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Added 5 mins ago
MC
Line Lead
Menasha Corporation
Brampton, ON · MPC Mondelez Brampton Plant
- Full-time
Line Leaders in Menasha Packaging Canada L.P. are integral team members to ensure that we are able to provide the highest level of customer service to our customers. This includes achieving…
Added 5 mins ago
QM
Assistant Controller - Finance & Accounting
Quantum Management Services Ltd.
Mississauga, ON
- $120,000 to $140,000 CAD / year
- Full-time
Are you a hands-on financial leader who understands that great financial management goes beyond the numbers?
Added 20 mins ago
N
Material Handler
Napoleon
Barrie, ON
- Full-time
At Napoleon, we believe in creating an environment where our Associates can thrive personally and professionally. Here’s what you can look forward to when you join our team:
Added 34 mins ago
QR
WAREHOUSE – MATERIAL HANDLER
Quincaillerie Richelieu
Surrey, BC
- Full-time
Richelieu Hardware is looking for a WAREHOUSE – MATERIAL HANDLER for the Surrey, BC, branch.
Added 1 hour ago
W
Warehouse Associate
Wesco
Sudbury, ON
- Full-time
Launch your career! We are hiring immediately for Warehouse workers! We will teach you about distribution and supply chain techniques valued by Fortune 250 companies around the globe. We…
Added 2 hours ago
F
Warehouse Supervisor
Factor_
Calgary, AB
- Full-time
Factor Canada is seeking a Warehouse Supervisor to join our team at our Distribution Centre. Reporting to the Sr. Manager Production, you will lead a team of warehouse associates and leads…
Added 2 hours ago
VG
Director, Manufacturing Operations (North America)
Veralto Global
London, ON
- $155,000 to $180,000 CAD / year
- Full-time
When you join the Trojan Technologies team and the broader Veralto network, you become part of a unique culture where purpose meets possibility: where the work we do makes an everyday…
Added 5 hours ago
OT
Customer Service Representative
Olympia Tile+Stone Inc.
Toronto, ON · North York, ON
- $37,440 to $41,600 CAD / year
- Full-time
We are seeking an Customer Service Representative to join the team at our Toronto branch. In this role, you will be the first point of contact for showroom and order desk customers,…
Added 7 hours ago
TT
Director, Manufacturing Operations (North America)
Trojan Technologies
London, ON
- $155,000 to $180,000 CAD / year
- Full-time
When you join the Trojan Technologies team and the broader Veralto network, you become part of a unique culture where purpose meets possibility: where the work we do makes an everyday…
Added 7 hours ago
EI
Maintenance Team Leader
Ecolab Inc.
Mississauga, ON
- Full-time
…institutional and industrial markets is seeking a Maintenance Team Leader. This role will include leading a maintenance team to perform regularly scheduled preventative maintenance, monthly…
Added 11 hours ago
TI
Shipper/Receiver
Techtronic Industries Canada Inc. - TTI Canada
AB · Edmonton, AB
- Full-time
Are you ready to lead the way in shaping an empowering work environment with a global leader in power tools, accessories and hand tools? At TTI, we are known for our innovative products,…
Added 12 hours ago
K&
Operations Manager – Night Shift
Kohl & Frisch Limited
Toronto, ON
- Full-time
Working in a fast-paced, high-volume distribution environment, you’ll lead and support your team to achieve operational goals while fostering a culture of collaboration, engagement, and…
Added 12 hours ago
OT
Inside Sales Representative
Olympia Tile+Stone Inc.
Toronto, ON
- $39,520 to $43,680 CAD / year
- Full-time
We are seeking an Inside Sales Representative to join the team at our Toronto branch. In this role, you will be the first point of contact for Stone Slab showroom customers, supporting…
Added 12 hours ago
ML
MRO Coordinator
Maple Leaf Foods Inc
Mississauga, ON
- $47,000 to $69,000 CAD / year
- Full-time
The MRO Coordinator is an experienced MRO leader with at least 3 years of experience in an inventory, warehousing or purchasing management role applying proven MRO best practices in an…
Added 12 hours ago
FD
Customer Experience Specialist
Fil Delivery
Mississauga, ON
- Full-time
FIL Delivery is a rapidly growing leader in beverage supply chain solutions, specializing in the warehousing, picking, packing, and delivery of premium craft beer, wine, and spirits…
Added 13 hours ago
RH
Inside Sales Representative
Robert Half
Delta, BC
- Full-time
Our client, a recognized leader in the industrial distribution sector, is seeking an experienced Inside Sales Representative to join their Delta, BC branch.
Added 13 hours ago
T
Hub Manager (Mississauga)
Trexity
Mississauga, ON
- Full-time
Status: Net new role, addition to the existing team
Added 13 hours ago
D
Shipper Receiver
Dynacare
Brampton, ON
- Full-time
…convenient, understandable, and accessible. When you join our team, every day is an opportunity to get better and be inspired. It’s an environment where you can grow your career in any…
Added 13 hours ago
ML
MRO Supervisor
Maple Leaf Foods Inc.
Winnipeg, MB
- Full-time
…the MRO Spare Parts Storeroom. Reporting to the Reliability Leader, this role has overall responsibility for the management of inventory levels, purchasing practices, and warehouse…
Added 13 hours ago
ML
MRO Coordinator
Maple Leaf Foods Inc.
Mississauga, ON
- $47,000 to $69,000 CAD / year
- Full-time
We’re a global food company with approximately 10,000 team members. We operate sites in 20+ locations across Canada. We also have locations in the U.S. and Mexico, and do business in Asia.
Added 13 hours ago
ML
MRO Coordinator
Maple Leaf Foods Inc.
Hamilton, ON · Hannon, Ontario
- $47,000 to $69,000 CAD / year
- Full-time
We’re a global food company with approximately 10,000 team members. We operate sites in 20+ locations across Canada. We also have locations in the U.S. and Mexico, and do business in Asia.
Added 13 hours ago
L
Préparateur(trice) de commandes /Order Picker
Lamour
Montreal, QC
- Full-time
We are seeking a reliable and detail-oriented Order Picker with a valid forklift or walkie certification to join our warehouse team. The role involves accurately picking and preparing…
Added 13 hours ago
MW
CAN Team Leader - Alberta
Mountain Warehouse
Lethbridge, AB
- $17 CAD / hour
- Part-time
Are you a confident and passionate leader with a knack for motivating teams to deliver their best? Do you thrive in a fast-paced retail environment where exceptional customer service,…
Added 15 hours ago
CI
Manufacturing Engineering Technician (Night Shift)
CpK Interior Products Inc.
Windsor, ON
- $70,000 to $90,000 CAD / year
- Full-time
…One suppliers seamlessly and successfully. CpK is an industry leader recognized for quality, innovation, and professional…
Added 15 hours ago
TI
Operations Manager
Trim It All Inc.
Ottawa, ON · Greater Ottawa Metropolitan Area
- Full-time
We are seeking an experienced and dynamic professional to join our team as an Operations Manager. Reporting to the owner, in this role you’ll be responsible for owning day-to-day operations…

Danica

Key Accounts Operations Manager

Vancouver, BC, V5Y 1M4, Canada

Salary: $70-$80K · Full-time

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Job details

Pay: Salary: $70-$80K
Job type: Full-time
Posting language: English
Posted: Oct 27, 2026

Original job description

Position: Key Accounts Operations Manager

Department: Operations

Location: Vancouver, BC.

Status: Permanent, Full-time. At least two days in the Vancouver Office.

Salary: $70-$80K

Start: ASAP

Date Posted: October 27, 2026

POSITION OVERVIEW

The Key Account Operations Manager is responsible for the operational execution of Danica Brands’ Key Account business. This role ensures customer-specific ordering, EDI, portal, VAS, routing, labelling, compliance and shipment requirements are completed accurately and on time. The position leads Key Account support resources, including any hybrid employee whose primary assignment is Key Account Operations, and works closely with Sales, Order Management, Finance, ERP and EDI support teams and Danica’s third-party logistics provider. The role also owns Key Account scorecards, preventable chargeback reduction, customer onboarding and corrective-action follow-through.

KEY FUNCTIONS & RESPONSIBILITIES

Key Account Operational Leadership

Own end-to-end Key Account operational execution and prioritise time-sensitive customer activity.
Coordinate launches, promotions, seasonal programmes, custom requirements and complex customer initiatives.
Resolve complex order, allocation, pricing, shortage and invoicing issues with Order Management.

Customer Compliance & Chargeback Prevention

Maintain routing guides, portal, EDI, VAS, labelling and shipping requirements in clear internal procedures.
Reduce preventable chargebacks through root-cause analysis, corrective actions and follow-through.
Maintain compliance and chargeback scorecards and report recurring risks and financial exposure.

Team Leadership & Resource Management

Lead and develop Key Account support employees; set priorities, performance expectations and coverage.
Manage the hybrid resource with Key Accounts as the primary assignment and defined Order Management backup conditions.
Build cross-training, account backup coverage and succession for critical customer responsibilities.

Cross-Functional, Systems & Customer Readiness

Act as primary Operations contact for Key Account Sales and coordinate with the warehouse, Finance, EDI and ERP support.
Represent Key Account requirements in ERP, EDI, automation and process changes.
Develop customer onboarding checklists and ensure new requirements are communicated to impacted teams.

Performance & Continuous Improvement

Track order timeliness, compliance, chargebacks, backlog and aged issues and establish action plans where needed.
Identify operational risk, cost or manual complexity and recommend process, system or training improvements.
Escalate material customer, warehouse, system or capacity risks to the Senior Operations Manager.

THE EXPERIENCE OF A STRONG CANDIDATE

Experience in Key Account Operations, customer operations, order management, supply chain or a related function.
Demonstrated experience leading employees or coordinating a team’s workload and priorities.
Strong knowledge of customer portals, routing guides, EDI, VAS, labelling and retail-compliance requirements.
Experience supporting major retail, wholesale or other complex customer accounts.
Familiarity with Sage X3, Salesforce and SPS Commerce or comparable ERP, CRM and EDI platforms is an asset.
Strong analytical skills with the ability to investigate chargebacks, identify root causes and develop solutions.
Excellent organisational, written and verbal communication skills with a high level of attention to detail.
Experience working with a third-party warehouse or logistics provider is an asset.

WHAT DANICA OFFERS

Competitive salary with generous vacation & wellness day policies, product discounts, bonus Danica days during the holiday season, and a discretionary profit-sharing bonus

Socially responsible by giving back to the community
Modern & casual open concept office located in the heart of Vancouver
Extended health benefits
Dog friendly office
Generous internal referral bonus
Growth & development opportunities
Fun office with garden club, fun committee, bar cart Fridays with great corporate events
Locally owned and operated family business with a diverse workforce

How to apply

Tell us about yourself.

We’d love to get to know you beyond your resume. Tell us about your experience, what excites you about this opportunity, and the skills, perspective, and personality you’d bring to the Danica team. We’re interested in what makes you uniquely you and how you’d contribute to our team.

Please submit your application to https://danica.bamboohr.com/jobs (no calls please).

Danica is proud to be an Equal Opportunity Employer - We know from experience that great talent comes in many forms, and we want you to join our team! We strongly encourage people from underrepresented communities, including women, Indigenous Peoples, members of the LGBTQ2+ community, people of colour, and people with disabilities, to consider applying. Please let us know if you require unique accommodations during the interview process.

About Us

Danica is a market leader in Housewares, Giftware and Home Furnishing design. With five distinct brands under the Danica Brands umbrella, we offer an engaging and dynamic family of product with global reach. Our passion and commitment to our team and customers drives our business and we are looking for people who are excited about thinking and delivering differently. Our team includes people like you - innovative, curious, enthusiastic, authentic, kind and inclusive. If you're looking to work for a company with a culture as vibrant as the products it produces, Danica is the place for you. Our company values include social responsibility, environmental accountability, continuous improvement, teamwork, and inclusiveness.

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More about this job

Responsibilities

Lead end-to-end operational execution for key accounts, including customer ordering, EDI, portals, routing, labeling, compliance, shipments, onboarding, and issue resolution. Manage and develop support resources, monitor scorecards and chargebacks, coordinate across internal teams and logistics partners, and drive corrective actions and process improvements.

Requirements

Candidates should have experience in key account or customer operations, order management, supply chain, or a related field, along with experience leading employees or coordinating team priorities. Strong knowledge of EDI, customer portals, routing guides, value-added services, labeling, and retail compliance is expected; experience with complex accounts and third-party logistics is beneficial, while familiarity with Sage X3, Salesforce, or SPS Commerce is an asset.

Skills

Key Account Operations
Team Leadership
Order Management
Customer Compliance
EDI
Customer Portals
Routing Guides
Value-Added Services
Retail Compliance
Chargeback Analysis
Root-Cause Analysis
ERP Systems
Customer Onboarding
Cross-Functional Coordination
Performance Tracking
Process Improvement

Benefits

Generous Vacation
Wellness Days
Product Discounts
Holiday Bonus Days
Discretionary Profit-Sharing Bonus
Extended Health Benefits
Internal Referral Bonus
Growth and Development Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Key Account Operations
Order Management
Supply Chain
EDI
Sage X3
Salesforce
SPS Commerce
ERP
CRM
Customer Portals
Routing Guides
Value-Added Services
Retail Compliance
Labeling
Chargebacks
Root-Cause Analysis
Customer Onboarding
Third-Party Logistics
Scorecards
Corrective Actions
Order Allocation
Pricing
Invoicing
Warehouse Coordination
Process Improvement
Cross-Training

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