Head Server / Shift Lead - SPA

NEW: Opening December 2026, Dakota Dunes Thermal Spa

Dakota Dunes Thermal Spa is a world-class destination featuring our NEW one of a kind INDIGENOUS themed THERMAL WATERS SPA that features expansive thermal waters, spa rituals, day spa services, and inspired food & beverage offerings. Our mission is to create an unforgettable guest journey that nurtures wellbeing, connection, and renewal.

Position Overview

The Head Server or Shift Lead is responsible for supporting the daily operations of the Prairie Rose Kitchen restaurant and Red Willow Café grab 'n' go while providing leadership and direction to front-of-house team members during assigned shifts. This position ensures guests receive friendly, efficient, and high-quality service while maintaining food and beverage service standards, cleanliness, and operational procedures.

The Head Server / Shift Lead acts as a key point of contact for employees and guests during their shift and supports the Food and Beverage Manager with daily operations; working closely with culinary, bar, guest services, and spa operations.

Key Responsibilities

· Lead pre-shift briefings and communicate reservations, groups, menu changes, allergies, VIPs, spa considerations, and operational priorities.

· Assign sections and side work and coordinate breaks to maintain service coverage.

· Monitor service pace, table status, guest satisfaction, and team performance throughout the shift.

· Ensure food safety, sanitation cleanliness standards are followed.

· Report accidents, hazards, equipment concerns, and other safety issues promptly.

· Follow and reinforce all company health and safety policies.

· Coach employees in real time and provide practical support during peak periods.

· Coordinate with kitchen and bar leadership on timing, quality, shortages, and service recovery.

· Handle guest concerns within authority and escalate significant matters appropriately.

· Complete shift handovers, closing checks, cash/POS requirements, and incident documentation as assigned.

· Ensure service feels attentive and polished while respecting the relaxed pace and atmosphere of a thermal spa.

· Guide guests through menus and confidently explain ingredients, dietary options, beverages, and spa appropriate recommendations.

· Encourage thoughtful upgrades and additional purchases without creating pressured sales experience.

· Recognize guest cues and adapt service style to individual needs.

· Support accurate POS use, discounts, voids, complimentary items, cash handling, tip procedures, and end-of-shift reporting.

· Monitor service supplies and communicate inventory needs.

· Support training documentation, performance feedback, and operational improvement.

· Assist with server, host, busser, and food-runner training and mock services.

· Participate in menu tastings and product knowledge training.

Qualifications

· Minimum 3 years’ experience in food and beverage restaurant, café, or hospitality operations.

· Previous leadership or supervisory experience is preferred.

· Ability to work in a fast-paced environment and manage multiple priorities.

· Strong problem solving and teamwork skills.

· Serve It Right Saskatchewan (SIRS) certification.

· Safe Food Handling Certification is an asset.

· WHMIS certification is preferred.

· First Aide and CPR certification is an asset.

· Minimum 19 years of age.

· Ability to work flexible hours, including evenings, weekends, holidays, and on-call shifts as required.

Compensation & Benefits

• Competitive salary commensurate with experience.
• Performance-based incentive program.
• Comprehensive health benefits and employee discounts.
• Professional development and advancement opportunities.

Join Our Team

Applicants must currently reside in the Saskatoon area; relocation may be considered from within Canada. If you are an inspiring leader ready to open and lead a premier destination spa experience, we invite you to apply online today.