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Gestionnaire des perspectives d’affaires (Mandat de 12 mois) | Business Insights Manager – 12 months mandate
Organon
Kirkland, QC
- Full-time
Le gestionnaire des perspectives d’affaires (Business Insights Manager - BIM) agit à titre de partenaire stratégique clé de l’entreprise et de principal point de contact pour la génération…
Added 4 mins ago
CO
Water and Coffee Consultant
Culligan of Canada
Edmonton, AB
- $50,000 to $100,000 CAD / year
- Full-time
Added 4 mins ago
Shopper Insights Client Manager
dunnhumby
Toronto, ON
Shape account plans, stakeholder maps and agreed value measures.
Added 4 mins ago
Retail Client Manager
dunnhumby
Toronto, ON
You will own day-to-day retailer relationships, delivery priorities and value creation across the proposed account.
Added 19 mins ago
TS
Business Development Manager
The Seaboard Transport Group
Montreal, QC
- Full-time
…Fable to find a Montreal-based, bilingual Business Development Manager to help rebuild and grow its bulk and tank transportation division across…
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Sales Support Manager - Montreal (m/f/d)
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Montreal, QC
- Internship
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Added 19 mins ago
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Lead, Program Partnerships & Projects, UCalgary Continuing Education
University of Calgary
Calgary, AB
- Full-time
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Toronto, ON
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Sales Manager
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Vancouver, BC
Achieve agreed sales and revenue targets, focusing on new business acquisition and account growth.
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Account Manager
63a193f1-4ad8-4344-9320-3787f5583149
Markham, ON
- $55,000 to $64,000 CAD / year
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VUMI Canada is looking for an experienced Account Manager to join its Sales team. This customer-facing position is responsible for managing relationships with brokers, advisors, insurance…
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Over-the-Counter Associate - Overnight
Walmart
Saskatoon, SK
- Full-time
…assigned area, performs tasks delegated by the OTC Department Manager or Pharmacy Manager and maintains modular and feature presentation, while maintaining exemplary customer service by…
Added 35 mins ago
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(CAN) Consumables Associate
Walmart
Westbank, BC
- Part-time
7. Refers appropriate service and transactional items to a Customer Service Manager as required.
Added 35 mins ago
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(CAN) Associé à la protection des biens
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Saint-Hyacinthe, QC
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…investigations, escalates information to the Market Loss Prevention Manager in accordance with Company guidelines. Conducts or supports investigations related to internal theft, external…
Added 35 mins ago
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(CAN) Self Checkout Attendant
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Edmonton, AB
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Added 49 mins ago
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Technical Project Manager
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Oakville, ON
- Full-time
Technical Project Manager | Oakville, ON (Hybrid) | Full-time, Permanent
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Business Development Representative - SMB
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Ottawa, ON
- $68,500 to $85,000 CAD / year
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Reports To: Dylan Monsinger, Associate Manager, Business Development
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Edmonton, AB
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Technical Sales Manager - Wood Architectural Solutions
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CertainTeed is seeking an experienced Technical Sales Manager, Wood to serve as a trusted technical partner to architects, contractors, independent manufacturer representatives, sales…
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Manager, M&A Execution, Human Capital
Deloitte
Toronto, ON
- Full-time
The M&A Execution, Human Capital Manager will primarily focus on leading the execution of Human Capital initiatives throughout the M&A lifecycle. The Manager will collaborate with senior…
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Master Data Analyst
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Added 1 hour ago
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Senior Relationship Manager, Retail Financial Services
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Montreal, QC
- Full-time
We are looking for a Senior Relationship Manager, Retail Financial Services to join our Automotive Finance team. In this strategic role, you will be responsible for developing and…
Added 1 hour ago
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Manager, Finance & Internal Controls
Volaris Group
ON · Canada - Ontario
- Full-time
Our Portfolio is searching for a strong Manager, Finance & Internal Controls to join the Portfolio reporting directly to the Director, Finance, Bacchus Portfolio. This role will be…
Added 1 hour ago
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Senior Construction Contract Administrator
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Calgary, AB
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…preconstruction to review drawings and work with the Construction Manager or other construction-focused professionals to identify and address issues early in the…
Added 1 hour ago
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Buyer
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Scarborough Bluffs Park, ON
- Full-time
Reporting to the Purchasing Manager, our client is hiring a Buyer to manage sourcing and purchasing activities across a diverse portfolio of custom manufacturing projects. As our new Buyer,…
Added 1 hour ago
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Senior Relationship Manager, Retail Financial Services- EN
RBC
Montreal, QC
- Full-time
We are looking for a Senior Relationship Manager, Retail Financial Services to join our Automotive Finance team. In this strategic role, you will be responsible for developing and…

Danica

Key Accounts Operations Manager

Vancouver, BC, Canada

Salary: $70-$80K · Full-time

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Job details

Pay: Salary: $70-$80K
Job type: Full-time
Apply by: Apr 26, 2027
Posting language: English
Posted: Oct 28, 2026

Original job description

Position: Key Accounts Operations Manager

Department: Operations

Location: Vancouver, BC.

Status: Permanent, Full-time. At least two days in the Vancouver Office.

Salary: $70-$80K

Start: ASAP

Date Posted: October 27, 2026

POSITION OVERVIEW

The Key Account Operations Manager is responsible for the operational execution of Danica Brands’ Key Account business. This role ensures customer-specific ordering, EDI, portal, VAS, routing, labelling, compliance and shipment requirements are completed accurately and on time. The position leads Key Account support resources, including any hybrid employee whose primary assignment is Key Account Operations, and works closely with Sales, Order Management, Finance, ERP and EDI support teams and Danica’s third-party logistics provider. The role also owns Key Account scorecards, preventable chargeback reduction, customer onboarding and corrective-action follow-through.

KEY FUNCTIONS & RESPONSIBILITIES

Key Account Operational Leadership

· Own end-to-end Key Account operational execution and prioritise time-sensitive customer activity.

· Coordinate launches, promotions, seasonal programmes, custom requirements and complex customer initiatives.

· Resolve complex order, allocation, pricing, shortage and invoicing issues with Order Management.

Customer Compliance & Chargeback Prevention

· Maintain routing guides, portal, EDI, VAS, labelling and shipping requirements in clear internal procedures.

· Reduce preventable chargebacks through root-cause analysis, corrective actions and follow-through.

· Maintain compliance and chargeback scorecards and report recurring risks and financial exposure.

Team Leadership & Resource Management

· Lead and develop Key Account support employees; set priorities, performance expectations and coverage.

· Manage the hybrid resource with Key Accounts as the primary assignment and defined Order Management backup conditions.

· Build cross-training, account backup coverage and succession for critical customer responsibilities.

Cross-Functional, Systems & Customer Readiness

· Act as primary Operations contact for Key Account Sales and coordinate with the warehouse, Finance, EDI and ERP support.

· Represent Key Account requirements in ERP, EDI, automation and process changes.

· Develop customer onboarding checklists and ensure new requirements are communicated to impacted teams.

Performance & Continuous Improvement

· Track order timeliness, compliance, chargebacks, backlog and aged issues and establish action plans where needed.

· Identify operational risk, cost or manual complexity and recommend process, system or training improvements.

· Escalate material customer, warehouse, system or capacity risks to the Senior Operations Manager.

THE EXPERIENCE OF A STRONG CANDIDATE

· Experience in Key Account Operations, customer operations, order management, supply chain or a related function.

· Demonstrated experience leading employees or coordinating a team’s workload and priorities.

· Strong knowledge of customer portals, routing guides, EDI, VAS, labelling and retail-compliance requirements.

· Experience supporting major retail, wholesale or other complex customer accounts.

· Familiarity with Sage X3, Salesforce and SPS Commerce or comparable ERP, CRM and EDI platforms is an asset.

· Strong analytical skills with the ability to investigate chargebacks, identify root causes and develop solutions.

· Excellent organisational, written and verbal communication skills with a high level of attention to detail.

· Experience working with a third-party warehouse or logistics provider is an asset.

WHAT DANICA OFFERS

Competitive salary with generous vacation & wellness day policies, product discounts, bonus Danica days during the holiday season, and a discretionary profit-sharing bonus
Socially responsible by giving back to the community
Modern & casual open concept office located in the heart of Vancouver
Extended health benefits
Dog friendly office
Generous internal referral bonus
Growth & development opportunities
Fun office with garden club, fun committee, bar cart Fridays with great corporate events
Locally owned and operated family business with a diverse workforce

How to apply

Tell us about yourself.

We’d love to get to know you beyond your resume. Tell us about your experience, what excites you about this opportunity, and the skills, perspective, and personality you’d bring to the Danica team. We’re interested in what makes you uniquely you and how you’d contribute to our team.

Please submit your application to https://danica.bamboohr.com/jobs (no calls or seperate emails please).

Danica is proud to be an Equal Opportunity Employer - We know from experience that great talent comes in many forms, and we want you to join our team! We strongly encourage people from underrepresented communities, including women, Indigenous Peoples, members of the LGBTQ2+ community, people of colour, and people with disabilities, to consider applying. Please let us know if you require unique accommodations during the interview process.

About Us

Danica is a market leader in Housewares, Giftware and Home Furnishing design. With five distinct brands under the Danica Brands umbrella, we offer an engaging and dynamic family of product with global reach. Our passion and commitment to our team and customers drives our business and we are looking for people who are excited about thinking and delivering differently. Our team includes people like you - innovative, curious, enthusiastic, authentic, kind and inclusive. If you're looking to work for a company with a culture as vibrant as the products it produces, Danica is the place for you. Our company values include social responsibility, environmental accountability, continuous improvement, teamwork, and inclusiveness.

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More about this job

Responsibilities

Lead end-to-end operational execution for key accounts, including customer ordering, EDI, portals, routing, compliance, and shipment requirements, while managing and developing support resources. Track performance and chargebacks, coordinate customer onboarding and cross-functional issue resolution, and drive corrective actions and process improvements.

Requirements

Candidates should have experience in key account or customer operations, order management, supply chain, or a related field, along with experience leading employees or coordinating team priorities. Strong knowledge of retail customer compliance, portals, routing guides, EDI, and analytical problem-solving is expected; experience with major accounts and third-party logistics is an asset.

Skills

Key Account Operations
Team Leadership
Order Management
Customer Compliance
EDI
Customer Portals
Routing Guides
Value-Added Services
Retail Compliance
Chargeback Analysis
Root-Cause Analysis
ERP Systems
Customer Onboarding
Cross-Functional Coordination
Performance Reporting
Process Improvement

Benefits

Generous Vacation
Wellness Days
Product Discounts
Holiday Bonus Days
Discretionary Profit-Sharing Bonus
Extended Health Benefits
Internal Referral Bonus
Growth and Development Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Key Account Operations
Order Management
Supply Chain
EDI
Customer Portals
Routing Guides
Value-Added Services
Labelling
Retail Compliance
Chargebacks
Root-Cause Analysis
Corrective Actions
Customer Onboarding
ERP
Sage X3
Salesforce
SPS Commerce
Third-Party Logistics
Warehouse Operations
Scorecards
Order Timeliness
Backlog Management
Cross-Training
Process Improvement
Automation
Customer Requirements

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