IT Systems & Operations Analyst

IT Systems & Operations Analyst

Location: Kirkland, Quebec

Department: Information Technology

Employment Type: Full-time, Permanent

Work Arrangement: On-site

Join DART Aerospace

DART Aerospace is a global aerospace manufacturer providing mission-critical equipment, aftermarket solutions, and certified products to helicopter and aerospace operators worldwide.

We are looking for a highly organized and detail-oriented IT Systems & Operations Analyst to join our IT team in Kirkland.

This role sits at the intersection of IT operations, ERP systems, employee lifecycle support, data management, access control, reporting, and process improvement.

The ideal candidate enjoys working with systems and data, follows structured processes rigorously, and can manage multiple operational requests while maintaining a high level of accuracy.

Experience with Plex ERP is strongly preferred. Experience with Epicor, SAP, or another manufacturing ERP will also be considered.

What You’ll Do

IT Onboarding, Offboarding & Access Management

• Manage IT onboarding and offboarding requests from initiation through completion
• Coordinate the creation, modification, and deactivation of user accounts
• Process system-access and permission requests
• Coordinate IT requirements for new hires, transfers, and role changes
• Ensure access is removed promptly when employees leave the organization
• Maintain accurate records of user access and system changes
• Work closely with HR, managers, and IT team members
• Follow established security and access-control procedures

IT Tickets & Operational Support

• Monitor and manage assigned IT tickets and operational requests
• Support users with system, application, and access-related issues
• Prioritize requests based on urgency and business impact
• Follow established workflows, approvals, and escalation procedures
• Maintain clear and complete ticket documentation
• Follow requests through to resolution
• Identify recurring issues and opportunities for process improvement

ERP & Business Systems Support

• Provide day-to-day support for Plex ERP and other business applications
• Manage ERP user accounts, roles, and permissions
• Troubleshoot functional and data-related issues
• Perform authorized data updates and corrections
• Support users with ERP processes and workflows
• Investigate data discrepancies and coordinate resolution
• Participate in system testing and validation following updates
• Document recurring issues and solutions
• Support continuous improvement of ERP processes

Experience with Plex ERP is strongly preferred, although candidates with hands-on experience supporting Epicor, SAP, or another manufacturing ERP are also encouraged to apply.

Data Management & Reporting

• Extract, compile, validate, and organize information from business systems
• Prepare recurring and ad hoc operational reports
• Perform data entry, reconciliation, and validation
• Compare information across systems and investigate discrepancies
• Maintain trackers, spreadsheets, and reporting tools
• Ensure data accuracy before information is distributed
• Support internal reporting requirements across IT and other departments

Process Improvement & Documentation

• Create and maintain Standard Operating Procedures (SOPs)
• Develop checklists, workflows, and process documentation
• Document onboarding, offboarding, access-management, and ERP procedures
• Maintain application and system-support documentation
• Identify repetitive activities that can be standardized or automated
• Recommend improvements to existing workflows
• Maintain organized and auditable operational records

What You Bring

Required Qualifications

• Diploma or degree in Information Technology, Information Systems, Computer Science, Business Systems, or a related field
• Approximately 2–4 years of experience in IT operations, systems support, application support, ERP support, service desk, or a similar environment
• Experience working with a ticketing or service-management system
• Experience managing user accounts, permissions, and system access
• Experience supporting an ERP or enterprise business application
• Strong Microsoft Excel skills
• Experience working with operational data and reporting
• Strong attention to detail and commitment to data accuracy
• Ability to follow structured processes and procedures
• Strong organizational and time-management skills
• Ability to manage multiple requests simultaneously
• Strong analytical and problem-solving skills
• Strong communication and customer-service skills

ERP Experience

Experience with one of the following is preferred:

• Plex ERP – strongly preferred
• Epicor
• SAP
• Other manufacturing ERP systems

We are particularly interested in candidates who have supported:

• User access and permissions
• Production or manufacturing processes
• Data maintenance and reconciliation
• Operational reporting
• ERP troubleshooting
• Process documentation
• User support

Additional Assets

Experience with any of the following would be considered an asset:

• Microsoft 365
• Active Directory and/or Microsoft Entra ID
• Power BI
• Advanced Excel, including PivotTables, XLOOKUP/VLOOKUP, and data reconciliation
• ERP reporting and data extraction
• Manufacturing systems and processes
• HR/IT onboarding and offboarding workflows
• IT asset management
• Access-control processes
• Process mapping and workflow improvement
• Aerospace, manufacturing, or another regulated industry

Security & Compliance Requirements

Due to the nature of DART Aerospace's operations and the systems and information accessible through this position:

• Canadian citizenship is required for this position
• The successful candidate must successfully complete a pre-employment background verification
• Employment and system access are subject to applicable DART Aerospace security, International Trade Compliance, export-control, and access-control requirements
• Additional eligibility verification may be required before access to certain systems, controlled information, or programs is granted

What Will Make You Successful

You will likely succeed in this role if you are:

Process-oriented - you follow workflows carefully and make sure every required step is completed.

Detail-oriented - you notice inconsistencies in data, permissions, tickets, and documentation.

Systems-minded - you enjoy understanding how systems, processes, and data interact.

Organized - you can manage onboarding requests, ERP issues, reporting, and tickets simultaneously.

Accountable - you follow requests through to completion rather than simply transferring them elsewhere.

Service-oriented - you communicate clearly with employees, managers, HR, and other stakeholders.

Improvement-focused - you look for better ways to standardize and improve repetitive processes.

Why Join DART Aerospace?

This position provides exposure across IT, HR, Operations, Production, ERP systems, data management, reporting, and process improvement within an international aerospace manufacturing environment.

It also provides a strong development path toward future opportunities in Business Systems, ERP, Applications, Data & Reporting, or IT Operations.

If you enjoy working at the intersection of systems, data, processes, and people, we want to hear from you.