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Added 5 mins ago
CO
Manager, Digital Solutions
City of Saint John
Saint John, NB
- Full-time
The Manager, Digital Solutions, is responsible for the delivery and ongoing management of the City’s enterprise applications, digital solutions, and data and information management…
Added 5 mins ago
B
Facility Manager, Building Operations, BC
Bell
Kamloops, BC
- Full-time
At Bell, your skills and expertise will help set us apart as we continue to be the leading provider of digital connections and next generation services to businesses and governments.
Added 5 mins ago
CO
Business Advisor
City of Saint John
Saint John, NB
- Full-time
…identify opportunities to improve how residents experience City services. The position works collaboratively with service areas to understand recurring issues, strengthen service standards,…
Added 5 mins ago
QW
Director, Transitions & Operations
Q Wealth Partners
Toronto, ON
- Full-time
Direct and develop the Manager, Transitions, who reports to the Director and oversees the Toronto-based Transitions team, including mentoring the Manager in people leadership skills.
Added 5 mins ago
TL
Home Ally - Home Fire Preservation Program
The Link: Youth and Family Supports
Winnipeg, MB
- Full-time
…home whenever possible. Reporting to the Family Preservation Manager, the Home Ally works as part of the Home Fire Family Support Team to provide practical, culturally responsive,…
Added 5 mins ago
SM
RQ11747 – Project Manager/Leader – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
We are seeking a Senior Project Manager/Leader with extensive experience in managing complex audio-visual, videoconferencing, telecommunications, and Information and Information Technology…
Added 5 mins ago
TL
Child & Youth Engagement Ally - Home Fire Preservation Program
The Link: Youth and Family Supports
Winnipeg, MB
- Full-time
…remain safely at home rather than entering Child and Family Services care. This position provides practical, relational, culturally responsive, trauma-informed support to children, youth,…
Added 5 mins ago
SM
Manager, Finance, Performance & Analytics
Stevenson Memorial Hospital
Alliston, ON
- Full-time
Reporting to the Vice President, Corporate Services & Chief Financial Officer, the Manager, Finance, Performance and Analytics supports the hospital's strategic objectives, performance…
Added 5 mins ago
R
Software Engineering Manager - Web Interfaces
Ribbit
Burlington, ON
- $170,560 to $185,120 CAD / year
- Full-time
…go, see what they are doing, and step in when it matters. As manager of the interfaces team, you will build the team from the ground up: hiring the engineers, setting the direction for the…
Added 6 mins ago
RB
Senior Relationship Manager, Commercial Financial Services, Agriculture and Agri-Food Sector
Royal Bank of Canada
Abbotsford, BC
- Full-time
Added 6 mins ago
RB
Branch Manager North Vancouver Main
Royal Bank of Canada
North Vancouver, BC
- Full-time
As a Branch Manager, you are a local market leader, motivating and coaching your team to create a memorable experience for clients. Inside and outside the branch, you capitalize on emerging…
Added 6 mins ago
RB
Branch Manager
Royal Bank of Canada
Niagara Falls, ON
- Full-time
As a Branch Manager, you are a local market leader, motivating and coaching your team to create a memorable experience for clients. Inside and outside the branch, you capitalize on emerging…
Added 6 mins ago
RB
Senior Manager, Acquisition, Direct Investing
Royal Bank of Canada
Toronto, ON
- Full-time
Commercial Acumen, Critical Thinking, Financial Planning and Analysis (FP&A), Group Problem Solving, Interpersonal Relationship Management, Product Services
Added 6 mins ago
RB
Senior Relationship Manager, Commercial Financial Services
Royal Bank of Canada
Oshawa, ON
- Full-time
Deep products and services knowledge dependent on industry specialization
Added 6 mins ago
RB
Branch Manager
Royal Bank of Canada
Orillia, ON
- Full-time
As a Branch Manager, you are a local market leader, motivating and coaching your team to create a memorable experience for clients. Inside and outside the branch, you capitalize on emerging…
Added 6 mins ago
RB
Relationship Manager, Commercial Financial Services, Agriculture and Agri-Food Sector
Royal Bank of Canada
Abbotsford, BC
- Full-time
Added 6 mins ago
RB
Branch Manager (Ladysmith Branch)
Royal Bank of Canada
Ladysmith, BC
- Full-time
As a Branch Manager, you are a local market leader, motivating and coaching your team to create a memorable experience for clients. Inside and outside the branch, you capitalize on emerging…
Added 20 mins ago
CO
Application & Integration Technical Analyst
City of Saint John
Saint John, NB
- Full-time
Under the direction of the designated IT Manager, the Application and Integration Technical Analyst is a technical lead responsible for system architecture, data strategy, and integration…
Added 20 mins ago
N
Mine Engineering Manager
Nutrien
Lanigan, SK
- Full-time
Nutrien is a leading provider of crop inputs and services, and our business results make a positive impact on the world. Our purpose, Feeding the Future, is the reason we come to work each…
Added 20 mins ago
M
Assistant Lab Manager
MSALABS
Prince George, BC
- Full-time
MSALABS is an experienced global provider of geochemical laboratory services to the exploration and mining industries in Canada, the USA and around the world. We have a rapidly growing…
Added 21 mins ago
Retail Experience Lead & Delivery Driver
Fire & Flower Inc.
Selkirk, MB
Communicate changes in policy, procedures, products, services, promotions, or any other alterations that affect the customer.
Added 35 mins ago
W
Manager I, Quality
Worley
Markham, ON · Toronto, ON
- Full-time
As a Project Quality Manager, you will be responsible to provide local subject matter expertise and hands on support to deliver successful project outcomes and foster a positive quality…
Added 50 mins ago
TL
Accounting / E-Billing Clerk
The Law Office Management Association (TLOMA)
Toronto, ON
- Full-time
Working with the office manager, accounting manager, and-billing coordinator, the qualified applicant will be responsible for all phases of client billing including: bill preparation,…
Added 50 mins ago
WC
Front End Checkout Team Associate
Walmart Canada
Winnipeg, MB
- Full-time
Refers appropriate service and transactional items to a Customer Service Manager or Front End Team Lead.
Added 50 mins ago
WC
Front End Checkout Team Associate
Walmart Canada
Winnipeg, MB
- Full-time
Refers appropriate service and transactional items to a Customer Service Manager or Front End Team Lead.

Darktrace

Technical Success Manager- French Speaking

ON, Canada
NB, Canada
NS, Canada
CAN - Ontario (Home Office), Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Oct 2, 2026

Original job description

Darktrace is a global leader in AI-driven cybersecurity, helping organizations stay ahead of evolving threats every day.

Darktrace was built on a genuinely differentiated idea: that Adaptive AI could detect and respond to novel, real-time cyber threats. That approach matters more than ever in the era of AI. Today, our customers depend on us to stay ahead.

At Darktrace, we are energized by that responsibility. We work across teams and rally around a shared goal. We own outcomes end to end - step in, step up and see things through without waiting to be asked. We make decisions with urgency, say the hard thing, and hold each other to high standards with care and directness. We move first and learn fast anticipating where our customers are going next, continuously challenging ourselves.

We invest in the skills, learning and opportunities that help people deliver at the level their roles demand, and reward the aptitude and curiosity to grow beyond them.

Our Values: Own It | Win as One | Raise Our Bar | Move First. Learn Fast

Job Description:

The Technical Success Manager (TSM) is a high-impact customer-facing role for someone who enjoys combining technical depth, customer advocacy, and commercial awareness to help customers get lasting value from cybersecurity technology.

In this role, you will partner with security, IT, and technical stakeholders to turn deployment into meaningful adoption, helping customers embed the platform into daily security operations, reduce risk, and achieve measurable outcomes.

You will work closely with Account Executives, Solutions Engineering, Professional Services, Support, and Renewals, bringing a clear technical view of customer health, adoption progress, risks, and renewal readiness.

Please note: this is a remote position with expectations to travel at least 2 times per year. Candidates near the Toronto office may be asked to come in at least once a week.

Key Responsibilities

Build trusted relationships with customer security and IT teams, understanding their priorities, workflows, and success outcomes.
Create practical technical success plans that help customers adopt the platform, reduce risk, and realise measurable value.
Identify high-value use cases that make the platform part of everyday security operations.
Use product usage, engagement, and health indicators to spot adoption gaps, underutilisation, and retention risks early.
Guide customers through the transition from deployment to active use, accelerating Time-to-Value and reducing handover friction.
Lead mitigation planning for technical blockers, integration challenges, operational gaps, and customer health risks.
Bring clear technical health insights into renewal readiness, QBRs, growth discussions, and account strategy.
Surface technical opportunities that support expansion, upsell, and cross-sell activity in partnership with the Account Executive.
Champion the voice of technical users by ensuring product feedback, risks, and success requirements are visible internally.

Qualifications

Fluent in both French and English
You have 3+ years' experience in a technical, customer-facing role such as Customer Success Manager, Technical Success Manager, Technical Account Manager, Technical Consultant, Product Specialist, or similar.
You understand enterprise cybersecurity, networking, cloud, SaaS, or infrastructure environments.
You know how to drive adoption, retention, technical value realisation, and customer health improvement.
You can translate complex technical concepts into clear, practical guidance for customers and internal teams.
You are confident engaging with security engineers, SOC analysts, system administrators, technical leaders, and executives.
You bring strong communication, presentation, stakeholder management, and cross-functional collaboration skills.
Experience with security operations, SOC workflows, threat detection, or incident response use cases is desirable.
Familiarity with customer success platforms, health scoring, adoption analytics, and renewal governance is advantageous.

Compensation: We are able to offer $90k-$100k on the base + commission 80/20 split. Final offer will be determined based on years of experience and location.

Benefits:

100% medical, dental and vision insurance, plus dependents
Paid parental leave
Life insurance
Employee Assistance Program

As a growing business strengthening its governance and controls, this role plays a part in supporting high standards of integrity and accountability.

Darktrace is an Equal Opportunity Employer. We consider all qualified applicants for employment without regard to race, color, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.

Darktrace is committed to providing reasonable accommodations to qualified individuals with disabilities in accordance with applicable laws. If you require a reasonable accommodation to participate in the application or interview process, please contact your Talent Partner.

Apply About employer

More about this job

Responsibilities

The Technical Success Manager will build trusted relationships with customers to drive platform adoption, reduce security risks, and ensure measurable value realization. They will also act as a technical liaison, providing health insights to internal teams and supporting renewal and expansion strategies.

Requirements

Candidates must be fluent in French and English with at least 3 years of experience in a technical, customer-facing role such as a Technical Account Manager or Consultant. A strong understanding of enterprise cybersecurity, cloud, or SaaS environments is required, along with excellent communication and stakeholder management skills.

Skills

Cybersecurity
Customer success
Technical account management
French language
English language
SaaS
Cloud computing
Networking
Stakeholder management
Threat detection
Incident response
Security operations
Technical consulting
Customer advocacy
Data analysis
Presentation skills

Benefits

Medical insurance
Dental insurance
Vision insurance
Paid parental leave
Life insurance
Employee assistance program

Visa sponsorship

Not detected in the job text

Keywords

Cybersecurity
AI-driven
Adaptive AI
Technical Success Manager
Customer Success
SaaS
Cloud
Networking
Security Operations
SOC
Threat Detection
Incident Response
Account Management
Technical Consulting
Adoption Analytics
Health Scoring
Renewal Governance
QBR
Stakeholder Management
Cross-functional Collaboration
Time-to-Value
Risk Mitigation
Enterprise Security
Infrastructure
Technical Support
Professional Services
Solutions Engineering
Account Strategy
Upsell
Cross-sell

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