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Added 8 hours ago
SM
RQ11715 – Business Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Business Analyst with extensive experience leading business analysis for large, complex digital and I&IT initiatives. The ideal candidate will have strong expertise…
Added 8 hours ago
SM
RQ11667 – Business Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Business Analyst with strong experience in business analysis, requirements gathering, process modelling, workflow optimization, database analysis, and stakeholder…
Added 9 hours ago
SM
RQ00762 – Systems Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Systems Analyst with 5–8 years of experience in systems analysis, functional consulting, or a similar IT-focused role. The ideal candidate will have hands-on…
Added 13 hours ago
NB
Chief Functionnal Analyst MCP Client Domain
National Bank of Canada
Montreal, QC
- Full-time
A career as a Chief Functional Analyst in the MCP - Master Client Profile team is to play a strategic role in customer data management. It means being part of a team at the heart of the…
Added 14 hours ago
IE
Analyst, Business
IMAX Enhanced | Streaming & Consumer Technology
Mississauga, ON
- Full-time
IMAX is seeking a Business Analyst to bridge business functions, technology teams, data teams, project management, and senior leadership in defining and delivering technology-enabled…
Added 15 hours ago
Senior Systems Analyst
OCS Ontario Cannabis Store
Toronto, ON
5–8 years of experience in a Systems Analyst, Functional Consultant, or similar IT role supporting digital commerce platforms, customer portals, web applications, and large-scale…
Added 15 hours ago
PC
Salesforce Platform Owner
Parkland Corporation
Calgary, AB
- Full-time
Requirements & Story Translation: Run discovery sessions with cross-functional business stakeholders to gather complex operational requirements. Translate business needs into clear,…
Added 18 hours ago
SM
RQ11715 – Business Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Business Analyst with extensive experience leading business analysis for large, complex digital and I&IT initiatives. The ideal candidate will have strong expertise…
Added 18 hours ago
SM
RQ11715 – Business Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Business Analyst with extensive experience leading business analysis for large, complex digital and I&IT initiatives. The ideal candidate will have strong expertise…
Added 18 hours ago
SM
RQ11715 – Business Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Business Analyst with extensive experience leading business analysis for large, complex digital and I&IT initiatives. The ideal candidate will have strong expertise…
Added 18 hours ago
LI
PeopleSoft Senior Systems Analyst #2
Lotus IT Solutions
Toronto, ON
- Contract
…Delivery and Procurement, is seeking a PeopleSoft Senior Systems Analyst to support the Workforce Information Network (WIN) system - a business-critical Oracle PeopleSoft HCM ERP…
Added 18 hours ago
LI
PeopleSoft Senior Systems Analyst
Lotus IT Solutions
Toronto, ON
- Contract
…Delivery and Procurement) is seeking a PeopleSoft Senior Systems Analyst to support the Workforce Information Network (WIN) system - a business-critical Oracle PeopleSoft HCM 9.2…
Added 20 hours ago
MC
Sr Customer Forecasting Analyst - Walmart
Mattel Canada
Mississauga, ON
- Full-time
The Sr. Customer Fulfillment Analyst owns the end-to-end customer order process, from order receipt through fulfillment and delivery, with a focus on achieving “The Perfect Order.” This…
Added 21 hours ago
SM
RQ11667 – Business Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Business Analyst with strong experience in business analysis, requirements gathering, process modelling, workflow optimization, database analysis, and stakeholder…
Added 21 hours ago
SM
RQ11667 – Business Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Business Analyst with strong experience in business analysis, requirements gathering, process modelling, workflow optimization, database analysis, and stakeholder…
Added 21 hours ago
SM
RQ11667 – Business Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Business Analyst with strong experience in business analysis, requirements gathering, process modelling, workflow optimization, database analysis, and stakeholder…
Added 21 hours ago
BD
Business Analyst - IT
Black Diamond Group
Calgary, AB
- Full-time
Black Diamond Group’s IT department is looking for full-time position for Business Systems Analyst, ITThis role is hybrid - in-office with 20% flexibility to work from home.
Added 21 hours ago
SM
RQ00762 – Systems Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Systems Analyst with 5–8 years of experience in systems analysis, functional consulting, or a similar IT-focused role. The ideal candidate will have hands-on…
Added 21 hours ago
SM
RQ00762 – Systems Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Systems Analyst with 5–8 years of experience in systems analysis, functional consulting, or a similar IT-focused role. The ideal candidate will have hands-on…
Added 21 hours ago
SM
RQ00762 – Systems Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Systems Analyst with 5–8 years of experience in systems analysis, functional consulting, or a similar IT-focused role. The ideal candidate will have hands-on…
Added 23 hours ago
'
Agriculture Supply Analyst
''
Toronto, ON
- Full-time
…manufacturing facilities, transportation providers, and cross-functional business teams to ensure a reliable supply of high-quality agricultural raw materials across North America. As an…
Added 23 hours ago
M
Sr Customer Forecasting Analyst - Walmart
Mattel
Mississauga, ON
- Full-time
The Sr. Customer Fulfillment Analyst owns the end-to-end customer order process, from order receipt through fulfillment and delivery, with a focus on achieving “The Perfect Order.” This…
Added 23 hours ago
PI
Senior Business Analyst - Investment/Asset Management
PICTON Investments
Toronto, ON
- Full-time
PICTON Investments is seeking a seasoned Senior Business Analyst to bridge business needs with technology solutions across our investment management platform. In this role, you will partner…
Added 23 hours ago
AE
Senior Engineer/Analyst
Alberta Electric System Operator (AESO)
Calgary, AB
- Full-time
We are seeking a qualified Senior Engineer or Senior Analyst to support and expand data-driven analytics activities within our Grid Analytics (GA) team. GA is a cross-functional team that…
Added 23 hours ago
MI
Sr Customer Forecasting Analyst - Walmart
Mattel, Inc.
Mississauga, ON
- Full-time
The Sr. Customer Fulfillment Analyst owns the end-to-end customer order process, from order receipt through fulfillment and delivery, with a focus on achieving “The Perfect Order.” This…

Danby Appliances

ERP & Business Systems Manager

Guelph, ON, Canada

$85,000 to $90,000 CAD / year · Full-time

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Job details

Pay: $85,000 to $90,000 CAD / year
Job type: Full-time
Apply by: Nov 22, 2026
Experience: 5+ years of experience in ERP, EDI, business systems, or related technology operations, including at least 3 years in a team leadership role.
Posting language: English
Posted: Oct 23, 2026

Original job description

Danby is searching for an ERP & Business Systems Manager to lead business systems alignment, operational support, and delivery across NetSuite, EDI, and related integrations. Acting as the connection between the business and IT, this role translates operational needs into clear priorities and ensures dependable execution.

Reporting to the IT Manager, this position coordinates delivery across Infrastructure, ERP & Business Applications, and partners closely with the Full Stack Developer who leads EDI development. The manager oversees team execution, support expectations, process documentation, and vendor relationships, relying on technical specialists for configuration and development.

KEY RESPONSIBILITIES

ERP, EDI & Order-to-Cash Support - 30%

Own business-systems accountability for the ERP (currently NetSuite) and the supporting EDI ecosystem, ensuring continuity, reliability, and effective support.
Document the end-to-end Order-to-Cash process, including system touchpoints, handoffs, exceptions, and support ownership.
Establish clear maintenance, incident response, escalation, and knowledge-transfer expectations for ongoing operations.
Coordinate resolution of recurring system issues affecting order intake, fulfillment, shipping, invoicing, and customer service.
Identify process and system risks, strengthen controls, and drive sustainable improvements through the technical team.

People Leadership & Agile Delivery Management - 30%

Lead and coordinate ERP and business applications delivery through the relevant technical leads, work with the Business Analyst on requirements and priorities, and coordinate EDI delivery with the Full Stack Developer.
Partner with the Full Stack Developer at the same management layer to align development priorities, dependencies, and outcomes.
Apply project management practices where needed to manage intake, backlog prioritization, delivery plans, milestones, resource capacity, blockers, and measurable service outcomes.
Coach and mentor team members, providing regular feedback and supporting professional development.
Lead the team using Agile and Scrum as the primary delivery framework: facilitate stand-ups, backlog refinement, sprint planning, reviews, and retrospectives, and drive continuous improvement (with Lean principles applied throughout), managing work in Jira.
Act as Scrum Master (training provided): support the development team to stay focused on delivery, remove blockers, and work closely with the Product Owner (the IT Manager) on backlog priorities and sprint goals.
Ensure requirements, testing, user acceptance, documentation, go-live readiness, and support transitions are completed.
Track progress, risks, and dependencies; communicate realistic commitments and escalate decisions promptly.
Review and approve team time cards, ensuring accuracy and timely submission.

Business Partnership, AI Adoption & Process Improvement - 25%

Serve as the primary bridge between business leaders, operational teams, and IT technical resources on ERP/EDI matters.
Engage Sales, Finance, Operations, Supply Chain, and other departments to translate business needs into actionable requirements.
Support escalations from across the organization, and plan and deliver clear communications on projects, changes, and incidents.
Facilitate process mapping, stakeholder alignment, scope definition, acceptance criteria, and business readiness for proposed changes.
Apply Lean methodologies (eliminating waste, value-stream mapping, continuous improvement) to simplify workflows, reduce rework, and improve support handoffs.
Partner with the IT Manager on the systems roadmap, balancing business value, delivery capacity, and operational stability.
Embrace and adopt AI: integrate Claude, ChatGPT, and Copilot within ERP & Business Systems workflows to improve productivity, documentation, analysis, and support.
Act as an influencer for the teams and users this role works with: build confidence and skills, share what works, and encourage adoption of AI tools.
Partner with the IT Manager and the AI Automations Solution Architect on AI use cases, guidance, and best practices.

Vendor Management & Operational Governance - 15%

Manage ERP and EDI vendors, implementation partners, and support providers, including service performance and escalations.
Oversee vendor commitments, support tickets, service levels, costs, renewal inputs, and delivery of agreed outcomes.
Coordinate trading-partner and integration changes with vendors, internal leads, and the business through testing and deployment.
Review and approve vendor invoices within delegated authority, validating them against agreed services and costs.
Maintain concise operating metrics, project status, process documentation, and action plans for recurring incidents.

IDEAL CANDIDATE PROFILE

5+ years of experience in ERP, EDI, business systems, or related technology operations, including at least 3 years in a team leadership role.
Experience in manufacturing, rental, retail, B2B, and distribution environments, ideally in companies similar to Danby: consumer products and appliances, wholesale, e-commerce, import/export, and supply chain and logistics, with a strong understanding of Order-to-Cash dependencies.
Hands-on ERP experience is a must, along with practical EDI experience. NetSuite experience is a bonus; deep technical administration or certification is not required.
Proven ability to lead full-time and contract technical resources, set expectations, manage delivery, and hold teams accountable.
Business-minded communicator who builds trust, clarifies requirements, manages competing priorities, and resolves issues constructively.
Experienced middle manager who coaches teams, handles escalations, and communicates effectively with stakeholders at all levels.
Experienced in vendor management, operational support models, process documentation, and cross-functional improvement initiatives.
Project management skills and experience are a strong asset, with Agile and Scrum as the primary focus.
Proficient with Claude, ChatGPT, and Microsoft Copilot, with hands-on experience applying them to real work, and the ability to teach others to do the same.
A strong influencer who builds enthusiasm, earns trust at all levels, and encourages adoption of new tools and ways of working among the teams and users they work with.
Strong practical knowledge of Agile and Scrum, including backlog management, sprint ceremonies, and coaching teams to deliver iteratively. Scrum Master training will be provided; formal Agile/Scrum certification is preferred, not required.
Strong understanding of Lean methodologies, with the ability to apply them to streamline processes and eliminate waste.
Working knowledge of Jira for backlog, sprint, and ticket management.

Why Join Danby

High-impact, autonomous role with ownership over your region
Competitive base salary ($85,000 - $90,000)
Comprehensive benefits package (health, dental, and more)
Employer-paid benefits and defined contribution pension plan
Opportunities for growth, development, and tuition reimbursement
Collaborative, supportive team environment with strong cross-functional partnership

Equity, Accessibility & Accommodations

Danby Products Ltd. is an equal opportunity employer committed to fostering an inclusive, equitable, and barrier-free workplace. Accommodations are available upon request throughout the recruitment process.

We welcome applications from all qualified candidates. While AI-enabled tools may support parts of our hiring process, all decisions involve human review.

This posting reflects a current vacancy. We thank all applicants for their interest; however, only those selected for an interview will be contacted.

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More about this job

Responsibilities

Lead ERP, EDI, and business applications operations and delivery, coordinating technical teams, support processes, vendors, and cross-functional priorities. Improve Order-to-Cash workflows and operational governance while promoting Agile, Lean, and AI adoption across business systems work.

Requirements

Candidates need at least five years of ERP, EDI, business systems, or related technology operations experience, including at least three years in team leadership, plus hands-on ERP and practical EDI experience. The role also calls for strong Agile and Scrum, Jira, Lean, vendor management, communication, and AI-tool application skills; NetSuite experience and formal Agile/Scrum certification are preferred or advantageous, not required.

Skills

ERP Management
NetSuite
EDI
Order-To-Cash Processes
Team Leadership
Agile Delivery
Scrum
Project Management
Jira
Lean Process Improvement
Vendor Management
Business Analysis
Stakeholder Communication
Process Documentation
AI Adoption
Operational Support

Benefits

Health Insurance
Dental Insurance
Employer-Paid Benefits
Growth And Development Opportunities
Tuition Reimbursement

Visa sponsorship

Not detected in the job text

Keywords

ERP
NetSuite
EDI
Order-To-Cash
Business Applications
Business Systems
Agile
Scrum
Scrum Master
Jira
Lean
Claude
ChatGPT
Microsoft Copilot
AI Automations
Vendor Management
Incident Response
Backlog Management
Sprint Planning
User Acceptance Testing
Process Mapping
Value-Stream Mapping
Supply Chain
Manufacturing
Distribution
E-Commerce
Trading Partners
Operational Governance
Stakeholder Management
Continuous Improvement

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