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Added 7 mins ago
IF
Gestionnaire principal de la location/Senior Manager Rental
Impact Fulfillment Services
Montreal, QC
- Full-time
…du poste assurera la gestion directe de tout le personnel du service de location, notamment : les chargés de comptes location, les gestionnaires de succursale (location), les superviseurs…
Added 7 mins ago
PF
Traveling Merchandiser
Performance Food Group
Kelowna, BC
- Full-time
Must have a valid driver’s license, clean driving record, reliable vehicle (snow tires may be required), and proper valid insurance · Must have valid insurance for work that meets minimum requirements
Added 7 mins ago
LC
CA-Business Development Manager
LEON CYCLE
Toronto, ON
- Full-time
Work closely with Marketing, Operations and Customer Service to support the full lifecycle of the partnerships.
Added 22 mins ago
SD
Store Administrator, Hourly Part Time Day
Shoppers Drug Mart
Hamilton, ON
- Part-time
Generate and distribute Customer AR Statements on a monthly/periodic basis.
Added 28 mins ago
LI
Épicerie Assistant Gérant Spécialiste temps partiel jour
Loblaws Inc.
La Tuque, QC
- Part-time
Offrant un service à la clientèle exceptionnel;
Added 37 mins ago
BC
Registered Practical Nurse - Cardiology/Telemetry
Brant Community Healthcare System
Brantford, ON
- Full-time
Demonstrates commitment to exceptional customer service with patients, families, staff, colleagues and community partners
Added 37 mins ago
BC
Registered Practical Nurse - Cardiology/Telemetry
Brant Community Healthcare System
Brantford, ON
- Full-time
Demonstrates commitment to exceptional customer service with patients, families, staff, colleagues and community partners
Added 37 mins ago
BC
RPN Inpatient Rehabilitation
Brant Community Healthcare System
Brantford, ON
- Full-time
Demonstrates commitment to exceptional customer service with patients, families, staff, colleagues and community partners
Added 37 mins ago
BC
Registered Practical Nurse - Operating Room
Brant Community Healthcare System
Brantford, ON
- Full-time
Demonstrates commitment to exceptional customer service with patients, families, staff, colleagues and community partners
Added 37 mins ago
BC
Registered Practical Nurse - Operating Room
Brant Community Healthcare System
Brantford, ON
- Full-time
Demonstrates commitment to exceptional customer service with patients, families, staff, colleagues and community partners
Added 37 mins ago
BC
Medical Radiation Technologist
Brant Community Healthcare System
Brantford, ON
- Full-time
Excellent demonstrated customer service/communication skills
Added 58 mins ago
CE
Part-time Key Holder - Claire's Premium Outlet Edmonton
Claires Essentials LLC
Leduc, AB
- Part-time
Upon submitting your application, you can expect an update within 5 days. If the hiring manager wants to proceed with your application, the process will involve a face-to-face interview in…
Added 1 hour ago
C-
Sales Manager
CaribbeanFood.ca - IFBC
Toronto, ON
- Full-time
…seeking reliable distributor deals. The company enhances the customer experience through Club Caribb, a membership program that provides exclusive perks, recipes, swag, and members-only…
Added 1 hour ago
VC
Financial Analyst, Finance
Vancouver Coastal Health
Vancouver, BC
- $38.9 to $55.92 CAD / hour
- Full-time
Conduct financial, statistical, and workload analyses to support organizational planning, service redesign, business transformation initiatives, and operational decision-making.
Added 1 hour ago
RC
Cree Subs Sandwich Artist (Overnights)
River Cree Resort & Casino
Spruce Grove, AB
- Part-time
Customer Service Skills Need proper customer service skills as this position is in direct contact with the customers.
Added 1 hour ago
MO
Framing Manager
Michaels of Canada, ULC.
Canada
- Full-time
Lead and coach a team of framers who focus on building customer relationships while creating a framing solution for their art. Drive custom framing sales. Assist customers in creating a…
Added 2 hours ago
S
Manager, Planning and Project Controls, BC Health Workday
Sanya’k̓ula
BC · British Columbia, Canada
- Full-time
Reporting to the Director, Project Management Office, BC Health Workday, the Manager, Planning and Project Controls has direct responsibility for the provision, development and…
Added 2 hours ago
PH
Manager, Planning and Project Controls, BC Health Workday
Provincial Health Services Authority
BC · British Columbia, Canada
- Full-time
Reporting to the Director, Project Management Office, BC Health Workday, the Manager, Planning and Project Controls has direct responsibility for the provision, development and…
Added 2 hours ago
A
Order-to-Delivery Business Lead
ABB
AB · ON
- $119,000 to $190,400 CAD / year
- Full-time
Main stakeholders are the Installation Products business sponsor, Supply Chain, Manufacturing Operations, Distribution and Customer Service, Sales, Finance, and Information Systems.
Added 2 hours ago
Director, High Risk Portfolio Management Team (Commercial Banking)
Bank of Montreal
Vancouver, BC · Winnipeg, MB · Victoria, BC · Calgary, AB · Edmonton, AB
…oversight capabilities by providing specialized expertise, advisory support, and strategic guidance for accounts exhibiting deteriorating financial performance, emerging risk indicators, or…
Added 3 hours ago
N
Shuttle Driver - Temporary
Norpro
Sault Ste. Marie, ON
- Part-time
Evening shift
Added 3 hours ago
O
Channel manager
Oqitor
Vancouver, BC
- Full-time
Role Description The Channel Manager is a full-time, on-site role based in Vancouver, BC, responsible for building, managing, and growing Oqitor’s network of channel partners, including…
Added 3 hours ago
ML
Sr. Manager, Enterprise Consolidation, Planning & SG&A
Maple Leaf Foods Inc.
Mississauga, ON
- Full-time
- Hybrid
We use Artificial Intelligence (AI) tools to support parts of our recruitment process. AI does not make hiring decisions; all decisions are made by human reviewers.
Added 4 hours ago
SC
shift supervisor - Store# 23274, 65 DUSK DR
Starbucks Coffee Company
Brampton, ON
- Full-time
As a Starbucks Shift Supervisor, you will assist the store manager in executing store operations during scheduled shifts. As a team lead, you will deploy partners and delegate tasks to…
Added 4 hours ago
RM
Clinical Nurse Specialist Navigator
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Full-time
Must have access to a reliable vehicle and the ability to travel within the community as required · Must be available to work 12 hours day shifts from Monday to Sunday

Dakota Dunes Resort

Guest Services Assistant Manager - SPA

Saskatoon, SK, Canada

Full-time

Apply on easyapply.co About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 10, 2026
Posting language: English
Posted: Aug 27, 2026

Original job description

NEW: Opening December 2026, Dakota Dunes Thermal Spa

Dakota Dunes Thermal Spa is a world-class destination featuring our NEW one of a kind INDIGENOUS themed THERMAL WATERS SPA that features expansive thermal waters, spa rituals, day spa services, and inspired food & beverage offerings. Our mission is to create an unforgettable guest journey that nurtures wellbeing, connection, and renewal.

Position Overview

The Guest Services Assistant Manager will be responsible for overseeing the daily operation of the Guest Services department and ensuring an exceptional guest experience from arrival through departure at the Dakota Dunes Thermal Spa.

This position provides hands-on leadership, coaching, and operational support, while developing a confident and knowledgeable Guest Services team that will strive to maintain high standards of service, professionalism, cleanliness, communication, and guest satisfaction.

Key Responsibilities

Leadership & Team Management

· Support recruitment, onboarding, training, scheduling, and performance management of Guest Service employees.

· Conduct pre-shift briefings and maintain clear communication to occupancy, groups, VIPs, closures, treatment availability, and operational changes.

· Provide coaching and constructive feedback to employees.

· Monitor employee attendance, punctuality, uniform standards, grooming, and adherence to workplace policies.

· Assist with development and integration of front desk SOPs, reservation procedures, scripts, checklists, retail controls, guest communication, and emergency protocols.

· Support configuration and testing of reservation, POS, payment, RFID/wristband, locker, gift card, telephone, and related systems.

Guest Services Operations

· Oversee daily front desk flow, reservation accuracy, arrivals, departures, payments, retail, guest accounts, and queue management.

· Resolve guest concerns promptly and professionally and authorize service recovery within delegated limits.

· Coordinate with all other departments to solve guest needs.

· Monitor capacity, treatment availability, no-shows, late arrivals, cancellations, waitlists, and guest movement.

· Ensure accurate handling of waivers, guest profiles, notes, payment information, wristbands/RFID credentials, lockers, and retail transactions.

· Support opening/closing, cash reconciliation, safe access, and shift handovers.

· Well versed in all thermal experiences, treatments, dining, retail, memberships/packages, policies, accessibility information, and resort offerings to promote services and make recommendations.

Administration & Financial Management

· Monitor labour deployment, retail inventory, cash controls, discounts, refunds, gift cards, and transaction accuracy.

· Review daily reports, guest feedback, service recovery, reservation errors, and front-desk KPIs.

· Assist with maintaining accurate records, logs, reports, and other required documentation.

· Review and verify guest accounts and assist with resolving billing discrepancies.

· Maintain accurate records relating to guest requests, complaints, incidents, and service recovery.

Guest Experience & Innovation

· Observe the entire arrival and departure journey, and identify friction points before they affect guest satisfaction.

· Follow up on guest concerns to ensure appropriate resolution.

· Maintain a visible and approachable presence within Guest Services.

· Support accessibility, inclusion, cultural respect, and consistent communication across the guest journey.

Qualifications

· Certificate in Hospitality Management, Tourism, Administration, or a related field.

· Minimum 5 years of leadership experience in a spa, resort, or hospitality environment.

· Experience with hotel property management or reservation systems, and Microsoft Office software.

· Proven ability to provide exceptional guest services.

· Strong attention to detail, organizational, and time management skills.

· Passion for wellness, guest experience, and creating memorable environments.

· Excellent communication, organizational, and leadership skills.

· Knowledge of Saskatchewan tourism and local attractions is considered an asset.

Compensation & Benefits

Competitive salary commensurate with experience.
Performance-based incentive program.
Comprehensive health benefits and employee discounts.
Professional development and advancement opportunities.

Join Our Team

Applicants must currently reside in the Saskatoon area; relocation may be considered from within Canada. If you are an inspiring leader ready to open and lead a premier destination spa experience, we invite you to apply online today.

Apply on easyapply.co About employer

More about this job

Responsibilities

The Guest Services Assistant Manager at Dakota Dunes Resort will lead and coach the front desk team, manage daily guest arrivals, departures and payments, and resolve guest concerns. The role also handles scheduling, cash controls and reports.

Requirements

Candidates need at least 5 years of leadership experience in a spa, resort or hospitality setting, plus a certificate in hospitality, tourism or administration. Experience with reservation or property systems and Microsoft Office is required, along with strong guest service and communication skills.

Skills

Property management systems
Reservation systems
POS systems
Microsoft Office
RFID/wristband systems
Gift card systems
Cash reconciliation
Team leadership and coaching
Staff scheduling
Service recovery
Guest relations
Retail inventory control
Financial reporting
Billing reconciliation
Telephone systems
Customer service
Time management
Attention to detail

Benefits

Performance-based incentive program
Comprehensive health benefits
Employee discounts
Professional development
Advancement opportunities

Keywords

Guest Services
Assistant Manager
Spa Management
Front Desk
Hospitality
Resort
Thermal Spa
Reservation Systems
Property Management System
POS
Microsoft Office
Team Leadership
Guest Experience
Customer Service
Cash Reconciliation
Wellness
Saskatoon
Hotel Operations

Seniority

Mid level

Perks

Performance bonus
Employee discount

Tools

Microsoft Office
Reservation system
POS system
RFID/wristband system
Property management system

Languages

English

Fields of study

Hospitality Management
Tourism
Administration

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Work requirements

Jobs in Canada