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Added 6 mins ago
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Pattern Making Lead
ARC'TERYX
North Vancouver, BC
- Full-time
Supporting the Manager, Pattern Making and Director, Product Development in building, coaching, and guiding a high performing team of technical Pattern Makers, and owning the day-to-day…
Added 6 mins ago
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Project Manager - AdFarm
RR46
Calgary, AB
- Full-time
As the Project Manager, you are responsible for supporting work as it moves through all phases of projects through the internal process of the agency and within the delivery of…
Added 6 mins ago
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Senior Analyst, Reporting - Model Management and Analytics (5600)
TD
Toronto, ON
- Full-time
Reporting to the Sr. Manager, Capital Reporting and ECL staging of MMA, this role will work closely with the Model Development team, Chief Accountant's team, Enterprise Risk Management and…
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Sr. Manager, Workforce Readiness
McKesson
Mississauga, ON
- Full-time
The Workforce Readiness team is seeking a Senior Manager of Workforce Readiness to accelerate adoption, alignment, and engagement across the McKesson Technology Acceleration Program (MTAP).…
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Rooms Operations Supervisor-Housekeeping
Marriott
Calgary, AB
- Full-time
…process. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow all company policies and procedures; ensure uniform and…
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Coffee Bar Attendant-Part Time
Marriott
NS · Halifax, NS
- Part-time
…procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and…
Added 21 mins ago
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VIP BOH SUPERVISOR
Cineplex
Markham, ON · CPX Markham and VIP
- Part-time
…energetic, experienced individuals who are looking for growth and development in the food and beverage…
Added 21 mins ago
BC
Project Manager - Buildings West
Bird Construction
Edmonton, AB
- Full-time
Lead in the recruitment of new talent and support the development of personnel through on-going coaching and mentoring to ensure effective, safe project delivery and individual career…
Added 21 mins ago
Human Resources Advisor
Domtar Products
Skookumchuck, BC
Work with the HR Manager in the development and communication of human resources business, processes, policies and programs
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RB
Manager, Graphic Design, Burger King, Canada
Restaurant Brands International
Toronto, ON · Corp - Toronto Corporate Office
- Full-time
Restaurant Brands International is looking for a Manager, Graphic Design to join the Burger King Canada team. This is an exciting opportunity working alongside the Marketing team, leading…
Added 21 mins ago
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Senior Manager, Financial Risk Management
Foresters Financial
Toronto, ON
- Full-time
The Senior Manager, Financial Risk Management, is responsible for strengthening the enterprise-wide risk management capability, with a primary focus on capital risk, model risk, and…
Added 21 mins ago
Production Supervisor
Aecon
Cambridge, ON
Are intentional when it comes to investing in your development. We help you build your career and advance your skills through our Aecon University, tuition reimbursement, and Leadership…
Added 21 mins ago
PG
Manager, Media Planning
Publicis Groupe Holdings B.V
Toronto, ON
- Full-time
Extensive Learning & Development opportunities, including more than 15,000 learning programs via our online learning platform as well as a Professional Development Allowance
Added 21 mins ago
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Co-ordinator, Growth Services
Co-operative Housing Federation of Canada (CHF Canada)
Ottawa, ON
- Full-time
Under the direction of the Manager, Co-operative Housing Growth and Development, the Co-ordinator, Growth Services supports initiatives that build capacity, strengthen team coordination,…
Added 36 mins ago
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Manager, Mortgage Operations
Mackenzie Financial Corporation
Toronto, ON · Greater Toronto, ON
- Other
Join our team to engage in continuous learning and skill development in a supportive environment. Experience the best of both worlds with our hybrid work environment, where you spend three…
Added 36 mins ago
RB
Relationship Manager, Commercial Financial Services
Royal Bank of Canada
Thunder Bay, ON
- Full-time
As our Relationship Manager Intern, you are in a proactive, face-to-face client relationship role in RBC’s Commercial Banking platform. The program is based primarily in a Commercial Centre…
Added 36 mins ago
RB
Assistant Branch Manager
Royal Bank of Canada
Prince George, BC
- Full-time
As an Assistant Branch Manager, you motivate and coach a high-performing team of Advisors in a dynamic, high-volume, and rewarding marketplace, while establishing and achieving team…
Added 36 mins ago
LI
Scaled Customer Success Manager
Loopio Inc.
Remote, Canada
- $70,000 to $85,000 CAD / year
- Full-time
- Remote
Your manager supports your development by providing ongoing feedback and regular 1-on-1s, we leverage Lattice for our 1:1s and performance conversations
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Assistant Store Manager - West Oaks Mall
Reitmans (Canada) Ltée/Ltd
Abbotsford, BC
- Full-time
Talent Support & Development: Participate in hiring, onboarding, and training team members. Support succession planning and contribute to performance management processes.
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Senior Manager, Business Human Resources - Allergan Aesthetics (18 month contract)
AbbVie
Markham, ON
- $134,000 to $184,000 CAD / year
- Contract
Senior Manager Business Human Resources (BHR) serves as a trusted partner to the business, helping to shape our culture, supporting our business strategies, and delivering the talent and…
Added 36 mins ago
Employment Consultant - Integrated Employment Services (Newmarket)
ACCES Employment
Newmarket, ON
We are looking for skilled talent who thrives in a flexible and innovative environment. ACCES offers an excellent benefits package, an RRSP matching program, and an Employee & Family…
Added 51 mins ago
FG
MANGO - Assistant Store Manager/Assistant(e) gérant(e) de magasin - St Bruno
Fox Group Canada Inc.
Saint-Bruno-de-Montarville, QC · Saint-Bruno-de-Montarvill, Quebec
- Full-time
We are looking for an Assistant Store Manager, who must be an exceptional leader who can motive, inspire, and develop the store team.
Added 51 mins ago
FG
FOX CLOTHING - Shift Lead - Yorkdale Mall
Fox Group Canada Inc.
Toronto, ON
- Part-time
…may be exposed to these responsibilities through training and development by the Store Manager – hiring/interviewing, performance management, setting schedules and…
Added 52 mins ago
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Information Technology Manager
Universal Realty Group
Halifax, NS
- Full-time
We’re seeking an experienced IT Manager who thrives in a fast-paced environment and is excited to contribute to a growing organization. This position is responsible for providing…
Added 1 hour ago
SI
Commercial Management Liability Underwriting Intern
Sompo International
Toronto, ON · CAN - ON - Toronto
- $30 CAD / hour
- Full-time
The Internship Program is a 10-week development initiative designed to provide professional growth with potential long-term opportunity for successful individuals interested in the…

Danica

Key Accounts Operations Manager

Vancouver, BC, Canada

Salary: $70-$80K · Full-time

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Job details

Pay: Salary: $70-$80K
Job type: Full-time
Apply by: Apr 26, 2027
Posting language: English
Posted: Oct 28, 2026

Original job description

Position: Key Accounts Operations Manager

Department: Operations

Location: Vancouver, BC.

Status: Permanent, Full-time. At least two days in the Vancouver Office.

Salary: $70-$80K

Start: ASAP

Date Posted: October 27, 2026

POSITION OVERVIEW

The Key Account Operations Manager is responsible for the operational execution of Danica Brands’ Key Account business. This role ensures customer-specific ordering, EDI, portal, VAS, routing, labelling, compliance and shipment requirements are completed accurately and on time. The position leads Key Account support resources, including any hybrid employee whose primary assignment is Key Account Operations, and works closely with Sales, Order Management, Finance, ERP and EDI support teams and Danica’s third-party logistics provider. The role also owns Key Account scorecards, preventable chargeback reduction, customer onboarding and corrective-action follow-through.

KEY FUNCTIONS & RESPONSIBILITIES

Key Account Operational Leadership

· Own end-to-end Key Account operational execution and prioritise time-sensitive customer activity.

· Coordinate launches, promotions, seasonal programmes, custom requirements and complex customer initiatives.

· Resolve complex order, allocation, pricing, shortage and invoicing issues with Order Management.

Customer Compliance & Chargeback Prevention

· Maintain routing guides, portal, EDI, VAS, labelling and shipping requirements in clear internal procedures.

· Reduce preventable chargebacks through root-cause analysis, corrective actions and follow-through.

· Maintain compliance and chargeback scorecards and report recurring risks and financial exposure.

Team Leadership & Resource Management

· Lead and develop Key Account support employees; set priorities, performance expectations and coverage.

· Manage the hybrid resource with Key Accounts as the primary assignment and defined Order Management backup conditions.

· Build cross-training, account backup coverage and succession for critical customer responsibilities.

Cross-Functional, Systems & Customer Readiness

· Act as primary Operations contact for Key Account Sales and coordinate with the warehouse, Finance, EDI and ERP support.

· Represent Key Account requirements in ERP, EDI, automation and process changes.

· Develop customer onboarding checklists and ensure new requirements are communicated to impacted teams.

Performance & Continuous Improvement

· Track order timeliness, compliance, chargebacks, backlog and aged issues and establish action plans where needed.

· Identify operational risk, cost or manual complexity and recommend process, system or training improvements.

· Escalate material customer, warehouse, system or capacity risks to the Senior Operations Manager.

THE EXPERIENCE OF A STRONG CANDIDATE

· Experience in Key Account Operations, customer operations, order management, supply chain or a related function.

· Demonstrated experience leading employees or coordinating a team’s workload and priorities.

· Strong knowledge of customer portals, routing guides, EDI, VAS, labelling and retail-compliance requirements.

· Experience supporting major retail, wholesale or other complex customer accounts.

· Familiarity with Sage X3, Salesforce and SPS Commerce or comparable ERP, CRM and EDI platforms is an asset.

· Strong analytical skills with the ability to investigate chargebacks, identify root causes and develop solutions.

· Excellent organisational, written and verbal communication skills with a high level of attention to detail.

· Experience working with a third-party warehouse or logistics provider is an asset.

WHAT DANICA OFFERS

Competitive salary with generous vacation & wellness day policies, product discounts, bonus Danica days during the holiday season, and a discretionary profit-sharing bonus
Socially responsible by giving back to the community
Modern & casual open concept office located in the heart of Vancouver
Extended health benefits
Dog friendly office
Generous internal referral bonus
Growth & development opportunities
Fun office with garden club, fun committee, bar cart Fridays with great corporate events
Locally owned and operated family business with a diverse workforce

How to apply

Tell us about yourself.

We’d love to get to know you beyond your resume. Tell us about your experience, what excites you about this opportunity, and the skills, perspective, and personality you’d bring to the Danica team. We’re interested in what makes you uniquely you and how you’d contribute to our team.

Please submit your application to https://danica.bamboohr.com/jobs (no calls or seperate emails please).

Danica is proud to be an Equal Opportunity Employer - We know from experience that great talent comes in many forms, and we want you to join our team! We strongly encourage people from underrepresented communities, including women, Indigenous Peoples, members of the LGBTQ2+ community, people of colour, and people with disabilities, to consider applying. Please let us know if you require unique accommodations during the interview process.

About Us

Danica is a market leader in Housewares, Giftware and Home Furnishing design. With five distinct brands under the Danica Brands umbrella, we offer an engaging and dynamic family of product with global reach. Our passion and commitment to our team and customers drives our business and we are looking for people who are excited about thinking and delivering differently. Our team includes people like you - innovative, curious, enthusiastic, authentic, kind and inclusive. If you're looking to work for a company with a culture as vibrant as the products it produces, Danica is the place for you. Our company values include social responsibility, environmental accountability, continuous improvement, teamwork, and inclusiveness.

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More about this job

Responsibilities

Lead end-to-end operational execution for key accounts, including customer ordering, EDI, portals, routing, compliance, and shipment requirements, while managing and developing support resources. Track performance and chargebacks, coordinate customer onboarding and cross-functional issue resolution, and drive corrective actions and process improvements.

Requirements

Candidates should have experience in key account or customer operations, order management, supply chain, or a related field, along with experience leading employees or coordinating team priorities. Strong knowledge of retail customer compliance, portals, routing guides, EDI, and analytical problem-solving is expected; experience with major accounts and third-party logistics is an asset.

Skills

Key Account Operations
Team Leadership
Order Management
Customer Compliance
EDI
Customer Portals
Routing Guides
Value-Added Services
Retail Compliance
Chargeback Analysis
Root-Cause Analysis
ERP Systems
Customer Onboarding
Cross-Functional Coordination
Performance Reporting
Process Improvement

Benefits

Generous Vacation
Wellness Days
Product Discounts
Holiday Bonus Days
Discretionary Profit-Sharing Bonus
Extended Health Benefits
Internal Referral Bonus
Growth and Development Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Key Account Operations
Order Management
Supply Chain
EDI
Customer Portals
Routing Guides
Value-Added Services
Labelling
Retail Compliance
Chargebacks
Root-Cause Analysis
Corrective Actions
Customer Onboarding
ERP
Sage X3
Salesforce
SPS Commerce
Third-Party Logistics
Warehouse Operations
Scorecards
Order Timeliness
Backlog Management
Cross-Training
Process Improvement
Automation
Customer Requirements

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