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(CAN) Front End Checkout Team Associate
Walmart
Fredericton, NB
- Full-time
7.Refers appropriate service and transactional items to a Customer Service Manager or Front End Team Lead.
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LC
Manager, Brand Technology Production Support
Loblaw Companies Limited
Brampton, ON
- Full-time
The Marketing and Brand Technology and Implementation Team is looking for a Production Support Manager to lead end-to-end production support, service reliability, and maintenance across…
Added 5 mins ago
LC
Produce Department Manager Full Time Day
Loblaw Companies Limited
Humboldt, SK
- Full-time
…connections is valued – as we shape the future of Canadian retail, together. Our commitment to positively impact the lives of all Canadians provides employees a range of opportunities and…
Added 5 mins ago
SC
Retail Operations Supervisor
Staples Canada
Waterloo, ON
- Full-time
As a Retail Operations Supervisor, you will play a pivotal role in driving sales and operational excellence. You will lead by example, providing engaging customer service that consistently…
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Assistant Branch Manager
RBC
Prince George, BC
- Full-time
· Strong understanding of sales management routines and ability to lead the team to action
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Mortgaga Specialist
BMO
Brampton, ON
- Full-time
…national partnerships and/or creates local partnerships to lead discussions about home financing…
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Product - Senior Manager/Manager, Product Distribution & Transportation
Aritzia
Vancouver, BC
- Full-time
…analytically rigorous, highly automated inventory execution across our retail and eCommerce…
Added 20 mins ago
TG
Lead Barber
Tommy Gun's Original Barbershop
AB · Edmonton, Alberta
- Full-time
Tommy Gun's Original Barbershop Mayfield Common in Edmonton is looking for a Lead Barber / Barber Mentor to join our team!
Added 20 mins ago
TG
Lead Barber
Tommy Gun's Original Barbershop
Cochrane, AB
- Full-time
Tommy Gun's Original Barbershop The Quarry in Cochrane is hiring a Lead Barber / Mentor!
Added 20 mins ago
Advanced Lift Mechanic
Vail Resorts
Whistler, BC
With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free…
Added 20 mins ago
Lead Terrain Park Crew
Vail Resorts
Whistler, BC
With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free…
Added 35 mins ago
API Lead Architect
Capgemini
Mississauga, ON
Lead API management implementations using Apigee, MuleSoft, Kong, or Azure API Management.
Added 35 mins ago
CC
Assistant Store Manager
Canna Cabana
North Bay, ON
- $19.5 to $21.5 CAD / hour
- Full-time
Strong ability to lead by example and work with staff to deal with any circumstances that may arise in a high-volume retail store.
Added 35 mins ago
CC
Retail Shift Leader
Canna Cabana
Toronto, ON · Bathurst & Steeles, North York, ON
- $19 to $21 CAD / hour
- Part-time
…dedicated, and mature individuals interested in joining our team. Join us and become an important part of a company where the sky is the…
Added 35 mins ago
CC
Retail Store Manager
Canna Cabana
North Bay, ON
- $50,000 CAD / year
- Full-time
Strong ability to lead by example and work with staff to deal with any circumstances that may arise in a high volume retail store.
Added 35 mins ago
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Team Lead (Part time) - Avenue du Mont-Royal
Reitmans (Canada) Ltée/Ltd
Montreal, QC
- Part-time
As a Team Lead, you will collaborate with the management team to keep operations running smoothly and inspire the team to deliver an outstanding customer experience. With your leadership,…
Added 36 mins ago
F&
Full-Time Retail Experience Lead
Fire & Flower Inc.
Windsor, ON
- Full-time
The Retail Experience Lead maintains store appearance and product presentation to company standards and acts as a knowledge resource for team members. Duties include but are not limited to…
Added 49 mins ago
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(CAN) Deli Bakery Team Lead
Walmart
Hamilton, ON
- Full-time
…communicated priorities from the Fresh Coach and the Store Management Team. Delegate, assist and follow-up on completion of daily Customer Availability process…
Added 49 mins ago
LC
Meat Department Manager Full Time Day
Loblaw Companies Limited
Vanderhoof, BC
- Full-time
…connections is valued – as we shape the future of Canadian retail, together. Our commitment to positively impact the lives of all Canadians provides employees a range of opportunities and…
Added 49 mins ago
LC
Meat Department Manager *Interim
Loblaw Companies Limited
Saint John, NB
- Full-time
…connections is valued – as we shape the future of Canadian retail, together. Our unique position as one of the country's largest employers, coupled with our commitment to positively impact…
Added 49 mins ago
ASSISTANT STORE MANAGER
The Aldo Group Inc / Le Groupe Aldo Inc.
Montreal, QC
…and a key player in creating an amazing store experience. You lead by example, inspire your team to hit sales goals, and make every customer feel their best walking out the…
Added 49 mins ago
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Director, DtC Commercial Sales
Samsung Electronics
Mississauga, ON
- Full-time
Lead the DTC sales team to drive commercial success in campaigns ATL and BTL through deep customer segmentation, offers to create connected experiences online and offline digital…
Added 49 mins ago
TG
Lead Barber
Tommy Gun's Original Barbershop
Cochrane, AB
- Full-time
Tommy Gun's Original Barbershop The Quarry in Cochrane is hiring a Lead Barber / Mentor!
Added 49 mins ago
TG
Lead Barber
Tommy Gun's Original Barbershop
AB · Edmonton, AB
- Full-time
Tommy Gun's Original Barbershop Mayfield Common in Edmonton is looking for a Lead Barber / Barber Mentor to join our team!
Added 50 mins ago
TC
Retail Store Customer Service Coordinator Full Time- Vaughan Mills
TJX Canada – Winners, Marshalls, HomeSense
Vaughan, ON
- Full-time
We’re looking for a Retail Store Coordinator to join our team in a welcoming environment. In this role, you’ll lead and inspire to deliver outstanding customer experiences. If you thrive in…

Danica

Key Accounts Operations Manager

Vancouver, BC, Canada

Salary: $70-$80K · Full-time

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Job details

Pay: Salary: $70-$80K
Job type: Full-time
Apply by: Apr 26, 2027
Posting language: English
Posted: Oct 28, 2026

Original job description

Position: Key Accounts Operations Manager

Department: Operations

Location: Vancouver, BC.

Status: Permanent, Full-time. At least two days in the Vancouver Office.

Salary: $70-$80K

Start: ASAP

Date Posted: October 27, 2026

POSITION OVERVIEW

The Key Account Operations Manager is responsible for the operational execution of Danica Brands’ Key Account business. This role ensures customer-specific ordering, EDI, portal, VAS, routing, labelling, compliance and shipment requirements are completed accurately and on time. The position leads Key Account support resources, including any hybrid employee whose primary assignment is Key Account Operations, and works closely with Sales, Order Management, Finance, ERP and EDI support teams and Danica’s third-party logistics provider. The role also owns Key Account scorecards, preventable chargeback reduction, customer onboarding and corrective-action follow-through.

KEY FUNCTIONS & RESPONSIBILITIES

Key Account Operational Leadership

· Own end-to-end Key Account operational execution and prioritise time-sensitive customer activity.

· Coordinate launches, promotions, seasonal programmes, custom requirements and complex customer initiatives.

· Resolve complex order, allocation, pricing, shortage and invoicing issues with Order Management.

Customer Compliance & Chargeback Prevention

· Maintain routing guides, portal, EDI, VAS, labelling and shipping requirements in clear internal procedures.

· Reduce preventable chargebacks through root-cause analysis, corrective actions and follow-through.

· Maintain compliance and chargeback scorecards and report recurring risks and financial exposure.

Team Leadership & Resource Management

· Lead and develop Key Account support employees; set priorities, performance expectations and coverage.

· Manage the hybrid resource with Key Accounts as the primary assignment and defined Order Management backup conditions.

· Build cross-training, account backup coverage and succession for critical customer responsibilities.

Cross-Functional, Systems & Customer Readiness

· Act as primary Operations contact for Key Account Sales and coordinate with the warehouse, Finance, EDI and ERP support.

· Represent Key Account requirements in ERP, EDI, automation and process changes.

· Develop customer onboarding checklists and ensure new requirements are communicated to impacted teams.

Performance & Continuous Improvement

· Track order timeliness, compliance, chargebacks, backlog and aged issues and establish action plans where needed.

· Identify operational risk, cost or manual complexity and recommend process, system or training improvements.

· Escalate material customer, warehouse, system or capacity risks to the Senior Operations Manager.

THE EXPERIENCE OF A STRONG CANDIDATE

· Experience in Key Account Operations, customer operations, order management, supply chain or a related function.

· Demonstrated experience leading employees or coordinating a team’s workload and priorities.

· Strong knowledge of customer portals, routing guides, EDI, VAS, labelling and retail-compliance requirements.

· Experience supporting major retail, wholesale or other complex customer accounts.

· Familiarity with Sage X3, Salesforce and SPS Commerce or comparable ERP, CRM and EDI platforms is an asset.

· Strong analytical skills with the ability to investigate chargebacks, identify root causes and develop solutions.

· Excellent organisational, written and verbal communication skills with a high level of attention to detail.

· Experience working with a third-party warehouse or logistics provider is an asset.

WHAT DANICA OFFERS

Competitive salary with generous vacation & wellness day policies, product discounts, bonus Danica days during the holiday season, and a discretionary profit-sharing bonus
Socially responsible by giving back to the community
Modern & casual open concept office located in the heart of Vancouver
Extended health benefits
Dog friendly office
Generous internal referral bonus
Growth & development opportunities
Fun office with garden club, fun committee, bar cart Fridays with great corporate events
Locally owned and operated family business with a diverse workforce

How to apply

Tell us about yourself.

We’d love to get to know you beyond your resume. Tell us about your experience, what excites you about this opportunity, and the skills, perspective, and personality you’d bring to the Danica team. We’re interested in what makes you uniquely you and how you’d contribute to our team.

Please submit your application to https://danica.bamboohr.com/jobs (no calls or seperate emails please).

Danica is proud to be an Equal Opportunity Employer - We know from experience that great talent comes in many forms, and we want you to join our team! We strongly encourage people from underrepresented communities, including women, Indigenous Peoples, members of the LGBTQ2+ community, people of colour, and people with disabilities, to consider applying. Please let us know if you require unique accommodations during the interview process.

About Us

Danica is a market leader in Housewares, Giftware and Home Furnishing design. With five distinct brands under the Danica Brands umbrella, we offer an engaging and dynamic family of product with global reach. Our passion and commitment to our team and customers drives our business and we are looking for people who are excited about thinking and delivering differently. Our team includes people like you - innovative, curious, enthusiastic, authentic, kind and inclusive. If you're looking to work for a company with a culture as vibrant as the products it produces, Danica is the place for you. Our company values include social responsibility, environmental accountability, continuous improvement, teamwork, and inclusiveness.

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More about this job

Responsibilities

Lead end-to-end operational execution for key accounts, including customer ordering, EDI, portals, routing, compliance, and shipment requirements, while managing and developing support resources. Track performance and chargebacks, coordinate customer onboarding and cross-functional issue resolution, and drive corrective actions and process improvements.

Requirements

Candidates should have experience in key account or customer operations, order management, supply chain, or a related field, along with experience leading employees or coordinating team priorities. Strong knowledge of retail customer compliance, portals, routing guides, EDI, and analytical problem-solving is expected; experience with major accounts and third-party logistics is an asset.

Skills

Key Account Operations
Team Leadership
Order Management
Customer Compliance
EDI
Customer Portals
Routing Guides
Value-Added Services
Retail Compliance
Chargeback Analysis
Root-Cause Analysis
ERP Systems
Customer Onboarding
Cross-Functional Coordination
Performance Reporting
Process Improvement

Benefits

Generous Vacation
Wellness Days
Product Discounts
Holiday Bonus Days
Discretionary Profit-Sharing Bonus
Extended Health Benefits
Internal Referral Bonus
Growth and Development Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Key Account Operations
Order Management
Supply Chain
EDI
Customer Portals
Routing Guides
Value-Added Services
Labelling
Retail Compliance
Chargebacks
Root-Cause Analysis
Corrective Actions
Customer Onboarding
ERP
Sage X3
Salesforce
SPS Commerce
Third-Party Logistics
Warehouse Operations
Scorecards
Order Timeliness
Backlog Management
Cross-Training
Process Improvement
Automation
Customer Requirements

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