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Added 12 mins ago
MH
Senior Growth Marketing Manager
Maya HTT
Remote, Canada
- Full-time
- Remote
…engineering services. Our Marketing team works closely with Sales, Business Development, and Strategic Partners to drive brand awareness, customer engagement, and pipeline growth across…
Added 12 mins ago
CI
Talent Acquisition Specialist
Calian in Space & Technology
Ottawa, ON
- Full-time
Provide the Talent Acquisition Manager and HR Business Partners with updates on headcount requests and recruitment progress.
Added 12 mins ago
I
Product Manager - Senior
isgSearch
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Seeking a Senior Product Manager with mandatory healthcare experience to lead product strategy, roadmap development, and backlog prioritization for enterprise digital health integrations.…
Added 27 mins ago
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Senior Analyst, Data Analytics & Automation Solutions
BMO
Toronto, ON · FCP
- Full-time
The successful candidate will leverage automation, AI and analytics to solve business problems for our Wealth stakeholders. Understands and articulates the business case of business…
Added 27 mins ago
Sales & Marketing - Sales Manager
Beyond Energy Services & Technology
Calgary, AB
…revenue targets, managing sales performance, and identifying new business opportunities across the Canadian market. The Sales Manager will work closely with Operations, Engineering, and…
Added 27 mins ago
Manager - Engineering, NGL
Wolf Midstream
Calgary, AB
…Investments). Wolf was formed in 2015 to focus on the acquisition and development of innovative midstream energy infrastructure assets in Western Canada. Wolf's long-term business plan,…
Added 27 mins ago
A
Senior Channel Sales Manager- Banks
ADP
Mississauga, ON
- Full-time
…companies of all sizes focus less on work and more on success. As a Senior Channels Sales Manager at ADP, you'll enjoy competitive compensation, comprehensive benefits, and a supportive…
Added 27 mins ago
AE
Pattern Making Lead
Arc'teryx Equipment
North Vancouver, BC
- Full-time
Supporting the Manager, Pattern Making and Director, Product Development in building, coaching, and guiding a high performing team of technical Pattern Makers, and owning the day-to-day…
Added 27 mins ago
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GUCCI Manager of Client Engagement, Canada
Gucci
Toronto, ON
- Full-time
The Manager of Client Engagement, Canada, will lead planning and implementation of retail client development strategies across directly operated stores (DOS) and outlet locations that drive…
Added 42 mins ago
R
Senior Software Development Engineer, Customer Success Engineering
Remitly
Burnaby, BC
- Full-time
As a Senior Software Development Engineer, you will focus on driving innovation and expanding our new, next-generation Customer Success platform by architecting new workflows and launching…
Added 42 mins ago
A
Pattern Making Lead
ARC'TERYX
North Vancouver, BC
- Full-time
Supporting the Manager, Pattern Making and Director, Product Development in building, coaching, and guiding a high performing team of technical Pattern Makers, and owning the day-to-day…
Added 42 mins ago
R
Project Manager - AdFarm
RR46
Calgary, AB
- Full-time
You don’t make it 40 years in this business without good people behind you. At AdFarm, we are driving the evolution of agriculture, and it starts with hiring the right individuals.
Added 42 mins ago
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Senior Analyst, Reporting - Model Management and Analytics (5600)
TD
Toronto, ON
- Full-time
Reporting to the Sr. Manager, Capital Reporting and ECL staging of MMA, this role will work closely with the Model Development team, Chief Accountant's team, Enterprise Risk Management and…
Added 42 mins ago
SL
Director, Compliance - SLC Management
Sun Life
Toronto, ON · Waterloo, ON · Sun Life Toronto One York
- Full-time
Assist in the development of practical compliance solutions for business initiatives.
Added 42 mins ago
SL
Senior Associate, Financial Controls - SLC Management
Sun Life
Toronto, ON · Waterloo, ON · Sun Life Toronto One York
- Full-time
This position will be reporting to the Senior Director of SLC Management Financial Controls. The successful candidate will have the opportunity to provide expert advice to the SLC…
Added 42 mins ago
SM
Senior Associate, Financial Controls - SLC Management
SLC Management
Toronto, ON · Waterloo, ON · Sun Life Toronto One York
- Full-time
This position will be reporting to the Senior Director of SLC Management Financial Controls. The successful candidate will have the opportunity to provide expert advice to the SLC…
Added 42 mins ago
SM
Director, Compliance - SLC Management
SLC Management
Toronto, ON · Waterloo, ON · Sun Life Toronto One York
- Full-time
Assist in the development of practical compliance solutions for business initiatives.
Added 42 mins ago
M
Sr. Manager, Workforce Readiness
McKesson
Mississauga, ON
- Full-time
The Senior Manager, Workforce Readiness is responsible for designing, executing, and integrating change management strategies that support major technology, process, and organizational…
Added 42 mins ago
TC
Aexeo Onboarding - Vice President
The Citco Group Limited
Halifax, NS
- Full-time
Direct source of information to Business Development on vendors/conversion/interfaces
Added 42 mins ago
AC
Early Careers: Investments Associate
Aon Corporation
Vancouver, BC
- Full-time
Launch is a structured Early Careers development program that combines meaningful work, business learning, professional development and relationship-building across Aon. The program helps…
Added 57 mins ago
Director, Senior Product Manager, Global Capital Markets (GCM) Transformation - Toronto, ON
Scotiabank
Toronto, ON
The Senior Product Manager is accountable for the strategy, roadmap, and success of a significant Capital Markets product or complex business capability. The role partners with business,…
Added 57 mins ago
Senior Manager and Team Lead, Credit Risk, Retail
Scotiabank
ON · Mississauga, ON
The Senior Manager and Team Lead, Credit Risk leads a team within ACE and is accountable for translating business strategy into clear priorities, sustained operational performance and a…
Added 57 mins ago
Senior Manager, Product Manager, Global Capital Markets (GCM) Transformation - Toronto, ON
Scotiabank
Toronto, ON
The Product Manager is responsible for managing product execution and roadmap delivery for a Capital Markets product or business capability. Reporting to the Senior Product Manager, the…
Added 57 mins ago
MM
Strategic Sourcing Associate
Mohawk Medbuy Corporation
Toronto, ON · Greater Toronto Area, Canada
- $53,736 to $62,980 CAD / year
- Full-time
Reporting to a Senior Manager, Strategic Sourcing or Director, Strategic Sourcing, this position is responsible for coordinating and supporting the Sourcing Team through all stages of the…
Added 57 mins ago
FR
Account Manager
Foresight Recruitment Group
Mississauga, ON
- $75,000 to $85,000 CAD / year
- Full-time
Work directly with senior leadership and contribute to important business decisions.

Danica

Key Accounts Operations Manager

Vancouver, BC, V5Y 1M4, Canada

Salary: $70-$80K · Full-time

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Job details

Pay: Salary: $70-$80K
Job type: Full-time
Posting language: English
Posted: Oct 27, 2026

Original job description

Position: Key Accounts Operations Manager

Department: Operations

Location: Vancouver, BC.

Status: Permanent, Full-time. At least two days in the Vancouver Office.

Salary: $70-$80K

Start: ASAP

Date Posted: October 27, 2026

POSITION OVERVIEW

The Key Account Operations Manager is responsible for the operational execution of Danica Brands’ Key Account business. This role ensures customer-specific ordering, EDI, portal, VAS, routing, labelling, compliance and shipment requirements are completed accurately and on time. The position leads Key Account support resources, including any hybrid employee whose primary assignment is Key Account Operations, and works closely with Sales, Order Management, Finance, ERP and EDI support teams and Danica’s third-party logistics provider. The role also owns Key Account scorecards, preventable chargeback reduction, customer onboarding and corrective-action follow-through.

KEY FUNCTIONS & RESPONSIBILITIES

Key Account Operational Leadership

Own end-to-end Key Account operational execution and prioritise time-sensitive customer activity.
Coordinate launches, promotions, seasonal programmes, custom requirements and complex customer initiatives.
Resolve complex order, allocation, pricing, shortage and invoicing issues with Order Management.

Customer Compliance & Chargeback Prevention

Maintain routing guides, portal, EDI, VAS, labelling and shipping requirements in clear internal procedures.
Reduce preventable chargebacks through root-cause analysis, corrective actions and follow-through.
Maintain compliance and chargeback scorecards and report recurring risks and financial exposure.

Team Leadership & Resource Management

Lead and develop Key Account support employees; set priorities, performance expectations and coverage.
Manage the hybrid resource with Key Accounts as the primary assignment and defined Order Management backup conditions.
Build cross-training, account backup coverage and succession for critical customer responsibilities.

Cross-Functional, Systems & Customer Readiness

Act as primary Operations contact for Key Account Sales and coordinate with the warehouse, Finance, EDI and ERP support.
Represent Key Account requirements in ERP, EDI, automation and process changes.
Develop customer onboarding checklists and ensure new requirements are communicated to impacted teams.

Performance & Continuous Improvement

Track order timeliness, compliance, chargebacks, backlog and aged issues and establish action plans where needed.
Identify operational risk, cost or manual complexity and recommend process, system or training improvements.
Escalate material customer, warehouse, system or capacity risks to the Senior Operations Manager.

THE EXPERIENCE OF A STRONG CANDIDATE

Experience in Key Account Operations, customer operations, order management, supply chain or a related function.
Demonstrated experience leading employees or coordinating a team’s workload and priorities.
Strong knowledge of customer portals, routing guides, EDI, VAS, labelling and retail-compliance requirements.
Experience supporting major retail, wholesale or other complex customer accounts.
Familiarity with Sage X3, Salesforce and SPS Commerce or comparable ERP, CRM and EDI platforms is an asset.
Strong analytical skills with the ability to investigate chargebacks, identify root causes and develop solutions.
Excellent organisational, written and verbal communication skills with a high level of attention to detail.
Experience working with a third-party warehouse or logistics provider is an asset.

WHAT DANICA OFFERS

Competitive salary with generous vacation & wellness day policies, product discounts, bonus Danica days during the holiday season, and a discretionary profit-sharing bonus

Socially responsible by giving back to the community
Modern & casual open concept office located in the heart of Vancouver
Extended health benefits
Dog friendly office
Generous internal referral bonus
Growth & development opportunities
Fun office with garden club, fun committee, bar cart Fridays with great corporate events
Locally owned and operated family business with a diverse workforce

How to apply

Tell us about yourself.

We’d love to get to know you beyond your resume. Tell us about your experience, what excites you about this opportunity, and the skills, perspective, and personality you’d bring to the Danica team. We’re interested in what makes you uniquely you and how you’d contribute to our team.

Please submit your application to https://danica.bamboohr.com/jobs (no calls please).

Danica is proud to be an Equal Opportunity Employer - We know from experience that great talent comes in many forms, and we want you to join our team! We strongly encourage people from underrepresented communities, including women, Indigenous Peoples, members of the LGBTQ2+ community, people of colour, and people with disabilities, to consider applying. Please let us know if you require unique accommodations during the interview process.

About Us

Danica is a market leader in Housewares, Giftware and Home Furnishing design. With five distinct brands under the Danica Brands umbrella, we offer an engaging and dynamic family of product with global reach. Our passion and commitment to our team and customers drives our business and we are looking for people who are excited about thinking and delivering differently. Our team includes people like you - innovative, curious, enthusiastic, authentic, kind and inclusive. If you're looking to work for a company with a culture as vibrant as the products it produces, Danica is the place for you. Our company values include social responsibility, environmental accountability, continuous improvement, teamwork, and inclusiveness.

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More about this job

Responsibilities

Lead end-to-end operational execution for key accounts, including customer ordering, EDI, portals, routing, labeling, compliance, shipments, onboarding, and issue resolution. Manage and develop support resources, monitor scorecards and chargebacks, coordinate across internal teams and logistics partners, and drive corrective actions and process improvements.

Requirements

Candidates should have experience in key account or customer operations, order management, supply chain, or a related field, along with experience leading employees or coordinating team priorities. Strong knowledge of EDI, customer portals, routing guides, value-added services, labeling, and retail compliance is expected; experience with complex accounts and third-party logistics is beneficial, while familiarity with Sage X3, Salesforce, or SPS Commerce is an asset.

Skills

Key Account Operations
Team Leadership
Order Management
Customer Compliance
EDI
Customer Portals
Routing Guides
Value-Added Services
Retail Compliance
Chargeback Analysis
Root-Cause Analysis
ERP Systems
Customer Onboarding
Cross-Functional Coordination
Performance Tracking
Process Improvement

Benefits

Generous Vacation
Wellness Days
Product Discounts
Holiday Bonus Days
Discretionary Profit-Sharing Bonus
Extended Health Benefits
Internal Referral Bonus
Growth and Development Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Key Account Operations
Order Management
Supply Chain
EDI
Sage X3
Salesforce
SPS Commerce
ERP
CRM
Customer Portals
Routing Guides
Value-Added Services
Retail Compliance
Labeling
Chargebacks
Root-Cause Analysis
Customer Onboarding
Third-Party Logistics
Scorecards
Corrective Actions
Order Allocation
Pricing
Invoicing
Warehouse Coordination
Process Improvement
Cross-Training

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