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Added 8 mins ago
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Team Lead, Warehouse
Upwardor
Milton, ON
- Full-time
The Team Lead, Warehouse oversees the day-to-day dock operations, ensuring the efficient coordination of shipping, receiving, and material handling activities. This role is a true player…
Added 8 mins ago
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Operations Supervisor (12 month Contract)
McKesson
Edmonton, AB
- Full-time
The Operations Supervisor is responsible for ensuring optimum performance of warehouse shift(s) operations under the direction of the Distribution Centre Director of Operations.
Added 24 mins ago
SD
Technicien(ne) de laboratoire / Laboratory Technician
Sygnature Discovery
Levis, QC
- Full-time
Added 24 mins ago
BM
Parts Technician - Apprentice or Journeyman
Birch Mountain Enterprises
Fort McMurray, AB
- Full-time
…the Parts Technician is required to support the day-to-day operations of our warehouse/shop. The incumbent will be responsible for the ordering and receiving of various parts required for…
Added 39 mins ago
WC
Senior Analyst, Walmart Services - WMC Systems Administrator
Walmart Canada
Mississauga, ON
- Full-time
Reporting to the Senior Manager, Operations, this role will serve as the primary point of contact for Salesforce and other internal business platforms. The System Administrator will manage…
Added 39 mins ago
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Operations Manager - Night Shift
Kohl & Frisch Limited
Concord, ON
- Full-time
POSITION TITLE: Operations Manager - Night Shift
Added 39 mins ago
CC
Coffee Quality & Innovation Manager
Canterbury Coffee
Richmond, BC
- $88,000 to $110,000 CAD / year
- Full-time
…reaches the cup. We are looking for a Coffee Quality & Innovation Manager who brings together a passion for exceptional coffee with strong expertise in sensory evaluation, food safety,…
Added 39 mins ago
Manager, Solutions Design
DSV
Milton, ON
…implementations and continuous improvement projects for existing…
Added 39 mins ago
Senior Manager, Solutions Design
DSV
Milton, ON
Job Posting Title: Senior Manager, Solutions Design
Added 1 hour ago
LA
MRO Buyer
Les Aliments DAINTY Foods Inc.
Windsor, ON
- Full-time
Reporting to the Maintenance Manager, you will assist with maintenance planning while managing the purchasing, inventory, and availability of spare parts and maintenance supplies. This role…
Added 1 hour ago
Facilities Coordinator
Give and Go Prepared Foods
Toronto, ON
…facilities and grounds and will provide technical support to the Operations, Maintenance, Health Safety & Environment (HSE), Quality Assurance (QA) and Engineering…
Added 1 hour ago
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EH&S Manager
Johnson & Johnson Innovative Medicine
Markham, ON
- Full-time
The Environmental, Health & Safety (EHS) Manager provides strategic and technical leadership for assigned operations in Ontario and other designated locations in the Commercial Operations…
Added 1 hour ago
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Grower 1
PRT Offshore an Expro Company
Prince George, BC
- Full-time
The person in the Grower 1 position will work alongside other nursery workers under the supervision of the Operations Manager.
Added 1 hour ago
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EH&S Manager
Johnson & Johnson MedTech
Markham, ON
- Full-time
The Environmental, Health & Safety (EHS) Manager provides strategic and technical leadership for assigned operations in Ontario and other designated locations in the Commercial Operations…
Added 1 hour ago
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Senior Analyst, Walmart Services - WMC Systems Administrator
Walmart
Mississauga, ON
- Full-time
Reporting to the Senior Manager, Operations, this role will serve as the primary point of contact for Salesforce and other internal business platforms. The System Administrator will manage…
Added 2 hours ago
GV
Manufacturing Manager - Materials, Planning and Execution
GE Vernova
Markham, ON
- Full-time
Work effectively in co-operation with the Production Manager to develop and maintain efficient planning and operations in production, warehousing and materials handling.
Added 2 hours ago
RA
Co-op, Warehouse Engineering
Rockwell Automation
Cambridge, ON · Canada Cambridge (Dundas)
- $21 to $32 CAD / hour
- Full-time
You will report directly to the Production Control Inventory Manager and will receive daily direction and operational input from Warehouse Team Leaders and important partners across the…
Added 2 hours ago
AF
Warehouse Associate
Action Furnace
Calgary, AB
- Full-time
…various tasks related to inventory management, and general warehouse maintenance. The Warehouse Associate plays a crucial role in maintaining accurate inventory records and contributing to…
Added 2 hours ago
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Key Accounts Operations Manager
Danica
Vancouver, BC
- Full-time
Escalate material customer, warehouse, system or capacity risks to the Senior Operations Manager.
Added 2 hours ago
DW
Crane Manager, Electrical
DP World
Prince Rupert, BC
- Full-time
The Crane Manager, Electrical ensures delivery of the highest quality equipment maintenance, repair and technical services while meeting all applicable standards and requirements in terms…
Added 2 hours ago
Team Lead Central Unmarks
Purolator
Toronto, ON · Etobicoke, ON
The CUS Team Lead is responsible for overseeing day-to-day operations and providing guidance and support to team members to ensure safe, efficient, and high-quality warehouse operations.…
Added 2 hours ago
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Key Accounts Operations Manager
Danica
Vancouver, BC
- Full-time
· Escalate material customer, warehouse, system or capacity risks to the Senior Operations Manager.
Added 3 hours ago
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Facilities Associate - $23.00/hr
Article
Vancouver, BC
- $23 CAD / hour
- Full-time
…requires solving challenging, meaningful problems. As the Facility Operations Associate, you’re a Swiss Army knife who is happy to do whatever is needed for our headquarters operations.…
Added 3 hours ago
S
Warehouse Specialist, Canada
Saab
Halifax, NS
- Full-time
As a Warehouse Specialist at Saab Canada, Inc., you play a vital role in keeping our operations running smoothly. You'll be responsible for supporting day-to-day warehouse, inventory, and…
Added 3 hours ago
TS
Thrift Store Clerk
The Salvation Army in Canada
St. Thomas, ON
- Part-time
The Thrift Store Clerk provides service to customers, sorts incoming product and assists in the ongoing retail operations of The Salvation Army St. Thomas Thrift Store.

Danica

Key Accounts Operations Manager

Vancouver, BC, Canada

Salary: $70-$80K · Full-time

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Job details

Pay: Salary: $70-$80K
Job type: Full-time
Apply by: Apr 26, 2027
Posting language: English
Posted: Oct 28, 2026

Original job description

Position: Key Accounts Operations Manager

Department: Operations

Location: Vancouver, BC.

Status: Permanent, Full-time. At least two days in the Vancouver Office.

Salary: $70-$80K

Start: ASAP

Date Posted: October 27, 2026

POSITION OVERVIEW

The Key Account Operations Manager is responsible for the operational execution of Danica Brands’ Key Account business. This role ensures customer-specific ordering, EDI, portal, VAS, routing, labelling, compliance and shipment requirements are completed accurately and on time. The position leads Key Account support resources, including any hybrid employee whose primary assignment is Key Account Operations, and works closely with Sales, Order Management, Finance, ERP and EDI support teams and Danica’s third-party logistics provider. The role also owns Key Account scorecards, preventable chargeback reduction, customer onboarding and corrective-action follow-through.

KEY FUNCTIONS & RESPONSIBILITIES

Key Account Operational Leadership

· Own end-to-end Key Account operational execution and prioritise time-sensitive customer activity.

· Coordinate launches, promotions, seasonal programmes, custom requirements and complex customer initiatives.

· Resolve complex order, allocation, pricing, shortage and invoicing issues with Order Management.

Customer Compliance & Chargeback Prevention

· Maintain routing guides, portal, EDI, VAS, labelling and shipping requirements in clear internal procedures.

· Reduce preventable chargebacks through root-cause analysis, corrective actions and follow-through.

· Maintain compliance and chargeback scorecards and report recurring risks and financial exposure.

Team Leadership & Resource Management

· Lead and develop Key Account support employees; set priorities, performance expectations and coverage.

· Manage the hybrid resource with Key Accounts as the primary assignment and defined Order Management backup conditions.

· Build cross-training, account backup coverage and succession for critical customer responsibilities.

Cross-Functional, Systems & Customer Readiness

· Act as primary Operations contact for Key Account Sales and coordinate with the warehouse, Finance, EDI and ERP support.

· Represent Key Account requirements in ERP, EDI, automation and process changes.

· Develop customer onboarding checklists and ensure new requirements are communicated to impacted teams.

Performance & Continuous Improvement

· Track order timeliness, compliance, chargebacks, backlog and aged issues and establish action plans where needed.

· Identify operational risk, cost or manual complexity and recommend process, system or training improvements.

· Escalate material customer, warehouse, system or capacity risks to the Senior Operations Manager.

THE EXPERIENCE OF A STRONG CANDIDATE

· Experience in Key Account Operations, customer operations, order management, supply chain or a related function.

· Demonstrated experience leading employees or coordinating a team’s workload and priorities.

· Strong knowledge of customer portals, routing guides, EDI, VAS, labelling and retail-compliance requirements.

· Experience supporting major retail, wholesale or other complex customer accounts.

· Familiarity with Sage X3, Salesforce and SPS Commerce or comparable ERP, CRM and EDI platforms is an asset.

· Strong analytical skills with the ability to investigate chargebacks, identify root causes and develop solutions.

· Excellent organisational, written and verbal communication skills with a high level of attention to detail.

· Experience working with a third-party warehouse or logistics provider is an asset.

WHAT DANICA OFFERS

Competitive salary with generous vacation & wellness day policies, product discounts, bonus Danica days during the holiday season, and a discretionary profit-sharing bonus
Socially responsible by giving back to the community
Modern & casual open concept office located in the heart of Vancouver
Extended health benefits
Dog friendly office
Generous internal referral bonus
Growth & development opportunities
Fun office with garden club, fun committee, bar cart Fridays with great corporate events
Locally owned and operated family business with a diverse workforce

How to apply

Tell us about yourself.

We’d love to get to know you beyond your resume. Tell us about your experience, what excites you about this opportunity, and the skills, perspective, and personality you’d bring to the Danica team. We’re interested in what makes you uniquely you and how you’d contribute to our team.

Please submit your application to https://danica.bamboohr.com/jobs (no calls or seperate emails please).

Danica is proud to be an Equal Opportunity Employer - We know from experience that great talent comes in many forms, and we want you to join our team! We strongly encourage people from underrepresented communities, including women, Indigenous Peoples, members of the LGBTQ2+ community, people of colour, and people with disabilities, to consider applying. Please let us know if you require unique accommodations during the interview process.

About Us

Danica is a market leader in Housewares, Giftware and Home Furnishing design. With five distinct brands under the Danica Brands umbrella, we offer an engaging and dynamic family of product with global reach. Our passion and commitment to our team and customers drives our business and we are looking for people who are excited about thinking and delivering differently. Our team includes people like you - innovative, curious, enthusiastic, authentic, kind and inclusive. If you're looking to work for a company with a culture as vibrant as the products it produces, Danica is the place for you. Our company values include social responsibility, environmental accountability, continuous improvement, teamwork, and inclusiveness.

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More about this job

Responsibilities

Lead end-to-end operational execution for key accounts, including customer ordering, EDI, portals, routing, compliance, and shipment requirements, while managing and developing support resources. Track performance and chargebacks, coordinate customer onboarding and cross-functional issue resolution, and drive corrective actions and process improvements.

Requirements

Candidates should have experience in key account or customer operations, order management, supply chain, or a related field, along with experience leading employees or coordinating team priorities. Strong knowledge of retail customer compliance, portals, routing guides, EDI, and analytical problem-solving is expected; experience with major accounts and third-party logistics is an asset.

Skills

Key Account Operations
Team Leadership
Order Management
Customer Compliance
EDI
Customer Portals
Routing Guides
Value-Added Services
Retail Compliance
Chargeback Analysis
Root-Cause Analysis
ERP Systems
Customer Onboarding
Cross-Functional Coordination
Performance Reporting
Process Improvement

Benefits

Generous Vacation
Wellness Days
Product Discounts
Holiday Bonus Days
Discretionary Profit-Sharing Bonus
Extended Health Benefits
Internal Referral Bonus
Growth and Development Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Key Account Operations
Order Management
Supply Chain
EDI
Customer Portals
Routing Guides
Value-Added Services
Labelling
Retail Compliance
Chargebacks
Root-Cause Analysis
Corrective Actions
Customer Onboarding
ERP
Sage X3
Salesforce
SPS Commerce
Third-Party Logistics
Warehouse Operations
Scorecards
Order Timeliness
Backlog Management
Cross-Training
Process Improvement
Automation
Customer Requirements

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