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Dairy Queen (Best Star Restaurants Ltd)

Shift Leader

15 Scotia Drive, Stewiacke, NS, B0N 2J0, Canada

Pay Rate: $20.00 + depending on experience · Full-time

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Job details

Pay: Pay Rate: $20.00 + depending on experience
Job type: Full-time
Posting language: English
Posted: Jun 8, 2026

Original job description

Shift Lead

You are applying for a job with a franchisee of the Dairy Queen® system and not American Dairy Queen Corporation or International Dairy Queen, Inc. Franchisees are independent business owners. The franchisee of this restaurant will be your employer if you are hired and will make all hiring, wage, hour, and other employment-related decisions."

We strive to create positive memories for all our fans so we are looking for positive, energetic employees who are passionate about the Dairy Queen® brand and delivering exceptional customer (fan) service. If you enjoy working in a fun, fast paced environment while providing exceptional customer service, we would love to hear from you! Applicants should be eager to lead, do things right, be accountable, have ownership in what they do, and be able to create smiles and stories for our fans.

Job Functions:

Be an ambassador of the Dairy Queen brand and be professional in every aspect of performance
Enthusiastically greet and welcome fans to the Dairy Queen brand
Strive to exceed fan expectations and deliver fan first service through timely and quality service
Assist in the management of specific areas of the restaurant during scheduled shifts
Pace the crew to high levels of performance by understanding the importance of speed of service and resolve bottlenecks in work flow
Assist the GM and Assistant Manager(s) with training and coachingdq crew members to build a highly skilled and productive team
Ensure that the restaurant is properly organized and staffed
Create and maintain a positive, safe, clean, and inviting environment for fans and team members
Calmly solve fan concerns and embrace Dairy Queen's service recovery standards
Be a willing team player and maintain a cooperative, harmonious working relationship with management and team members
Models performance standards for all team members and work stations
At all times exhibit a genuine passion for excellence
Perform other duties as assigned by management

Requirements:

Minimum 6+ months of high volume quick service restaurant experience required
High School diploma or equivalent
Must be capable of supervising specific areas of the business in a fast-paced environment
Strong knowledge and application of safe food handling practices
Must be ServSafe® certifiable
Highly organized and detail oriented
Work well under pressure packed situations while maintaining a great attitude
Comfortable standing for entire shift and able to lift 50 pounds
Exhibit good manners, proper personal hygiene, and promptness
Have fun and maintain a positive attitude at all times!

Pay Rate: $20.00 + depending on experience

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More about this job

Responsibilities

The Shift Leader is responsible for managing restaurant operations during their shift, including pacing the crew and ensuring high levels of performance. They also assist in training team members and maintaining a clean, safe, and inviting environment for customers.

Requirements

Applicants must have at least 6 months of high-volume quick-service restaurant experience and a high school diploma or equivalent. Candidates are required to be ServSafe certifiable and capable of working in a fast-paced environment while standing for the duration of their shift.

Skills

Leadership
Customer Service
Team Management
Food Safety
Staff Training
Conflict Resolution
Operational Management
Time Management
Communication
Problem Solving
Organization
Attention To Detail

Visa sponsorship

Not detected in the job text

Keywords

Shift Leader
Quick Service Restaurant
Dairy Queen
ServSafe
Food Handling
Customer Service
Team Leadership
Restaurant Management
Staff Training
Operations
Hospitality
Fast-paced Environment

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