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Added 10 mins ago
Inspector, OE
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Full-time
Minimum Second-Class Operating Engineer Certificate.
Added 10 mins ago
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DarkVision

Product Operations Manager

North Vancouver, BC, Canada

Pay: For this role, we anticipate paying $100,000 to $150,000 base salary per year.
Job type: Full-time
Apply by: Oct 28, 2026
Experience: 3+ years of relevant experience working with complex technical data or analysis‑driven products
Posting language: English
Posted: Sep 28, 2026

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Original job description

About DarkVision Technologies Inc.

DarkVision is a Vancouver-based tech company that has been disrupting the industrial imaging market since 2013. We have created the world’s most advanced acoustic-based imaging platform, revolutionizing how our clients quantify and visualize the integrity of their critical assets.

Backed by Blackstone, one of the world’s largest private equity firms, DarkVision’s team of Software, Mechanical, and Machine Learning Engineers and Data Analysts is rapidly expanding to meet the demand for the company’s current and upcoming products.

Our employees work on cutting-edge technologies that blend science with real-world applications. We invite you to join our team for the exciting journey ahead as we become the global leader in industrial imaging.

Your Job

DarkVision is seeking a Product Operations Manager to support the execution and delivery of DarkVision’s award winning industrial imaging technology. This role is focused on delivery execution, addressing customer follow‑up questions, and coordinating service quality objectives, enabling the Product Manager to focus on longer‑term planning, roadmap development, and team leadership.

This role works closely with Product, Data Analysis, Data Development & Ops, Engineering, Sales, and Marketing teams to ensure customer commitments are clearly scoped and prioritized appropriately. You’ll help coordinate and keep teams on track to deliver high-quality results on time. This role offers a unique opportunity to learn from the ground up what goes into ensuring our products are high impact for our customers, while bringing highly dynamic and multifaceted diversity to your day-to-day tasks.

This role is on-site and is based out of DarkVision’s head office in North Vancouver, BC, where employees enjoy full access to our facility amenities including a well-equipped gym, squash court, climbing wall, steam room, private showers, and more.

Our Team

DarkVision develops the world's most advanced high-resolution ultrasonic technology for industrial asset inspection. We engineer, manufacture, and operate cutting edge hardware and software tools to deliver industry leading inspection insights that provide customers with the most detailed understanding of the condition and health of their assets. This is a great opportunity to join a world-class team that is revolutionizing how the energy industry manages the integrity of their critical assets and the safety of the environment they operate in.

What You Will Do

Customer Requests & Delivery Execution: Act as the primary owner for customer follow‑up requests arising from reports delivered to customers. This includes scoping requests, coordinating required development or analysis input, recommending priorities, and supporting delivery planning.
Service Quality Logistics: Track, triage, and coordinate service quality items as they arise. Work with Product, Data, and Engineering teams to ensure issues are clearly understood, appropriately prioritized, and communicated.
Customer Deliverables & Technical Content: Support the development of high-quality customer facing materials, including technical explanations, presentations, figures, and supporting analysis. Assist in the preparation of technical papers and marketing content in collaboration with Product and Marketing.
Cross‑Functional Coordination: Serve as an execution bridge between Product, Data, Engineering, and Sales teams to ensure customer requests and internal priorities remain aligned and nothing falls through the cracks.
Support your PM: Help remove the day-to-day exposure for your Product Manager and ensure the product and services are efficiently delivering high-quality results for our customers from data analysis to customer integrity reports.

Who You Are (Basic Qualifications)

3+ years of relevant experience working with complex technical data or analysis‑driven products
Bachelor’s degree in an engineering discipline
Clear written and verbal communication skills
Project management experience
Strong organizational skills and meticulous attention to detail
Self-sufficient - able to make decisions and balance risk/reward with limited supervision
Ability to balance competing priorities and make pragmatic execution decisions

What Will Put You Ahead

Jira experience
Experience writing technical whitepapers
Prior experience with B2B client services

General Salary Range

For this role, we anticipate paying $100,000 to $150,000 base salary per year. This role is eligible for variable pay, issued as a monetary bonus or in another form.

Keywords: product, service quality, deliverables, delivery, customer requests, inspection, NDE, ILI, pipeline, downhole, logging, log analysis, wireline, ultrasound, integrity, pipeline integrity, corrosion, engineering

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More about this job

Responsibilities

Coordinate customer follow-up requests, service quality issues, and delivery plans across Product, Data, Engineering, Sales, and Marketing teams. Support customer-facing technical materials and analysis while helping the Product Manager ensure timely, high-quality product and service delivery.

Requirements

Requires at least three years of relevant experience with complex technical data or analysis-driven products, a bachelor’s degree in an engineering discipline, and project management experience. Candidates should communicate clearly, stay organized and detail-oriented, make independent pragmatic decisions, and balance competing priorities.

Skills

Project Management
Customer Request Coordination
Delivery Execution
Service Quality Coordination
Technical Writing
Cross-Functional Coordination
Prioritization
Customer Communication
Technical Data Analysis
Organizational Skills
Attention to Detail
Decision-Making
Jira
B2B Client Services

Visa sponsorship

Not detected in the job text

Keywords

Product Operations
Product Management
Service Quality
Customer Requests
Delivery Execution
Customer Deliverables
Technical Content
Technical Analysis
Technical Whitepapers
Project Management
Jira
B2B Client Services
Cross-Functional Coordination
Industrial Imaging
Ultrasonic Technology
Non-Destructive Evaluation
In-Line Inspection
Pipeline Integrity
Downhole Logging
Log Analysis
Wireline
Corrosion
Engineering
Data Analysis
Customer Integrity Reports

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