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Added 3 mins ago
RI
Oracle Project Manager
Raas Infotek
Brampton, ON
- Contract
Work closely with third party technology vendors; ability to challenge the vendor design to ensure what is being built satisfies the needs of our business partners.
Added 3 mins ago
RI
Oracle Project Manager
Raas Infotek
Brampton, ON
- Contract
Work closely with third party technology vendors; ability to challenge the vendor design to ensure what is being built satisfies the needs of our business partners.
Added 3 mins ago
ZI
Office Coordinator
ZenaTech Inc.
Vancouver, BC
- $65,000 to $75,000 CAD / year
- Full-time
Track office service requests, vendor contacts, recurring services, invoices, and renewal dates; escalate issues to the Project Admin Manager / Office Manager as needed
Added 3 mins ago
AS
Tableau and Power BI SME
Apex Systems
Toronto, ON
- $63 to $68 USD / hour
- Contract
…financial services organization in Toronto. Reporting to the Senior Manager, Analytics Platforms, this role leads the migration from Tableau to Power BI and Microsoft Fabric as part of a…
Added 3 mins ago
ZI
Office Coordinator
ZenaTech Inc.
Vancouver, BC
- $65,000 to $75,000 CAD / year
- Full-time
Track service requests, vendor contacts, recurring services, invoices, insurance documents, and renewal dates for review by the Project Admin Manager / Office Manager
Added 3 mins ago
KD
Office Manager & Executive Assistant
Kelly Deck Design
Vancouver, BC
- Full-time
The studio is in a period of strong growth, both at home and abroad. We are looking for a personable, organized and proactive Office Manager & Executive Assistant to join our team.
Added 7 mins ago
Manager, Change Management
Hydro One Networks Inc
Toronto, ON
Reporting to the Director, Strategic Change the Sr Manager is accountable for leading the delivery of organizational change strategies and plans for medium and large-scale enterprise…
Added 21 mins ago
OR
Senior Procurement Specialist
OSL Retail Services
Mississauga, ON
- $70,000 to $75,000 CAD / year
- Full-time
…(PP/PR). Perform complex data analysis to identify new marketing vendor sourcing, expanding vendor pool and other cost optimization opportunities to generate cost savings for categories…
Added 21 mins ago
AI
Manager, Project Management
American Iron & Metal (AIM)
Hamilton, ON
- Full-time
The Manager, Project Management is responsible for leading the planning, execution, and delivery of construction, mechanical, and facility improvement projects across multiple operational…
Added 35 mins ago
Production Development Engineering Intern (Co-op), Winter 2027
Clutch Technologies Inc.
Mississauga, ON
…ones. You'll agree on the main project and its target with your manager by the end of week two. Projects we expect to have this term…
Added 37 mins ago
SC
Inbound Warehouse Supervisor - Nasys
Sysco Canada Inc.
Moncton, NB
- Full-time
Daily communication with Merchandizing team to identify any logistic issues or delays from the vendor or inbound carrier
Added 37 mins ago
LM
DIRECTOR OF INFORMATION TECHNOLOGY
Lacroix Médecine Privée
Quebec, QC
- Full-time
We are looking for an experienced manager with a strong business acumen and excellent technological expertise, recognized for their leadership, judgment, and ability to drive organizational…
Added 43 mins ago
Manager, Market Insights (19 Month Term)
Invest Ottawa
Ottawa, ON
The Manager is responsible for the Market Insights operating model, including intake, triage, prioritization, workflow, service standards, quality assurance, reporting, vendor research…
Added 43 mins ago
O
Facilities and Administrative Coordinator
OPTrust
Toronto, ON
- Full-time
Provide support to the Director and Manager on reports, programs, and initiatives as required.
Added 51 mins ago
GF
Service Technician - Facility - Scarborough
GoodLife Fitness
Toronto, ON
- Full-time
Recognize where extra support is needed to manage total workload and communicate with manager to supplement with extra resources where required.
Added 1 hour ago
AW
Operations Manager - DTC and E-Commerce
Advisor Works
Toronto, ON
- $90,000 to $115,000 CAD / year
- Full-time
…products shortly. We are looking for an entrepreneurial Operations Manager to build the repeatable systems, reporting, and day-to-day operating discipline that will make that…
Added 1 hour ago
Business Solutions Manager
Hydro One Networks Inc
Toronto, ON
Support and advise the Manager in implementing the Divisions goals/objectives/strategies by managing and optimizing the communications and interaction between the (Hydro One) Line of…
Added 1 hour ago
AC
Manager, Digital Product - Marketing Experience
Air Canada
Toronto, ON
- Full-time
Air Canada is seeking a Manager, Product to lead the Marketing Tools & Experiences stream.
Added 1 hour ago
SM
RQ11678 – Software Developer – ERP / Case Management – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
PeopleSoft security, workflow, and tools such as PeopleSoft Update Manager (PUM), Change Assistant, and Data Mover.
Added 1 hour ago
SM
RQ11679 – Software Developer – ERP / Case Management – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
…enhancing HR and payroll processes, expanding employee and manager self-service capabilities, modernizing legacy interfaces, and delivering secure, reliable, and efficient digital…
Added 1 hour ago
Mechanical Design Co-op
Eclipse Automation
Cambridge, ON
Communicate all requested design changes to the Applications Manager
Added 1 hour ago
C
Administrator ERP System
Chartwell
Montreal, QC
- Full-time
Review, troubleshoot, resolve and/or escalate system errors and issues to the system vendor when necessary.
Added 1 hour ago
C
Consumer Electronics Product Manager
CWD
Niagara Falls, ON
- $80,000 to $95,000 CAD / year
- Full-time
We are actively seeking Consumer Electronics Product Manager to join our exceptionally talented and collaborative team! This posting reflects an existing vacancy within our Niagara Falls…
Added 1 hour ago
R&
Manager, Global Event
Robertson & Company Ltd.
Toronto, ON
- Contract
Robertson is seeking a skilled Manager, Global Event to join our client in support of an existing vacancy.
Added 1 hour ago
S
Logistics Supervisor
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- Full-time
Monitor vendor and supplier contracts for validity and accuracy, including certificates and agreements as required.

Dalhousie University

Manager Service Operations

Halifax, NS, Canada

Salary $82,887 - $111,181 per annum based on 35 hours per week · Full-time

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Job details

Pay: Salary $82,887 - $111,181 per annum based on 35 hours per week
Job type: Full-time
Apply by: Nov 4, 2026
Working hours: 35 hours per week
Posting language: English
Posted: Oct 5, 2026

Original job description

Position Details

Position Information

Position Title Manager Service Operations

Research Project

Department/Unit ITS Client Services

Location Halifax, Nova Scotia, Canada

Posting Number S301-26

Employee Group DPMG

Position Type Term

Duration of Contract (if applicable) 14 months

Employment Type Full Time

Full-time Equivalency (FTE) 1.0

Salary $82,887 - $111,181 per annum based on 35 hours per week

Classification ADM-07

Provisional Statement

This is a provisional classification. Formal regular review classification procedures may be initiated at any time by the incumbent or supervisor after the incumbent has worked a minimum of six months in the role.

About Dalhousie University

Dalhousie University is Atlantic Canada’s leading research-intensive university and a driver of the region’s intellectual, social and economic development. Located in the heart of Halifax, Nova Scotia, with an Agricultural Campus in Truro/Bible Hill, Dalhousie is a truly national and international university, with more than half of our almost 21,000 students coming from outside of the province. Our 6,000 faculty and staff foster a vibrant, purpose-driven community, that celebrated 200 years of academic excellence in 2018.

Job Summary

Information Technology Services ( ITS ) is dedicated to a constructive, team-orientated environment, gathering varied perspectives, sharing knowledge, and building effective partnerships that enable our partners to achieve their goals by advising, providing solutions, and delivering service excellence in alignment with the University’s mission and goals. Reporting to the Director of Technical Support Services, the Manager of Service Operations leads the Support Desk and Endpoint Services teams, ensuring secure, reliable, and client-focused technology support for the university community.

Key Responsibilities

Lead the Support Desk and Endpoint Services teams, ensuring the delivery of high-quality technology support and service excellence for faculty, staff, and students across all campuses and remote locations.
Manage daily operations, establish priorities, allocate resources, and oversee the continuous improvement of support services, processes, and IT service management practices.
Collaborate with Information Security, Infrastructure, and university stakeholders to implement technology standards, security controls, and device management policies that support institutional requirements.
Provide leadership in human resource management, including recruitment, performance management, staff development, training, workforce planning, and fostering an engaged and collaborative team culture.
Monitor service performance, analyze operational metrics, respond to stakeholder concerns, and implement improvements to enhance service quality and user satisfaction.
Contribute to strategic planning, project delivery, technology evaluations, and the development of new services, working closely with university partners and vendors to support evolving business and technology needs.

Note

The successful applicant will be eligible for hybrid work (combination of in-person work on campus and remote work from within Nova Scotia) as agreed by all parties based on operational requirements and university guidelines.

Required Qualifications

Undergraduate degree in Business Administration, Computer Science, Information Technology, or a related field, with considerable progressive experience in IT service delivery leadership and operations management, (or an equivalent combination of training and experience).
Demonstrated experience leading technical support, service desk, endpoint management, or customer-facing IT teams in a complex organization.
Proven leadership experience in staff supervision, performance management, recruitment, coaching, and team development.
Strong knowledge of IT service management principles, operational planning, process improvement, and service excellence.
Excellent analytical, problem-solving, communication, and relationship-building skills, with the ability to collaborate effectively with diverse stakeholders.
Demonstrated ability to lead strategic initiatives, manage competing priorities, and drive change in a fast-paced technology environment.

Assets

Experience working in a post-secondary education or large public-sector environment.
Knowledge of endpoint management platforms such as Microsoft Intune and enterprise device management practices.
Experience supporting information security, compliance, and technology governance initiatives.
Experience managing technology projects, vendor relationships, and operational budgets.

Job Competencies

The successful candidate is expected to demonstrate proficiency in Dalhousie’s core and leadership competencies, in particular:

Respect & Inclusion
Adaptability
Knowledge & Thinking Skills
Communication
Service

Additional Information

Dalhousie University supports a healthy and balanced lifestyle. Our total compensation package includes a defined benefit pension plan, health and dental plans, a health spending account, an employee and family assistance program and a tuition assistance program.

Application Consideration

Applications from current university employees and external candidates are assessed concurrently. Current university employees will be given special consideration.

We sincerely appreciate all applications and note that only candidates selected for an interview will be contacted directly by the hiring department or People and Culture.

Diversity Statement

Dalhousie University commits to achieving inclusive excellence through continually championing equity, diversity, inclusion, and accessibility. The university encourages applications from Indigenous Peoples of Turtle Island (especially Mi’kmaq), persons of Black/African descent (especially African Nova Scotians), and members of other racialized groups, persons with disabilities, women, persons identifying as members of 2SLGBTQIA+ communities, and all candidates who would contribute to the diversity of our community. In accordance with our Employment Equity Policy, preference will be given in hiring processes to candidates who self-identify as members of one or more of the equity-deserving groups listed above. For more information, including details related to our Employment Equity Policy and Plan and definitions of equity-deserving groups please review our Employment Equity information.

If you require any support for the purpose of accommodation, such as technical aids or alternative arrangements, please let us know of these needs and how we can be of assistance. Dalhousie University is committed to ensuring all candidates have full, fair, and equitable participation in the hiring process. Our complete Accommodation Policy can be viewed here .

Posting Detail Information

Number of Vacancies 1

Open Date 10/05/2026

Close Date 10/19/2026

Open Until Filled No

Special Instructions to Applicant

Quick Link for Direct Access to Posting https://dal.peopleadmin.ca/postings/22164

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More about this job

Responsibilities

Lead the Support Desk and Endpoint Services teams, overseeing daily operations, resource allocation, service performance, and continuous improvement of technology support. Manage staff development and collaborate with university stakeholders, security and infrastructure teams, and vendors on technology standards, strategic initiatives, projects, and new services.

Requirements

A bachelor’s degree in Business Administration, Computer Science, Information Technology, or a related field is required, along with considerable progressive experience in IT service delivery leadership and operations management or an equivalent combination of training and experience. Candidates should have experience leading technical support or customer-facing IT teams, managing and developing staff, applying IT service management practices, improving processes, and leading change and strategic initiatives.

Skills

IT Service Delivery Leadership
IT Operations Management
Technical Support
Service Desk Management
Endpoint Management
IT Service Management
Operational Planning
Process Improvement
Staff Supervision
Performance Management
Recruitment
Coaching and Team Development
Strategic Planning
Project Management
Stakeholder Collaboration
Information Security

Benefits

Defined Benefit Pension Plan
Health Insurance
Dental Insurance
Health Spending Account
Employee and Family Assistance Program
Tuition Assistance Program

Visa sponsorship

Not detected in the job text

Keywords

Information Technology Services
IT Service Delivery
IT Operations Management
Support Desk
Endpoint Services
Endpoint Management
Microsoft Intune
IT Service Management
Service Excellence
Operational Planning
Process Improvement
Information Security
Security Controls
Device Management Policies
Performance Management
Workforce Planning
Service Performance Metrics
Strategic Planning
Technology Evaluation
Project Delivery
Vendor Relationships
Operational Budgets
Technology Governance
Compliance
Higher Education

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