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Added 6 mins ago
CF
General Labourer
Cavendish Farms
Lethbridge, AB
- Full-time
We are seeking a dependable and hardworking General Labourer to join our production team. In this role, you will support daily plant operations by assisting with the unloading of raw…
Added 6 mins ago
O
restaurant manager
Osmow's
Edmonton, AB
- Full-time
Plan, organize, direct, control and evaluate daily operations
Added 6 mins ago
CL
restaurant manager
Chopped Leaf
AB · Edmonton, AB
- Full-time
Added 6 mins ago
S
restaurant manager
Stacked
St. Albert, AB
- Full-time
Added 6 mins ago
FC
Project Manager
Federated Co-operatives Limited
Regina, SK
- Full-time
The facilities Local Co-ops build today support their operations, members and communities for decades to come. The Facilities Design and Development team plays a critical role in delivering…
Added 6 mins ago
BI
Regional Manager, Retail Insurance
BMO Insurance
Montreal, QC
- Full-time
You're fluent in French and English to support business operations outside the province of Quebec.
Added 6 mins ago
CS
General Manager - Community Futures South Fraser
Connext Staffing Solutions Inc.
Mission, BC
- Full-time
…lending, free business advisory, mentorship, and self-employment support, especially where traditional financing is not an option. We are a not-for-profit, part of the national Community…
Added 6 mins ago
BC
Project Manager (Construction Manager)
Bantrel Co.
Toronto, ON
- $150,000 to $170,000 CAD / year
- Full-time
We are currently seeking a qualified Project Manager (Construction Manager) to join our Infrastructure team, based out of Toronto ON. The Project Manager will manage the organization and…
Added 6 mins ago
P&
Gestionnaire de comptes (chef d’équipe), Services de pièces de rechange / Account Manager (Team Lead), Spare Parts Services
Pratt & Whitney
Longueuil, QC
- Full-time
…passagers et de marchandises aux services médicaux d’urgence, aux opérations humanitaires et à la lutte contre les feux de forêt, partout dans le…
Added 6 mins ago
CM
Summer Intern- Ag Retail
Crop Management Network Inc.
Camrose, AB
- Internship
Operations and logistics: We invest in our facilities to blend efficiently, and our integrated Crop Management Logistics team are logistics experts at getting product on farm.
Added 6 mins ago
LC
Assistant Bakery Production Manager
Loblaw Companies Limited
Hamilton, ON
- Full-time
Support the Bakery Manager in overseeing daily production operations.
Added 6 mins ago
LV
JUNIOR ASSITANT MANAGER-EN
La Vie En Rose
Quebec, QC
- Full-time
As a member of the management team, you will support the assistant manager and manager in achieving sales goals, maintaining our company standards and motivating your team to excel.
Added 6 mins ago
SE
Branch Manager
Sansom Equipment Limited
Mount Pearl, NL
- Full-time
We are seeking a results-driven Branch Manager to lead our Mount Pearl Branch, overseeing integrated sales support, parts, and field/shop service operations. Reporting to the Vice…
Added 6 mins ago
LV
JUNIOR ASSISTANT MANAGER-EN
La Vie En Rose
Quebec, QC
- Full-time
As a member of the management team, you will support the assistant manager and manager in achieving sales goals, maintaining our company standards and motivating your team to excel.
Added 6 mins ago
GZ
Gestionnaire Immobilier/Property Manager
Gestion Zagora
Quebec, QC
- Full-time
As part of our continued growth, we are seeking a Property Manager to oversee the day-to-day operations of our property portfolio in Montreal.
Added 6 mins ago
CN
Operations Manager - Western Canada
Civeo North America
AB · Alberta, Canada
- Full-time
Civeo Premium Services Employees LP is currently seeking an experienced Operations Manager, Western Canada. The Operations Manager is responsible for leading operations across multiple…
Added 6 mins ago
L
Kitchen Assistant Department Manager - Full Time
Longo's
Central Plains Region, MB
- Full-time
This is your opportunity to advance your career in a leadership role. As the Kitchen Assistant Department Manager, you will assist the Food Service Manager to ensure that the department is…
Added 6 mins ago
LC
Assistant Front Store Manager, Hourly Part Time Flexible Shifts
Loblaw Companies Limited
Timmins, ON
- Part-time
To assist the Front Store Manager (FSM) in managing the human, physical and financial resources of the store and in ensuring that store objectives are achieved by focusing on improving…
Added 6 mins ago
SC
Social Worker
Southbridge Care Homes
Port Hope, ON
- Full-time
Job Purpose: The Social Services Worker provides emotional, social, and practical support to residents and their families within the long-term care home. This role promotes resident…
Added 6 mins ago
S
Produce - Clerk Produce
Sobeys
Summerside, PE
- Full-time
Any other duties as assigned by the Store Manager
Added 6 mins ago
S
Liquor Store - Assistant Manager Liquor Store
Sobeys
Stettler, AB
- Full-time
Support the manager in operating total store requirements
Added 6 mins ago
C
Part-Time keyholder
Claire's
Saskatoon, SK
- $16 USD / hour
- Part-time
Team Collaboration: Support your Store Manager by motivating the team, sharing sales tips, and creating a positive, high-energy vibe that customers (and coworkers) love.
Added 6 mins ago
G
Supervisor - Federal Government Auxiliary Guarding
GardaWorld
Victoria, BC
- Full-time
As a Federal Security Supervisor, you’ll take on a dynamic leadership role supporting security operations across a variety of environments and situations throughout Vancouver Island. No two…
Added 6 mins ago
TC
Assistant Store Manager Winners Homesense Meadowtown Centre
TJX Canada – Winners, Marshalls, HomeSense
Pitt Meadows, BC
- $48,592.5 to $68,029.5 CAD / year
- Full-time
We’re looking for an Assistant Store Manager who is passionate about fostering an inclusive and supportive environment. In this role, you’ll empower your team to deliver unforgettable…
Added 6 mins ago
R-
Team Lead (Full time) - Vernon SmartCentres
RCL - Reitmans Canada Ltd/Ltée
Vernon, BC
- Full-time
Assist with day-to-day operations, including compliance with policies and procedures, loss prevention, opening and closing routines, cash management, report generation, and scheduling…

Dalhousie University

Manager Service Operations

Halifax, NS, Canada

Salary $82,887 - $111,181 per annum based on 35 hours per week · Full-time

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Job details

Pay: Salary $82,887 - $111,181 per annum based on 35 hours per week
Job type: Full-time
Apply by: Nov 4, 2026
Working hours: 35 hours per week
Posting language: English
Posted: Oct 5, 2026

Original job description

Position Details

Position Information

Position Title Manager Service Operations

Research Project

Department/Unit ITS Client Services

Location Halifax, Nova Scotia, Canada

Posting Number S301-26

Employee Group DPMG

Position Type Term

Duration of Contract (if applicable) 14 months

Employment Type Full Time

Full-time Equivalency (FTE) 1.0

Salary $82,887 - $111,181 per annum based on 35 hours per week

Classification ADM-07

Provisional Statement

This is a provisional classification. Formal regular review classification procedures may be initiated at any time by the incumbent or supervisor after the incumbent has worked a minimum of six months in the role.

About Dalhousie University

Dalhousie University is Atlantic Canada’s leading research-intensive university and a driver of the region’s intellectual, social and economic development. Located in the heart of Halifax, Nova Scotia, with an Agricultural Campus in Truro/Bible Hill, Dalhousie is a truly national and international university, with more than half of our almost 21,000 students coming from outside of the province. Our 6,000 faculty and staff foster a vibrant, purpose-driven community, that celebrated 200 years of academic excellence in 2018.

Job Summary

Information Technology Services ( ITS ) is dedicated to a constructive, team-orientated environment, gathering varied perspectives, sharing knowledge, and building effective partnerships that enable our partners to achieve their goals by advising, providing solutions, and delivering service excellence in alignment with the University’s mission and goals. Reporting to the Director of Technical Support Services, the Manager of Service Operations leads the Support Desk and Endpoint Services teams, ensuring secure, reliable, and client-focused technology support for the university community.

Key Responsibilities

Lead the Support Desk and Endpoint Services teams, ensuring the delivery of high-quality technology support and service excellence for faculty, staff, and students across all campuses and remote locations.
Manage daily operations, establish priorities, allocate resources, and oversee the continuous improvement of support services, processes, and IT service management practices.
Collaborate with Information Security, Infrastructure, and university stakeholders to implement technology standards, security controls, and device management policies that support institutional requirements.
Provide leadership in human resource management, including recruitment, performance management, staff development, training, workforce planning, and fostering an engaged and collaborative team culture.
Monitor service performance, analyze operational metrics, respond to stakeholder concerns, and implement improvements to enhance service quality and user satisfaction.
Contribute to strategic planning, project delivery, technology evaluations, and the development of new services, working closely with university partners and vendors to support evolving business and technology needs.

Note

The successful applicant will be eligible for hybrid work (combination of in-person work on campus and remote work from within Nova Scotia) as agreed by all parties based on operational requirements and university guidelines.

Required Qualifications

Undergraduate degree in Business Administration, Computer Science, Information Technology, or a related field, with considerable progressive experience in IT service delivery leadership and operations management, (or an equivalent combination of training and experience).
Demonstrated experience leading technical support, service desk, endpoint management, or customer-facing IT teams in a complex organization.
Proven leadership experience in staff supervision, performance management, recruitment, coaching, and team development.
Strong knowledge of IT service management principles, operational planning, process improvement, and service excellence.
Excellent analytical, problem-solving, communication, and relationship-building skills, with the ability to collaborate effectively with diverse stakeholders.
Demonstrated ability to lead strategic initiatives, manage competing priorities, and drive change in a fast-paced technology environment.

Assets

Experience working in a post-secondary education or large public-sector environment.
Knowledge of endpoint management platforms such as Microsoft Intune and enterprise device management practices.
Experience supporting information security, compliance, and technology governance initiatives.
Experience managing technology projects, vendor relationships, and operational budgets.

Job Competencies

The successful candidate is expected to demonstrate proficiency in Dalhousie’s core and leadership competencies, in particular:

Respect & Inclusion
Adaptability
Knowledge & Thinking Skills
Communication
Service

Additional Information

Dalhousie University supports a healthy and balanced lifestyle. Our total compensation package includes a defined benefit pension plan, health and dental plans, a health spending account, an employee and family assistance program and a tuition assistance program.

Application Consideration

Applications from current university employees and external candidates are assessed concurrently. Current university employees will be given special consideration.

We sincerely appreciate all applications and note that only candidates selected for an interview will be contacted directly by the hiring department or People and Culture.

Diversity Statement

Dalhousie University commits to achieving inclusive excellence through continually championing equity, diversity, inclusion, and accessibility. The university encourages applications from Indigenous Peoples of Turtle Island (especially Mi’kmaq), persons of Black/African descent (especially African Nova Scotians), and members of other racialized groups, persons with disabilities, women, persons identifying as members of 2SLGBTQIA+ communities, and all candidates who would contribute to the diversity of our community. In accordance with our Employment Equity Policy, preference will be given in hiring processes to candidates who self-identify as members of one or more of the equity-deserving groups listed above. For more information, including details related to our Employment Equity Policy and Plan and definitions of equity-deserving groups please review our Employment Equity information.

If you require any support for the purpose of accommodation, such as technical aids or alternative arrangements, please let us know of these needs and how we can be of assistance. Dalhousie University is committed to ensuring all candidates have full, fair, and equitable participation in the hiring process. Our complete Accommodation Policy can be viewed here .

Posting Detail Information

Number of Vacancies 1

Open Date 10/05/2026

Close Date 10/19/2026

Open Until Filled No

Special Instructions to Applicant

Quick Link for Direct Access to Posting https://dal.peopleadmin.ca/postings/22164

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More about this job

Responsibilities

Lead the Support Desk and Endpoint Services teams, overseeing daily operations, resource allocation, service performance, and continuous improvement of technology support. Manage staff development and collaborate with university stakeholders, security and infrastructure teams, and vendors on technology standards, strategic initiatives, projects, and new services.

Requirements

A bachelor’s degree in Business Administration, Computer Science, Information Technology, or a related field is required, along with considerable progressive experience in IT service delivery leadership and operations management or an equivalent combination of training and experience. Candidates should have experience leading technical support or customer-facing IT teams, managing and developing staff, applying IT service management practices, improving processes, and leading change and strategic initiatives.

Skills

IT Service Delivery Leadership
IT Operations Management
Technical Support
Service Desk Management
Endpoint Management
IT Service Management
Operational Planning
Process Improvement
Staff Supervision
Performance Management
Recruitment
Coaching and Team Development
Strategic Planning
Project Management
Stakeholder Collaboration
Information Security

Benefits

Defined Benefit Pension Plan
Health Insurance
Dental Insurance
Health Spending Account
Employee and Family Assistance Program
Tuition Assistance Program

Visa sponsorship

Not detected in the job text

Keywords

Information Technology Services
IT Service Delivery
IT Operations Management
Support Desk
Endpoint Services
Endpoint Management
Microsoft Intune
IT Service Management
Service Excellence
Operational Planning
Process Improvement
Information Security
Security Controls
Device Management Policies
Performance Management
Workforce Planning
Service Performance Metrics
Strategic Planning
Technology Evaluation
Project Delivery
Vendor Relationships
Operational Budgets
Technology Governance
Compliance
Higher Education

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