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Added 12 mins ago
Powerline Technician (Term)
Nova Scotia Power
Windsor, NS
Full-time
We are currently looking for 1 Full-Time Powerline Technician (Term) to join our Regional Operations team in various locations throughout the province.
Added 12 mins ago
Maintenance Technician
Pangeo Group
Windsor, ON
From $30 CAD / hour
Full-time
Reporting To: Plant Manager / Maintenance Lead
Added 14 mins ago
Field Service Technician (Production) - Vancouver, BC
Xerox
Vancouver, BC
Leverage senior level experience and specialized training in electromechanical equipment and advanced troubleshooting to perform repairs and maintenance on large scale production equipment.
Added 14 mins ago
Field Service Technician - Summerside, PE
Xerox
Charlottetown, PE · Summerside, PE
…Veteran with electro-mechanical experience, HVAC/Cable Internet technician, Electrician, Automotive Mechanic or…
Added 14 mins ago
Field Service Technician - Ottawa, ON (Bilingual English & French Speaker)
Xerox
Ottawa, ON · Gatineau, QC
Join Xerox as a Bilingual Field Service Technician and become part of our growing Technical Services organization. In this customer-facing role, you will use your electromechanical…
Added 14 mins ago
Field Service Technician (Production) - Calgary, AB
Xerox
AB
Leverage senior level experience and specialized training in electromechanical equipment and advanced troubleshooting to perform repairs and maintenance on large scale production equipment.
Added 14 mins ago
Field Service Technician - Lethbridge, AB
Xerox
Lethbridge, AB
…Veteran with electro-mechanical experience, HVAC/Cable Internet technician, Electrician, Automotive Mechanic or…
Added 14 mins ago
Field Service Technician - Cranbrook, BC
Xerox
Cranbrook, BC
…Veteran with electro-mechanical experience, HVAC/Cable Internet technician, Electrician, Automotive Mechanic or…
Added 14 mins ago
Regional Field Service Technician - Greater Toronto Area, ON
Intralox
Canada
Intralox has a position available for SERVICE+ Technician centered in the Greater Toronto Area, ON Canada area. This position requires a strong mechanical background to provide technical…
Added 14 mins ago
Mech and Robotics Tech
JLL
Calgary, AB
Full-time
As a Mechatronics & Robotics Technician, you will use your skills to support the Operations Maintenance team in repairing and maintaining material handling equipment and pneumatic systems…
Added 27 mins ago
Two Way Radio Communications Service Technician
Ptp Telecommunications
Field, BC
$26.06 CAD / hour
Full-time
Two Way Radio Communications Field Service Technician
Added 27 mins ago
Coordinator – Building Maintenance
Bruneau Électrique Inc
Joliette, QC
Full-time
As the true conductor of operations, you play a key role in planning and the execution of maintenance activities for our buildings and infrastructure.
Added 27 mins ago
Rental Yard & Service Technician
Equipment World Inc.
Thunder Bay, ON
Full-time
Added 27 mins ago
Overhead Crane Technician - FIFO 14/14
Convergint
Regina, SK
Internship
Convergint is currently recruiting for a team-oriented Overhead Crane Technician to join our team in Fort McMurray, AB (Suncor).
Added 27 mins ago
Windsor Police Service, Manager of Fleet and Logistics
City of Windsor
Windsor, ON
Full-time
…and Logistics is responsible for the procurement, management, maintenance, and disposal of all components of the WPS Fleet and related assets/equipment, management of all WPS Fleet &…
Added 27 mins ago
Technician I (Riviere-Pentecote, Quebec, CA)
Vestas
Rivière-Saint-Jean, QC
Full-time
…fonctionnement des éoliennes en vous occupant directement de la maintenance, du dépannage et des problèmes de système. Vos contributions sont essentielles pour maintenir une énergie propre…
Added 28 mins ago
Field Service Technician/Technicien de service (Winnipeg)
Konica Minolta Business Solutions Canada
Winnipeg, MB
Full-time
Le technicien assure la maintenance et la reparation des produits multifonctions et resoudre les problemes de numerisation/impression des clients tout en maintenant des relations efficaces…
Added 29 mins ago
310T Truck & Coach Mechanic, Fleet Maintenance
GFL Environmental Inc.
Sudbury, ON
Full-time
…that leaves the shop is road-ready and compliant. From routine maintenance and safety inspections to troubleshooting complex mechanical and electrical issues, your skills will directly…
Added 39 mins ago
Traffic Systems Technician
Electromega Ltée/Ltd
Candiac, QC
Full-time
Electromega is looking for a Traffic Systems Technician to join its team and contribute to the installation, maintenance, and repair of traffic, parking, and smart mobility systems…
Added 39 mins ago
Maintenance and Automation Technician
Electromega Ltée/Ltd
Candiac, QC
Full-time
We are looking for a passionate, independent, and customer-service-oriented Automated Systems Technician to join our team.
Added 41 mins ago
Automated Systems Technician
Electromega Ltée/Ltd
Candiac, QC
Full-time
We are looking for a passionate Automation Technician who will play a key role in the installation, diagnosis, repair, and maintenance of automated systems at our clients' sites.
Added 43 mins ago
Technician (Full Time)
Laczko Equity Group Inc.
Calgary, AB
$18.25 CAD / hour
Full-time
As a lube technician (aka auto technician), you will help keep our guests safe on the road by providing top-tier
Added 44 mins ago
Quality Technician
Price Industries Limited
Winnipeg, MB
Quality Assurance Technician (Full Time - Permanent)
Added 44 mins ago
Jr Installer/Jr Technician
Reliance Home Comfort
Kingston, ON
By joining Reliance as a Jr Installer/ Jr Technician, you’ll become an important team member and will be provided with the tools you need to succeed. We have ambitious growth plans and are…
Added 44 mins ago
Cleaning Technician-Elliot Lake
Dr Clean
Elliot Lake, ON
Part-time
Our team takes pride in maintaining clean, safe, and welcoming environments. We are looking for a dependable Cleaning Technician who can consistently deliver high-quality work at our client…

Dael Thermal Group

Technical Services Lead

Concord, ON, Canada

Posting language: English
Posted: Sep 30, 2026

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Original job description

POSITION TITLE: Technical Services Lead (TSL)

DEPARTMENT/DIVISION: Service Division

Reports to: VP of Operations

Supervises: N/A

POSITION OVERVIEW:

The Technical Services Lead is responsible for ensuring that the services delivered by DAEL meet the company’s technical and quality standards. This office-based role reviews completed field work, provides technical guidance to technicians, ensures service tickets are accurate and complete, and develops quotations based on technician findings and recommendations.

The Technical Services Lead serves as a critical link between completed field work and final customer invoicing, helping ensure technical quality, accurate documentation, and timely identification of follow-up work.

RESPONSIBILITIES:

Review all service tickets including time, materials, pictures, and equipment to ensure the work performed matches the written description and meets industry/company standards
Correspond with technicians to clarify any technical information
Report quality issues or concerns to management, work through resolutions when applicable/directed
Complete quotes based on technician recommendations, unit age/condition, industry standards, and customers’ long-term goals
Extract pull-through work from service calls and preventative maintenance visits
Perform quality and cost control of all quoted projects throughout scope of work to maintain expected standards
Develop meaningful relationships with customers to encourage trust and loyalty
Communicate with customers regarding quoted work and provide knowledgeable and insightful information to enable customer to make an informed decision
Follow up with customers on quoted work and coordinate with service team if approved
Stay current with changing industry standards
Work with team members to facilitate calls, manage workflow, and provide a positive customer journey
Maintain an organized workspace and properly file documents, updates, and product information so it is readily accessible for reference
Work with management to meet company goals and deliverables

MINIMUM QUALIFICATIONS

Education, Licensing & Experience

Valid Ontario 313A Refrigeration and Air Conditioning Systems Mechanic Certificate of Qualification in good standing.
Valid Ontario G1 Gas Technician Certificate in good standing.
Minimum ten (10) years of hands-on field experience in commercial and/or industrial HVAC/R and mechanical service.
Demonstrated advanced technical knowledge and ability to diagnose complex HVAC/R and combustion equipment and provide technical guidance to field technicians.
Experience scoping and quoting HVAC/R and mechanical repair, replacement and retrofit work, including estimating labour and material requirements.
Experience using field service management software (e.g., BuildOps) to review service tickets, equipment history, labour, materials, documentation and job information.
Strong working knowledge of applicable Ontario codes, regulations and industry standards.
Valid Ontario driver’s licence.

PREFERRED QUALIFICATIONS

Industrial HVAC/R and combustion experience.
Previous experience mentoring or providing technical support to field technicians.
Strong communication, organization and computer skills.

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More about this job

Responsibilities

The Technical Services Lead ensures service delivery meets company quality standards by reviewing field work, providing technical guidance, and managing service tickets. They also develop project quotes, identify follow-up work, and maintain strong customer relationships to ensure service excellence.

Requirements

Candidates must hold valid Ontario 313A Refrigeration and G1 Gas Technician certificates with at least ten years of hands-on field experience. Proficiency in HVAC/R diagnostics, service management software, and knowledge of Ontario industry codes are essential.

Skills

HVAC/R Maintenance
Technical Support
Quality Control
Cost Control
Service Ticket Management
Technical Documentation
Project Scoping
Quoting
Combustion Equipment Diagnosis
Field Service Management Software
Regulatory Compliance
Mentoring
Workflow Management
Problem Solving
Communication

Visa sponsorship

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Keywords

HVAC/R
G1 Gas Technician
BuildOps
Technical Services
Quality Assurance
Service Tickets
Preventative Maintenance
Combustion Equipment
Project Estimation
Ontario Codes
Field Service Management
Mechanical Service
Customer Journey
Technical Guidance
Industrial HVAC
Commercial HVAC
Service Division
Operations
Documentation

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