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- Full-time
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Project Coordinator I
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Ottawa, ON
- Full-time
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Toronto, ON · Scarborough, ON
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GRC Manager
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We are looking for an experienced Quality Engineering (QE) Specialist to join our Quality team in Ottawa, Halifax or Calgary. Reporting to the Quality Manager, the QE Specialist plays a key…

Darktrace

Technical Success Manager- French Speaking

ON, Canada
NB, Canada
NS, Canada
CAN - Ontario (Home Office), Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Oct 2, 2026

Original job description

Darktrace is a global leader in AI-driven cybersecurity, helping organizations stay ahead of evolving threats every day.

Darktrace was built on a genuinely differentiated idea: that Adaptive AI could detect and respond to novel, real-time cyber threats. That approach matters more than ever in the era of AI. Today, our customers depend on us to stay ahead.

At Darktrace, we are energized by that responsibility. We work across teams and rally around a shared goal. We own outcomes end to end - step in, step up and see things through without waiting to be asked. We make decisions with urgency, say the hard thing, and hold each other to high standards with care and directness. We move first and learn fast anticipating where our customers are going next, continuously challenging ourselves.

We invest in the skills, learning and opportunities that help people deliver at the level their roles demand, and reward the aptitude and curiosity to grow beyond them.

Our Values: Own It | Win as One | Raise Our Bar | Move First. Learn Fast

Job Description:

The Technical Success Manager (TSM) is a high-impact customer-facing role for someone who enjoys combining technical depth, customer advocacy, and commercial awareness to help customers get lasting value from cybersecurity technology.

In this role, you will partner with security, IT, and technical stakeholders to turn deployment into meaningful adoption, helping customers embed the platform into daily security operations, reduce risk, and achieve measurable outcomes.

You will work closely with Account Executives, Solutions Engineering, Professional Services, Support, and Renewals, bringing a clear technical view of customer health, adoption progress, risks, and renewal readiness.

Please note: this is a remote position with expectations to travel at least 2 times per year. Candidates near the Toronto office may be asked to come in at least once a week.

Key Responsibilities

Build trusted relationships with customer security and IT teams, understanding their priorities, workflows, and success outcomes.
Create practical technical success plans that help customers adopt the platform, reduce risk, and realise measurable value.
Identify high-value use cases that make the platform part of everyday security operations.
Use product usage, engagement, and health indicators to spot adoption gaps, underutilisation, and retention risks early.
Guide customers through the transition from deployment to active use, accelerating Time-to-Value and reducing handover friction.
Lead mitigation planning for technical blockers, integration challenges, operational gaps, and customer health risks.
Bring clear technical health insights into renewal readiness, QBRs, growth discussions, and account strategy.
Surface technical opportunities that support expansion, upsell, and cross-sell activity in partnership with the Account Executive.
Champion the voice of technical users by ensuring product feedback, risks, and success requirements are visible internally.

Qualifications

Fluent in both French and English
You have 3+ years' experience in a technical, customer-facing role such as Customer Success Manager, Technical Success Manager, Technical Account Manager, Technical Consultant, Product Specialist, or similar.
You understand enterprise cybersecurity, networking, cloud, SaaS, or infrastructure environments.
You know how to drive adoption, retention, technical value realisation, and customer health improvement.
You can translate complex technical concepts into clear, practical guidance for customers and internal teams.
You are confident engaging with security engineers, SOC analysts, system administrators, technical leaders, and executives.
You bring strong communication, presentation, stakeholder management, and cross-functional collaboration skills.
Experience with security operations, SOC workflows, threat detection, or incident response use cases is desirable.
Familiarity with customer success platforms, health scoring, adoption analytics, and renewal governance is advantageous.

Compensation: We are able to offer $90k-$100k on the base + commission 80/20 split. Final offer will be determined based on years of experience and location.

Benefits:

100% medical, dental and vision insurance, plus dependents
Paid parental leave
Life insurance
Employee Assistance Program

As a growing business strengthening its governance and controls, this role plays a part in supporting high standards of integrity and accountability.

Darktrace is an Equal Opportunity Employer. We consider all qualified applicants for employment without regard to race, color, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.

Darktrace is committed to providing reasonable accommodations to qualified individuals with disabilities in accordance with applicable laws. If you require a reasonable accommodation to participate in the application or interview process, please contact your Talent Partner.

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More about this job

Responsibilities

The Technical Success Manager will build trusted relationships with customers to drive platform adoption, reduce security risks, and ensure measurable value realization. They will also act as a technical liaison, providing health insights to internal teams and supporting renewal and expansion strategies.

Requirements

Candidates must be fluent in French and English with at least 3 years of experience in a technical, customer-facing role such as a Technical Account Manager or Consultant. A strong understanding of enterprise cybersecurity, cloud, or SaaS environments is required, along with excellent communication and stakeholder management skills.

Skills

Cybersecurity
Customer success
Technical account management
French language
English language
SaaS
Cloud computing
Networking
Stakeholder management
Threat detection
Incident response
Security operations
Technical consulting
Customer advocacy
Data analysis
Presentation skills

Benefits

Medical insurance
Dental insurance
Vision insurance
Paid parental leave
Life insurance
Employee assistance program

Visa sponsorship

Not detected in the job text

Keywords

Cybersecurity
AI-driven
Adaptive AI
Technical Success Manager
Customer Success
SaaS
Cloud
Networking
Security Operations
SOC
Threat Detection
Incident Response
Account Management
Technical Consulting
Adoption Analytics
Health Scoring
Renewal Governance
QBR
Stakeholder Management
Cross-functional Collaboration
Time-to-Value
Risk Mitigation
Enterprise Security
Infrastructure
Technical Support
Professional Services
Solutions Engineering
Account Strategy
Upsell
Cross-sell

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