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Added 1 min ago
Bilingual Manager, Translation Services
Municipal and Northern Relations
Winnipeg, MB
Francophone Affairs Secretariat is seeking to fill the Bilingual Manager, Translation Services position.
Added 4 mins ago
GD
Parts Counter Sales Representative
Green Diamond Equipment
Stratford, PE
- Full-time
Assists in working on any reports, projects or parts related duties given by Parts Manager
Added 9 mins ago
NC
Manager Research and Development
Nutem Custom Manufacturing
Burlington, ON
- $90,000 to $100,000 CAD / year
- Full-time
- On-site
…*Overview*: Reporting to the Director R&D and Technical Services, the Manager Research & Development will be focussing on advancing the development of innovative formulations across…
Added 11 mins ago
RP
assistant store manager
Ren's Pets
Collingwood, ON
- $22 to $24 CAD / hour
- Full-time
- On-site
Added 13 mins ago
HH
Research Development and Innovation Specialist
Hamilton Health Sciences
Hamilton, ON
- Full-time
…supporting HHS’ Research and Innovation strategy. Reporting to the Manager of Research Development, Innovation and Partnerships, the Research Development and Innovation Specialist brings…
Added 13 mins ago
A
QC Reviewer, LBA
Altasciences
Laval, QC
- Full-time
Report quality issues or trends to the line manager and participate in resolving them.
Added 13 mins ago
Senior Technology Auditor
Rogers Communications
Brampton, ON
CISM (Certified Information Security Manager)
Added 13 mins ago
A
Scientist, ADA Immunogenicity
Altasciences
Laval, QC
- Full-time
The Scientist will be assigned by management as Bioanalytical Principal Investigator and is the first point of contact for project manager and clients for laboratory services;
Added 13 mins ago
A
Facilities Maintenance Technician Level II
Altasciences
Montreal, QC
- Full-time
Involved in planning and executing special projects assigned by the Facilities Manager.
Added 13 mins ago
A
Marketing Specialist
Altasciences
Dorval, QC · Laval, QC · Montreal, QC
- Full-time
Knowledge of Google Ads, Google Analytics, Salesforce, Marketing Cloud Account Engagement (formerly Pardot), LinkedIn Campaign Manager
Added 13 mins ago
JF
Spécialiste en Acquisition de Talents Bilingue / Bilingual Talent Acquisition Specialist
JG fruits et légumes
Chambly, QC · J.G. Rive-Sud & Legumes Inc-Québec-JGL
- Full-time
Proficiency both in English and French. English required to communicate with manager and team members in Canada and the US (35%).
Added 13 mins ago
C
Engagement Manager - Aerospace Sector
Capgemini
Montreal, QC
- $76,336 to $166,552 CAD / year
Responsable d’Engagement (Engagement Manager) – Secteur Aérospatial
Added 13 mins ago
CH
Contract, Youth Worker, CSS
Covenant House Vancouver - Vancouver, BC
Vancouver, BC · Covenant House Vancouver - Seymour
- Full-time
…confident adults. Working in the Community Support Services (CSS) Program you will provide an array of ‘as-needed’ services to young people. You will support the youth with personal…
Added 13 mins ago
CH
Youth Worker, CSS
Covenant House Vancouver - Vancouver, BC
Vancouver, BC · Covenant House Vancouver - Seymour
- Full-time
…confident adults. Working in the Community Support Services (CSS) Program you will provide an array of ‘as-needed’ services to young people. You will support the youth with personal…
Added 13 mins ago
CH
Contract, Youth Worker, Crisis Program
Covenant House Vancouver - Vancouver, BC
Vancouver, BC · Covenant House Vancouver - Drake
- Full-time
The Impact the Youth Worker with the Crisis Program Team can make:
Added 13 mins ago
SS
Life Enrichment Manager
Sunrise Senior Living
North Vancouver, BC · Sunrise at Lonsdale Square
- Full-time
At Sunrise Senior Living, we champion the quality of life for all seniors. As a Life Enrichment Manager, you create personalized Life Skills experiences that foster purpose, familiarity,…
Added 13 mins ago
SS
Life Enrichment Manager
Sunrise Senior Living
Mississauga, ON · Sunrise of Erin Mills
- Part-time
At Sunrise Senior Living, we champion the quality of life for all seniors. As a Life Enrichment Manager, you create personalized Life Skills experiences that foster purpose, familiarity,…
Added 13 mins ago
通
Customer Insights Manager - Loblaws
通用磨坊股份有限公司
Mississauga, ON · Toronto, ON
- Full-time
…action? General Mills Canada is looking for a Customer Insights Manager drive incredible collaboration as the Customer Insights lead for…
Added 13 mins ago
通
Associate Brand Manager
通用磨坊股份有限公司
Mississauga, ON · Toronto, ON
- Full-time
We're seeking a driven and resourceful Associate Brand Manager to join our Snacks team. This is an exciting opportunity to manage a significant portion of our Canadian snacks business,…
Added 13 mins ago
通
Key Account Manager - Grocery
通用磨坊股份有限公司
Mississauga, ON · Toronto, ON
- Full-time
As Key Account Manager, you’ll help lead Pet’s Canadian grocery business, with primary responsibility for the Loblaws relationship and additional responsibility for Metro banners. You’ll…
Added 13 mins ago
通
Customer Development Manager - Pet Specialty
通用磨坊股份有限公司
Mississauga, ON · Toronto, ON
- Full-time
As Customer Development Manager, you’ll own the commercial strategy and day-to-day relationships for regional distributors and key customers supporting General Mills’ Pet business in…
Added 13 mins ago
V
Associate Territory Manager
Vylor
Winnipeg, MB · ON · Quebec, QC · NA-CA-Ontario - Non-Office Based
- Full-time
As an Associate Territory Manager, you will be part of our Commercial Development Program. This program lets you build on your current knowledge base and develop new skills for a future…
Added 13 mins ago
EG
Design Manager, Ductbank Package
Egis Group
Toronto, ON
- $125,000 to $175,000 CAD / year
- Full-time
In the role as Design Manager, Ductbank Package, you will be responsible for managing the complex design coordination required for the Ductbank Package. This role is accountable for the…
Added 16 mins ago
SI
construction manager
STRABAG Inc.
Toronto, ON
- $140,000 to $180,000 CAD / year
- Full-time
- On-site
…tunnel excavation with qualified personnel. The construction Manager will report on the ground conditions encountered and support measures installed, which will be documented daily. They…
Added 23 mins ago
M
Gestionnaire, Approvisionnement stratégique / Manager, Strategic Procurement
Marconi
Montreal, QC
- Full-time

Darktrace

Technical Success Manager- French Speaking

ON, Canada
NB, Canada
NS, Canada
CAN - Ontario (Home Office), Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Oct 2, 2026

Original job description

Darktrace is a global leader in AI-driven cybersecurity, helping organizations stay ahead of evolving threats every day.

Darktrace was built on a genuinely differentiated idea: that Adaptive AI could detect and respond to novel, real-time cyber threats. That approach matters more than ever in the era of AI. Today, our customers depend on us to stay ahead.

At Darktrace, we are energized by that responsibility. We work across teams and rally around a shared goal. We own outcomes end to end - step in, step up and see things through without waiting to be asked. We make decisions with urgency, say the hard thing, and hold each other to high standards with care and directness. We move first and learn fast anticipating where our customers are going next, continuously challenging ourselves.

We invest in the skills, learning and opportunities that help people deliver at the level their roles demand, and reward the aptitude and curiosity to grow beyond them.

Our Values: Own It | Win as One | Raise Our Bar | Move First. Learn Fast

Job Description:

The Technical Success Manager (TSM) is a high-impact customer-facing role for someone who enjoys combining technical depth, customer advocacy, and commercial awareness to help customers get lasting value from cybersecurity technology.

In this role, you will partner with security, IT, and technical stakeholders to turn deployment into meaningful adoption, helping customers embed the platform into daily security operations, reduce risk, and achieve measurable outcomes.

You will work closely with Account Executives, Solutions Engineering, Professional Services, Support, and Renewals, bringing a clear technical view of customer health, adoption progress, risks, and renewal readiness.

Please note: this is a remote position with expectations to travel at least 2 times per year. Candidates near the Toronto office may be asked to come in at least once a week.

Key Responsibilities

Build trusted relationships with customer security and IT teams, understanding their priorities, workflows, and success outcomes.
Create practical technical success plans that help customers adopt the platform, reduce risk, and realise measurable value.
Identify high-value use cases that make the platform part of everyday security operations.
Use product usage, engagement, and health indicators to spot adoption gaps, underutilisation, and retention risks early.
Guide customers through the transition from deployment to active use, accelerating Time-to-Value and reducing handover friction.
Lead mitigation planning for technical blockers, integration challenges, operational gaps, and customer health risks.
Bring clear technical health insights into renewal readiness, QBRs, growth discussions, and account strategy.
Surface technical opportunities that support expansion, upsell, and cross-sell activity in partnership with the Account Executive.
Champion the voice of technical users by ensuring product feedback, risks, and success requirements are visible internally.

Qualifications

Fluent in both French and English
You have 3+ years' experience in a technical, customer-facing role such as Customer Success Manager, Technical Success Manager, Technical Account Manager, Technical Consultant, Product Specialist, or similar.
You understand enterprise cybersecurity, networking, cloud, SaaS, or infrastructure environments.
You know how to drive adoption, retention, technical value realisation, and customer health improvement.
You can translate complex technical concepts into clear, practical guidance for customers and internal teams.
You are confident engaging with security engineers, SOC analysts, system administrators, technical leaders, and executives.
You bring strong communication, presentation, stakeholder management, and cross-functional collaboration skills.
Experience with security operations, SOC workflows, threat detection, or incident response use cases is desirable.
Familiarity with customer success platforms, health scoring, adoption analytics, and renewal governance is advantageous.

Compensation: We are able to offer $90k-$100k on the base + commission 80/20 split. Final offer will be determined based on years of experience and location.

Benefits:

100% medical, dental and vision insurance, plus dependents
Paid parental leave
Life insurance
Employee Assistance Program

As a growing business strengthening its governance and controls, this role plays a part in supporting high standards of integrity and accountability.

Darktrace is an Equal Opportunity Employer. We consider all qualified applicants for employment without regard to race, color, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.

Darktrace is committed to providing reasonable accommodations to qualified individuals with disabilities in accordance with applicable laws. If you require a reasonable accommodation to participate in the application or interview process, please contact your Talent Partner.

Apply About employer

More about this job

Responsibilities

The Technical Success Manager will build trusted relationships with customers to drive platform adoption, reduce security risks, and ensure measurable value realization. They will also act as a technical liaison, providing health insights to internal teams and supporting renewal and expansion strategies.

Requirements

Candidates must be fluent in French and English with at least 3 years of experience in a technical, customer-facing role such as a Technical Account Manager or Consultant. A strong understanding of enterprise cybersecurity, cloud, or SaaS environments is required, along with excellent communication and stakeholder management skills.

Skills

Cybersecurity
Customer success
Technical account management
French language
English language
SaaS
Cloud computing
Networking
Stakeholder management
Threat detection
Incident response
Security operations
Technical consulting
Customer advocacy
Data analysis
Presentation skills

Benefits

Medical insurance
Dental insurance
Vision insurance
Paid parental leave
Life insurance
Employee assistance program

Visa sponsorship

Not detected in the job text

Keywords

Cybersecurity
AI-driven
Adaptive AI
Technical Success Manager
Customer Success
SaaS
Cloud
Networking
Security Operations
SOC
Threat Detection
Incident Response
Account Management
Technical Consulting
Adoption Analytics
Health Scoring
Renewal Governance
QBR
Stakeholder Management
Cross-functional Collaboration
Time-to-Value
Risk Mitigation
Enterprise Security
Infrastructure
Technical Support
Professional Services
Solutions Engineering
Account Strategy
Upsell
Cross-sell

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