects high service delivery standards and requirements. The team works together to ensure effective, efficient and safe performance for…
Added 1 hour ago
S
3rd Year Apprentice or Journeyman Heavy Equipment Technician
SECURE
Edmonton, AB
- Other
At SECURE, we lead the way in waste management and energy infrastructure, providing unmatched security and peace of mind to our customers. Our strength lies in our size, extensive network,…
Added 2 hours ago
AI
BAS Specialist
Ainsworth Inc
Mississauga, ON
- Full-time
BAS Specialist is the continuation of the BAS technician’s career at GDI Ainsworth. Intermediate technician is defined as one who has served between 6,000 – 18,000 hrs in the BAS industry.…
Added 2 hours ago
AI
Security Systems Application Specialist
Ainsworth Inc
Mississauga, ON
- Full-time
Reporting to the Project Manager, you will have the opportunity to execute and lead various security system projects. Your role will encompass estimation, engineering design, programming,…
Added 2 hours ago
AI
Senior BAS Technician - Projects
Ainsworth Inc
Ottawa, ON
- Full-time
Lead onsite BAS installation, commissioning, and startup activities for construction projects
Added 3 hours ago
W
Bell Fibre Installation & Repair Technician
Worldwide
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
We have an exciting career opportunity for a Lead Hand Installation & Repair Technician working out of Montreal, Quebec. This position would report to the Field Manager. The successful…
Added 7 hours ago
C
General Maintenance Technician, Isolated Locations (T & I) (On-site)
CBC/Radio-Canada
Montreal, QC
- Full-time
Behind the scenes, but ahead of the curve: help us develop the next-generation public service media organization.
Added 13 hours ago
A
HVAC Technician – Level 2
AirRevive
Hamilton, ON
- Full-time
This position requires experience equivalent to a journeyman-level technician generally 5-10 years of HVAC fieldwork or a combination of certifications and hands-on expertise. Although…
Added 13 hours ago
TC
Service Manager / Field Supervisor (Plumbing Operations)
TR Construction Group
Field, BC
- Full-time
TR Construction Group, LLC seeks an experienced Service Manager / Field Supervisor to direct daily workflow and oversee the quality, safety, and productivity of our residential plumbing…
Added 22 hours ago
NA
Level 1 Security Systems Technician
New Age Group
Concord, ON
- Full-time
Apprentice → Labourer → Technician I → Technician II → Senior Technician → Lead Technician
Added 22 hours ago
NA
Senior Security Systems Technician
New Age Group
Concord, ON
- Full-time
The Senior Security Systems Technician serves as a technical leader within the organization and is responsible for advanced installations, commissioning, troubleshooting, inspections,…
Added 22 hours ago
NA
Level II Security Systems Technician
New Age Group
Concord, ON
- $45 USD / hour
- Full-time
The Level II Technician serves as a technical leader within the organization and is responsible for advanced installations, commissioning, troubleshooting, inspections, quality assurance,…
Added 22 hours ago
NA
Apprentice Security Systems Technician
New Age Group
Concord, ON
- $22 CAD / hour
- Full-time
This position provides a clearly defined training path leading to Labourer, Technician I, Technician II, Senior Technician, and Lead Technician positions.
Added 1 day ago
Restocking and Operations Technician (60%) AND Sales Advisor at our Branch (40%)
SPI Santé Sécurité / SPI Health and Safety
Saskatoon, SK
This position is expected to evolve over time. While initially performed as a hybrid role, the technician responsibilities are expected to increase based on business needs and may…
Added 1 day ago
SC
IT Site Manager
STERIS Canada ULC (Canada Manufacturing)
Quebec, QC
- Full-time
…success of our manufacturing and business operations. You will lead a local IT team, oversee infrastructure and systems that support day-to-day operations, drive technology projects, and…
Added 1 day ago
C
General Maintenance Technician, Isolated Locations (T & I) (On-site)
CBC/Radio-Canada
Montreal, QC
- Full-time
Behind the scenes, but ahead of the curve: help us develop the next-generation public service media organization.
Added 1 day ago
R
General Maintenance Technician, Isolated Locations (T & I) (On-site)
Radio-Canada
Montreal, QC
- Full-time
Behind the scenes, but ahead of the curve: help us develop the next-generation public service media organization.
Added 1 day ago
C
Maintenance/Technical Services Lead-EN
CAE
Comox, BC
- Full-time
Lead maintenance teams responsible for preventive and corrective maintenance activities on training equipment, hardware, and software systems.
Added 1 day ago
YO
Bilingual Customer Support Technician
YOVU Office Phone
London, ON
- Full-time
YOVU is looking for a Bilingual Customer Support Technician who is fluent in English and Québécois French and brings a strong customer-service mindset, curiosity, resilience, and a natural…
Added 1 day ago
LS
Senior Director, Engineering & Operations
Lock Search Group
Toronto, ON · Greater Toronto Area, Canada
- Full-time
…innovation, the company combines engineering, manufacturing, and field service capabilities to deliver customized solutions to its customers. Its experienced team supports projects from…
Added 1 day ago
JI
Service Technician - Sanitation (Moncton)
J.D. Irving, Limited
Moncton, NB
- Full-time
Chandler is one of Atlantic Canada's largest and most divers chemical supply companies, and we are looking for a Sanitation Service Technician to join our Moncton, NB team.
Added 1 day ago
CC
Field Technician - Vancouver BC
Cogent Communications
Vancouver, BC
- Full-time
The Telecommunications Field Technician is responsible for all network field operations, installation, maintenance, and troubleshooting within the assigned area. This role ensures high…
Added 1 day ago
C
Maintenance/Technical Services Lead
CAE
Comox, BC
- Full-time
Lead maintenance teams responsible for preventive and corrective maintenance activities on training equipment, hardware, and software systems.
Added 1 day ago
F
Service Supervisor - Field
Finning
Calgary, AB · Edmonton, AB · Fort McMurray, AB
- Full-time
Finning is looking for two Field Service Supervisors at Kearl!

Dael Thermal Group

Technical Services Lead

Concord, ON, Canada

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Job details

Posting language: English
Posted: Sep 30, 2026

Original job description

POSITION TITLE: Technical Services Lead (TSL)

DEPARTMENT/DIVISION: Service Division

Reports to: VP of Operations

Supervises: N/A

POSITION OVERVIEW:

The Technical Services Lead is responsible for ensuring that the services delivered by DAEL meet the company’s technical and quality standards. This office-based role reviews completed field work, provides technical guidance to technicians, ensures service tickets are accurate and complete, and develops quotations based on technician findings and recommendations.

The Technical Services Lead serves as a critical link between completed field work and final customer invoicing, helping ensure technical quality, accurate documentation, and timely identification of follow-up work.

RESPONSIBILITIES:

Review all service tickets including time, materials, pictures, and equipment to ensure the work performed matches the written description and meets industry/company standards
Correspond with technicians to clarify any technical information
Report quality issues or concerns to management, work through resolutions when applicable/directed
Complete quotes based on technician recommendations, unit age/condition, industry standards, and customers’ long-term goals
Extract pull-through work from service calls and preventative maintenance visits
Perform quality and cost control of all quoted projects throughout scope of work to maintain expected standards
Develop meaningful relationships with customers to encourage trust and loyalty
Communicate with customers regarding quoted work and provide knowledgeable and insightful information to enable customer to make an informed decision
Follow up with customers on quoted work and coordinate with service team if approved
Stay current with changing industry standards
Work with team members to facilitate calls, manage workflow, and provide a positive customer journey
Maintain an organized workspace and properly file documents, updates, and product information so it is readily accessible for reference
Work with management to meet company goals and deliverables

MINIMUM QUALIFICATIONS

Education, Licensing & Experience

Valid Ontario 313A Refrigeration and Air Conditioning Systems Mechanic Certificate of Qualification in good standing.
Valid Ontario G1 Gas Technician Certificate in good standing.
Minimum ten (10) years of hands-on field experience in commercial and/or industrial HVAC/R and mechanical service.
Demonstrated advanced technical knowledge and ability to diagnose complex HVAC/R and combustion equipment and provide technical guidance to field technicians.
Experience scoping and quoting HVAC/R and mechanical repair, replacement and retrofit work, including estimating labour and material requirements.
Experience using field service management software (e.g., BuildOps) to review service tickets, equipment history, labour, materials, documentation and job information.
Strong working knowledge of applicable Ontario codes, regulations and industry standards.
Valid Ontario driver’s licence.

PREFERRED QUALIFICATIONS

Industrial HVAC/R and combustion experience.
Previous experience mentoring or providing technical support to field technicians.
Strong communication, organization and computer skills.

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More about this job

Responsibilities

The Technical Services Lead ensures service delivery meets company quality standards by reviewing field work, providing technical guidance, and managing service tickets. They also develop project quotes, identify follow-up work, and maintain strong customer relationships to ensure service excellence.

Requirements

Candidates must hold valid Ontario 313A Refrigeration and G1 Gas Technician certificates with at least ten years of hands-on field experience. Proficiency in HVAC/R diagnostics, service management software, and knowledge of Ontario industry codes are essential.

Skills

HVAC/R Maintenance
Technical Support
Quality Control
Cost Control
Service Ticket Management
Technical Documentation
Project Scoping
Quoting
Combustion Equipment Diagnosis
Field Service Management Software
Regulatory Compliance
Mentoring
Workflow Management
Problem Solving
Communication

Visa sponsorship

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Keywords

HVAC/R
G1 Gas Technician
BuildOps
Technical Services
Quality Assurance
Service Tickets
Preventative Maintenance
Combustion Equipment
Project Estimation
Ontario Codes
Field Service Management
Mechanical Service
Customer Journey
Technical Guidance
Industrial HVAC
Commercial HVAC
Service Division
Operations
Documentation

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