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Added 9 mins ago
M
Life Sciences Business Analyst
Medminds
NB · Chiasson Office, NB
- Full-time
…necessary, you escalate key issues to the managing partner, sales manager, customer success manager, or other relevant…
Added 9 mins ago
FH
Community Health Nurse - Licensed Practical Nurse - Chilliwack
Fraser Health Authority
Chilliwack, BC
- $32.84 to $44.96 CAD / hour
- Full-time
Added 9 mins ago
FH
Registered Nurse, Emergency - Specialty Qualified - Royal Columbian Hospital
Fraser Health Authority
New Westminster, BC
- $41.42 to $59.52 CAD / hour
- Full-time
Participates on nursing committees, care conferences and councils as assigned or as agreed to with the Manager.
Added 9 mins ago
CS
General Manager - Community Futures South Fraser
Connext Staffing Solutions Inc.
Mission, BC
- Full-time
…national Community Futures network, funded by Pacific Economic Development Canada (PacifiCan), and governed by a volunteer Board of local business…
Added 9 mins ago
BC
Project Manager (Construction Manager)
Bantrel Co.
Toronto, ON
- $150,000 to $170,000 CAD / year
- Full-time
We are currently seeking a qualified Project Manager (Construction Manager) to join our Infrastructure team, based out of Toronto ON. The Project Manager will manage the organization and…
Added 9 mins ago
BI
Licensed Insurance Advisor
BMO Insurance
NS · Nova Scotia, Canada
- Full-time
Ensures the timely development of program scripting, objection handling and training.
Added 9 mins ago
VE
Procurement Manager
Victor Energy
Calgary, AB
- Full-time
The Procurement Manager's role is to execute and drive the procurement strategy for materials, equipment and services while building and maintaining business relationships with external…
Added 9 mins ago
VE
Procurement Manager
Victor Energy
AB · Edmonton, AB
- Full-time
The Procurement Manager's role is to execute and drive the procurement strategy for materials, equipment and services while building and maintaining business relationships with external…
Added 9 mins ago
SE
Branch Manager
Sansom Equipment Limited
Mount Pearl, NL
- Full-time
We are seeking a results-driven Branch Manager to lead our Mount Pearl Branch, overseeing integrated sales support, parts, and field/shop service operations. Reporting to the Vice…
Added 9 mins ago
CN
Operations Manager - Western Canada
Civeo North America
AB · Alberta, Canada
- Full-time
Civeo Premium Services Employees LP is currently seeking an experienced Operations Manager, Western Canada. The Operations Manager is responsible for leading operations across multiple…
Added 9 mins ago
LC
Assistant Front Store Manager, Hourly Part Time Flexible Shifts
Loblaw Companies Limited
Timmins, ON
- Part-time
To assist the Front Store Manager (FSM) in managing the human, physical and financial resources of the store and in ensuring that store objectives are achieved by focusing on improving…
Added 13 mins ago
A
Senior Project Manager
Ameresco
AB · Canada - Alberta - Edmonton
- Full-time
Ameresco has an immediate opening for a Senior Project Manager, ESPC. The Senior Project Manager, ESPC is a senior leadership role responsible for delivering complex energy performance and…
Added 13 mins ago
Project Manager II (SAP Focused)
Halton Region
Oakville, ON
The Project Manager II is a project management professional, working within the Digital Transformation-Project Management Office (PMO), responsible for leading the planning, execution, and…
Added 13 mins ago
HI
Project Manager, Private Equity and M&A Advisory
HUB International
Calgary, AB
- Full-time
As an Project Manager, Private Equity and M&A Advisory, you will serve as the primary point of contact and process lead on engagements, managing the full due diligence process from kickoff…
Added 13 mins ago
Regional Sales Manager - Farm Retail
DLF Seeds
Kawartha Lakes, ON · Lindsay, ON
The Regional Sales Manager is a key leadership role responsible for overseeing Farm Retail sales operations and business development within an assigned territory. This role is focused on…
Added 13 mins ago
LM
Underwriter, Property & Casualty
Liberty Mutual Canada
Remote, Canada
- Full-time
- Remote
Reports To: Assistant Vice President, Underwriting Manager
Added 13 mins ago
VE
Procurement Manager
Victor Energy
Calgary, AB
- Full-time
The Procurement Manager’s role is to execute and drive the procurement strategy for materials, equipment and services while building and maintaining business relationships with external…
Added 13 mins ago
VE
Procurement Manager
Victor Energy
AB · Edmonton, Alberta
- Full-time
The Procurement Manager’s role is to execute and drive the procurement strategy for materials, equipment and services while building and maintaining business relationships with external…
Added 13 mins ago
Supervisor, Distribution
CONA Services
Montreal, QC
Reporting to the Manager, Distribution, the Supervisor, Distribution is responsible for the management of Coke Canada drivers and the effective distribution of Coca-Cola product to our…
Added 13 mins ago
PW
Shop Lead Hand
Pacific Western Transportation Ltd
Medicine Hat, AB
- Full-time
…The position is directly accountable to the Assistant General Manager for the effective utilization of shop facilities, equipment/manpower, and the maintenance, efficiency, and safety of…
Added 24 mins ago
IF
Client Relationship Manager, Group Savings and Retirement
iA Financial Group (Industrial Alliance)
Montreal, QC
- Full-time
…extensive expertise in group insurance? If so, the role of Client Relationship Manager (CRM) in Group Benefits & Retirement Solutions at iA Financial Group could be the perfect fit for…
Added 24 mins ago
EW
Engineering Project Manager II
ERCO Worldwide
Mississauga, ON
- Full-time
ERCO Worldwide is looking for a passionate and detail-oriented Project Manager to join our Corporate Engineering team! To manage projects, from concept to completion, for and with external…
Added 24 mins ago
B
Manager, Portfolio Management Group, Private Wealth
BMO
Toronto, ON
- Full-time
…applying for registration; or received the Canadian Investment Manager designation and has gained 48 months of relevant investment management experience, 12 months of which was gained in…
Added 24 mins ago
ME
Controller
MNP Executive Search & Professional Recruitment
Nanaimo, BC
- Full-time
Windley Contracting is a family-owned development and general contracting company based in Nanaimo. Since 1949, the company has played an integral role in shaping communities across British…
Added 24 mins ago
K
Art Supervisor
Klick
Toronto, ON
- Full-time
…strategies and objectives within specified deadlines. As a people manager the Art Supervisor manages and mentors creatives that report to them and as needed on projects. In this role, the…

Dalhousie University

Manager Service Operations

Halifax, NS, Canada

Salary $82,887 - $111,181 per annum based on 35 hours per week · Full-time

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Job details

Pay: Salary $82,887 - $111,181 per annum based on 35 hours per week
Job type: Full-time
Apply by: Nov 4, 2026
Working hours: 35 hours per week
Posting language: English
Posted: Oct 5, 2026

Original job description

Position Details

Position Information

Position Title Manager Service Operations

Research Project

Department/Unit ITS Client Services

Location Halifax, Nova Scotia, Canada

Posting Number S301-26

Employee Group DPMG

Position Type Term

Duration of Contract (if applicable) 14 months

Employment Type Full Time

Full-time Equivalency (FTE) 1.0

Salary $82,887 - $111,181 per annum based on 35 hours per week

Classification ADM-07

Provisional Statement

This is a provisional classification. Formal regular review classification procedures may be initiated at any time by the incumbent or supervisor after the incumbent has worked a minimum of six months in the role.

About Dalhousie University

Dalhousie University is Atlantic Canada’s leading research-intensive university and a driver of the region’s intellectual, social and economic development. Located in the heart of Halifax, Nova Scotia, with an Agricultural Campus in Truro/Bible Hill, Dalhousie is a truly national and international university, with more than half of our almost 21,000 students coming from outside of the province. Our 6,000 faculty and staff foster a vibrant, purpose-driven community, that celebrated 200 years of academic excellence in 2018.

Job Summary

Information Technology Services ( ITS ) is dedicated to a constructive, team-orientated environment, gathering varied perspectives, sharing knowledge, and building effective partnerships that enable our partners to achieve their goals by advising, providing solutions, and delivering service excellence in alignment with the University’s mission and goals. Reporting to the Director of Technical Support Services, the Manager of Service Operations leads the Support Desk and Endpoint Services teams, ensuring secure, reliable, and client-focused technology support for the university community.

Key Responsibilities

Lead the Support Desk and Endpoint Services teams, ensuring the delivery of high-quality technology support and service excellence for faculty, staff, and students across all campuses and remote locations.
Manage daily operations, establish priorities, allocate resources, and oversee the continuous improvement of support services, processes, and IT service management practices.
Collaborate with Information Security, Infrastructure, and university stakeholders to implement technology standards, security controls, and device management policies that support institutional requirements.
Provide leadership in human resource management, including recruitment, performance management, staff development, training, workforce planning, and fostering an engaged and collaborative team culture.
Monitor service performance, analyze operational metrics, respond to stakeholder concerns, and implement improvements to enhance service quality and user satisfaction.
Contribute to strategic planning, project delivery, technology evaluations, and the development of new services, working closely with university partners and vendors to support evolving business and technology needs.

Note

The successful applicant will be eligible for hybrid work (combination of in-person work on campus and remote work from within Nova Scotia) as agreed by all parties based on operational requirements and university guidelines.

Required Qualifications

Undergraduate degree in Business Administration, Computer Science, Information Technology, or a related field, with considerable progressive experience in IT service delivery leadership and operations management, (or an equivalent combination of training and experience).
Demonstrated experience leading technical support, service desk, endpoint management, or customer-facing IT teams in a complex organization.
Proven leadership experience in staff supervision, performance management, recruitment, coaching, and team development.
Strong knowledge of IT service management principles, operational planning, process improvement, and service excellence.
Excellent analytical, problem-solving, communication, and relationship-building skills, with the ability to collaborate effectively with diverse stakeholders.
Demonstrated ability to lead strategic initiatives, manage competing priorities, and drive change in a fast-paced technology environment.

Assets

Experience working in a post-secondary education or large public-sector environment.
Knowledge of endpoint management platforms such as Microsoft Intune and enterprise device management practices.
Experience supporting information security, compliance, and technology governance initiatives.
Experience managing technology projects, vendor relationships, and operational budgets.

Job Competencies

The successful candidate is expected to demonstrate proficiency in Dalhousie’s core and leadership competencies, in particular:

Respect & Inclusion
Adaptability
Knowledge & Thinking Skills
Communication
Service

Additional Information

Dalhousie University supports a healthy and balanced lifestyle. Our total compensation package includes a defined benefit pension plan, health and dental plans, a health spending account, an employee and family assistance program and a tuition assistance program.

Application Consideration

Applications from current university employees and external candidates are assessed concurrently. Current university employees will be given special consideration.

We sincerely appreciate all applications and note that only candidates selected for an interview will be contacted directly by the hiring department or People and Culture.

Diversity Statement

Dalhousie University commits to achieving inclusive excellence through continually championing equity, diversity, inclusion, and accessibility. The university encourages applications from Indigenous Peoples of Turtle Island (especially Mi’kmaq), persons of Black/African descent (especially African Nova Scotians), and members of other racialized groups, persons with disabilities, women, persons identifying as members of 2SLGBTQIA+ communities, and all candidates who would contribute to the diversity of our community. In accordance with our Employment Equity Policy, preference will be given in hiring processes to candidates who self-identify as members of one or more of the equity-deserving groups listed above. For more information, including details related to our Employment Equity Policy and Plan and definitions of equity-deserving groups please review our Employment Equity information.

If you require any support for the purpose of accommodation, such as technical aids or alternative arrangements, please let us know of these needs and how we can be of assistance. Dalhousie University is committed to ensuring all candidates have full, fair, and equitable participation in the hiring process. Our complete Accommodation Policy can be viewed here .

Posting Detail Information

Number of Vacancies 1

Open Date 10/05/2026

Close Date 10/19/2026

Open Until Filled No

Special Instructions to Applicant

Quick Link for Direct Access to Posting https://dal.peopleadmin.ca/postings/22164

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More about this job

Responsibilities

Lead the Support Desk and Endpoint Services teams, overseeing daily operations, resource allocation, service performance, and continuous improvement of technology support. Manage staff development and collaborate with university stakeholders, security and infrastructure teams, and vendors on technology standards, strategic initiatives, projects, and new services.

Requirements

A bachelor’s degree in Business Administration, Computer Science, Information Technology, or a related field is required, along with considerable progressive experience in IT service delivery leadership and operations management or an equivalent combination of training and experience. Candidates should have experience leading technical support or customer-facing IT teams, managing and developing staff, applying IT service management practices, improving processes, and leading change and strategic initiatives.

Skills

IT Service Delivery Leadership
IT Operations Management
Technical Support
Service Desk Management
Endpoint Management
IT Service Management
Operational Planning
Process Improvement
Staff Supervision
Performance Management
Recruitment
Coaching and Team Development
Strategic Planning
Project Management
Stakeholder Collaboration
Information Security

Benefits

Defined Benefit Pension Plan
Health Insurance
Dental Insurance
Health Spending Account
Employee and Family Assistance Program
Tuition Assistance Program

Visa sponsorship

Not detected in the job text

Keywords

Information Technology Services
IT Service Delivery
IT Operations Management
Support Desk
Endpoint Services
Endpoint Management
Microsoft Intune
IT Service Management
Service Excellence
Operational Planning
Process Improvement
Information Security
Security Controls
Device Management Policies
Performance Management
Workforce Planning
Service Performance Metrics
Strategic Planning
Technology Evaluation
Project Delivery
Vendor Relationships
Operational Budgets
Technology Governance
Compliance
Higher Education

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