Customer Solutions Analyst - Danone Canada
- Boucherville, QC, Canada
Full-time
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Job details
- Job type
- Full-time
- Apply by
- Experience
- Minimum 5 years of experience in customer supply chain, logistics, operations, customer service, or account management.
- Posting language
- English
- Posted
Original job description
About The Job
Reporting to the Customer Solutions Senior Manager, we're looking for a Customer Solutions Analyst to strengthen customer supply chain performance, enhance service levels, and support business growth across key retail customers. In this role, you will act as a trusted operational partner, using data, collaboration, and problem-solving skills to deliver an outstanding customer experience and drive continuous improvement.
More specifically, you will be responsible for
Customer Performance Management
Danone Canada also offers a competitive short-term incentive bonus and a comprehensive benefits package, including group insurance, group retirement plans, wellbeing account, flexible time off, true hybrid work environment, paid parental leave, and other attractive options.
As part of our commitment to transparency in our hiring practices, we may use AI-enabled tools at certain stages of the recruitment process. However, all final hiring decisions are made by people.
This posting is for an existing vacancy.
About You
The ideal candidate will have the following qualifications and skills
The annual base salary range for this position is $72,000 to $110,000 CAD. The final salary offered will be determined by factors such as relevant experience and qualifications, internal equity and external market conditions.
Danone Canada also offers a competitive short-term incentive bonus and a comprehensive benefits package, including group insurance, group retirement plans, wellbeing account, flexible time off, true hybrid work environment, paid parental leave, and other attractive options.
As part of our commitment to transparency in our hiring practices, we may use AI-enabled tools at certain stages of the recruitment process. However, all final hiring decisions are made by people.
This posting is for an existing vacancy.
Danone Canada is part of Danone, the largest certified B Corp™ in the world, proudly using our business as a force for good – creating value for people, communities, and the planet. Guided by our long-standing mission to bring health through food to as many people as possible, we embed this purpose into every aspect of our operations.
Our workforce spans the country, with two headquarters (Boucherville, QC, and Toronto, ON), a production facility in Boucherville, and various remote work sites across the provinces.
When you join us, you’ll work with some of the best-known food and beverage brands in the world, including Oikos, Activia, Two Good, evian, Silk, International Delight, So Delicious Dairy Free and STōK Cold Brew Coffee.
We offer a competitive and comprehensive total rewards package, including group insurance plans, retirement programs, well-being resources, parental leave, and development opportunities. Plus, a true hybrid work environment and flexible time off, empowering you to balance your personal and professional life.
At Danone, inclusion and diversity are at the heart of who we are. We celebrate unique perspectives and are committed to building a workplace where everyone feels valued, respected, and empowered to thrive. We encourage applications from everyone and offer accommodations upon request to ensure equitable access for all candidates.
Join us and help shape a healthier, more sustainable world. One Planet. One Health. BY YOU.
Reporting to the Customer Solutions Senior Manager, we're looking for a Customer Solutions Analyst to strengthen customer supply chain performance, enhance service levels, and support business growth across key retail customers. In this role, you will act as a trusted operational partner, using data, collaboration, and problem-solving skills to deliver an outstanding customer experience and drive continuous improvement.
More specifically, you will be responsible for
Customer Performance Management
- Monitor and improve key supply chain performance indicators such as product availability, service levels, inventory health, forecast accuracy, and delivery performance through actionable improvement plans.
- Build strong working relationships with customer replenishment, logistics, inventory, warehouse, and merchandising teams to support operational excellence and customer satisfaction.
- Leverage data, reporting tools, and dashboards to identify trends, uncover opportunities, and provide recommendations that support business decisions.
- Lead the investigation and resolution of service challenges, inventory issues, forecast variances, and supply chain constraints while implementing corrective actions.
- Partner closely with Sales, Demand Planning, and Supply Chain teams to support promotions, product launches, operational efficiencies, and customer growth initiatives.
Danone Canada also offers a competitive short-term incentive bonus and a comprehensive benefits package, including group insurance, group retirement plans, wellbeing account, flexible time off, true hybrid work environment, paid parental leave, and other attractive options.
As part of our commitment to transparency in our hiring practices, we may use AI-enabled tools at certain stages of the recruitment process. However, all final hiring decisions are made by people.
This posting is for an existing vacancy.
About You
The ideal candidate will have the following qualifications and skills
- Bachelor's degree in Supply Chain Management, Logistics, Business Administration, Operations, or a related field.
- Minimum 5 years of experience in customer supply chain, logistics, operations, customer service, or account management.
- Experience working with SAP in an Order-to-Cash environment.
- Strong analytical and problem-solving skills, with the ability to translate complex data into actionable recommendations.
- Proven ability to build relationships, influence stakeholders, and collaborate effectively across functions and with external customers.
- Advanced proficiency in Microsoft Excel, Power BI, and supply chain reporting tools.
- Bilingualism in English and French is considered an asset.
The annual base salary range for this position is $72,000 to $110,000 CAD. The final salary offered will be determined by factors such as relevant experience and qualifications, internal equity and external market conditions.
Danone Canada also offers a competitive short-term incentive bonus and a comprehensive benefits package, including group insurance, group retirement plans, wellbeing account, flexible time off, true hybrid work environment, paid parental leave, and other attractive options.
As part of our commitment to transparency in our hiring practices, we may use AI-enabled tools at certain stages of the recruitment process. However, all final hiring decisions are made by people.
This posting is for an existing vacancy.
Danone Canada is part of Danone, the largest certified B Corp™ in the world, proudly using our business as a force for good – creating value for people, communities, and the planet. Guided by our long-standing mission to bring health through food to as many people as possible, we embed this purpose into every aspect of our operations.
Our workforce spans the country, with two headquarters (Boucherville, QC, and Toronto, ON), a production facility in Boucherville, and various remote work sites across the provinces.
When you join us, you’ll work with some of the best-known food and beverage brands in the world, including Oikos, Activia, Two Good, evian, Silk, International Delight, So Delicious Dairy Free and STōK Cold Brew Coffee.
We offer a competitive and comprehensive total rewards package, including group insurance plans, retirement programs, well-being resources, parental leave, and development opportunities. Plus, a true hybrid work environment and flexible time off, empowering you to balance your personal and professional life.
At Danone, inclusion and diversity are at the heart of who we are. We celebrate unique perspectives and are committed to building a workplace where everyone feels valued, respected, and empowered to thrive. We encourage applications from everyone and offer accommodations upon request to ensure equitable access for all candidates.
Join us and help shape a healthier, more sustainable world. One Planet. One Health. BY YOU.
More about this job
Responsibilities
The Customer Solutions Analyst will monitor and improve supply chain performance indicators while building strong relationships with key retail customers. They will also lead the resolution of service challenges and collaborate cross-functionally to support business growth and operational efficiency.
Requirements
Candidates must hold a bachelor's degree in a relevant field and possess at least 5 years of experience in supply chain, logistics, or account management. Proficiency in SAP, Microsoft Excel, and Power BI is required, along with strong analytical and stakeholder management skills.
Skills
- Supply chain management
- Logistics
- Operations
- Customer service
- Account management
- SAP
- Order-to-cash
- Data analysis
- Problem-solving
- Microsoft Excel
- Power BI
- Forecasting
- Inventory management
- Relationship building
- Stakeholder influence
- Continuous improvement
Benefits
- Group insurance
- Group retirement plans
- Wellbeing account
- Flexible time off
- Paid parental leave
- Short-term incentive bonus
Visa sponsorship
Not detected in the job text
Categories
- Logistics
- Customer Service & Support
- Food & Beverage
- Data & Analytics
- Manufacturing
Keywords
- Supply Chain Management
- Logistics
- Operations
- Customer Service
- Account Management
- SAP
- Order-to-Cash
- Data Analysis
- Forecasting
- Inventory Health
- Microsoft Excel
- Power BI
- Continuous Improvement
- Retail
- Boucherville
- Toronto
- B Corp
- Food and Beverage
- Demand Planning
- Service Levels
- Product Availability
- Stakeholder Management
- Reporting Tools
- Dashboards
- Supply Chain Constraints