Jobs in Canada

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Added 6 mins ago
TC
Site Superintendent
Tridon Communications
Fort McMurray, AB
- Full-time
Candidates must reside in Fort McMurray or be willing to relocate
Added 6 mins ago
TC
Site Superintendent
Tridon Communications
AB · Edmonton, AB
- Full-time
Candidates must reside in Fort McMurray or be willing to relocate
Added 6 mins ago
TC
Site Superintendent
Tridon Communications
AB · Calgary, AB
- Full-time
Candidates must reside in Fort McMurray or be willing to relocate
Added 6 mins ago
WS
Packaging Engineer(ing) Contract
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- Full-time
Expertise in packaging materials, design methods, and protective packaging systems.
Added 21 mins ago
Laboratory Technician
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Ability to work independently with minimal supervision and flexibility to work afternoon/evening shifts as required
Added 21 mins ago
Wells and Facilities Technician
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Reporting to the Manager, Wells and Facilities, the Wells & Facilities Technician provides technical, systems, data and project coordination support for well and facility operations and…
Added 36 mins ago
PT
310T Apprentice/310T Technician
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- $22 to $48 CAD / hour
- Full-time
Monday-Friday day shift
Added 50 mins ago
Technical Officer - Data Analytics and Digital Construction
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Ottawa, ON
…solutions, intelligent information retrieval, knowledge management systems, and construction technologies such as BIM and digital…
Added 50 mins ago
CG
Industrial Engineering Technician
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Added 50 mins ago
Lead Data Center Technician
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Added 50 mins ago
AS
Field Service Engineer - Canada
ADB SAFEGATE
ON · Ontario, Canada
- Full-time
Location: Must be based in Southern Ontario
Added 50 mins ago
US
Project Manager – Security Systems Integration
Unified Systems Inc.
Port Coquitlam, BC
- Full-time
We're an award-winning Canadian integrator that specializes in security systems. We take on work few companies can, combining different systems with off-the-shelf technology, custom…
Added 50 mins ago
T&
Truck Maintenance Technician
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Guelph, ON
- Full-time
Role Description The Truck Maintenance Technician is a full-time, on-site role based in Guelph, ON. Note this is NOT a 310T mechanic role as we only work on truck mounted bodies and not the…
Added 1 hour ago
SA
Automotive Parts Advisor
Steele Auto Group
Halifax, NS
- Full-time
Process parts orders, maintain accurate records, and use dealership systems and industry technology.
Added 1 hour ago
SA
Laboratory Technician (Brantford)
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Brantford, ON
- Up to $23.75 CAD / hour
- Full-time
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Added 1 hour ago
Highway Field Inspector
Department of Transportation and Infrastructure
Steinbach, MB · Winnipeg, MB · Carman, MB
Must have a valid Manitoba Class 5F Driver's Licence without restrictions · Must have the ability to travel (day or night conditions) within the province (by air or land)
Added 1 hour ago
Highway Field Inspector
Department of Transportation and Infrastructure
Birtle, MB · Boissevain, MB · Portage la Prairie, MB · Brandon, MB
Must have a valid Manitoba Class 5F Driver's Licence without restrictions · Must have the ability to travel (day or night conditions) within the province (by air or land)
Added 1 hour ago
Highway Field Inspector
Department of Transportation and Infrastructure
Arborg, MB · Ashern, MB · Dauphin, MB
Must have a valid Manitoba Class 5F Driver's Licence without restrictions · Must have the ability to travel (day or night conditions) within the province (by air or land)
Added 1 hour ago
RI
Accounts Payable Technician - Freight
Recochem Inc.
Milton, ON
- $50,000 to $65,000 CAD / year
- Full-time
From automotive and heavy-duty thermal management systems to household and industrial solutions, our products are built for performance, reliability, and a commitment to sustainability.…
Added 1 hour ago
HC
Electrical Engineering Technician
H.S.P. Consultants Inc.
Long Sault, ON
- Full-time
This is an excellent opportunity for a motivated technician or technologist who is interested in designing electrical systems and wants to grow within a consulting engineering environment.
Added 1 hour ago
UG
Maintenance Technician
URUS Group
Saskatoon, SK
- Full-time
…Colostrum Company Ltd. is looking for a hands-on Maintenance Technician to support our production facility in Saskatoon. In this role, you’ll troubleshoot and repair equipment, perform…
Added 1 hour ago
DH
BES Technician, FT
Dixon Hall
Toronto, ON
- Full-time
…mechanical, electrical, life safety, and building automation systems. The Building Operator ensures the reliable operation of critical building infrastructure, supports regulatory…
Added 1 hour ago
S
Laboratory Technician (Brantford)
Sika
Brantford, ON
- $23.75 CAD / hour
- Full-time
Sika is a specialty chemicals company with a globally leading position in the development and production of systems and products for bonding, sealing, damping, reinforcing, and protection…
Added 1 hour ago
Highway Field Inspector
Department of Transportation and Infrastructure
The Pas, MB · Thompson, MB
Must have a valid Manitoba Class 5F Driver's Licence without restrictions · Must have the ability to travel (day or night conditions) within the province (by air or land)
Added 1 hour ago
K
Outage Technician/Technologist
Kinectrics
Tiverton, ON
- Internship
Shift workers may be assigned 8-10-12 hour shifts (rotating shifts, days, afternoons and/or nights)

DAG | Downtown AutoGroup

Assistant Service Manager | Downtown Chrysler

Toronto, ON, Canada

Full-time

Apply on LinkedIn About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 22, 2026
Experience: Experience: Minimum of 2-3 years of experience in a service advisor role, preferably within an automotive dealership or service center environment.
Posting language: English
Posted: Oct 23, 2026

Original job description

Assistant Service Manager - Elevate Your Career at Downtown Chrysler!

Are you passionate about delivering exceptional guest experiences and have a keen interest in the automotive industry? At Downtown Chrysler, part of the revolutionary Downtown AutoGroup (DAG), we're not just servicing cars. We're engineering trust, crafting reliability, and revolutionizing the automotive service experience. We're a community of skilled professionals who believe that maintaining a vehicle should be as rewarding as driving one. Take a look at our unique approach and see for yourself!

Why we need you

Do you have a deep understanding of the automotive service process? Do you have excellent organizational, communication, and customer service skills? That's what we live for. And that's where you come in.

Our vision at Downtown Chrysler is to create lifetime guests, not just one-time customers. To do that, we need someone extraordinary. Someone who doesn't just take appointments, but is outgoing and enthusiastic, maintaining high energy throughout the workday. Someone who consistently provides excellent customer experience to every guest and embodies our “you are what drives us" attitude.

Without you, we're just another service center. With you, we're the providers of our guests' automotive dreams, ensuring their vehicles are always ready for the next adventure.

The expected compensation range for this role is $50,000–$110,000 per year, commensurate with experience, plus a signing bonus.

Here's What You'll Be Doing

As an Assistant Service Manager, you are the trusted guide for our guests throughout their vehicle ownership journey. You are not just coordinating services; you are the reliable consultant who understands and anticipates the unique needs of each guest, ensuring their vehicle is well-maintained and cared for in a manner that aligns with their lifestyle. You will create a personalized and seamless experience, from greeting guests to understanding their service needs, advising on tailored services, and ensuring the effective completion of each service. Your role is pivotal in building long-lasting relationships with our guests, fostering a sense of trust, and ensuring our guests feel valued and well-informed at every interaction. Through your commitment to exceptional service, you will enhance guest satisfaction and loyalty, contributing to the overall success and reputation of our dealership.

Customer Service

Your responsibilities will include:

Customer Interaction: Greet customers warmly upon arrival and ascertain their needs, whether for maintenance, repair, or diagnostic services.
Consult with customers: Listen carefully to customer concerns, ask clarifying questions, and clearly explain the necessary services or repairs in a way that is easy for the customer to understand.
Service recommendations: Based on the customer's needs, recommend services, maintenance schedules, or repairs that will ensure the vehicle’s performance and safety.
Follow-up communication: Keep customers informed on the status of their vehicle repairs throughout the service process, including unexpected delays or additional services needed.
Post-service follow-up: After the service, review the work performed with the customer, explain charges, and answer any final questions they may have.

Work Order Management

Create detailed work orders: Prepare accurate and thorough work orders by documenting customer concerns, recommended repairs, and agreed-upon services.
Authorize repairs: Obtain customer approval for additional work not covered in the original estimate and document all authorizations.
Scheduling: Coordinate vehicle drop-offs and pick-ups, managing the service department’s workflow to optimize efficiency and minimize customer wait times.

Collaboration With Technicians

Liaison role: Serve as the main point of contact between the customer and service technicians, relaying technical information and repair details.
Technical consultation: Work with technicians to clarify service recommendations or identify solutions to complex vehicle issues.
Quality control: Review and verify the accuracy of work orders and service estimates, ensuring all necessary repairs are completed before closing the work order.

Sales And Upselling

Upsell services: Educate customers on recommended or required maintenance services based on mileage, wear and tear, or manufacturer guidelines. Offer additional services that may improve the vehicle's performance or extend its lifespan.
Promotions: Inform customers about current service specials, warranties, or discounts available at the dealership.
Product knowledge: Stay updated on new automotive products and service procedures to effectively communicate with customers and recommend additional services.

Customer Retention

Customer relationship management: Build and maintain long-term relationships with customers by offering excellent service, ensuring customer satisfaction, and following up after the service.
Survey feedback: Encourage customers to complete surveys and provide feedback about their service experience, working to resolve any issues promptly and professionally.
Loyalty programs: Promote dealership loyalty programs and encourage customers to return for future services and repairs.

Financial And Administrative Duties

Estimate preparation: Prepare cost estimates for the customer based on the diagnosis provided by the service technicians. Clearly communicate labor costs, parts prices, and any other associated fees.
Billing: Ensure invoices are accurate, all parts and labor are properly billed, and warranty or service contract coverage is applied where applicable.
Payment processing: Handle cash, credit card, and warranty transactions, ensuring proper financial documentation is maintained for all services.
Warranty claims: Process warranty claims for customers and work with the manufacturer to resolve any warranty issues efficiently.

This job description indicates the general nature and level of work expected. It is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required by the incumbent. Incumbent may be asked to perform other duties as required.

You Need These Qualifications

Experience: Minimum of 2-3 years of experience in a service advisor role, preferably within an automotive dealership or service center environment.
Technical knowledge: Strong understanding of automotive repair processes, vehicle maintenance, and service requirements. Familiarity with diagnostic tools and repair procedures.
Communication skills: Excellent verbal and written communication skills, with the ability to explain technical information to customers in a clear and simple manner.
Customer service skills: Strong customer service orientation with a focus on building positive, long-term customer relationships.
Sales skills: Ability to identify opportunities for upselling and increasing repair orders without compromising the trust of the customer.
Organizational skills: Highly organized with the ability to manage multiple tasks, appointments, and deadlines in a fast-paced environment.
Problem-solving: Ability to troubleshoot customer concerns and resolve issues in a timely, efficient, and professional manner.
Computer proficiency: Comfortable using dealership management software (e.g., CDK, Reynolds & Reynolds), appointment scheduling systems, and Microsoft Office Suite.

It would be nice if

Industry experience: Experience in both dealership and independent repair facilities is an asset.
Brand experience: With Chrysler parts and service.

What We Offer

Performance-Driven Culture: We celebrate achievements and foster a results-oriented work environment.
Career Growth: We’re committed to helping our team members grow their careers with us - we believe in promoting from within.
Community: Be part of a team that’s as passionate about cars as you are, in one of the most vibrant cities in the world.
Competitive Pay: We value your contributions and ensure you're rewarded accordingly.
Comprehensive Benefits: Health, dental, and vision coverage, along with a Parts & Service Discount and a generous Vehicle Purchase Program.
Professional Development: Ongoing training opportunities to keep your skills sharp and your career on track through our DAG Academy.
Modern Facility: Work in a clean, organized, and well-equipped shop that prioritizes safety and efficiency at our state-of-the-art Autoplex.
Rich Legacy: Established in 1992, our group has grown from a single dealership to employing over 300 professionals that collectively represent the largest retailer of automobiles in downtown Toronto.

You are what drives us … Apply Now!

This is an in-person role.

Downtown Chrysler and Downtown AutoGroup are pleased to accommodate individual needs in accordance with the Accessibility of Ontarians with Disabilities Act, 2005 (AODA), within our recruitment process. If you require accommodation at any time throughout the recruitment process, just email us at hr@dtautogroup.com.

Downtown Chrysler and Downtown AutoGroup are an equal opportunity employer who agrees not to discriminate against any employee or job applicant because of race, color, religion, national origin, sex, physical or mental disability, or age.

Join us at Downtown Chrysler in revolutionizing the automotive service experience!

All candidates must be eligible to work in Canada. We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Apply on LinkedIn About employer

More about this job

Responsibilities

Guide customers through vehicle service by understanding their needs, recommending maintenance and repairs, preparing work orders and estimates, and keeping them informed throughout the process. Coordinate with technicians, verify completed work, process billing and warranty claims, and build customer loyalty through follow-up and excellent service.

Requirements

Requires 2–3 years of experience in a service advisor role, strong knowledge of automotive repair and maintenance, and excellent customer service, communication, sales, organizational, and problem-solving skills. Candidates should be comfortable with dealership management and scheduling software and Microsoft Office; Chrysler parts and service experience is an asset.

Skills

Automotive Service Knowledge
Customer Service
Communication
Sales and Upselling
Work Order Management
Scheduling
Automotive Repair Processes
Vehicle Maintenance
Problem-Solving
Organization
Warranty Claims Processing
Estimate Preparation
Payment Processing
Microsoft Office

Benefits

Health Coverage
Dental Coverage
Vision Coverage
Parts and Service Discount
Vehicle Purchase Program
Ongoing Training
Signing Bonus

Visa sponsorship

Not detected in the job text

Keywords

Automotive Service
Service Advisor
Automotive Repair
Vehicle Maintenance
Diagnostic Tools
Repair Procedures
Customer Experience
Customer Retention
Work Orders
Service Estimates
Service Scheduling
Upselling
Maintenance Schedules
CDK
Reynolds & Reynolds
Microsoft Office Suite
Warranty Claims
Service Contracts
Payment Processing
Chrysler Parts and Service
Technician Coordination
Quality Control
Customer Surveys
Automotive Dealership

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Work requirements

Jobs in Canada