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Added 13 mins ago
GT
Program Manager
GeoSpectrum Technologies, Inc
Port Coquitlam, BC
- Full-time
The Program Manager acts as ISE's primary representative for both domestic and international customers, playing a key role in bringing complex technology programs from proposal to delivery.…
Added 13 mins ago
SF
Customer Service Representative
Sunrise Farms
Surrey, BC
- Full-time
The Customer Service Representative is the frontline liaison between the company and its clients, responsible for delivering exceptional service and support. They promptly address customer…
Added 28 mins ago
W
Representative - Inside Sales
Wesco
Brossard, QC
- Full-time
As a Representative - Inside Sales, you will interact with existing customers, to increase sales of the Company's products and/or services. You will obtain, create, and up-sell orders,…
Added 28 mins ago
JT
Outside Sales Representative
JM Test Systems
AB · Edmonton, Alberta
- Full-time
As an Outside Sales Representative, you'll be the frontline force driving revenue growth by identifying opportunities, challenging customer assumptions, and delivering tailored solutions…
Added 28 mins ago
JT
Outside Sales Representative
JM Test Systems
Calgary, AB
- Full-time
As an Outside Sales Representative, you'll be the frontline force driving revenue growth by identifying opportunities, challenging customer assumptions, and delivering tailored solutions…
Added 28 mins ago
JT
Outside Sales Representative
JM Test Systems
Richmond, BC
- Full-time
As an Outside Sales Representative, you'll be the frontline force driving revenue growth by identifying opportunities, challenging customer assumptions, and delivering tailored solutions…
Added 28 mins ago
JT
Inside Sales Representative
JM Test Systems
AB · Edmonton, Alberta
- Full-time
…execution, this is your opportunity. We're not looking for order-takers - we need challengers who redefine how customers think about their…
Added 28 mins ago
JT
Inside Sales Representative
JM Test Systems
Calgary, AB
- Full-time
…execution, this is your opportunity. We're not looking for order-takers - we need challengers who redefine how customers think about their…
Added 28 mins ago
JT
Inside Sales Representative
JM Test Systems
Richmond, BC
- Full-time
…execution, this is your opportunity. We're not looking for order-takers - we need challengers who redefine how customers think about their…
Added 28 mins ago
Senior Demand Planner - Service Parts
Olympus Corporation of the Americas
Richmond Hill, ON
The Senior Demand Planner, Service Parts is responsible for the end-to-end management of demand planning, inventory optimization, replenishment planning, and service parts availability for…
Added 28 mins ago
CH
Customer Service Representative
Citus HR
Woodbridge, ON
- Full-time
The Customer Service Representative is responsible for managing customer service operations and assigned retail accounts, handling inquiries and complaints, processing orders, verifying…
Added 42 mins ago
W
Inside Sales Representative- Bearings, Power Transmission
Wajax
Timmins, ON
- Full-time
We are seeking a results-driven and customer-focused Inside Sales Representative to join our growing team. In this role, you will act as the primary point of contact for inbound inquiries,…
Added 42 mins ago
Customer Service Representative 1 1
PABCO Building Products
Shalath, BC
Process orders and change-orders received from customers and Sales Representatives, set-up sales order, payers, and essential data in SAP for initial order.
Added 58 mins ago
Service Technician
Swish Group of Companies
Winnipeg, MB
As a frontline representative of the company, the Service Technician builds strong customer relationships through professionalism, responsiveness, and technical expertise. Through…
Added 58 mins ago
JT
Inside Sales Representative
JM Test Systems
Richmond, BC
- Full-time
…execution, this is your opportunity. We're not looking for order-takers - we need challengers who redefine how customers think about their…
Added 58 mins ago
JT
Outside Sales Representative
JM Test Systems
Richmond, BC
- Full-time
As an Outside Sales Representative, you'll be the frontline force driving revenue growth by identifying opportunities, challenging customer assumptions, and delivering tailored solutions…
Added 58 mins ago
JT
Outside Sales Representative
JM Test Systems
Calgary, AB
- Full-time
As an Outside Sales Representative, you'll be the frontline force driving revenue growth by identifying opportunities, challenging customer assumptions, and delivering tailored solutions…
Added 58 mins ago
JT
Inside Sales Representative
JM Test Systems
Calgary, AB
- Full-time
…execution, this is your opportunity. We're not looking for order-takers - we need challengers who redefine how customers think about their…
Added 58 mins ago
JT
Inside Sales Representative
JM Test Systems
AB · Edmonton, AB
- Full-time
…execution, this is your opportunity. We're not looking for order-takers - we need challengers who redefine how customers think about their…
Added 58 mins ago
MU
IT Infrastructure Analyst
McMaster University
Hamilton, ON
- Contract
Facilitate meetings with clients to interpret, assess, and evaluate customer business requirements in order to establish
Added 1 hour ago
LA
Automotive Parts Representative
Lordco Auto Parts
Smithers, BC
- $19 to $27.5 CAD / hour
- Full-time
Work diligently with fellow staff at the store, region, and organization levels in order to source, order and deliver the right solutions for our customers
Added 1 hour ago
LA
Automotive Parts Representative
Lordco Auto Parts
Qualicum Beach, BC
- $19 to $25 CAD / hour
- Full-time
Work diligently with fellow staff at the store, region, and organization levels in order to source, order and deliver the right solutions for our customers
Added 1 hour ago
Care Coordinator, Disability Support Program
The Government of Nova Scotia
NS · Flexible, NS
…coordination and implementation of programs and services, ongoing case management, as well as monitoring and discharge planning of individuals with disabilities within the Disability…
Added 1 hour ago
NB
banking advisor
National Bank of Canada
L'Île-Perrot, QC
- Full-time
…adopt a friendly approach and use your analytical skills in order to offer a people-centric experience for branch…
Added 1 hour ago
MC
Supply Chain & Customer Service Coordinator
Magnera Corporation
North Bay, ON
- Full-time
…Coordinator is responsible for assisting in coordinating customer order fulfillment activities and providing administrative support across supply chain operations. The role, with…

Daikin Comfort

Customer Service Representative/ Inside Sales Representative, Level 1

Calgary, AB, Canada

Pay rate: $23.00 per hour · Full-time

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Job details

Pay: Pay rate: $23.00 per hour
Job type: Full-time
Apply by: Nov 25, 2026
Experience: 1 – 3 years of progressive sales experience
Posting language: English
Posted: Oct 26, 2026

Original job description

The CSR/Inside Sales Representative sells the organization’s products and services for prospective and established customers. Whether face to face, on the phone or through email or fax, the CSR handles customers’ needs by finding out what they need, answering questions, creating solutions and ensuring a smooth and quick sales process. Must be knowledgeable of the organization’s policies, procedures, practices, products and services.  The CSR/Inside Sales Representative collaborates with Regional Manager or Branch Manager to help drive territory coverage and maintain positive dealer relationships.  

Position Responsibilities May Include

Help the Division deliver on its sales including the new business component by helping to maintain accounts through active communication of new product launches, services, supplies and new products sales and or discounts via outbound calls. 

Provide excellent customer service via face to face, phone calls and e-mails.  

Execute all aspects of the sales function including order processing, purchase orders, payment processing, quotes and delivery dates - ensure accuracy of information being entered to guarantee the correct item(s) are ordered. 

Recommend alternate products based on cost, availability or specifications as needed. 

Obtain and monitor scheduled shipment dates to ensure timely delivery and expedite as needed. Coordinate with manufacturing, sales, distribution, and vendors regarding shipments. 

Generate new and repeat sales by providing product and technical information in a timely manner. 

Educate customers about product terminology, features and benefits in order to improve sales and customer satisfaction. 

Provide accurate information regarding availability of in-stock items. 

Assist customers with warranties and returns. 

Collaborate with the Branch Manager to determine best methods to resolve problems to ensure customer satisfaction and adherence to the organization’s policies. Coordinate problem resolution with appropriate departments. 

Periodically reach out to customers to determine satisfaction with the organization, products, and services 

Maintain records and prepare reports on sales activities.  

Expand knowledge of HVAC products and keep current with latest trends within the industry 

Work positively with all levels of management and peers to ensure all areas and departments are kept up to speed and are working as an effective team to deliver the highest level of service possible. 

Understand and follow work instructions, operating procedures, and company policies. 

Participate in additional projects/activities to support ongoing business needs.

Nature & Scope

Works within well-defined instructions

Uses established procedures and works under supervision to perform assigned tasks 

Work is closely supervised

Knowledge & Skills

Knowledge of HVAC equipment/products is preferred 

General Microsoft Office skills (Outlook, Excel, Word) as well as working knowledge of data base applications 

Effective and high-quality Customer Service/Relationship management skills via walk-ins, phone, and email; 

Positive, professional attitude, handling difficult customers with ability to diffuse negative situations 

Good phone etiquette and e-mail etiquette 

Ability to deal with high-volume customer traffic 

Effective verbal skills – must be able to explain fairly technical parts of information clearly 

Written skills – must be able to effectively & timely communicate via e-mail with customers & accurately input orders 

Effective organizational skills and time management skills including ability to prioritize and multi-task 

High level of attention to detail and accuracy 

Ability to establish positive working relationships with internal and external customers and employees 

Ability to use good judgment and strong work ethics and integrity on the job 

Ability to understand and follow procedures, work instructions, and company policies

Competency

Experience:

1 – 3 years of progressive sales experience 

Education/Certification

High School diploma or GED equivalent, some colleges preferred 

People Management: No

Physical Requirements / Work Environment

Must be able to perform essential responsibilities with or without reasonable accommodations

Reports To

Branch Manager / Supervisor, Customer Service 

Pay rate: $23.00 per hour

Qualified Applicants must be legally authorized for employment in Canada. Qualified applicants will not require employer sponsored work authorization now or in the future for employment in Canada.

The Company provides equal employment opportunity to all employees and applicants regardless of a person’s race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. The Company will comply with all federal and state regulations and statutes pertaining to individuals with disabilities.

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More about this job

Responsibilities

Sell products and services to prospective and established customers while providing responsive support through in-person, phone, and email interactions. Process orders and quotes, coordinate shipments and issue resolution, maintain customer relationships, and support sales growth and customer satisfaction.

Requirements

Requires 1–3 years of progressive sales experience and a high school diploma or GED; some college is preferred. Candidates should have strong customer service, communication, organization, and accuracy skills, with HVAC product knowledge preferred and working knowledge of Microsoft Office and database applications.

Skills

Customer Service
Inside Sales
Sales Order Processing
HVAC Product Knowledge
Microsoft Office
Database Applications
Product Recommendations
Order Accuracy
Shipment Coordination
Returns and Warranty Support
Problem Resolution
Verbal Communication
Written Communication
Time Management
Attention to Detail

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Inside Sales
HVAC
Industrial Machinery
Sales
New Business
Account Maintenance
Dealer Relationships
Order Processing
Purchase Orders
Payment Processing
Quotes
Delivery Dates
Product Recommendations
Shipment Coordination
Manufacturing
Distribution
Vendor Coordination
Product Information
Technical Information
Customer Satisfaction
Returns
Warranties
Sales Reporting
Microsoft Outlook
Microsoft Excel
Microsoft Word
Database Applications
Time Management
Problem Resolution

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