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Added 2 hours ago
F
Engineering Manager, AI
Felix
Remote, Canada
- $190,000 to $240,000 CAD / year
- Full-time
- Remote
Experience with both front-end and back-end technologies
Added 2 hours ago
D
Key Accounts Operations Manager
Danica
Vancouver, BC
- Full-time
Own end-to-end Key Account operational execution and prioritise time-sensitive customer activity.
Added 2 hours ago
Payroll Specialist
B2GOLD
Edmonton, AB
B2Gold is a responsible international senior gold producer headquartered in Vancouver, Canada. Founded in 2007, today, B2Gold has operating gold mines in Canada, Mali, Namibia and the…
Added 3 hours ago
J
Senior Vice President, Capital Markets Project Finance - DG Solar Company
J&T
Toronto, ON
- Full-time
Our client is a fast-growing developer, owner and operator of community solar, distributed generation and energy storage assets in the US. They are hiring a Senior Vice President to lead…
Added 3 hours ago
GL
Talent Acquisition Manager (Corporate & Technical Recruitment)
goeasy Ltd.
Mississauga, ON
- Full-time
goeasy is looking for a Talent Acquisition Manager to lead recruitment across our corporate and technical portfolios. This role will be accountable for managing end-to-end searches,…
Added 3 hours ago
D
Key Accounts Operations Manager
Danica
Vancouver, BC
- Full-time
· Own end-to-end Key Account operational execution and prioritise time-sensitive customer activity.
Added 3 hours ago
C
Sr. Consultant, Full Stack Developer
CIBC
Toronto, ON
- Full-time
…complex, enterprise-scale ATM Payments projects involving multiple back-end systems. As a Sr. Consultant, Full Stack Developer you’ll assemble, implement and maintain easy, flexible, and…
Added 4 hours ago
Senior Transformation Director
D2L
Kitchener, ON · Toronto, ON
The Senior Director owns D2L’s AITO portfolio end to end and leads through influence - partnering with functional leaders across the business and technical teams to reimagine how core…
Added 4 hours ago
SM
RQ11599 – Technology Architect – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Technology Architect / Database Administrator with extensive experience in enterprise technology architecture, Oracle database administration, middleware operations,…
Added 8 hours ago
J
Senior Vice President, Capital Markets, Investments & Project Finance - DG Solar Company
J&T
Toronto, ON · North York, ON
- Full-time
Our client is a fast-growing developer, owner and operator of community solar, distributed generation and energy storage assets in the US. They are hiring a Senior Vice President to lead…
Added 13 hours ago
AS
Senior/Lead Business Analyst- BMT
Apex Systems
Toronto, ON
- $45 to $60 USD / hour
- Contract
…managed through manual, email-based workflows. The selected Lead Business Analyst will establish the requirements approach, lead discovery, facilitate complex stakeholder discussions, and…
Added 16 hours ago
CU
Senior Ecommerce Specialist
CHEIL USA
Mississauga, ON
- $65,000 to $75,000 CAD / year
Operate Hybris (e-Commerce platform) for SECA. Responsibilities include consumer-facing front-end web elements as well as ensuring the back-end system processes are functioning.
Added 16 hours ago
SM
RQ11599 – Technology Architect – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Technology Architect / Database Administrator with extensive experience in enterprise technology architecture, Oracle database administration, middleware operations,…
Added 21 hours ago
M
Director, Marketing & Growth
Minga
Kelowna, BC
- Full-time
Supportive Growth: You aren’t on an island. You’ll have the autonomy to do your best work and a community that has your back every step of the way.
Added 23 hours ago
FC
Director, Group Claims & Administration
First Canadian Financial Group
Edmonton, AB
- Full-time
Our employees work directly with senior Group Benefits leaders, including our President and Vice President. Ideas move quickly, expertise is valued and you'll have the opportunity to see…
Added 23 hours ago
ES
Customer Success Manager (Budget)
Euna Solutions
ON · Oakville, Ontario
- Full-time
Communicate confidently with executives, project managers, business analysts, end users and key stakeholders leading regular customer meetings.
Added 23 hours ago
HR
Senior Software Engineer – Drone Control & Simulation (Defense and Dual-Use)
Haply Robotics
Montreal, QC
- Full-time
We’re looking for a Senior Software Engineer to be the first dedicated developer behind how operators fly, train, and feel drones through haptics.
Added 1 day ago
J
Senior Vice President, Capital Markets, Investments & Project Finance - DG Solar Company
J&T
Toronto, ON
- Full-time
Our client is a fast-growing developer, owner and operator of community solar, distributed generation and energy storage assets in the US. They are hiring a Senior Vice President to lead…
Added 1 day ago
Unified Customer Experience - Consultant - Senior Full Stack Engineer
Questrade Financial Group
Calgary, AB
The Senior Software Engineer leads the technical design and delivery of complex, high-performance features across Questrade's products, spanning front-end applications (React Native,…
Added 1 day ago
A
Senior Full Stack Developer
Affinity
BC · British Columbia, Canada
- Contract
Develop front-end (user interface) and back-end (database) enterprise solutions on a variety of platforms;
Added 1 day ago
T
Manager, Delivery Lead / Project Manager - Gen AI and Software Delivery
Toast
Montreal, QC
- $103,000 to $150,000 USD / year
- Full-time
Lead end-to-end delivery for software modernization and AI-accelerated SDLC initiatives
Added 1 day ago
SH
Technical Support Coordinator – 2-Month Fixed-Term (Markham, On-Site)
Sentrex Health Solutions
Markham, ON
- Full-time
The Technical Support Coordinator is a member of the Sentrex IT department reporting to the Senior Manager, IT Operations and Infrastructure and is focused on ensuring that employee…
Added 1 day ago
VC
Senior Sales Manager, Working Capital (Toronto)
Vault Credit Corporation
Toronto, ON
- Full-time
You will lead and scale the Toronto Working Capital sales team, which today has five people. You are first and foremost accountable for people and performance. You step in as the team's…
Added 1 day ago
M
MEC North Vancouver - General Manager
MEC
North Vancouver, BC
- $89,500 to $112,200 CAD / year
- Full-time
…performance, culture, and operational excellence of the store. You lead through others - setting clear expectations, building leadership capability, and holding the Senior Staff Team (SST)…
Added 1 day ago
HR
Senior Software Engineer – Haptic Control for Defense and Dual-Use Drones and Vehicles (Rust)
Haply Robotics
Montreal, QC
- Full-time
We’re looking for a Senior Software Engineer (Rust) to be the first dedicated developer behind the haptic software that lets operators feel the drones and vehicles they control.

Danica

Key Accounts Operations Manager

Vancouver, BC, Canada

Salary: $70-$80K · Full-time

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Job details

Pay: Salary: $70-$80K
Job type: Full-time
Apply by: Apr 26, 2027
Posting language: English
Posted: Oct 28, 2026

Original job description

Position: Key Accounts Operations Manager

Department: Operations

Location: Vancouver, BC.

Status: Permanent, Full-time. At least two days in the Vancouver Office.

Salary: $70-$80K

Start: ASAP

Date Posted: October 27, 2026

POSITION OVERVIEW

The Key Account Operations Manager is responsible for the operational execution of Danica Brands’ Key Account business. This role ensures customer-specific ordering, EDI, portal, VAS, routing, labelling, compliance and shipment requirements are completed accurately and on time. The position leads Key Account support resources, including any hybrid employee whose primary assignment is Key Account Operations, and works closely with Sales, Order Management, Finance, ERP and EDI support teams and Danica’s third-party logistics provider. The role also owns Key Account scorecards, preventable chargeback reduction, customer onboarding and corrective-action follow-through.

KEY FUNCTIONS & RESPONSIBILITIES

Key Account Operational Leadership

· Own end-to-end Key Account operational execution and prioritise time-sensitive customer activity.

· Coordinate launches, promotions, seasonal programmes, custom requirements and complex customer initiatives.

· Resolve complex order, allocation, pricing, shortage and invoicing issues with Order Management.

Customer Compliance & Chargeback Prevention

· Maintain routing guides, portal, EDI, VAS, labelling and shipping requirements in clear internal procedures.

· Reduce preventable chargebacks through root-cause analysis, corrective actions and follow-through.

· Maintain compliance and chargeback scorecards and report recurring risks and financial exposure.

Team Leadership & Resource Management

· Lead and develop Key Account support employees; set priorities, performance expectations and coverage.

· Manage the hybrid resource with Key Accounts as the primary assignment and defined Order Management backup conditions.

· Build cross-training, account backup coverage and succession for critical customer responsibilities.

Cross-Functional, Systems & Customer Readiness

· Act as primary Operations contact for Key Account Sales and coordinate with the warehouse, Finance, EDI and ERP support.

· Represent Key Account requirements in ERP, EDI, automation and process changes.

· Develop customer onboarding checklists and ensure new requirements are communicated to impacted teams.

Performance & Continuous Improvement

· Track order timeliness, compliance, chargebacks, backlog and aged issues and establish action plans where needed.

· Identify operational risk, cost or manual complexity and recommend process, system or training improvements.

· Escalate material customer, warehouse, system or capacity risks to the Senior Operations Manager.

THE EXPERIENCE OF A STRONG CANDIDATE

· Experience in Key Account Operations, customer operations, order management, supply chain or a related function.

· Demonstrated experience leading employees or coordinating a team’s workload and priorities.

· Strong knowledge of customer portals, routing guides, EDI, VAS, labelling and retail-compliance requirements.

· Experience supporting major retail, wholesale or other complex customer accounts.

· Familiarity with Sage X3, Salesforce and SPS Commerce or comparable ERP, CRM and EDI platforms is an asset.

· Strong analytical skills with the ability to investigate chargebacks, identify root causes and develop solutions.

· Excellent organisational, written and verbal communication skills with a high level of attention to detail.

· Experience working with a third-party warehouse or logistics provider is an asset.

WHAT DANICA OFFERS

Competitive salary with generous vacation & wellness day policies, product discounts, bonus Danica days during the holiday season, and a discretionary profit-sharing bonus
Socially responsible by giving back to the community
Modern & casual open concept office located in the heart of Vancouver
Extended health benefits
Dog friendly office
Generous internal referral bonus
Growth & development opportunities
Fun office with garden club, fun committee, bar cart Fridays with great corporate events
Locally owned and operated family business with a diverse workforce

How to apply

Tell us about yourself.

We’d love to get to know you beyond your resume. Tell us about your experience, what excites you about this opportunity, and the skills, perspective, and personality you’d bring to the Danica team. We’re interested in what makes you uniquely you and how you’d contribute to our team.

Please submit your application to https://danica.bamboohr.com/jobs (no calls or seperate emails please).

Danica is proud to be an Equal Opportunity Employer - We know from experience that great talent comes in many forms, and we want you to join our team! We strongly encourage people from underrepresented communities, including women, Indigenous Peoples, members of the LGBTQ2+ community, people of colour, and people with disabilities, to consider applying. Please let us know if you require unique accommodations during the interview process.

About Us

Danica is a market leader in Housewares, Giftware and Home Furnishing design. With five distinct brands under the Danica Brands umbrella, we offer an engaging and dynamic family of product with global reach. Our passion and commitment to our team and customers drives our business and we are looking for people who are excited about thinking and delivering differently. Our team includes people like you - innovative, curious, enthusiastic, authentic, kind and inclusive. If you're looking to work for a company with a culture as vibrant as the products it produces, Danica is the place for you. Our company values include social responsibility, environmental accountability, continuous improvement, teamwork, and inclusiveness.

Apply About employer

More about this job

Responsibilities

Lead end-to-end operational execution for key accounts, including customer ordering, EDI, portals, routing, compliance, and shipment requirements, while managing and developing support resources. Track performance and chargebacks, coordinate customer onboarding and cross-functional issue resolution, and drive corrective actions and process improvements.

Requirements

Candidates should have experience in key account or customer operations, order management, supply chain, or a related field, along with experience leading employees or coordinating team priorities. Strong knowledge of retail customer compliance, portals, routing guides, EDI, and analytical problem-solving is expected; experience with major accounts and third-party logistics is an asset.

Skills

Key Account Operations
Team Leadership
Order Management
Customer Compliance
EDI
Customer Portals
Routing Guides
Value-Added Services
Retail Compliance
Chargeback Analysis
Root-Cause Analysis
ERP Systems
Customer Onboarding
Cross-Functional Coordination
Performance Reporting
Process Improvement

Benefits

Generous Vacation
Wellness Days
Product Discounts
Holiday Bonus Days
Discretionary Profit-Sharing Bonus
Extended Health Benefits
Internal Referral Bonus
Growth and Development Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Key Account Operations
Order Management
Supply Chain
EDI
Customer Portals
Routing Guides
Value-Added Services
Labelling
Retail Compliance
Chargebacks
Root-Cause Analysis
Corrective Actions
Customer Onboarding
ERP
Sage X3
Salesforce
SPS Commerce
Third-Party Logistics
Warehouse Operations
Scorecards
Order Timeliness
Backlog Management
Cross-Training
Process Improvement
Automation
Customer Requirements

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